Update: Hotel Lucerna has said they will be getting new treadmills. They also removed the synthetic perfume sprayers from elevators. Great customer service! Everyone is friendly. I'm a U.S. Army veteran who was exposed to biotoxins affecting my immune system. I'm in Tijuana getting treatment at bioadvanced medical center with Dr Calzada. In their elevators they have synthetic perfume sprayers constantly bombing the elevator making me sick. I asked them to shut them off. They did NOT. I have to walk 3 flight of stairs to go to and from my room. I can't recommend this hotel if you're sick going to BMC. I'm staying at your hotel because it's supposed to be high quality. Your treadmills in fitness center are very OLD. 2 are broken. A third sounds like it's getting ready to break. You need new treadmills. You can buy 4 high quality treadmills online that have been refurbished from Planet Fitness or other fitness centers. Out of respect for your customers please get new treadmills ASAP! I will increase the rating when you get new treadmills and shut off toxic synthetic perfume sprayers in elevators. read more

We checked in last night and I can already happily report that I would stay here again next time I'm in Tijuana. Hotel check in was easy and the many lovely amenities were very well explained. The staff member checking us in even asked what my pronouns were! I don't get that level of kindness most of the time from anyone in Los Angeles. The room is clean and comfortable. They were even so kind as to accommodate clean mini fridge for our food items. I called two weeks ago requesting a mini fridge and it was in the notes for our reservation. They realized this after we checked in and had a bellhop, a very kind gentleman named Fernando who had helped us with our bags earlier, personally carry the whole mini fridge up to our room and install it. The hotel has complimentary WiFi that's not password protected so I made sure to keep my VPN on because I'm neurotic like that. One thing I will report is that I couldn't find a wall port to plug in an ethernet cable in the room to set up my TP-Link Travel Router. Not a big deal at all because I'm probably the only person who would try to do something like that while on vacay anyway. Long story short, this place is probably the nicest hotel my wife and I have stayed at in our 13 years together. I slept like a baby on night one, and I look forward to the rest of our stay here. Thanks for the excellent experience! read more

Horrible experience. Muggy. So many mosquitoes. Ac was not working. Asked multiple times for them to come check out ac and no one came. Tv kept turning on and off. Shower head was so dirty moldy I can't believe I even showered there. Only good thing was the view. Wouldn't recommend. read more

Literally one of the worst experiences starting from when we arrived check in was at 3pm arrived at 1:20 and decided to wait at the bar till they gave us our key also upon arrival when booking they specified that Jr suit came with a lot of amenities mind you by 3 check-in they got extremely busy so we patiently CONTINUED Waiting at the by at 330 we went and approached the reception letting them know we were still in the bar waiting for out key 10minutes before 4pm they come hand us our key the reception lady didn't say nothing but here's your key we get to out room 600 & the door didn't lock we called them and they send someone in just to let us know they would try to fix it he pretended to mess with the side locks and when I say pretend it's only because He his self realized there was another lock attached there for they already NEW that door didn't not lock also there safes out on drawers very unsafe and can easily been taken by pulling the drawer wouldn't place any valuables on there obviously let alone you can steal and go through the balcony then that wasn't all we left for dinner and came back to a puddle of water on the floor we were drained with no sleep so decided to call them in the morning they came we left for breakfast also mind you we had free breakfast and they never gave us no details when they gave us our key so there went our amenities right we paid out breakfast downstairs when we came back to the room they were still mopping the floor they left my room to figure out a solution when they got to the reception they called me to solve by problem by offering to move rooms in the afternoon mind you checkout is at 12 I had 2 hrs before checkout and they still wanted to fix my problem offering a room in the afternoon make it make sense we literally checked out then n there 2 hours before my check out when leaving they didn't offer anything but an apology we literally paid for a jr suite and got motel service I would never go back or recommend this place there services were so unprofessional read more

Hotel Lucerna - Pretendiendo arreglar la puerta - Hotels Near Me - Tijuana, BCN

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When my husband and I are in Tijuana and we need a place to spend the night. We love staying at this hotel! The hotel is clean and tidy. I love the attention to details and the rooms are always comfortable. The front desk staff are very friendly and welcoming. Especially when you've had a long day and you just want to rest. On this day we didn't have a reservation but the staff member was able to help us get a room. We were so grateful. The room we got had a king size bed, balcony with a pool view. It was beautiful! A buffet breakfast was included. We had a delicious buffet breakfast. The waitstaff were very attentive and serviceable. They made me feel so special. Thank you Hotel Lucerna and staff for your kindness and amazing hospitality. read more

