Nothing is as promise under your reservation. Our room was ready until after 4 pm. We asked for early check in. The first words out of the employees in the front are NO and let me tell you why we can't do it. I had reserved their super deluxe room and ended up getting a regular room and was told that was all they have ( for the same amount of money - no discount), reservation was made 2 months in advance because we were attending a wedding at the hotel. Last, breakfast was supposed to be included, but it was NOT and again no discount or no apologies from the staff. The hotel looks nice but the service is really not good and they make the experience just not good at all. read more

Very Friendly and attentive staff..our rooms were beautiful and very clean..our rooms had balconies overseeing the beautiful pool. The place was amazing and I definitely recommend it..its was close to many restaurants and shopping centers. read more

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Wonderful hotel good location to explore TJ in the middle easily make your way around, whether it be for a weeklong or weekend stay. I've stayed at HL twice now and both times have been very pleasant. Safe hotel, valet upon arrival, Great service, nicely decorated, modern contemporary style lobby, smart proofed with outlets on their bar stool lobby waiting area. rooms are alright, not necessarily luxury as the price is steep for TJ beds do seem springy but aside from that great experience. We had an endless mimosa bfast out on the patio the pool view and ambiance is great, food service is great. Staff made our stay more enjoyable. read more

One of the best hotels and best staff I got to say the K tower is. Nice and has great food and atmosphere but has a foul smell in hallway floors read more

The hotel is nice as well as the service. The bedding is good but the towels are pretty old and need to be replaced. There is no way a 4 stars hotel has rough towels motel 6 style. The breakfast is not worth the money by the way. This is still a great hotel but the towels and the breakfast can be improved. read more

Hotel Lucerna - Hotels Near Me - Tijuana, BCN

I've stayed here twice. Once about 10 years ago. And then again last week. We swam, we stayed the night. It was a good value for what we paid. Parking was maybe the only challenge. But we dealt with it. The service was great and the staff were friendly, professional and always willing to help. read more

Hotel Lucerna - Our view outside our balcony. 6th floor. - Hotels Near Me - Tijuana, BCN

This hotel is a nightmare!I booked a week while I was getting my dental work done. The first night was good I basically just crashed in bed from traveling all day. The second day after coming back from an all day dental appointment the room was cleaned. So the third morning I had to chase down the cleaning lady to ask for some towels. So I went to the front desk and explained the situation and they told me to check in with us in the morning and will have your room cleaned when you're done with breakfast . Came back to another dirty room, not apologetic they told me if I put the don't clean sign up? There wasn't even a don't disturbed sign to be found. They brought in a cleaning lady who was pissed at me! Why? So I needed my stay to be extended for dental work so my dentist called and made arrangements and confirmed it before I left the office . Woke up by having the hotel literally kicking me out. So they asked me to come to the front desk and still had me waiting for a half hour . All these "Manager's" standing around in a circle yet no one could explain to me what was happening. They clearly knew I was handicap but no one assisted me with my bags while leaving . They literally kicked me out with no explanation. Not even an apology. Don't let the nice pictures fool you.... read more

There are just way better hotels to stay at, where you can get better service in an area more conducive to walking around without needing a taxi. We booked this hotel because of its star ratings. We enjoy staying in nice hotels! This hotel is a 3 star at best based off the services provided by the staff alone. They missed so many little details it's SAD! I am here on a medical recovery so we ordered lots of room service. Not ONCE did they get our orders correct. Each time the staff had to return 1-2 times to bring things back and looked frustrated that they had to bring things that they had forgotten. Last straw was I ordered a salad and they didn't bring dressing, they took 30 minutes to bring the dressing and then asked for a charge correction because they made yet another mistake! We ordered drinks several times with no ice buckets and waited an hour for that also. The room was poorly cleaned. Leaving trash cans with no trash bags inside of them. We went out for a walk so they could clean the room and again. Poor job cleaning, floor not swept, still no trash bags in the garbage and bathroom not cleaned well. The area isn't the best, the streets are wild so it's difficult to just take a walk across the street unless you are literally running across. It isn't really near anything. The room next to us had children staying there that we could easily hear all night. Not blaming the children it's just the rooms are not very sound proof at all. read more

