The good, the bad and the ugly. I purchased a complete kitchen set (frig, dishwasher, cooktop, oven/microwave) from Dawn who is wonderful and very knowledgeable. The bad, the set I wanted wouldn't be delivered until Fall of 2023 so I went with a different brand that was suppose to be in stock. The ugly, I only received a partial delivery and called to see when the oven/microwave would be delivered. I called the delivery guys and they told me late August/early September (not good at all) So I called the store to find out what happened. Oh it's going to be on Friday's truck. No call, no delivery. I called again and nothing is scheduled or can be seen. I can't see anything until April 17. I started this process in January 2023. read more

Dawn and Dino were incredible. They were friendly and truly wanted us to get the best deal on our new refrigerator. They went above and beyond. If you're looking to get any sort of appliance I would check them out first. If I could give 6 stars I would. read more

We needed some quality appliances. We visited many stores and were disappointed time and time again. We finally found the right store and the best guy. David Yousefi was top-notch his knowledge of appliances and customer service was like no other. He is very patient and always available for all your needs. He really helped us make the experience a great one. Thanks again read more

My wife and I just had a fantastic experience during our purchase of a washer, dryer and dishwasher. We were given a warm and friendly greeting the moment we walked in the door. Our salesperson, George, was absolutely outstanding. He was knowledgeable, gracious and genuine. He never tried to up-sell us, and it was very apparent that he had our best interest in mind. I will say that this was one of the best sales experiences that I've encountered. As the for the store, it too was very impressive. They have a massive selection of merchandise, as well as some very nice kitchen vignettes. We left there late afternoon today and all 3 items will be delivered tomorrow! I highly recommend Howard's, but I especially recommend George. read more

Great service and selection of products. Lots of inspiring display areas. Howard's in Tustin Marketplace is more than just flat screens. They have an extensive selection of refrigerators at all price points. Also a limited selection of outdoor BBQs. read more

Hello, I purchased a refrigerator here and it was in stock only problem was they promised a delivery date and NEVER came when it was supposed to be delivered. George was the one who had told us we would get it. This store is very unprofessional, rude and bunch of liars. We talked to the store manager and he also didn't know what to do in this situation. I will not be coming or purchasing anything from this company. They left a bad taste in my mouth. read more

Don't use their delivery! They use a 3rd party and they are TERRIBLE. Damaged my house and didn't even let me know. Caught them right when it happened and they shrugged it off saying that it is the risk I take for using their delivery team. Tried calling Howard's when they were still there installing but only their manager can call back and escalate but it takes days! So I'm stuck in an uncomfortable position with tension in the house and them not leaving until signed. Filed a claim with the delivery company (DSI Logistics) and was denied repair. BECAUSE I signed, I released them from all liability?! what was I supposed to do?! They wouldn't leave until signed. Were they expected to spend the nights and wait until Howard calls me back??? Should have read other reviews here, now I'm seeing other delivery problems. Howards needs to cut this company off! I wanted to leave a 5 stars originally because my salesperson George Moawad was absolutely the best. I hope whoever reads this still gives George the recognition he deserves but CUT TIES WITH YOUR DELIVERY COMPANY. For such a big company, can't believe they won't cover the damage to my brand new home. I would shop elsewhere since this location uses this delivery company. read more

George Moawad helped us when we were at the store. His customer service is top-notch. He answered all of our questions and really made us feel comfortable. Not only did he give us a great deal on a fridge for Black Friday, he got it delivered to us in no time. Since our fridge broke down earlier in the week, this was HUGE. Thank you George for being a lifesaver! read more

We will definitely be purchasing future appliances here. They were very helpful over the phone and even more so in person. When we came in we were received a friendly greeting then were helped to find the microwave we wanted. The salesperson, Jad, knew the inventory and helped make this a quick and painless process. read more

In my opinion, they are unprofessional and don't care about their customers at all. I WOULD NOT PURCHASE ANY APPLIANCE WITH THEM. I purchased my Samsung appliance back in October 2020, who told me my shipment ETA was December due to the pandemic. Today is February 6 2021, and Dino the sales rep, had emailed me "Unfortunately the model has been discontinued by Samsung." Mr. Dino: Why couldn't you have told me three months ago? Was this a joke to you? I was without a refrigerator for more than 6 months. If you did not have the model, you should've told me immediately, so I could purchase elsewhere. This really shows your lack of professionalism and is just not right. In fact, Dino did not respond to my phone calls/emails throughout my wait time. I had to actually contact the store manager, before he started to provide with updates on my refrigerator status. Talk about poor customer service..... I understand these are difficult times; however, if you truly cared about your customer, you would've not wasted anyone's time. Honesty is always the best policy. read more

Taking a moment to appreciate Jad- he was knowledgable, kind and a positive energy today. Bless him man, made my day incredible.

