Great storage complex. Tremendous staff, unit,parking and…read moresecurity.

I had a very positive experience. Brooke has excellent customer service skills and it was…read moreexplained that upkeep with pest control is maintained. If I ever need a storage unit again in the area, I will definitely give consideration to this business.

This place is GOD sent! Lisa and Teddy are by far the best managing group I've met in my life!…read moreThey are understanding of what you need and help in ever which way they can. Storage facilities are clean and well secured. I definitely recommend this place to any boat , RV and semi tractor owners for storage. If I could give more than 5 stars I would!

Cliff and Lisa are always super. We have a fully enclosed space and it has easy access to get our…read morerv in and out. They have 24/7 gates access and cameras. They are fully concrete, with wide lanes and plenty of space to get into the units. The rates are very reasonable and a great value for Houston. They are near Bear Creek and Barker Cypress which is Very convenient, and keeps me out of Houston Traffic. You can pay your bill online, or via text. And they will contact you directly if they have any issues. We love West Houston Boat and Rv.

Terrible company. Office person is seldom in office during regular office hours. They have over…read moredoubled the rent in 4 years. Don't rent here. Find another place.

This is for the whole company not a specific storage facility. They pull you in with a reasonably…read morepriced unit but then raise the price $50 every 3 months. Even though the price online is $100 less than what you are paying. Seems very unethical and shady. They also are know as NSA storage .

We've been very pleased with the service & professionalism of the staff. They respond in a timely…read moremanner and have always been helpful when we have questions.

From the owner: Store your belongings at Extra Space Storage on 2870 Gessner Rd in Houston, TX today. Our large…read moreselection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, manager living on site, exceptional security, ADA compliant, covered loading bay, deliveries accepted, multiple entrance/exit gates, non climate controlled units available, parking spaces, elevator access, security access to your floor only, drive up climate controlled units, golf carts available, kiosk, warehouse space available, wide drive isles, vehicles are allowed in drive-up units, commercial tenants, office space available and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.

Service is excellent... Facility is very clean... Exactly what we wanted it to be! Cyrus is…read moreexcellent too. Very helpful!

Wendy and Cyrus both have been a pleasure to work with. This facility is top notch, and the…read morecovered loading area in the front is critical when faced with inclement weather. Very pleased with the security features at the property and would HIGHLY recommend anyone in the region requiring climate controlled storage to visit the property and meet the staff. You won't be sorry.

Tee is amazing! I first tried to purchase a 10 x 10 at the discounted Labor Day rate. While on the…read morephone with her, it didn't go through because there were none available, so I ended up with a smaller unit. Well, this unit was smaller than advertised and I knew my stuff wouldn't fit. So Tee switched me to a 10 x 10, which now became available after a week's time. She was also able to get me the discounted Labor day rate too! She's incredibly helpful and pleasant to work with and made this experience so much better than it could have been, given the circumstances of my move. Thanks Tee and Public Storage!!

Tee, the property manager, is so helpful and provides great customer service. She remembers my name…read moreeven when I haven't been by in a few months. The facility has been renovated over the past year with fresh paint and additional security features. I feel safe coming here by myself, and I know Tee is always paying attention to who is on property.

Great, secure, convenient location. Price is amazing! Staff is super friendly. Property is clean…read morethroughout.

We have made a lot of big improvements here!! We now have Office/Warehouses to lease at reasonable…read moreprices. We have re-asphalted our driveways, replaced our outdoor lighting, secured our roofing with roof sealants, replaced our old signage, repaired our drainage,replaced a lot of garage doors, and our office got a new face lift. We also have new management!!!! All the while we have managed to keep prices down and our customers can be proud of where they do business. Our customers have 24 hour access to their belongings and they have peace of mind that they are safely stored here. Come on out and see how well we size up to our competitors, and see where your spending less money with us for better service and safe storage

Great customer service. The staff was friendly, offered me water, lent me a lock, and explained the…read moreprocess clearly when I won an auction storage unit. Very nice and knowledgeable team.

Horrible customer service. I called the corporate office a week ago and was supposed to get a call…read moreback within 48 hours. Nobody called me. I have been renting from them for years. When I moved out of one of my two rental spaces I had to wait for 45+ minutes for an employee to finish their bathroom break to unlock the gate and my storage space that was already paid for. I called multiple times the weeks prior to clearly communicate and even called the morning of my move to pay my daily rate. However, my gate access was revoked (even though I have a second space at the same facility paid through January) and there was a super-lock on my storage space I was moving out of. It cost me over $100 for their employee to go to the bathroom. (Employee verified to my husband who located him that he was on a bathroom break). I called the Monday after my move to explain what happened and I was offered a $25 credit. This acknowledges they were in the WRONG. Yet, why am I paying more than an additional $75 for their employee's toilet break? When I called corporate they tried everything to blame their error on me. I wasted another 40-minutes on the phone with them and was left with the promise someone from corporate would be in touch with me in 48 hours. No such call occurred. This is sheer ignorance and GREED on their end. This is a horrible way to treat a long term customer. Loyalty goes both ways. This is the shadiest company. They're constantly raising their prices and never return calls. When I called the store to initially complain the young man working there LIED to me and gave me a fake name and number to management. Store your stuff elsewhere. Unit B3084 09/09/2023 - date my money was wasted on an employee bathroom break at 11am - 11:45 am My team of 9 movers had nothing to move for 45-minutes and cost me $115, and made the end time of my move late. To resolve this I need an apology and $100 refund.

The Representative was very kind and informative. She really put me at ease through the whole…read moreprocess.

I used this storage for about 2 years. While I realized…read more that using storage is probably on the long run a wrong way to go, I was happy I used this particular one. Morgan has been very helpful in addressing all my concerns. He is really great. Looking at other reviews, I realized he is probably the only reason this business has 5 star ratings. He even helped me pack my van when I terminated my contract.

Probably the best customer service experience I've ever had. Christina was absolutely professional,…read moreknowledgeable, courteous, and prompt. She recommended everything I forgot, gave common-sense advice regarding both moving and storage (which I'm embarrassed to say I didn't think of), answered all of my questions with the sure language of someone who knows what they're doing, and gave me a free box - for those important things you really don't want to put in a storage unit. I rented a 10x20 space for one month, and while check-in required a good amount of paperwork which consumed some time, she didn't waste any. I just checked out less than 15 minutes ago, and it took more time riding the golf cart to my unit than it did to check out. She even remembered my unit number simply from seeing me (!), I would not hesitate to recommend this location to my closest friends and family. Absolutely extraordinary experience.

Well I certainly had the worse experience ever with this facility. They try to blindold you with a…read morepromotional offer and say it's going to be until the end your term, however they kept inc on a Monterey basis, not to mention the insurance charges or they starter charging for a lock fee. I started at 50 and my last payment with them was close to 609. That's when I called it quits. Another thing that place is always empty no reps to actually assist and I even found rat crap in my belongings. Like seriously. I don't recommend this to anyone. Stay away, they are liars on the prices. So I hope someone got richer with rat a human poop I found... It's just gross Best regards I'm never coming back to you and I will make sure no one I know goes to you!!!!!!!