I absolutely love this beautiful fancy elegant hotel and I will be back anytime I visit tiny! Not only were they amenable and responsive to any issues I needed help with but they even offered a shuttle service when I was having trouble getting back-and-forth from my dental office. This wonderful facility is a gem in Tijuana and I would recommend it to anyone. I can't wait to come back and stay here again. The food in the restaurants as well as room service was fantastic and the beds were super comfortable. I was even able to sign in to my own streaming services! This place is awesome. MAdriana Was absolutely wonderful and super accommodating. So comforting and so welcoming. I can't wait to come again! read more

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The Hotel Lucerna is very nice, the service is very attentive and most employees speak at least some English. Speaking Spanish will make your stay a bit smoother but definitely not required. We stayed for 7 nights on the 5th floor executive rooms and the room was very nice. The sheets were very clean and soft, plenty of pillows, a beautiful stone tile bathroom with rain shower. The balconies are not huge, but I was able to go out and get a nighttime shot of our view of the noisy Tijuana streets. We had no noise problems when the sliding glass door was closed and the streets quiet down at night. The blackout curtains helped when we wanted to sleep in. We did have a few problems with our room, but they were taken care of quickly by calling the front desk. Our room had a video camera instead of a standard peep-hole, and it was missing the batteries. We also like to keep our room super cold, and the AC was not circulating that well in the room, so they brought up a pedestal fan that kept us very happy throughout our stay. There was also a sharp metal corner on our plush desk chair that could potentially get caught on clothing when walking past it, and once I mentioned it to housekeeping they sent up a replacement chair immediately. The staff was very friendly, especially Juan who is the 5th floor butler, he was always down the hall in the 5th floor Lucerna Select Lounge for anything we needed. Every morning he serves a free continental breakfast with seasoned scrambled eggs, breakfast sausages and ham, potatoes, fresh fruit, cereal, yogurt, pastries, orange juice and green juice. And of course...coffee! The coffee is available anytime, just ask Juan and he will make you a fresh pot or a hot cup of espresso. The coffee was well balanced and flavorful, I prefer it over Starbucks down the street any day. The Lucerna Select executive rooms not only include breakfast every day, but a happy-hour from 6:30-8:30pm with free cocktails, juice, sodas, appetizers, desserts and more coffee and pastries. You definitely won't go hungry here! The Rivoli restaurant downstairs also had some amazing steaks, and the Sushi restaurant on the rooftop of K Tower was not bad either, but overpriced compared to other offerings. The free WIFI is outstanding! 80mbps download and 80mbps upload speeds all day long! There are not many places in Tijuana with speeds this fast. It made our stay very enjoyable. The Zona Rio business district area around the hotel is generally safe, and the hotel premises are completely fenced in and guarded, so safety was never an issue while at the hotel. I have not stayed in the other nearby hotels yet, but I would recommend Hotel Lucerna to anyone traveling in Tijuana. read more

Hotel Lucerna - Nighttime view of Zona Rio from our 5th floor balcony. - Hotels Near Me - Tijuana, BCN

It's a beautiful hotel and the rooms are nice. The hotel is located in a safe part of town and close to the Plaza Rio shopping mall. Unfortunately, the customer service at this location is terrible. It can take some time to check in and out due to limited staff. It's also impossible to reach anyone on the room phone. Every time you call the front desk, room service or maintenance. The call just rings and rings and rings. You will need to go to the front desk if you need room service of any sort. I will stay here again no problem because the hotel itself is beautiful and so are the rooms as i mentioned. I will just be eating out. Enjoy your travels! read more

