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Tijuana, BCN

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Hotel Palacio Azteca

3.1 (64 reviews)
Closed • 7:00 am - 10:00 pm

Hotel Palacio Azteca Photos

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Fried chicken had no flavor to and dry. Over fried it!
Cesar R.

Our flight was canceled till the next day and we were sent to this hotel. It was a horrible experience, check in took a min. And when we went down to the restaurant we waited 1 1/2 hrs to get our food. It wasn't packed and pretty empty so I don't understand why it took so long and we were limited to what we could order. Many people here waited so long to be attended. Food wasn't tasty except for the kids pizza. Beans and rice were cold. I would avoid this place it's not worth it and the service is horrible. I've been reading the responses from the owner and it's the same thing. We are working on it and will get the matter fixed for a better experience l, but it's hard to accept after so much time and little change!

Hotel view.
Ryan C.

This is a nice place to stay while in Tijuana. It's not far from the border, but they provide free parking so that you can cab to the rest of your destinations if you don't want to take on the city's crazy drivers. A big perk for people coming in from another country is that they offer free wifi to their guests. Our room got it without any problems, but I know that other people in our party were having trouble accessing it since they were further down the hall than we were. It is available though if you need it - you just might need to hang in the lobby to pull up directions or research spots you're going to visit. The rooms are spacious and clean and the higher up you are, the better the views of the city. The beds were standard and not uncomfortable and each room had a flat screen TV with channels in both English and Spanish - another perk of being so close to San Diego so you get some of their stations. Plenty of plugs as well so you can charge your devices. They offer a variety of basic toiletries for all guests as well as complimentary water bottles. They don't recommend you drink the tap water. The bathroom is on the smaller side, but it does it's job. It looks like the floor of the tubs have all been painted, but I was told it was to provide texture to prevent slipping as all rooms had that. Makes sense... But they also provide sticky mats for additional safety. We didn't utilize it, but the hotel has a breakfast buffet as well as a pool area to hang out. On the weekend, it looked to be a hot spot for events and family gatherings. I enjoyed my stay and would recommend this place to anyone thinking of crossing the border for a night or weekend.

Joanne H.

I've stayed here many times. Disappointed this time around. Always request king size bed or you'll get stuck with this

Double queen beds over looking the city was nice. They came and cleaned the rooms everyday while we were out.
Arlene A.

I came with my family to visit TJ from California. And this hotel is pretty nice very upscale than most hotels. Price was a bit more expensive than other hotels. Price range $100/night. Which isn't that bad. It's very safe. That's what was most important for us. They do valet and have 24 hour taxis in front also. I noticed police trucks were park at the valet turnaround every night. They have bar lounge where they do karaoke which is pretty nice. Drinks are usually around $10usd. And they also have a buffet. We didn't try the buffet we went out for food.

This place is a big accident
Phernando C.

The worst customer service I've ever experienced including the partners they scam with "hotel tonight" the worst experience ever. I rarely write a review but when I do its because I have so much anger and disbelief that companies like them are still up and running. Support us and don't book here and never download tonight hotel. My first time in Mexico and had the worst experience

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8 years ago

Book through Hotwire. Friendly staffs, remember our names. Nice and clean room, and live music Friday and Saturday nights.

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Hotel Palacio Azteca Reviews in Other Languages

Review Highlights - Hotel Palacio Azteca

“I would even go to their modern restaurant if I was in TJ and staying for the day.”

Mentioned in 10 reviews

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Mr. Pampas - Picana

Mr. Pampas

4.0(234 reviews)
0.9 km•Zona Río
•$$$

The service is great. The salad spread is great and the dessert is not bad either. The meats,…read moresome.of them are good, some are bad (burnt or tasteless) but most are good, so it's still a pretty good experience overall.