Thanks to being employed during the COVID-19 outbreak and stimulus payments we decided to replace our 14 year old Whirlpool washer and dryer we had bought from Best Buy. As a matter of fact Best Buy is the reason I now go to Howard's. One of the guys from Best Buy was rolling the dryer down the drive unsecured. It slipped forward and landed hard on its feet. We didn't find out till we decided to stack the front loading units a year later that I saw the frame damage underneath. When you go for the lowest price you get what you pay for. I have NEVER had a good experience at Best Buy. We went for the basic Whirlpool front loading pair and so far they're great. Larger capacity, load and go detergent dispenser and new capacitive touch screens. No physical buttons or knobs and the panels begin to remember your settings. Two guys came by, unboxed both units, brought them in and "taaa daaa" they were gone with no damage and set exactly how I wanted them. My only slight issue which prevented me from giving five stars is I ordered them online because of COVID. A guy, who shall remain nameless, called to confirm my order, options and a delivery. Unfortunately, he was in such a big hurry to get off the phone and I had to stop him to tell him what day I was off work and we could accept it. I managed to tell him the day, but them he was gone before I could work out a time. I also wrote to their, "Chat Now" feature to try and confirm a time, but never received a direct answer from that. I did receive an automated call telling me the time on our specified day and it, fortunately, worked out for the best. We'll be going over to the Irvine store for a refrigerator soon, but it will be in person so I can trap a human and not let them get away before I confirm a delivery day and time. Plus, we can't get a bottle of free water over the phone. read more

It was a pleasure doing business with the Estefany ​ and howards. She was very helpful in choosing the right product for us. We finally ended up buying washer and dryer the she recommended. I would highly recommend Howard's and Estefany for your next purchase. read more

We needed appliances for our new house we were remodeling and we went to the Howard's in Tustin/Irvine and Estefany was great. It was during the end of Covid so some of the appliances were in short supply, but she was able to get us everything we needed. As the appliances arrived Estefany had them stored until they were all here. As they were to be delivered Howard's discovered that the oven was damaged so Estefany ordered a replacement. Once all of the appliances were installed, we discovered that a part was broken on the refrigerator. We contacted Estefany and she got the part ordered and once it arrived arranged with GE to install it. A great experience overall. read more

Had the best experience at the new Tustin Howard's location in Tustin. We had the pleasure working with Estephany Torres who answered all of our questions, explained all the features, gave us space to walk around and privately discuss decisions and explain the process (delivery, rebates, etc..) we left with a folder with each items specs, receipt, and rebates. Today was delivery with Cain and Joseph! Beyond professional, respectful to property, walked me through all the attachments and why they are used, and cleaned up. We are grateful for the whole process and Howard's amazing staff! We'll done!!! read more

I had a kitchen refresh being worked on. I came home from a trip and the contractor alerted me that my old stovetop was the wrong size. He suggested I go to Howard's in Irvine. I couldn't be happier with the whole process of buying an electric stove top! luckily, there was one left in the system and it was delivered in two days. I am thrilled with how it looks in my new kitchen and the efficient service of Howard's. read more

We had been shopping around various stores and had the best experience at Howard's. We were looking to replace all our kitchen appliances in which George was able to assist us through it all. He was patient, knowledgeable and helpful to meet our specific needs. Highly recommend shopping at Howard's due to the selection, prices, and customer service! read more

I had a horrible experience over at Lowe's so I called Howard's and spoke to David. He was very helpful and I was able to buy the appliances that I needed and literally got them delivered the next day. Don't waste your time with the Home Depot's or the Lowe's, just go to Howard's for stuff like that and you won't regret it. Thanks again David! read more

Howard's - Appliances Near Me - Tustin, California

I purchased a new washer and dryer here 2 months ago. Howard"s have awesome deals here on appliances and furniture. My first time here and i am a new customer. They have excellent merchandise for your home and businesses. Awesome staff and owners here are great. They had my washer and dryer delivered at my home. I have been a happy camper since. So come out to Howard"s. You might become a happy camper. read more

Dawn at the Tustin/Irvine location is always available to help and provide guidance. We had an issue with our washer and she helped us troubleshoot the problem. read more

Thank you George for an amazing sales experience. You were kind, thoughtful, helpful, and really took time to answer my questions, get me a cup of coffee, and let me look around. Even though they did not have the washer/dryer I wanted in stock - in fact we had to go with my third choice because so much was out of stock, George walked me through the benefits of each unit until I was happy. Unfortunately, I mis-measured my laundry room (my only option is to stack), and I'm 2-3 inches too short, so I had to cancel my order. George was very cooperative and helpful despite me being stressed out about not being able to simply cancel the order with Customer Service. I'm sure I wasn't the most fun guy on the phone, but George was super professional. Please - if you are looking for appliances, mattresses, TVs, whatever - go see George. Top notch sales person. read more

