We booked the helicopter package and stay through this hotel and it was such an easy process. The stay was absolutely amazing. We splurged and got the oceanfront room, I highly recommend it! Everyone was very friendly and helpful. read more

So we are checking and the first thing we're told is that the jacuzzi isn't working - this is one of the main reasons WW decided to stay here. There was no notification from them... We didn't hear until check in and there is no offer of any other compensation. Not so sure I would stay here again. read more

If I could rate hotel Metropole higher, I'd rate it a 100! My hotel visit was nothing short of excellence in service and accommodations. The room and views were absolutely stunning! The hotel is an adorable boutique style Hotel with a courtyard of cute shops and restaurants. I think the room we had was the best room and hotel in ALL of Avalon. Our room had a Jacuzzi hot tub (there was also a hot tub on the roof deck), gorgeous dark hardwood flooring, a fireplace, and a soft cozy bed with amazing pillows. The star of the room though was the oceanfront view! It was nice running down to the courtyard and grabbing a sandwich and eating on our balcony overlooking the ocean. We stayed on the second floor and it was absolutely amazing. We have no problems with noise like I read about in other reviews. It was also my boyfriend's birthday and they gave us a discount on the room and complimentary champagne. Here are a few cons though. For such an upscale hotel I would expect his/hers robes, a coffee pot maker and our mini suite came with a refrigerator but no microwave. So how do we heat up what was cold?!!? Regardless, I would stay there 100 times over if I could. They did have coffee shop down in the courtyard so that wasn't such a bad deal. A picture speaks 1000 words, please see my photos. read more

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I have always wanted to stay here, but I won't be any time soon due to the fact that every time I called, the young lady that answered was extremely rude! Before I could even ask questions I felt as if I was bothering her. She is ruining their business. Yes I should've gotten her name, however this was the first week of February 2021 when they were just beginning to take reservations again. read more

Came to Catalina for a fishing trip. Stayed at this hotel and I must say one of my best experience ever at a hotel. To start with the location, cleanliness, ambiance, decor and the customer service were simply amazing!!! The other great part is that it's surrounded by great restaurants, shops, a arcade and must I say two great coffee spots. If you need more the views from the VIP rooms WOW!!! I am definitely returning and would recommend to anyone visiting the Island . read more

Hotel Metropole - View from my room! - Hotels Near Me - Avalon, California

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I stayed one night at this hotel as I wanted to try something different previously stayed another two nights in the aurora hotel. The room itself was beautiful and clean no complaints there other than the WiFi didn't work very well. My complaint really was with the "owner" she claimed to be. We later found out she was just married to the owner We came out of our room to catch the elevator I had a drink in my hand and was drinking it before getting on. My brother in law had my niece in his hands and was putting her down before putting his mask on. We had just walked out of the room. Took a few steps. We were approached by a women who very loudly told us to put our masks on. I very nicely replied "yes ma'am I have my drink which I'm drinking I will put it on before I get in the elevator. No one was around but us. She saw that I had my drink and a stroller and walked away. She then saw my brother in law coming out of the room and told him the same thing put your mask on very loudly and at this point was rude about it. He said I know ma'am I am gonna put it on give me a second. (He was gonna put my niece down) she's said it again while watching him struggle to do so. He then said again I know I am gonna put it on. Her reply was "I'm waiting" at that point she was very rude and loud about it. As if we were refusing but at no point were we thinking of not putting it on. She came off very rude. And then she yells at us saying I'm the owner of this place "I can make you do whatever I want" at this point we ignored her. Got in the elevator and said have a nice day as she still went off. My intentions were never to not put on a mask. But I also shouldn't get yelled at just because it's your establishment. She needs to take a course on customer service to know it's never ok to talk to anyone let alone. Your customers. read more

This is a Wonderful Property! If you know Catalina, you know everything is a bit smaller as space in Avalon is limited. I was Shocked at the size of the rooms! I was informed they had just been remodeled & we had a beautiful walk in shower. They have a rooftop/upper deck jacuzzi which was nice after a day of walking & siteseeing. I've stayed in a many different hotels on the island, in the past 20 years & this is definitely in the Top 2! They provided a continental breakfast with "Peets" coffee & have 2 entrances to the hotel. If you take the elevator to the Plaza area, you are smack dab in the middle of many eating/shopping choices. I was very impressed & will definitely be staying here again soon! read more