No no its not a go!!! warm welcoming but It wasn't enough…read morefor me. We went to eat some protein! We kept having to flag down a waiter or one of the people handling the meat carvings. The selection of meat was very basic. I def should have checked on that before considering going. We kept getting offered sausage, tripe and burnt chicken. All those meats were over cooked for my liking. We also got picana and asked for filet mignon asked for medium, came out ok but burnt edges. It made it hard to eat. The carving portions were small kinda annoying to have to constantly wait or flag down a server for more. The meat was bland not even a little salt and pepper. Just not it. The buffet part was def not up to parr either. The salads look unappetizing, old. Same goes with all or most of the dishes that were offered. Ceviche, pastas, meat dishes. The kid friendly options were ok but even my kids didn't approve the pasta. We also had sangria which was ok, tasted more like a sour sparkling water. We didn't get a drink menu so we just kinda asked what they offer and opted for sangria. They have a kids room with an attendant which was pretty cool. It's the only reason my kids want to go back. The ambiance is decent. Not too loud, TVs around gave it a bar feel a bit. I wasn't expecting that. I believe the place is priced a little more on the higher side for what they offer. It didn't meet my expectations in food or service. I think it would be helpful to keep a better eye on buffet food. Wilted salads are not a good look. Provide more communication on what is offered for protein in this case. I don't go to Tijuana too often but when I do, I try a new restaurant. Stay tune for the next one.

Photos
Mr. Pampas
Mr. Pampas - Tres leches birthday cake celebration

Tres leches birthday cake celebration

Mr. Pampas

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Buffet House - Sashimi

Buffet House

3.9(156 reviews)
11.1 km•Otay
•$$

Definitely one of the better Chinese buffets I've been too. It seems like all the buffets have gone…read moredown hill or close since covid. But this place was delicious and definitely worth the $17.70 lunch buffets price. Huge selection of all your traditional Chinese food, American, and sushi!!! They also have mongolian grill and free soda. They have a huge salad bar and a desert bar as well. Plenty of parking and easy to find. Staff was very friendly and picked up our plates pretty fast. Only downside was the ice cream machine was broken. I love that they used thick noodles for their chow mein. I went back for a second portion. Your typical chinese buffet ambiance. Large dinner area with plenty of sitting.

Not impressed. It may be other buffets up north that I've been to that have more and fresher…read moreofferings. I went at 11:30AM shortly after opening, and the sushi was already dry and stale. Orange chicken was kind of runny, and there wasn't much beef in the beef and broccoli. The salmon was super dry. I probably go to one of these spots once a year or so, and I'm good for the rest of the year. I may be spoiled since my last experience was at casino buffet. I won't be coming back to this place though. The lady who took my payments was super nice, and the staff is really quick at clearing your table of finished dishes, and they're super nice so there's that. The place is clean and the place was packed, but this is the only buffet I could find in the area, and Golden Corral's ratings were an immediate pass. Good luck if you try this place.

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Buffet House
Buffet House
Buffet House - Blue crabs :)

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Blue crabs :)

Plaza Café

Plaza Café

4.0(5 reviews)
1.6 km•La Chapu (Chapultepec)

Waiting staff is elegant and professional. Food presentation is on point. The guacamole, chips and…read moresalsa are really tasty. The Tortilla soup is delicious. My wife had the Salmon which she said was a bit slaty but still good. I had the "Lengua" Tongue and it was covered in this bitter tangy salsa that was just way too salty. I want to taste the meat, then add on Salsa or whatever other extras. The Tortillas were bland and almost hard. The Morning buffet was delicious, they have premade items and can make you an omelet to your liking. I had my breakfast on patio and enjoyed the morning air and beautiful views. Professional elegant staff, your food arrives with plastic wrap due to COVID, either way, if you're in the area.. Stop by, you won't be disappointed

Food is good Ambience is nice…read more Indoor and outdoor seating available The workers who attend the buffet are super sweet and friendly The hostess was rude and so was the waiter Hostess seemed bothered that we were there She didn't know where to seat us She finally sat us outside Waiter came and offered coffee ect When he delivered it he was very curt low key slammed the coffee down We sat around for a while then I finally asked if this is buffet style or can we get a menu ...... Waiter replied it was buffet style and we just go help yourselves The table next to us spoke up and said "oh we were waiting on menus also " Hostess and waiter both failed to let us and other customers know how they restaurant functions Waiter blamed it on the hostess said, she should have told everyone ......... Nice team work

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Plaza Café - Bar cart

Bar cart

Plaza Café
Plaza Café - Outside seating

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Outside seating

La Marquesa - Tripitas de res had the guacamole underneath- and machito so good with yummy beans.

La Marquesa

3.2(5 reviews)
15.4 km

Loved the buffet. They had about 9 different stations of food. All delicious Traditional Mexican…read morefood. I had scrambled eggs, potatoes and chorizo, chicharrón in chile verde, beef in chile negro, frijoles charros, rice, chicken tamales, pancakes. They had fruits and desserts. I paid $30 for two. But felt was very well worth it. Also had " cafe de La Holla " very delicious while raining. It really hit the spot. Very friendly service. Interesting setting, they have different birds in cages including chickens, peacocks, goats as well at the entrance. We do plan to return. Would be nice if they had some soups like Cocido, Menudo or Pozole.

