If I could give 6 stars I would. Firstly, I want to state I called in around Thanksgiving for an…read moreemergency - the day we had winds & negative degree blowing winds my furnace went out. I had a young gentleman within 30minutes of my call on location. He stated I may need a new Control Board & we set a time for the next morning to have it addressed. The next day, Chris was out at our house & what a blessing. Not only did he get everything fixed for us, without any new board needed - he walked me through the simple fix that was required. When I forgot, my husband was able to jump on a call with him & Chris even FaceTimed him to help. Talk about above & beyond service!!!! Our furnace did end up calling it quits, as it's many years past its expected life - and him & his team provided the most cost efficient quote, with the fastest turn around time & continuously throughout the process checked in, was overly communicative, and so very helpful throughout the entire process. To be certain I had the best service - I would like it stated that I vetted 6 other companies before deciding on APS. We are now recommending them to everyone & genuinly can't say thank you enough. From the team who answers the phones to the actual techs working to provide heat to our homes, everyone was professional, helpful, extremely kind and informative. A big thank you!!!

They cleaned our duct work. From quote to service day was nothing but professional. The cleaning…read morewas thorough with some issues fixed to make the furnace more efficient. They communicated throughout the cleaning and the clean up was well done. Highly recommend this company if you're looking!!!

Chase with Pure Air Dryer Vent Cleaners is AMAZING! He came within hours of me finding a dead bird…read morein my dryer vent. He cleaned it all out, and fixed the problem so no more birds would get in! He was very professional and did a great job! I would recommend him to everyone!

Chase from Pure Air cleaned the furnace ducts and dryer vents in our home as well as my niece's…read more Chase responded immediately after requesting a quote. He did an awesome job and was very knowledge. He was kind and courteous. He was concerned with the dryer connection and replaced the elbow joint since it was just duct taped on. He went beyond what was necessary to complete the job. He was very professional and we highly recommend him.

Have used these folks several times before and this time I inquired about a $119 3-room special. I…read morewas not home when they did the job (my wife was) and I had advised here it was a $119 special, but if they had to do anything extra, just be sure to get a quote. After the fact, found out the price was actually $206.....I asked for an explanation from the main office and got a lame response of "did you tell the tech that you were using the special"? Anyway, no further response and even though the carpet is clean, the blatant overcharge and BS response to my question makes me a future non-customer and I urge you to do the same.

Had three bedrooms and a hallway cleaned today. Carpet looks brand new. Tyler was great. Carpet…read moredried in 3 hours. Love Dream Steam.

The young men arrived on time, and were very polite and professional. They went above and beyond to…read moreclean up after removing debris from an exterior vent. They showed me before and after pictures of my dryer vent cleaning. They were very clean and always removed their shoes in the house.

Shawn did a fantastic job dealing with our somewhat complicated dryer vent situation. He used some…read moregreat camera technology to show us both the before and after pictures. He was friendly, courteous, and professional and provided great value for the cost.

From the owner: Veteran Owned and operated - Honest, dependable, and professional dryer vent cleaning. Flat rates…read morestarting at $135 and no trip charges

*Edit: I originally left a one-star based on my experience described below, but Rick had been out…read moreof cell phone coverage and hadn't received my voice message and text which is why he hadn't responded to them. He committed to call me on Tuesday when he got back into town, and he did. We talked through the issue, and I am confident that he takes care of his customer and that the job was done well. He took ownership of the problem and never once tried to place blame on me or make me feel like I was over reacting (even though I probably was). Review of the work? My drying time has been reduced by more than half with some loads. I am amazed at what a difference it has made. I will be calling well before another 13 years passes so that I don't get to that point again. (Original review): I called on Monday evening (1/6) to schedule a dryer vent cleaning. Rick scheduled me for 12:30 the following Friday. He asked if 12:00 would be ok. I told him I didn't get off work until 12:00. He said, "Ok, 12:30?" Perfect. Friday comes, and I got off at 12:05. I checked my phone to see that his crew had been calling me for 15 minutes because they were at my house for my 12:00 appointment. I called the guy and told him my appointment wasn't until 12:30, and he was all concerned about his next appointment in West Des Moines at 1:00 that will take him 25 minutes to get to. So, I told him I could be home in 5 minutes but that still wouldn't give him enough time if he had to leave by 12:35. He told me if I could get right home they'd get set up and could be done by the time they needed to leave to get to their 1:00 appointment. So, I rushed home, and he was just finishing up as I got here. I asked if he needed to come inside to get to this side of the vent because it's pretty long (has to go up over a bathroom to get to the outside). He said no. I'm not convinced he did a thorough job because he was really in a hurry. I'm not sure why the next appointment was more important than mine. I called Rick and left a message. I didn't hear from him. So, I texted him telling him I had expected to hear from him. I have had absolutely no response from him.I called on Monday evening (1/6) to schedule a dryer vent cleaning. Rick scheduled me for 12:30 the following Friday. He asked if 12:00 would be ok. I told him I didn't get off work until 12:00. He said, "Ok, 12:30?" Perfect. Friday came, and I got off at 12:05. I checked my phone to see that his crew had been calling me for 15 minutes because they were at my house for my 12:00 appointment. I called the guy and told him my appointment wasn't until 12:30, and he was all concerned about his next appointment in West Des Moines at 1:00 that will take him 25 minutes to get to. So, I told him I could be home in 5 minutes but that still wouldn't give him enough time if he had to leave by 12:35. He told me if I could get right home they'd get set up and could be done by the time they needed to leave to get to their 1:00 appointment. So, I rushed home, and he was just finishing up as I got here. I asked if he needed to come inside to get to this side of the vent because it's pretty long (has to go up over a bathroom to get to the outside). He said no. I'm not convinced he did a thorough job because he was really in a hurry. I'm not sure why the next appointment was more important than mine. I called Rick and left a message. I didn't hear from him. So, I texted him telling him I had expected to hear from him. I have had absolutely no response from him.