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I noticed this place has reviews all over the place from good to terrible. Our experience was nothing but good. The staff is super friendly and the room we had was clean and in decent shape, that's all I ask for most of the time. It's not the Ritz but overall this is not a bad place to stay while in TJ read more

Hotel Lucerna - View from our room on the 6th floor. - Hotels Near Me - Tijuana, BCN

How are you state of the cave towers?The servants was playing besides the temperature in the room was not fixed after 3 days.And that's what really got me mad , because they never paid attention to keep us in a really good read more

I would never stay here again. Before booking, I specifically called the hotel because I travel with my emotional support dog. I was told the hotel was pet friendly. At no point during that call--or when I checked in--did anyone ask for my ESA documentation, vaccination records, or explain any pet policy whatsoever. We also called about 30 minutes before arriving to ask if our room might be ready early. We were told yes. When we arrived, however, a short-haired female, acted as manager (or supervisor) immediately said the room wouldn't be available until 3:00 p.m. There was no apology or effort to help, just an unnecessarily rude and dismissive attitude. The most frustrating part happened at checkout. The same employee had seen my dog during our entire stay and never mentioned a single issue. Then, as we were leaving, she suddenly decided to tell me the hotel isn't pet friendly and began lecturing me about what I would need "next time." The irony is that I actually had all of the proper documentation with me. If anyone had asked at check-in, I would have gladly provided it. Instead, she waited until we were walking out the door to bring it up, making the whole conversation completely pointless. She kept talking about "next time," I finally told her there won't be a next time because I won't be staying here again. That was the only way to stop her lecturing! Being given inaccurate information is one thing. Being treated in a condescending, patronizing manner is another. No guest deserves to be spoken to like they're a child. Good customer service starts with clear communication and respect, and unfortunately, this hotel failed at both. I will not be returning, and I cannot recommend Hotel Lucerna to anyone traveling. There are many other wonderful options here. read more

I am rewriting this review from a 2023 visit. We had this trip planned for weeks to celebrate my man's birthday in June, so our expectations were high. We booked a hotel stay for two nights. I reserved one room directly through the Lucerna website and he booked two additional rooms through Expedia. Unfortunately, both bookings were charged a night's stay in advance, even though Expedia was not supposed to charge anything until check-in. At check-in, the staff at the front desk was very nice and accommodating. The bellman was especially kind and was going along with our jokes-- he was honestly the best part of our stay. From there, things quickly went downhill. Our key cards stopped working on several occasions, requiring multiple trips back down to the front desk to have them reactivated. The biggest issue was that the air conditioning did not work in any of the rooms. We called the front desk several times, but no one ever answered -- the phone just rang and rang. That night, we were forced to sleep with the balcony doors open, which resulted in mosquitoes and flies coming into the room. Because we couldn't reach anyone, we also weren't able to order room service. Again, the phone rang endlessly with no answer, so we ended up ordering Domino's from across the street. We spent time at the pool while the kids swam. The area itself was very nice and inviting, but the pool was dirty, with leaves and debris floating in the water. We asked a security guard if servers came out to the pool area. He initially said yes and went to call someone. After waiting about 15 minutes, we asked again and he then mentioned that pool service is only available during the summer -- something that would have been helpful to know upfront. We ended up going inside the bar to order drinks and carried them back out ourselves. About 30 minutes later, staff came out to clean up the pool That same day, we followed up again about the AC. The front desk told us maintenance had already taken care of it the day before, which was not true -- no one had come and the rooms were still hot and humid. Eventually, someone did come to check both rooms, but nothing was fixed. This is supposed to be a luxury hotel, yet the experience did not reflect that at all. It is extremely overpriced for the quality of service and the number of issues we encountered across all three rooms. We paid over $250 per night, stayed for two nights and booked three rooms, only to leave feeling extremely disappointed. Unfortunately, we will not be returning to this Lucerna location. I gave it 1 star only because we made the stay fun, despite all the flaws and disappointments. And the interaction with the bellman really made a difference. read more

Loved it!! Just celebrated my bday everything delicious, beautiful decoration and ambiance, had the breakfast buffet it was Awesome! Women pay 340 pesos M-F! Amazing!! They also have 2 more restaurants beautiful specially the one on the roof sushi at 1 and the bar opening at 5! read more