I drive pass this place a lot. It looked interesting so I wanted to try it. I checked out their…read moreFacebook page first. Looked good. Due to the quarantine, reservations are required. You can get one easily with short notice. We arrived in the early afternoon. The facility is charming & clean. We sat on the back patio. There are a lot of flies when the food is on the table. We ordered 2 T-Bone steaks (1 well done, 1 medium-rare), Quacamole, 2 beers, 1 sparkling lemonade, 1 Sprite. Approx $60 U.S. / $1200 MX Grilled woodfire cooked meat is their specialty. The Steak is not high quality or cooked properly. It is also very tough regardless how you order it. The steaks completely lacks seasoning to enhance the flavor & tenderize the meat. My partner was not happy at all with her dry, tough steak. We asked to change the order to a Filet Mignon. The waiter checked to see if the restaurant would accommodate us. We were told - NO. So we paid for 3 meals. I ordered my steak medium-rare, it was medium / medium-well, not pink, not cooked evenly or properly. It was not properly seared on the outside, tough, no flavor. My partner ordered a Filet Mignon after the inedible T-Bone arrived. She asked for more seasoning on the meat. It arrived the same as the 2 T-Bones. No flavor & not properly cooked. As someone who's worked in restaurants for years & who knows how to grill steaks; I was disappointed with the food & lack of customer service to make things right. This was not the waiter's fault. I might go back to try the ribs, arranchera, or breakfast. Stay away from the thicker cuts of meat & do not expect any policy of pleasing the customer if you are unhappy with your food. I expained to the waiter that treating customers like this is not proper customer service & affects the restaurants reputation. And to please convey this to the owner,manager, & chefs regarding how to cook steak. Conduzco Pase mucho este lugar. Parecía interesante, así que quería probarlo. Primero revisé su página de Facebook. Se veía bien. Debido a la cuarentena, se requieren reservaciones. Puede obtener uno fácilmente con poca antelación. Llegamos temprano en la tarde. La ubicación es encantadora y limpia. Nos sentamos en el patio trasero. Hay muchas moscas cuando la comida está sobre la mesa. Pedimos 2 bistecs de T-Bone (1 bien cocido, 1 medio raro), Quacamole, 2 cervezas, 1 limonada espumosa, 1 Sprite. Aproximadamente $ 60 U.S. / $ 1200 MX. La carne cocinada a la leña es su especialidad. El bistec no es de alta calidad ni está preparado adecuadamente. También es muy dura, seca, y independientemente de cómo lo pidas. Los bistecs carecen por completo de condimentos para mejorar el sabor y ablandar la carne. Mi pareja no estaba contento con su bistec seco y duro. Pedimos cambiar el orden a un Filet Mignon. El mesero revisó para ver si el restaurante nos acomodaría. Nos dijeron que NO. Así que pagamos por 3 comidas. Pedí mi T-Bone medio raro, era mediano / medio bien, no rosado, no cocinado de manera uniforme o adecuada. No estaba bien chamuscado en el exterior, duro, sin sabor. Mi pareja ordenó un Filet Mignon después de que llegara el T-Bone no comestible. Ella pidió más condimento en la carne. Llegó igual que los 2 T-Bones. Sin sabor y no se cocina adecuadamente. Como alguien que ha trabajado en restaurantes durante años y que sabe asar filetes; Me decepcionó la comida y la falta de servicio al cliente para hacer las cosas bien. Esto no fue culpa del mesero. Podría volver a probar las costillas, la arranchera, o el desayuno. Manténgase alejado de los cortes de carne más gruesos y no espere ninguna política de complacer al cliente si no está satisfecho con su comida. Le dije al camarero que tratar a los clientes así no es un servicio al cliente adecuado y afecta la reputación de los restaurantes. Y para transmitir esto al propietario, gerente y chefs con respecto a cómo cocinar bistec.

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La Marquesa - Tacos de aracherra nice and tender!

Tacos de aracherra nice and tender!

La Marquesa - Omg best cafe de olla!

Omg best cafe de olla!

La Marquesa - Volcan molcajete and aguachile.

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Volcan molcajete and aguachile.

Hotel Palacio Azteca - hotels - Updated October 2026

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