I stayed here at this So called Luxury Hotel but let me tell you if I could give a 0 start I would , the staff is rude and no training in hospitality whatsoever! My friend and I were harassed by "Luis " the night manager , he went to our room with a rude attitude to asked us to Lower the volume of the music because the next door guest had surgery "which it's none of our business , he also broke the confidentiality of that guest ! We asked him why he was being so rude And why he was talking yo us that way ! He continued to be rude and nasty We closed our door and not even a minute goes by when he knock on the door again And said " did you say something "? We responded no , he said didn't I said lower the volume , we told him again We are you treating us this way in a rude manner ? I told him I am paying just the same as the other guest and he tried to push the door open but we didn't let him We asked him if we could change rooms And he said No , but you can leave the hotel now ! My friend told him , we have never been treated this way before , why are you being so rude ! We closed the door but let me tell you I have never been harassed in any hotel like he did to us !! I am guessing he has never been trained , no professionalism or hospitality at all ! We went to reception to complained about him and we saw him , he went inside right away and he sent someone else to help us , this other person told us that he said we screamed obscenities at him which was a total lie !!! We also complained about the smell in the bathroom but we were ignored so no one came , the bathroom smell horrible like the gutters were on our nose ! They gave us the last room in the hotel which was not so nice ! No ventilation to the room ! On my check out I complaint again about all the situation but I was told that they were going to sent me an email with a survey but until now I haven't received it yet ! This is a nightmare hotel Very cold and unprofessional staff !! read more

My GF and Me stayed for a 2-Day Vacation (Hotel Lucerna Tijuana). *Our room was Spacious, Clean, Comfortable with a Beautiful View of the Hotel's Lush Garden and Swimming Pool. *Yes, We parked (Front-Side Parking Lot) my Convertible Sports Car with the Top Down thru-out the Entire Weekend and Felt Very Safe in doing this. *This Hotel has Several Restaurants/Eateries that served Wonderful Meals and With Great Customer Service. *The ENTIRE HOTEL STAFF were Courteous, Friendly and Helpful thru-out our entire weekend stay. *WE HIGHLY RECOMMEND YOU TO STAY AT THIS BEAUTIFUL AND SAFE HOTEL!! *We will Certainly stay here again at Hotel Lucerna Tijuana on our next visit to Tijuana and it's Surrounding Areas. read more

We stayed at the adults only k tower.. the room was nice enough but in general lucernas hotel customer service is awful!!! We've been staying at the Marriott and I wanted something with more restaurants and bars inside the hotel, Marriott seemed to be more for business executives. The pictures seemed nice and the room was nice but again their customer services sucks! When we got here I had to go asked for help with our bags, no valet, and they didn't have champagne in either bar! Who doesn't have champagne???!! This place was double what we pay at the Marriott but they treat you like your at a motel 6. read more

The hotel is nice and clean. It's annoying it didn't have a fridge or microwave but maybe that's an American thing? Rooms were big and had Netflix so that was convenient. The ice bucket is in the closet if you can't find it. Ac works great. The shower is nice and big and is a rainfall shower. read more

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Antonio y Jose Awesome job treating us like royalty we appreciate you dearly keep up the great job. Thank you read more

the good: Hotel is beautiful. The restaurant was awesome with very attentive waiters. The bar is excellent . There is safe parking for your vehicle. and overall I really enjoyed this hotel when I was there. The BAD: I did notice the bed covers were off white but I thought it was badge ( how naïve of me). I spent from Saturday to Sunday at the hotel and noticed Monday morning I had red spots over my Body went to the doctors and was told they were bed bugs ewwwwwwww. Also had a problem with the roof leaking called front desk they came to look at the puddle on the floor and was told it was coming from the room upstairs. Took them 3 hours to come clean up the water. Would not recommend DUE TO BED BUGS and cleanness. ROOM 418 read more

Hotel Lucerna - Monday morning I had red spots over my Body went to the doctors and was told they were bed bugs ewwwwwwww. - Hotels Near Me - Tijuana, BCN

HORRIBLE payed $700 for two rooms and it took about a hour for ONE room to be ready then found a cockroach in the room 219 we where staying in disgusting horrible customer service read more