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Nothing but problems here for how EXPENSIVE it is per night! We paid $220 for one night after we were FORCED to stay in Tijuana due to my husband needing emergency surgery. We checked in, were told to put our breakfast menu on the doorknob by 1am, and so we did so. NO BREAKFAST came, they never even picked up the form!! INCOMPETENT!! Also, no-one answered the front desk when we continually called and called because neighbors were partying well after midnight making outrageous noises and banging. My husband needed his rest!!!! When I complained at the front desk, we were told "sorry." THAT'S IT! They asked if I wanted then to cancel my breakfast order, I said "Are you joking??? YOU cancelled it for me by NEVER picking it up and now my husband needs cream of wheat NOW". I said I would like a complimentary breakfast so the (poor excuse for a) manager said, "I can give you one complimentary breakfast." I said, "I am going in there to get my husband cream of wheat, and I am having what I put on my breakfast order since you admitted it was YOUR MISTAKE!!!" They didnt know what to do about that, so we walked in and sat down. At least our waiter, Aurtoro (or something similar) was wonderful and we ended up tipping him well. SAVE YOURSELF A LOT OF MONEY AND STRESS - GO SOMEWHERE ELSE!!!!! read more

Wont stay here again so much for being one of the top hotels in tijuana pretty shitty tbh room smelled like straight sewer as soon as I got it had to keep the bathroom door closed at all times only plus was watching hbo on the tv also got bit by a spider or sum staying there wont be backkk floor was kinda dirty too also the kicker needed an iphone charger called the front desk told 80$ us i thot I was trippin so i said 80 pesos and they repeated no dollars I told them no than some dude 30 mins later comes to my room trying to sell me a charger for 400 pesos wtf what a ghetto ass hotel they are just tryna to finesse you here beware!!! read more

Hotel Lucerna - Bug bites - Hotels Near Me - Tijuana, BCN

I have stayed at this hotel over the years, and it is great. It's affordable, clean and has some elegant touches. It's not super fancy. The staff is attentive and they have several Restaurants. The neighborhood is walkable to more restaurants read more

My daughter had surgery and I wanted a private Limo or car service back to the San Diego airport in an SUV. The concierge set me up with a car company for $160 one way. The driver showed up in his personal small 4 door sedan. This was not a driving service, rather the concierge's friend named Israel. We needed a SUV that was high from the ground. Every bump hurt her incisions. We were taken advantage of by having a "friend" pick us up rather than a limo service. Terrible. The main floor restaurants manager was wonderful as the young daytime female at the front desk and a young gentlemen as well was very nice. Room service was challenged with the language barrier. read more

Hotel Lucerna - My knees hit the drivers seat and I am 5'2" 110 lbs - Hotels Near Me - Tijuana, BCN

Great customer service! It's a beautiful hotel and you have a couple of dining options. We enjoyed the rooftop restaurant K Tower. Sushi was delicious and dessert was the cherry on top! Check them out if you are in the area. read more

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One star for good location and a nice pool area. Other than that, it's pretty bad. Sheets were old and rough. Water did not get hot. No bath tub and thin. Walls were thin. People talking next door you can hear. No valet. Dark rooms. I wouldn't come again. read more

Very nice place but not trustworthy!! We had items stolen from room!!! We complained and they said nobody went to room!! We were very upset and couldn't do anything about it!! so becareful!!! staff doesn't care nor management!! thiefs!!!! Items that were stolen were over $100dlrs read more

I would definitely recommend this hotel to everyone. I was pleasantly amazed with how beautiful the hotel is. It feels like you're in a resort. The patio and swimming pool area is very clean and many beautiful flowers surround the swimming pool. The rooms are super clean and the restaurant and bars offer you a variety of food and drinks. The buffet has a great value for the quality of food that is served. Thank you, Lucerna for such an amazing experience.. until I see you again! read more

Hotel Lucerna - Beautiful, swimming pool and patio area. - Hotels Near Me - Tijuana, BCN

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We recently stayed at Hotel Lucerna in January and February of 2024. *Location : safe, gated premises, beautiful surroundings and English was spoken by the concierge. The courtyard is shared by the K-Tower hotel. The pool area is beautiful. This hotel is in Zona Rio and about 8 mins from the Tijuana airport. *Employees/Staff: very friendly. Will find someone to speak English if they don't understand you or you don't understand them. Shoutout to Oumar, one of the men working at the front. *Rooms: American standard. Awesome balcony. Good shower pressure. Comfortable bed and good TV service. There are complimentary bottled water in each room. There is a safe in each room that works great! * Breakfast and Brunch: pay the extra to have breakfast (or Sunday brunch if you're there on a Sunday). Every description of fruit, tasty fresh juices, excellent coffee, an omlete and egg station, pancake/waffle station, prepared eggs, chips, salsas, menudo, fresh hot chocolate, all descriptions of pork, beef and chicken. On Sundays, there is a chef that prepares fresh fajitas and grilled meats poolside. Price: We paid what we would pay at any nice hotel in the US. There is construction going on so be advised if you are traveling in the Spring-Summer of 2024. There will be noise during the day. read more