George was so helpful we came in for a new fridge and came out with a new range too. I will comeback and purchase I'm the future

We had a great experience at Howard's in Tustin. Dawn hooked us up with a branded new kitchen - four GE Cafe appliances - over the President's Day sale. Looking forward to install day! read more

I purchased my appliances from Howard's few times. I bought a Frigidaire Gallery oven range last Saturday from Peter, he's awesome & very helpful. Delivery is super fast, received & installed the next day. read more

Howard's - Appliances Near Me - Tustin, California

We have had an extremely unpleasant experience with this store. We purchased our first Speed Queen washer and dryer here several months ago. Hands down the worst washer and dryer I have ever used. It is destroying our stuff, leaving pinch marks and gray stains all over our garments and bedding. My silk/cotton sheets look terrible now. I'm traumatized by these wretched machines. I need to launder my stuff but I am afraid of which item they're going to ruin next. It's causing a tremendous amount of stress in my life, which is exactly the opposite of what an appliance is supposed to do. Howard's basically told me it is not their problem because they only have a one week return policy and that I need to contact the manufacturer. Unfortunately I have yet to hear back from Speed Queen and it's been weeks. What kind of customer service is this? I feel like I have been scammed. If this is how they treat their customers after selling them a defective product, I will never shop here again and I would caution others as well. When making large purchases, it's better to find stores that stand by their products and have reasonable return policies. read more

This review is for George Moawad. Buying appliances during these times pretty much sucks due to covid delays etc. There is nothing that can be done to speed up things that are coming from other countries. Its an unfortunate thing and I think it unfair to leave negative reviews when things are out of someones control. Anyways, with all that in mind, George has been BEYOND helpful and very transparent. He stays in contact and always quickly responds when I send him an email. He is such a kind soul and really does look out for the best interest and does not try to push to "make a sale". We have purchased 6 appliances from him and will continue to come to him with all our needs that he can help with. He is helpful and makes sure we are taken care of. Thank you George for being amazing! For all your appliance needs, please see George! read more

Recently bought a Bosch 800 series fridge from this location. Ordered over the phone. Lee took care of me and was great. He send me a quote and got a delivery booked for the next day. Installation was perfect. Jose and his assistant did the delivery, and were pros. We have a pretty tight gap with the counter and the wall to get into our condos small kitchen. These guys were like neuro surgeons threading through there with no dings. We got the water line installed along with it, everything hooked up perfectly. Overall great experience and less than 24 hours before first phone call and fridge installed in kitchen. read more

We were not sure what washing machine and dryer best fit our tiny Landry room and our needs. David Yossefi patiently guide us through several options, and didn't push us to buy. He printed all information for us to review at home and day after helped us to put the order before 3 pm to ensure one-day delivery. Also, delivery and installation went extremely smooth and all on time. Thank you David for your excellent service and time to guide us to make a good decision. The machines work great and every time I pass by our laundry room I smile read more

I was in need of some new appliances. The staff was very friendly and helpful and yet allowed me to browse on my own. So no pressure sales yeah! My salesman, not sure if I can mention names, David Y was knowledgeable and I felt that he gave us the best deal. Thank you! read more

My fiance and I had looked at Lowe's, Costco, and Best Buy for a new washer and dryer for our recently leased home. We stopped by here on my fiance's suggestion and man, am I glad we did. Estefany Torres met us at the door and was absolutely stellar throughout the whole experience. After hearing about what we were looking for, she offered us some helpful opinions on different models, then gave us some space while we talked it out. I never once felt like she was pushy or overbearing. I'm instantly turned away the moment I feel like a salesperson is pushing me towards something, but never felt that way once with Estefany. We put a down payment on a washer/dryer tower combo right then and there. A week later, after I went and took measurements of the space, I found out the unit we had just put a deposit on wouldn't fit. Estefany understood completely, refunded my deposit with no issues, and helped us find new units that will actually fit in the laundry area. Not only did she guide us through the process, she helped us find rebates for our units that otherwise I would've never seen. We'll save an extra couple hundred bucks because she took time to show us how to apply. I'll probably spend $10,000 on appliances over the next couple of years, as long as Estefany Torres is at Howard's, it'll be the first and only place I shop. read more

My fiancé and I just purchased our very first appliance together. As insane as it's sounds we are extremely excited because it's a milestone. He got a a washer dryer duo at and incredible price. Estefany Torres was beyond fantastic! She was a super knowledgeable person. She walked us through the different brands, styles, went above to let us know the rebates available and different financing. We appreciated her sales style because she was not at all pushy which made us comfortable. I can't express how much that's appreciated her after being hounded at different places. We will definitely come back for her help with future appliance purchases read more