Anytime I have out of town family members or friends that want to stay at a nice hotel, I always direct them to this one. It's easy to get to, it's pretty and guest service is always on point. Another thing that I like about this hotel is the fact that it's right in the heart of Zona Rio, there are plenty of restaurants within walking distance, and Plaza Rio is right there (only a 10ish minute walk), movie theater, grocery stores, boutiques and bars. And if you don't have a car during your visit here. Have no fear! Taxis are here! Since it's such a transited area, you are guaranteed to be able to grab a cab at any time of the day. Lastly, weddings and parties in here are gorgeous, you get to choose between indoor or outdoor venue. I personally like the outdoor one better, it has a pool that they light up and there's a pretty garden too. read more

Hotel Lucerna - Hotels Near Me - Tijuana, BCN

Can I give it 0 stars? We are here in Tijuana for medical treatments for my mother. As her healthy care taker I got food poisoning and a staph infection from the hotel. The front desk people start every sentence with No, and let me tell you why I can't do my job. We were promised a shuttle for the 15 days we stayed we actually got it 4 days. What's good about the hotel, the view of the garden in the center, the bell staff at the entrance and our room maid was very sweet. Please stay somewhere else!! read more

I went for the first time to this hotel Everyone was very nice and professional I was told that this hotel provides free transportation to Bio-medical clinic Well driver was there on time,and when my appt was over.they picked me up back to hotel,the driver saw I had prescription And offered to stop by a pharmacy near by..that was very thoyghtful, the hotel is very clean, and so are the rooms,the food is very good!and the margaritas are the very good!I will definitely return to this hotel! read more

Hotel Lucerna - Hotels Near Me - Tijuana, BCN

Very unprofessional. We reserved a room with 2 beds for 4 people. We check in and they tell us we're getting that plus a rolling bed. We get into the room, and it's ONE king size bed and the rolling bed. They also kept insisting We were going to get complimentary services, which we didnt even receive. They gave us a room knowing the AC is faulty and won't keep it cool. Since our other family got here earlier, they tried giving them the same room number prior to us, and they "fixed the A/C". We should have listened to our family about it Because they fought to get a room with AC. We went to the front desk and they gave us the runaround for someone to fix the issue. They did send someone up to our room. He left an hour and a half go, claiming he's going to go get something he needs and hasn't been back since. They keep apologizing but refuse to give us another room. Since more family comes in tomorrow, we're going to see what type of service they're going to get, since we've been treated poorly. The lady in the little breakfast room is also very rude for no reason. I asked for a cup and she made an annoyed face like it was too much trouble for her. She did the same with other people. They haven't given us our deposit back, even though we left the room in pristine condition. read more

First off, we picked this hotel because of the pool!! Online The pool looks amazing, in reality it's an ok pool, no jacuzzi. The rooms are ok, bring your own towels!!! I don't understand the towel situation in the hotel! We asked an employee for towels twice and were not given any. Food sucks !!! It's terrible, we had a chicken Cesar salad (dressing seemed water downed) chicken wings (burnt) onion rings (burnt) and chicken Alfredo (water down sauce with a hint of lemon). The rug in the lobby looks like the one in old circus circus. See pic.. the drinks are good!! read more

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I definitely recommend this hotel. Aside from it being newly remodeled, they're actually working on it today, the service is top notch. So far everything I've tried in both restaurants has been above my expectations. Everyone who works here is friendly. My Spanish isn't perfect, but they'll find someone to help you either at the front desk or the restaurants. read more

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It was a delightful night to stay at lucerna, the team there made us feel amazing. Checked out the Bar at K Tower. A must! The view is phenomenal, can't wait to return for our next stay.... Muy buen servicio muchas gracias.... read more

I reserved a room in this hotel, but couldn't go . I called to cancel my reservation but they charged me anyways,the staff informed me the supervisor was going to call me to give me details of the charge but they never called. I don't recommend this hotel at all!! read more