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I always hear about this beautiful five star hotel, my mom & papa stay in TJ. Finally my turn to go. Had a wonderful time exploring the hotel. I was able to catch up with a friend In the bar all afternoon. It was fun to reminisce In such a lovely environment. The hotel has all the luxury accommodations . No need to go to far they have a Buffet and a fine dining restaurant. I didn't get a chance to eat at the buffet , but I did have a lovely lunch at the restaurant . If you're coming to TJ, definitely book your room here #5Star read more

Cool place to stay, eat, and drink. I was impressed with their taco game! The tortillas had a very " Tijuana taco" flavor and the arrachera carne asada was tender, flavorful and paired well with their delicious guacamole. I'd return just to eat! read more

First time and the hotel was well maintained, the service and staff was always professional and very helpful when we had questions about local eateries. Definitely recommend. read more

I'm staying at the hotel several nights, so I decided to spend the extra $$ and get my laundry sent out to get cleaned. I'm going to be traveling for several months as it is. Got my laundry back with NO LAUNDRY BAG !!!! I was furious, I went down to the front desk to voice my frustration. With it being on a Saturday, they said they couldn't do anything until Monday when the laundrette opened again....but by then I'll be out of the country . I am beyond mad and mad at the hotel that they didn't do anything to fix this. read more

I spent the night in the hotel because it appears to be a top rated hotel and safe for my work truck wich was my top concern there is a guard tower with parking lot attendants. That night the door lock was broke along with the console to start luckily i installed a cut off switch for these situations i could have lost a 75,000 dollar truck. I reported it to the hotel with no concern told me to call the police they are not responsible and they know someone can fix it but i would have to pay. Furthermore for the cost of the room the bedding should not have coffe stains. The gran hotel tj is much better choice. read more

Excelente servicio por parte del personal Christian en la torre K, muy amable, su desayuno muy rico y variado, restaurantes, cafés y hospitales a unos pasos read more

Hotel Lucerna - Fachada de la entrada al hotel Lucerna de Tijuana - Hotels Near Me - Tijuana, BCN

Had brunch at Hotel Lucerna today...everything was amazing!! Service: Vanessa [server/mesera] tended to all our food needs. She ensured our coffees, mimosas, and waters were constantly full, she reminded us of the tacos and happily brought out many to try. Gracias Vanessa, tu servicio fue divino! Food: As previous Las Vegas residents, we know what a seafood buffet is, this is certainly a Mexican seafood buffet, highly recommend! Other than the seafood options, everything was delectable, perfectly seasoned, and just the right temp. Thank you to all who served us at the Hotel Lucerne's Sunday brunch, all did an excellent job, made us feel welcomed, and made our Sunday brunch experience one we look forward to repeating. No pics, was too busy eating and enjoying our company, perhaps next time! read more