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We decided to splurge a little and chose to stay at Hotel Metropole for our anniversary weekend getaway, as it's one of the nicer and more expensive hotels in Avalon. I found a Winter Special package advertised on TripAdvisor, where two can stay in a Deluxe Room and get a complimentary bottle of champagne with free roundtrip Catalina Express boat tickets. We upgraded to a Medium Ocean Front Mini Suite, and for $300 a night (including tax), it was worth the splurge. The hotel is part of the Metropole Marketplace, which includes Cafe Metropole, boutique shops, an arcade, and more. Confused about where to check-in, we went to the VIP check-in wing on Crescent and Metropole to ask. They directed us to Crescent and Whittley, where the main lobby is located. Check-in was a breeze. Staying in room 215, we had a wonderful panoramic view of the ocean and small town hustle-and-bustle. Our luxurious suite was high-end and beautifully renovated. We had a super comfortable king-size bed, private balcony, electric fireplace, 40" flat screen TV, DVD player, iPod player, snackbar with complimentary Starbucks coffee, free WiFi, and hardwood floors. The bathroom was large, consisting of one sink, a jacuzzi bathtub, and a separate shower with amazing water pressure. However, changing the temperature was confusing -- for the longest time we couldn't figure out why the water stayed so cold, then we realized hot and cold were actually switched. L'Occitane en Provence toiletries were also provided. The lighting in both the bedroom and bathroom was also confusing. The room had so many different light switches for each individual light. Right next to the switches are tiny, TINY sliders that adjust the lighting of each bulb. Not knowing these sliders were there and having most of the lights set at the bare minimum, I thought the bulbs were dying. We realized the sliders were there halfway through our stay. If you're looking for a relaxing trip with absolutely no noise, this may not be the room for you. Because our suite shared a wall with M Restaurant, we could hear their event music through the walls. It was so loud and annoying, I wanted to pull my hair out. At first I thought it was a neighboring room and after complaining to three different hotel employes, the staff told me it was the restaurant and there was nothing they could do about it. Thankfully, it was only for a couple of hours. Our suite was also right on the street and it got quite noisy during the afternoon. With the balcony sliding doors open, you can hear everyone's conversations clearly as they walk by underneath. Every so often, we'd also hear footsteps from the room above us, so I recommend getting a room on the highest floor possible. Hotel amenities include a rooftop jacuzzi, sun-deck, and a business center, where you can use the internet and print for free. Nightly turndown service was also available, but we had the "Do Not Disturb" sign on our door for most of the stay. A decent complimentary Continental breakfast is also provided, consisting of coffee, orange juice, hot chocolate, milk, cereal, granola, oatmeal, yogurt, fruit, muffins, scones, croissants, and bagels. When it comes to hotels, I always have a hard time choosing because I'm really picky. Most people don't care, thinking a room is just a room, and that it doesn't matter if it's nice or not because they're only going to sleep in there for the night. But it's very important for me that I feel safe, clean, and comfortable, or I'll never be able to get a good night's sleep. Considering most of the hotels in Avalon are pretty old and outdated, Hotel Metropole deserves five stars as they made me feel all three, making the experience worth every penny. read more

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Stayed here Friday night .its a horrible hotel very dirty,the room smelled dirty and old . We went to sleep thinking the sheets were clean.. Saturday morning my husband was laying in bed when he saw bunch of hairs all over the sheets ,GROSS !!' But they were not regular air . I'm 100% they were ASS HAIrs ... It was disgusting ...we spoked to a girl in the front desk . She even came in the room to check out the sheets, when my husband was showing her the sheets full of hair we notice a blood stain under the sheets ..she was even grossed out , she apologize , but really 5% of out bill ???? We will never come back to this hotel and please check your sheets very time you stay in any hotel ... Breakfast was good ... Never again I'am coming here . We come here like twice a month or whenever we want to get away from the city . But this makes me not want to come again to the island !!!! read more