Do not stay in this hotel. If i could give it 0 stars i would. My wifes bag was damaged due to an oil residue that was left behind by their housekeeping. They refused to replace the bag or compensate for the damages that were done. We spoke to Pacheco which is the manager and even then they would not budge. First and last time we will stay there. read more

I was happy with my stay and thought everything was fine until I checked my bank account and there where 2 extra charges on my account one was over $200 and the other one was for $35.00 wtf ??? I've been trying to call and no one has picked up the phone , it's all ready a lil 2 expensive and now taking more money out of my account, I will not leave a credit card anywhere again lesson learned but hopefully I get a hold of someone and can get this taken care of I work hard for my money for some one to think it's ok to make extra charges. I will post more if things do not get taken care of and money returned to my account and I will let my friends know to never stay in this hotel !!! Really sucks when your trying to take a nice relaxing vacation after all this Covid lockdown read more

The Lucerna Hotel in Tijuana has been such a gift to me. As a single senior woman I have felt completely taken care of and very safe here. The staff is exemplary. Jorge and Francisco at the front desk always loving and kind. All the staff is just tremendous. The food is also a real plus especially room service 24 hours a day. I am so happy to know that I can stay here while having some superb dental work done very close by. Gracias to all at the Lucerna hotel in Tijuana. read more

Hotel Lucerna - Lobby at Christmas - Hotels Near Me - Tijuana, BCN

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We have stayed in this hotel many many times. Do not ever book staying through them directly. Only Orbitz, Expedia or any other traveling service. Do not leave tab open and do not give your credit card, unless you want to deal with disputes. 1. People who work there are very friendly. 2. This time we stayed found crumbs on the bed - not sure if sheets have been changed or not. 3. Pool is always nice and clean 4. Drinks are great! 5. Location is phenomenal 6. Was overcharged $10 at the check out. I really hope they can get on top of their bookings and stop stealing $10 here and there so they keep regular customers. read more

Very nice hotel, this will be the only hotel we will stay in TJ, breakfast is super, mimosas start at 10am, service is wonderful. read more

Hotel Lucerna - Hotels Near Me - Tijuana, BCN

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YOU WILL BE SAFE HERE! This trip was to help my daughter after she had surgery in Tijuana. When I was looking for a room online my top priority was to find a safe place because it was my daughter and I traveling alone. We were there for 2 nights. I hadn't been to Tijuana for years and definitely wanted to be safe since the city has a lot of shady, corrupted people and places. The day of her surgery I went out to get her medications she needed and it was night. I was driving back and on this street it was all dark, no cars, no people. I was getting out my phone to navigate back to the hotel and happened to make a right turn. Well sorry to say it was a one way street and when a couple of cars were coming towards me and flashing their lights I realized what I had done but there was also a Mexican Police truck coming as well. 2 "policemen" pulled me over and basically threatened to take my car and take me to jail. I pleaded my case and told them why I was there and as soon as they heard Lucerna, they perked up. I knew I was in trouble when they took my phone from me. They told me to drive to the Hotel and get $800 cash from my room and bring it to them outside or they were going to have to take me away. I was genuinely scared, not knowing what to do or who to trust since it was the "POLICE" they were trying to rob me. I agreed. when we got to the hotel they took my license and said they would wait at the corner. NOT IN THE PARKING LOT OF THE HOTEL. I parked and ran crying to the lobby, up the elevator and into my room where I woke my daughter and told her what happened and I needed $800 so they would go away. She said "what! what if that's not enough what if they still take you?" she went down and told the manager and was told they cannot do that and we were fully protected by the Hotel. they walked towards the truck and see them waiting; my daughter told them that was the truck and the one of the staff snuck up to see the police truck number without being noticed. They calmed my daughter down; helped us report the incident and provided the truck number. The staff and manager assured us that we were safe, those "cops" could not step foot on the property and we were going to be protected. AND WE WERE! I felt safe in my room as the cops waited 2 hours for me! I truly didn't know who was who, if they cops ran the hotel, if the hotel would let them up to my room when I first got back but I AM SO THANKFUL FOR ALL THE STAFF, ALL THE SAFETY MEASURES THEY HAVE IN PLACE TO KEEP EVERYONE THERE SAFE. I DID NOT LEAVE THE ROOM UNTIL IT WAS TIME TO HEAD OUT TO CROSS BACK. SO LUCERNA WILL BE MY ONE AND ONLY HOTEL I GO TO WHEN GOING TO TIJUANA. THAT EARNS THEM 5 STARS, MY BUSINESS AND REFERRALS FOREVER! they kept my phone and drivers license (both replaceable) So besides the beautiful pool, the entire hotel has everything you need from restaurants to spa to a small convinience store..... BUT MOST IMPORTANTLY, YOU WILL BE SAFE 100% thank you to all the staff and managers that night that made us feel protected from the corrupted cops (thieves with badges). read more