Hello, I'm back for my second review! So, after being charged $25 for a drink at the bar (497 pesos), being served pre package food at the restaurant, going to a spa that smelled like someone just went to the restroom in a room with now windows, stained sheets, being moved twice to twio different rooms.... they added $260 to my bill. True story... Now, since by looking at me, a black woman, someone who was there for surgery not fun. I might have not looked my best but I surely didn't look like I was a homeless person walking in after winning the lottery that day. Here's what I honestly think... We serve white people everyday. It's normal. We accept that there are some white people who can afford certain things and do and cwe service them and make money off theit wants. NOT for a black personal. it's more so; how are they affording this? Are they going to scam us somehow? Will they be loud and disturb the other paytrons? I mean, we don't want our establishment, where we cater to whites, to be perceived that her being here is the norm. A quick blurb; I help Latinis in the US everyday. I will hite individuals whose English isn't the best, even when I get push back BECAUSE THEY NEED TO FEED THEIR FAMILIES TOO. I'm a hardcore advocate for people to understand their plight. So for them to spit in my mouth has me thinking I need to start focusing on other causes. After being treated like I was on the run with Harriet Tubman I locked my card . I knew as sure as my name is Jamie they were going to overcharge me for some reason when I checked out. I've never even locked a card but it was easy. KNOWING THEY WERE GOING TO OVER BILL ME. I waited until the charge came through, got on the phone with my credit card company a sung like a canary! FRAUD FRAUD FRAUD!!! The cc company can see where the hold charge and actual charge where different; I added nothing to my room. They made me pay up front for spa services. They are issuing me another card; however I do owe the hotel money because now neither charge has gone through. After speaking with the cc company. I told them I'd talk to the hotel and call back. The staff knew who I was when I called. Can you imagine, your skin color alone making you famous? llol I was refused to speak with anyone, until I delivered my message that ther they are not being paid until it's resolved. LOW AND BEHOND I FINALLY GOT A MANAGER!!! Her responde was " we just charged you for you 4th night. We forgot when you checked in." . I MEAN, I really think they think I probably can't add. I let them know I run million dollars assets; from the financials down to customer service. I didn't add that they are racist because they definitely were to me. I think they all must be drinking dumb water I'm far more likely to treat them respectfully than the " normal" people they normally deal with . So, here's to Racist Hotel Lucerne, the hotel that didn't think I should be there, but would then turn around and steel from me. You are TERRIBLE. This is how you treated me. You can have a a10000 positive reviews but I know how you treated me!; 497 peses for a drink. lol A $260 up charge for day that was already paid for? Btw- the dentist called you and got the rate so they know what the offered rate was as well. Here's the irony and what's so typical of situations like these. They will now turn around and say see " blacks don't pay, the c steel, take advantage, cheat! that's why we don't want them here, knowing that they set the tone for the whole mess. Racust white peoples. Stay at this hotel. They will run poc away and you'll feel right at home POC, enter at your own risk. You've been warned. I called the cc back and they are like ok, we'll call your dentist...investigate etc... All this because I needed a place to lay my head. I'm sickened by this hotel. Uterly sickened. PLEASE SAVE YOUR COPIED AND PASTED CANNED RESPONSE. YOU CONE OF LIKE A ROBOT WHEN YOU USE IT. read more

This is the hotel in which my girlfriend and I decided to stay for our New Year's vacation. I was drawn to this hotel because of a previous experience staying in K Tower, which is another great option found within Hotel Lucerna's property. I made the reservation online, and we were checked in with no problems. We got a room with a good view, facing the pool in the center of the courtyard. The room was comfortable, sizable, and clean. The amenities were great, including the room service. The food from room service was very delicious, coming in sizable portions, and leaving me satisfied after every meal. The staff was friendly, courteous, and very attentive. The hotel is conveniently located in Zona Rio, in a nice enclave in Tijuana. There were plenty of options for food, shopping, and services. The border crossing lay less than ten minutes away, which was great because I had to cross into San Diego halfway through my vacation due to a broken cell phone. But that's a story for another review. The restaurant located in the ground floor is the same place that makes the food for room service. The bell staff is on point, ready to help you with our bags. Tip them well, they're great people. The courtyard is beautiful, and it is the access point for K Tower. There is also a restaurant accessed here, Rivoli's. I had less-than stellar comments for that place. That will come in a future review. Overall, we were satisfied with out stay here. The place is comfortable and well-run. The price is right, as is the ambient. Come give this place a try. Let's keep Lucerna classy! read more

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Loved the stay here even though it was for two nights. The entire place is incredibly new and beautiful, it is like you are staying at a luxurious hotel. Everything is up to date and the staff are just so amazing and hospitable. Reason for my 5 stars is because of the front desk host Jessica. She was amazing and so accommodating. She even took her time to show me the suites that were available for upgrade. She gave us the best time to leave when crossing the border and gave us really nice recommendations to go eat. The rooftop bar lounge was definitely a big plus! A must go to place and the view is beautiful. You can tell it gets lively there with the pool and hot tub. I will definitely come back here again! read more

Beautiful hotel. Well maintained and front desk staff and concierge are very helpful. read more

Hotel Lucerna - Lovely , clean hotel. Front desk crew are so great. Very helpful. Grounds are very well maintained and pleasant to relax around. - Hotels Near Me - Tijuana, BCN

This is how my shower looked. No hand towels Horrible customer service Phone in room broken Entrance lights were out. Never staying here again!!!! read more

Hotel Lucerna - This is how the shower in my room looked. Also there was no hand towels available, the phone did not work. I never received the towels. - Hotels Near Me - Tijuana, BCN

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chulada de hotel Muy buen servicio y calidad de cuartos, bien limpio. muy buen bar y comida. read more