Had a great experience with George Moawad. Helped us with all our questions & concerns regarding refrigerators. We had a terrible experience with Lowes as my parent's recommended us to try Howard's as they were very pleased with their help. I spoke with George he remembered my Mother, lol small world. Thank you George, as they say "happy wifey happy lifey". See you soon for that amazing bed you showed us.....GodRocks! The Alfaro's read more

My wife and I were in a pinch this week after our old refrigerator broke. It was literally hours after it had died and we didn't want to make any knee jerk purchases. However, we walked into Howard's and met Estefany Torres and purchased our new refrigerator in minutes of being there. It didn't take long to realize Howard's had the best deal in town on the refrigerator we selected. Also, thank you to Estefany for taking the time to explain all the different deals and options. it was later in the night and it was easy to believe we were window shoppers not all that interested in buying a refrigerator at almost 9:00 pm at night. I've never spent more money so quickly and felt this good about it. Thank You Estefany & the Howard's Team! read more

In the last couple of weeks I bought a dishwasher and a refrigerator from Hayward's. I like their new location clean and modern. Product Specialist Estefany Torres and Store Manager Dino Silva were very helpful in selecting just the right appliances and with delivery. When a problem developed with the delivery and installation of the dishwasher in a very professional way the help solving it. Thanks read more

Howards delivery with Ronnie and Robert/Adrian was fabulous, they were on time, knowledgeable and professional.

I needed to replace my dryer so I went to Howard's. They came and installed and removed my old dryer. I bought the higher end Electrolux. Since the day it was installed, the dryer has not heated. I called Howard's immediately and they said it must be a manufacturing defect. I asked them to come check out the install, as I had read that this can make the dryer not work correctly. They would not. I called out a company on my own to come and check out the install, they said that the install was fine and they said it was a faulty unit. I called Howard's back (this is all the same week I bought the unit) they said that I had to call the manufacturer. I did, the manufacturer said that because I had just bought it, Howard's should refund or replace for me and they asked me to contact the place I had bought it from. I called Howard's again, this time asking to speak with a manager. I got the same response... I needed to contact the manufacturer. Long story short, I have a dryer that doesn't really dry and neither Howard's nor the manufacturer will help with it. read more

Howards assigned an installation sub contractor to install a stove cooktop involving tile cuts and wood cuts. Installation was marked as complex. The installer arrived unprepared and needed to borrow a number of items from me: a broom, strapping tape to close the box for old stove haul away, my vacuum which they broke, and a contractors bag for the debris. I was surprised they had none of these items with them. Installer cracked vintage tile and chose to repair the cracks with liquid nail of a different color. He also over cut in the front. It looks pretty bad. I have been contacted by Howards to try to make this right. For now, I cannot recommend this Howards because of the installation they hire. I am waiting to see if they stand behind a job when damage occurs. read more

I recently purchased a new fridge with the help of Esteffany and Dawn, both provided excellent customer service and got me my new fridge fast and easy. 10/10 would recommend their professionalism if you're in the market for any home appliance. Thanks to them I can now keep my brewskis nice and cold since my old piece of crap fridge stopped working, they were able to get me my new fridge next day delivered which was extremely convenient, so cudos to both of them for their help. read more

Been waiting now for 2 months for a refund. Have contacted you multiple times and more than 3 weeks ago you replied to my previous review stating it was taken care and it would be a few days. Still NOTHING. Now when I call in I get (oh they are on the phone, they're boss is at lunch, there's no one here that can take your call) Your service is absolutely terrible, you don't care after you get the sale and anything. complaints to the BBB or to the attorney generals office do not matter to you, you don't care. AVOID this business at all costs. They have a great selection but if you need resolution after the fact they will all out lie to you and avoid resolving it. I just got off the phone with them. Now they are telling me that since my card has been replaced (this week) they will send a check because they can only credit to the original card, but they don't keep the card on file so they can't credit it back. Let's break this down Howards: 1) You don't keep cards on file so your employees have to verify before refund, that sounds reasonable. 2) In the last 3 calls I have had to get this credit, not once has an employee asked me for my card number, not once. 3) With that in mind, it's very clear that either you don't know what you are talking about, or your employees were just telling me what I wanted to hear to see how long this refund could be dragged out. For anyone wondering, I never even picked up the merchandise, I cancelled the order 2 days after I placed the order. This is all from an order cancellation. read more

I bought a refrigerator recently and they didn't balanced the refrigerator and when I asked them to come in to redo it. The person said the fridge can't be balanced and the fridge door was uneven, which meant the fridge needed to be replaced. What I'm upset about is that the sales people and the movers keep transferring and shifting responsibility instead of doing their job. And the mover calling in to ask the fridge to be replaced just left without letting me sign the paperwork which is extremely unprofessional. I'm really wondering why this store has a 4 star review. Please fix it. read more