I stayed here many times. I even have a corporate rate but the last 8 times I stayed, they have no hot water for the shower. Every single time they have no hot water. This is as of October 2017. Just be aware. I stayed at different floors and different buildings. No f....hot water. It is unbelievable read more

This place is great! I've stayed here a couple of times and both times I was greatly greeted. This time around It was a family trip, Hotel Lucerna accommodated our every needs including bringing up a crib for my 3 month niece. Hospitality is truly great, the staff made everything easy and worth while with the far travels. Staff is friendly and attentive, the bartender had a great personality and a great sense of humor. I will include the Micheladas mix and margaritas were both in point. The only downfall is they do not offer complimentary breakfast. I would strongly recommend they start to offer breakfast, it honestly would help simplify the stay. This is just an idea, and if they ever do They will earn my 5th star. read more

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BEAUTIFUL HOTEL. Beds are super comfortable , very peaceful , awesome staff . We checked in earlier 1pm and there was a room available . I definitely will be coming back . read more

Came here expecting the same service as lucerna en Mexicali, and I was not let down. The service here is amazing!!! Our safe malfunctioned, and the supervisor came and spent about an hour working on the safe. He was able to get the safe open. Ricardo is an amazing employee, example of what a supervisor should be. He was on top of everything ranging from dirty plates, to room services. The pool was great. Buffet was delicious. 10/10. Highly recommend read more

Hotel Lucerna - Buffet. Eggs beans and chilaquiles - Hotels Near Me - Tijuana, BCN

I am staying in the Hotel,when I booked the room for $150 a night the breakfast breakfast is included. The breakfast supposed to be over at noon,we got there at 11.45 because of Partying last night the one in charge of dinner said I have to wait one hour,I said no problem and mention it to him,the breakfast is over by 12 noon because we are the guest the breakfast is included. Julio said no I have to pay for my Breakfast. Last two days also I had problems with Julio maybe he doesn't like South East Asian . I have to ask for the manager and Emmanuel came in and said no problem sit in the bar and use the Buffet. That's the way you need to take care of paying customers. Cudo's to Emmanuel. They should not keep Julio as a person in charge of this dining room,because he can't take care of foreign guests. Thanks Emmanuel. read more

I come here 5 to 6 times a year. It is getting worse every time! The restaurants were closed, now the food is bad! Then no heat in one room Then no hot water in another, they offered me a really crappy breakfast to make up for it. Now the guy in room next door got in at 8 turned on his tv really loud, and ignored requests to turn it off! Finally at 2 am they got me another room, but I had to pack up and change rooms at 2 am! I am never staying at this dump again! read more

the hotel was nice aslll no joke was so classy n cuteee also the pool is nice idk bout breakfast since we stayed for one night lmaoo

I love this Hotel...firstly the main manager Emmanuel is very nice and he was very respectful and polite. Even though there were lot of things going on, he made sure he got us brunch at the right time with no wait. Food is excellent, service is excellent and ambiance is excellent. Location of the hotel is close to all bars and things to do places. My company always chooses this place and personally I would love to take my wife here as well. read more