I called Elite Heating and Cooling after recommendations from one of my trusted neighbors and from…read morea friend in the commercial heating an cooling business. My heat went out on one of the coldest nights of the year, Kelly came out as soon as he was able and resolved the issue. He clearly knows his stuff and did a great job resolving the issue and did so at a very good price. A short time later I had a secondary, less serious issue (not caused by his work) and I called him he was even able to quickly diagnose the issue over the phone and advise me on how to quickly and easily resolve the issue myself. He provides great, honest, service and I would highly recommend Elite to anyone.

June 23, 2025 Needed to check & service AC system. Kelly…read morelooked at electrical, seemed ok. His assistant, a nice young trainee, cleaned the outside exchange screen unit. Then, my smart thermostat was discovered to be faulty. I asked for a similar smart thermostat. Kelly said he didn't like those and recommended his favorite- a manual control programmable. Being without air on 85 degree day, I agreed. He charged me $130 for the service call and $160 for the thermostat. The "new" thermostat failed after about 3 days so I called him and requested replacement with smart thermostat again, which he said was $50 higher (now $210 for the thermostat !) In the meantime, I checked local RETAIL prices on the defective therm he installed = $44; and the RETAIL price of my replacement smart therm = $90. I felt he should make it right by replacing his bad one with the better one at no additional cost. Still giving him a $70 markup. I felt he was grossly overcharging, under serving, defensive, argumentive, and somewhat hostile when he said " you either pay me the extra $50, or I'm not coming". So much for his website saying "Our prices are always fair, and we even offer a senior citizen discount." No senior or veteran discount was even considered or offered. My lowest cost option was to accept his threat and "get it done". I've been cheated and mistreated before and usually "fight" it, but he had me over a barrel. No apology for the inconvenience, the therm failure, no senior or other discount, no consideration at all for his customer. He only wanted to rip off as much money as he could. His teenage assistant was the most helpful in resetting the smart therm app for me. I'm wondering- Should I recommend, or reuse Kelly again??? I think not, and don't recommend others to use him. Unprofessional, greedy, and "my way or the Hiway" kinda guy. Sincerely, Steve Alexander , West Des Moines

We called them through our home warranty and had them emergency dispatched when our furnace was…read morehaving issues in the dead of winter (of course it was also a day that was -10) They called right away and got a tech scheduled. Carter, our tech was amazing!! He was super nice, professional, and diagnosed our problem right away to make sure it was safe to use our system. (The wire diagram got sucked into the blower and made it sound like the motor was going out). He even made sure that it was heating to the correct temp and not leaking CO2 before they left. Super professional, super prompt, and amazing care and service!!! I highly recommend Aspen to anyone who needs heating or cooling help!!

What a joke. I purchased a brand new HVAC unit years ago from Aspen Aire and its not worked…read morecorrectly since. The only reason I got it was because my furnace went out and I live in a mobile home. Not a lot of people work on mobile home units. I understand that. Lately it's been 76 or as high as 84 degrees in my home. Now ask yourself Aspen Aire, would that be acceptable in your home??? I've talked to Alex multiple times and emailed Craig and conveniently no one will call. They've said "it seems to be working" . At the start of this summer they found a huge HOLE in my ceiling that was never taken care of when the new unit was installed. They won't claim they made the hole but it wasn't ever finished until recently. I did get an inspection done and now it's concluded that possibly the duct work isn't correct. I will post this on every social media form to warn people against using them in the hopes of saving someone the mess I have.

One of the top AC & Heating Companies in the Des Moines area is Lozier. The warranty guarantees the…read morecustomer a reliable and dependable routine maintenance check on an annual basis of your AC and Furnace. This company backs their work and does not hassle you on non foreseen issues that may or may not be a part of regular maintenance issues. The technicians are reliable, dependable and trustworthy especially our regular, (Alvin) and our annual desk clerk ( Laura) a human voice who makes sure you get on the books. Their annual warranty is a good investment to ward off costly repairs.

The joy of home ownership means proper "care and feeding" of your domicile. When it comes to…read moreheating and cooling system care, Lozier has been our go-to service provider for several years. Their service technicians are consistently polite, knowledgeable, and capable which goes a long way to trusting in the business. They have always been candid about the state of our equipment and what needs to be done, and what to keep an eye on. I don't want to have to call for help, but if I must, I know who I'll call... Things to know: * Lozier offers an annual cooling/heating package which is a great motivation to schedule those pesky seasonal inspections. * If you find yourself in need of a filter(s), the service tech always has what you may need in the truck and ready to go.

We had an issue with our AC not cooling, We were able to have Vince come and fix the problem that…read moreothers could not. Thank you for your service. Defiantly would highly recommend to anyone needing good honest, high quality service!

Very rude and unprofessional. Had tried to get a quote for a new furnace and somewhere or somehow…read morewe had miscommunication and a tech was sent. I called trying to figure out how and why. I was yelled at by the receptionist and told I am not doing this take your business somewhere else, your bill will be wiped. I called whom i believe is the owner that i was talking to get a quote. I was then lied to and yelled at by him. Was told when trying to get quote i would have to be called back because no one was in the office then I was just told he was in the office the whole time and heard the entire conversation. When I called this time I was told I was in the office for the entire conversation and don't agree with how she handled it. In the same breath I was asked if I could be called back because he was getting out of his truck. This company should only be called in a dire emergency where no one else can/will come.

Our air conditioner broke down Sunday night and we were without air for 3 extremely hot nights as…read moreWednesday was as soon as we could get someone here from Wyckoff. Phil was sent to do the evaluation and repair. He got us up and running very quickly this morning, We are so grateful for dependable, professional service, and service technicians with a great attitude like Phil ! Highly recommend this company and Phil for service with a smile and a great attitude!

Great company! They have helped me out a few times. Service my furnace & A/C maintenance every…read moreyear. Brody came out Thursday & re-lite my gas fireplace pilot light. He taught me things about my fireplace that I never knew. Very pleasant

Our AC went out in the middle of the night, by morning it was 81° in the house and extremely hot…read morefor us, worse for our dogs. I called, they were thorough and efficient and since we are a veteran household we have a forever service plan now! They were able to get someone out by 2pm, they called me at 11am and said Al would be able to come out earlier to help. I was so relieved they were able to get here sooner AND the fact AL himself came out was a bonus! Our system is 21 years old and we thought for sure it would need replaced, but he was able to fix it for a fair price! We will 100% call them when we are ready to get our HVAC system replaced. We have a friend for life in Lenz!

They did a great job! They are the best heating & cooling place I've used. The guy who came out…read morewas polite, respectful, took off his shoes inside, worked quickly, and the repair worked right away. They DO NOT CHARGE to come out & diagnose, so I really LOVE that! My one & only critique was that I think the guy could have notified me of the price for the job a little earlier before he did too much work. The price was really fair though, $318 after tax to replace capacitor & no extra charge to come out. I looked online and they run around $60-$300. My unit is 21 years old so that price is on the low-end, but still seems very fair too me. Highly recommend!

Very responsive,fast service. Keep you in the loop Use the…read morebest materials. Installed commercial water heater in less then 8 hours and it was done right. Thank you

This company installed a new a/c unit and furnace and the blower motor hasn't worked in 3 months…read morenow it's freezing and I am cold and furnace still not working and I don't know if theirs a warranty

We have used Brian and his team off and on over the years for our air conditioning repairs,…read moreeventual replacement and maintenance. Our furnace was 21 years old and Brian was great to work with again. We have a new & safe furnace for this coming winter at a fair price. Thanks to Brian and his team!