Seriously, who buys boxes when they are looking to move? Honestly, I've never had to buy boxes,…read moreusually, I get my cardboard boxes from dollar stores. However, this time I really didn't want to beg for no boxes. I said, let me do it the right way like every other person in life. I walked into a place that you would think would have roaches everywhere because everybody knows cockroaches love cardboard boxes, but hey, they are nowhere to be found. Surprisingly. The owner and his wife run the Anchor Box Company on Fuqua and they were the nicest individuals I met that day. The owner he explained to me how buying boxes were since I was curious if I could buy a bundle like 5 for $10 or so. Although, he told me that it is priced individually. I wasn't interested in buying boxes anymore since I wasn't sure what estimated of boxes I needed instead, I bought a roll of clear tape. The tape was $1.87; I figured a decent price for tape and such good quality. Also, the owner printed out me some informational forms about the prices, what size box is needed for what task. Free of charge. Such a great neighborhood guy. From the outside, you would think this place hardly gets service, but the day I came everybody came in and it got crowded real quick. The store is set up like a backward L. Spacious in the back and cramped in the front, but cardboard boxes everywhere. No issues because everyone got serviced really quick.

Bad owners, watch out they will back stab you. Stay away. Been a customer for 5 years will never go…read moreback.

I came here to rent a Penske box truck, and it was an overall amazing experience! The staff is very…read morefriendly, and this place is super clean and very well maintained. The box trucks from Penske are way better than the ones from U-Haul. I will never be renting U-Haul again, but only Penske, and ideally from this location, because everything was such a smooth process.

We used this facility for 2+ years but ended up moving to a different storage company. our unit as…read morewell as most of our belongings were covered in lizard droppings. Of course we complained but the staff (at that time) had zero interest in solutions. After complaining 3 separate times with no solution, we packed up and moved out. they gave us a half month off for our trouble

I've had a storge unit at this location going on 2 years & Akeya has been such a delight during my…read moreentire storage term. She Always has such a positive attitude & Always helpful. Youre the best! Thank you! (The mangum location)

Be Aware People ! This unit practices selective rental slots. I paid in full on 10/20/25 for my…read moreslot $228. 16 from my checking account in the office. Blanca ran my debit card then said it declined my card. I sat in front of her and called my institution and they verified my account had made payment of the amount . Now, as of 10/23/25 this facility refuse to allow my move in, but has my funds in their possession. This is subtle racism with a smile. Be aware people in this area. You are the targets slated for non-rental even when they have your money. These people are liars and vessels implanted to oppress a certain population.

First, you don't allow after hours access. Which defeats half the purpose of having a storage unit…read moresecondly, you guys added an additional lock which caused me to be locked out of my unit now even though I have paid my bill and I should have access to it what is going on? Who is even managing any of this? Worst storage units ever do not use them stay away.

Had a great experience with Kim and Jeanette - they were very friendly and professional and…read moreanswered all my questions about the unit I was looking at. This property is well maintained and clean. I am about to no longer have a need for storage, but I will definitely keep this facility in mind if I need storage in the future!

Stack in the Box has handled both of moves (from Texas to Washington and back) and I have not been…read moredisappointed. Mr. Jenkins and his team have been courteous, efficient, personable and above all professional. In fact, I highly recommend Mr. Jerome Jenkins and his Stack in the Box team.

Hired them through Hire a Helper. The packers were great, arrived within the scheduled arrival…read morewindow. Through hire a helper I booked 5 hours outside their mandatory 2 and was under the impression that I would not pay for unused hours. Instead I paid for 4 hours that they weren't there. They have a policy that states no refund for unused hours. The owner was generous enough to split the difference and refund 2 hours to me after some conversation. My advice is to hire them directly rather than through Hire a Helper as it seems there's a discrepancy on who's policy it is not to refund for unused hours. Overall the experience was ok but the 2 guys that came to pack did a fantastic job. I'd give them a try again but direct hire not through a service.

I gave them a third chance and that was a mistake. They didn't know what they were doing! The…read moreAt&t guys that were already at the house had to tell them how to take the front door off! They also had to help us get the fridge in the kitchen because the movers couldn't do that either. They damaged the doorway on both sides leading into the living room. They also hung the front door wrong and we couldn't close it! I called immediately and told them what happened. They never called back or attempted to make it right. Never again.