Absolutely wonderful service. I originally called the company for a dryer vent cleaning and a cage…read moreover the dryer vent line so birds couldn't nest. For some reason, I agreed to do a whole vent cleaning (the whole house). I was on the fence about it because the house I bought is only four years old. Let me just say, BEST money ever spent!!! The furnace was absolutely filthy!!! The one technician said it's common for new homes to have their furnaces used with no filter whatsoever and based on the condition of my furnace, that's exactly what it looked like they did. I can't even imagine what would have happened if I didn't have the cleaning. I have never seen a filter so dirty in my entire life! How the furnace was even running should be considered a miracle!!! So all that to say, if you have a new build, you should really consider having your furnace checked. And at four years old, the vents here were atrocious. I am so so thankful I called this company. Seriously! The guys did a phenomenal job.

Ducts got cleaned, but…read more.. Something was ruined and I had to call the company rather than letting me know at the time of the cleaning Secondly, a new furnace filter was (as I understood from the technician) was part of the service. However, they didn't have one so used a spare I had by the furnace.

Great price and great job. Made quite a difference in the air in the house. They were very thorough…read moreand very friendly. Easy to work with! Would highly recommend!

Minus in the ability to be timely. Arrived an hour past the time quoted. Not a service to…read morerecommend. The person doing the work was a very good worker. Never again with this company!! Didn't receive the filter that was advertised with the service. Sent an email to express my dissatisfaction. Received no response.

I scheduled to have a dryer vent cleaning for September 11 in the afternoon. All that was asked was…read moremy address, not style of home. The gentleman came out to my house alone and saw the 2nd story dryer vent was too tall to do alone. He said he would contact the main office and have them call to schedule a 2 man crew. 2 days later I called the main office as I hadn't heard anything. I specifically stated I needed a 2 man crew as my dryer vent was too tall for 1 man alone. Today, September 24th, the same gentleman came to my home. Alone. No 2 man crew that I had specifically said was needed. When I called the office immediately after he left, there was no answer. I will not be utilizing their services at all.

Amazing service! Support local! We appreciate Dan, he is amazing! Definitely recommend!read more

The folks at ServiceMaster of Marshalltown could not be more attentive and professional! I…read morerecommend them!

Had a new bathroom installed in our basement and the brand new sewer kept backing up. The…read morecontractor said that it couldn't have been from his work and refused to do anything about it. Called Schaal and they came out right away with a camera. Turns out the contractor dropped the flange knockout plug into the sewer line.

Schaal installed a new furnace, AC and water heater in the spring of 2021. We also enrolled in the…read moremaintenance program and still have that. Every year the AC fails to work until someone comes out to look at it. We try to book the free AC service from the maintenance program for late April/early May to have it ready for summer but they constantly call to push those appointments due to "high demand for service calls" and frequently don't get that free visit until we call because the AC is working, usually on the hottest day of the year to that point. This year is no different and we have not had AC since Friday July 17th. Called to set up an appointment and the earliest I was told was available is Monday (July 20) afternoon. I asked about priority scheduling with the maintenance program and they said they would put us on an emergency services waitlist. It is now Sunday afternoon and when I called to check they said nobody will be coming before tomorrow with our scheduled appointment. I cannot believe there are that many other priority customers that with all their technicians they cannot get someone out to my house within 3 days. I can only assume it is because the terms of the program also mean I don't have to pay overtime/weekend rates so they are prioritizing higher revenue customers. If I were a potential customer looking to replace an HVAC system I would not go with Schaal again. If I were a potential customer needing service I would not call Schaal either; look for a better locally owned company (Schall was bought out by private equity a few years ago). I'm giving 2 stars as the installation and service in 2021 and 2022 was as expected but fell off quickly after ownership changed in 2022.