The hotel is only for looks. We stayed in room 612 and let me tell you the mattress was horrible, we accidentally pull the blankets and yellow stains all over. There are no complimentary shampoo or conditioner there is no coffee maker and or fridge like all normal hotels. Never again will we be staying here. 1 star is tooo much to give read more

Hotel Lucerna - Hotels Near Me - Tijuana, BCN

This place is a complete joke I booked the room for more than $200 But you cannot access the rooftop pool Jacuzzi or any of the amenities Basically all the picture is a scam because with the regular size room you don't have access To all you see in the pictures, you need to be at the tower. k ???????????????? This is not advertise anywhere this is a complete joke Welcome to Mexico read more

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Our first stay was good, no complaints. Our second stay, however, was not good. Our room was on the 6th floor, which the hallway had an odor of animal urine. An employee was quite rude to us, which is not acceptable, especially when paying full price for room in a hotel that is under going renovation. read more

Great hotel with very nice ambiance and great places to eat. The facilities were impeccable and the personnel was very accommodating!

500 dls for two nights, not worth it. Staff was discourteous when we ask for a drink in the pool, and they send their manager to tell us your personal alcohol is not allowed by the pool, the policy is fair but they should remind us or have signs, no access to the beach, air filters really dirty and carpet was nasty read more

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This is my third stay here and my last . I don't know why people in hotel business operate a fligh hotel and comend high prices for a sub par service . The checking was something left to desired . No upgrades were offered and terrible attitude by front desk. Not a great start for a 4 star hotel. I was placed in the main tower on third floor upon walking out of elevator there is a big stain on the carpet . . My room looked ok upon further examination I found hair from the previous guest not a good then the I looked up at the A/C vent and noticed the filter has not been replaced for sometime ,not a good thing during Covid 19 season in all this hotel need a deep cleaning . In just a regular person the is not fussy but if I was running this place the mainaince is number one priority along with a quality staff. I will stay else where when visiting TJ next month. read more

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This place is gorgeous! We stayed here for a week in August because we visited Mexico for a festival in Rosarito. The service is A1 I was somewhat nervous because of some of the reviews I saw online but we had 0 issues. Check in was quick and you do not have to leave a card on file unless you decide to do so for rooms service and addons. Otherwise than that you can go down and purchase stuff at the bar. Our room was nice/clean and we got a balcony but I think all the rooms had balconies but we had a nice view. The housekeepers were so sweet and our room was always spotless and restocked when we came back. We spent a lot of time at the downstairs and the manager and bartender were so nice. From giving us recommendations from where to eat, how to get around, calling us cabs, recommending drinks and just so nice and struck up conversation easily. Room service was awesome the restaurants close late so I was able to call in an order and when we got to the hotel it would be ready in our room. Also there is a total of 3 restaurants on the property so you have options and don't even have to leave the hotel! Although it's a gorgeous area so I would recommend walking around! Saturday and Sunday they have brunch and it includes bottomless mimosas! Overall we absolutely loved our stay at Hotel Lucerna and will most definitely be booking again! read more

We were having dental work done at Dental Alvarez, and supposedly they have a contract with the Lucerna. But I quickly found out that they don't give any special rate and it was cheaper on any travel site. I happen to be a a travel agent, so was able to get s better rate than on the internet. So all a travel agent to book for you if you stay here. The hotel is nice, the staff are great, 24 hour room service may take you several tries to reach them, but they finally answered after 3 calls and letting it ring. The room was spacious, bed was comfortable, air conditioning worked great. They don't have any amenities in the room such as a coffee maker, refrigerator or microwave. But a small or large pot of coffee in the morning comes fast. The pool is really pretty, but not heated. It's raspy too bad as it will need to be in the heat odd summer to be comfortable. We were there in May. It was warm, but the pool was very cold. There are several restaurants on the premises. Acueducto has a morning buffet for $30 each. The K Tower Hotel is attached and is the Lucerna upscale hotel. They will let you in the elevator to go up to the nice rooftop sushi bar, lounge or another restaurant we didn't go to. We are at the sushi bar the first night and it was really a relaxing, pretty view. It's next to the rooftop pool and hot tub. . We also are one night at Rivoli, a fine dining restaurant on the premises. Great food at all three restaurants. Other than the lack of communication when I tried to call and also message the hotel about rates, and the disappointment that they did not honor a special rate that was told to me for the dental office, our stay was very nice. We will probably stay at the Grand Hotel again next time as they have a heated pool and hot tub on the roof, great restaurants, casino and a little shopping mall attached. read more