Writing a second review because this company still has not fired their employees who smoke and deal…read moremarijuana at work. The belittling in their previous reply to me is very telling how you will be treated if you have an issue with this company. Unless you want workers moving your stuff while they're high off their asses and can barely drive or get stuff done because they're too busy smoking and trying to deal to other coworkers, don't use this company. The management team continues to lie about investigations and drug screenings, and has lied about letting these employees go. I have a list of the employees who smoke and/ or deal marijuana while on the clock that have not been fired. It is very easy to access the schedule line, and find out who is still working. No use in lying, it doesn't look good on you as a company. Andre, the manager, should be investigated for continuously covering for these employees and lying to me over the phone about drug screenings. My initial review: AWFUL CUSTOMER SERVICE AND MANAGEMENT!!!! Employs people who drink and smoke on the job and constantly show up late. Fired the one employee that was sober daily and would BIKE AND WALK to work over small mishaps that were poorly trained because his trainer was inadequate. Many drivers with damages daily, high on the job, rolling up in the truck and smoking at gas stations. When you call the office, you will be hung up on mid sentence. DO NOT use this company or work for this company. Edit after reply: this is not only about letting my Fiancée go. (Also, you were all aware we are engaged, and refusing to acknowledge that is childish.) It was about doing it under unclear reasoning and manipulation and lies from managers. You do not drug screen, and I have plenty of proof if you'd like to advance this legally, and continue to lie. Would you like me to list the names of employees that deal and smoke marijuana at work? We know you have not fired them. It can be public information if that's what you'd like.

UPDATE: Since my initial review, in which I wrote of the insults from the manager of West Fuqua for…read morepayment issues beyond my control, my wish to disassociate from having to do further business with them, her refusal to honor my request to offer a new contract in my relative's name (the true owner of the property for whom I'd co-signed long ago), and who said that we'd have to arrive in person to do that, even though the contract was mailed to me for MY signature, my dealings with West Fuqua only got much worse (with the exceptions noted below) before this ordeal finally came to an end. On November 27 I'd filed a complaint with the Better Business and made the Dec. payment, AFTER which I received a notice of lease termination and request to vacate from Linda Nunn. No reason was ever disclosed. Subsequently the BBB having received no response from West Fuqua told me I might have better luck on my own. So I found the name of someone listed online as co-owner of the facility, sent her a letter, and contacted her via Linkedin. She said she was no longer involved in day to day management and said it was owned by a corporation but couldn't tell me the name. She didn't acknowledge receipt of my letter. I made the January payment, and the due date to vacate came and went, as I did not wish to chance the multiple contacts, during the height of a pandemic, that going there to vacate the unit would've surely entailed. And in February I received no late rental notice. But to my complete surprise, On Feb 17, I received an email from a Norman Samuel who said he was the owner of the facility. He said the person I'd contacted via Linkedin had forwarded my letter to him. He offered to do what Ms. Nunn said couldn't be done, send a contract for my relative to sign, then later wrote that wouldn't occur because my relative has a mental disability. Not wishing any further involvement with them, I told him to dispose of the property. Then in a Mar. 8 email I learned that charges for rent plus late fees were still being assessed. When I asked why hadn't I received late notices, Mr. Samuel said because he told them not to send it. Objecting to those charges I asked that they not be assessed. That request was ignored. On Mar. 10 he did however offer to send my relative's personal items at his expense and did so. When I inquired about the accruing charges he suggested any charges above what the auction brought would be written off as a "bad debt." Not wanting to have "bad debt" or any other obligations to West Fuqua after auction, I sent a check to cover all charges even though I questioned some of them. He arranged to hold the auction in 2 weeks, and immediately sent me the proceeds from the auction (minus 10%). In closing, Mr. Samuel had asked that I consider adding a positive comment to my initial review, and so I have. I've added a star because, though my relative wasn't offered a contract due to his mental disability, and my requests to not be charged rental and late fees after the end date of the notice to vacate were ignored, he did send back personal items at his expense and arranged a timely auction and payment of the proceeds. However, overall, my ordeal with West Fuqua Self Storage has been such that I've come to deeply regret having ever gotten involved with them. As a whole, it clearly ranks among the worst decisions I've ever made.

I am retired Army veteran and I have had the worst 1 year experience at this West Fuqua Self…read moreStorage location. I have been locked out my storage after paying my fees on time. They blame it on the system. I have had a boot put on my trailer after making my payments on time. They blame it on the system. I have a DJ business. Can you imagine being locked out and I have no access to my equipment. And I DJ for companies/corporations like Shell and Harris County....I have never received an apology. Just and attitude from the older woman who works there. I finally decided to be done with this storage and emptied my storage and removed my trailer from its location April 27, 2022 and I called them while sitting in the parking to let them know my 2 storage spots is available and I'm no longer there and the very next day on Friday April 28th they took an authorized payment of $420.82 from my account. That's nothing but the devil. I don't know who owns this place but this is not professional. I see why people are leaving. I wouldn't recommend this place to my worst enemy. - CEDRIC DENNIS (Retired Army Veteran)