I was very disappointed with the service I received from this company. They were actually referred to me by a couple different people after I asked for suggestions on Facebook for a quick, simple job. I had 3 lights I needed installed; a small flush mount chandelier, a small flush mount hallway light, and a standard 'boob' light (the half moon lights you see everywhere). I called to schedule the appt and spoke with the owner, advised him what I needed, and he said it should not take that long to install these two lights. We set the date/time, and I was given the standard 12-4 timeframe for my appt. I took half a day off of work b/c of this timeframe, of my OWN PTO (paid time off), to be at home and wait for them.
As it started getting closer to the 4 pm, I started to call the office and received voicemails every time. It was still during their business hours. I left several messages about no one coming, and requesting someone to call me to advise me what was going on. No one ever came. I continued to call after 4 pm, and not only the office, but the direct ph# I had for Terry Mickle as well, pretty upset at this point, that I had a no show, and no one had called me for any kind of status, or warning that they would be late, or what to expect, NOTHING. I informed the owner I had taken my own paid time off for this appt, and to have a no show is unacceptable, and wanted a call asap the next day to advise if they were going to re-schedule the appt, or if I should call another company completely. Terry called the next day saying an appt his guys were at took longer than expected, and that's why the no show happened. I advised I still feel that not calling a customer to inform them of this is bad business, and not a good reflection of the kind of service people look for or expect. Completely unreliable and irresponsible, and not considerate of people's time, schedule, or any other plans/activities/responsibilities they may have. I was also furious I had wasted my own paid time off for absolutely nothing. I believe it was only due to my anger that they rescheduled my appt for the next day. 2 men showed up, and it took them a little over an hour to install these 2 lights. The standard 'boob' light and small flush mount hallway light take 5-10 min max, if even, to install. The small chandelier takes nothing to install the mount, the timely portion is hanging the lines of crystals. I should've just done it myself, per the bill I received.
After the complete disaster of not even showing for the original appt, I later received a full bill for a 1 1/2 hour job, with them literally adding $60 of 'extra labor' time for the small amount of time that went over 1 hour!!!!!!!!!!! ?!?! You would think, that with the major mess up of not even showing for the original appt, they would've at least WAIVED that $60 'extra labor' that they took just hanging some crystals! Nope. Total bill was $207 for 3 easy (for them) installation lights.
I will never refer this company to anyone.
I will certainly never use them again.
And I will certainly tell the above story to anyone who ever mentions them to me.
Extremely disappointing. read more