Hotel Metropole - Hotels Near Me - Avalon, California

I really wanted to like this place. Really. I did. The ratings on yelp were excellent and with the annual marathon runners occupying a majority of the rooms on the island, I thought I was lucky to have found a vacant room here. The only room available for us was a "moderate room with a king size bed, no view," which I graciously accepted. I stayed here during my first ever trip to Catalina Island. The outside of this hotel is...cute. I mean, its Catalina. I wasn't expecting it to look like the Bellagio or the Venetian. The friendly staff directed us to our room and we entered a dingy looking space decorated with fake flowers and floral lamp shades. Giving this hotel the benefit of the doubt, I tried to think of the room as "beachy" and left the hotel to grab a delicious seafood dinner at Armstrong's. We came back to the freezing cold hotel room around 9pm and tried to turn on the heater, which, of course, was not working. We called the front desk, notified them of the non-working device and a staff member immediately came to room to notify us that the engineer would not be available to fix it until the morning. We let him know that we understood but asked for extra blankets, which he agreed to bring back to the room...but never did. Instead, we ended up sleeping/shivering under a down comforter with holes in it. I uploaded a picture as a visual (of the comforter, not of us shivering =D) The next morning, I got up and took a shower. The shower head was loose and janky-looking, as expected. I'm sure the SUITES in this hotel are fabulous. The heater was fixed, after reminding the staff a SECOND time. If the weather was nicer, we probably wouldn't have needed the heater anyways...but for $200-300/night, the basic necessities would be nice. read more

Hotel Metropole - The Loose Showerhead - Hotels Near Me - Avalon, California

Great location, updated rooms and furnishings, great service, good complimentary continental breakfast and a great little rooftop jacuzzi. read more

Hotel Metropole - View from rooftop jacuzzi deck - Hotels Near Me - Avalon, California

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I want to like this hotel, I really do. I might even give it another try on another trip. But for a long weekend in April, too much went too wrong to give it a better review. The bad: - The Wi-Fi didn't reach our room. Not even a little bit. I was trying to get a little work done while we stayed Mon/Tues but instead of being able to leave my laptop plugged safely in the room (and maybe go to the beach), I spent most of the day sitting in the lobby so that I could get it to connect. For a hotel that offers free Wi-Fi, it would be helpful if it actually worked in the %$#@ rooms. - My husband was wonderfully romantic and ordered us champagne. While he called and ordered it a week before we arrived, it wasn't in our room upon check-in (3 pm). When it did arrive (6 pm), the staff unceremoniously dropped it into my arms at the door. And it was a warm bottle recently shoved into a canister of ice. - The elevator was under an unannounced, 4-day repair. While it didn't affect us as much, one hotel guest had specifically booked the Metropole because she had a pacemaker and needed the elevator. The hotel apologized but didn't offer to switch her room. The good: - The rooms were nice. I've found it hard to find spacious rooms in Catalina but the Metropole offered a king bed, gas fireplace and giant Jacuzzi tub with space to move around. - The location. - The continental breakfast was really good for families with kids. read more

The endless pouring rain might have spoiled my one and only night in Avalon, except for the Hotel Metropole--my ritzy port in the storm! The HM truly pampers their guests. A Jacuzzi bubbled outside my 4th-floor room. The room? It had a cozy home-like feel, a fireplace, also a glass-slider that led to a balcony overlooking Avalon Bay. I knew the staff could arrange guest massages (even facial, and hair salon appointments). There's also a spa. Yet, 'food' is now on my mind... The Metropole Marketplace's footprint is as large as the 4th-floor hotel. Tree-lined paths lead to the cottage-fronts of Cafe Metropole, Katies Kitchen, Catalina Coffee & Cookie Company, and Coney Island grill. I ate a Coney burger and fries before an audience of pleasure boats rocking on the bay. For dessert? I filled myself in the "Fun Zone"-- a blazing neon arcade full of first-class electronic games! So, how was this port in the storm different than the competition? The Hotel Metropole--namesake of Catalina Island's 'first' hotel--has the enviable Marketplace. I hardly walked at all to find what I needed! Thanks Greg, Wynn, LeLe, and wonderful staff, for making it all perfect! P. Meister St. Helens, Oregon read more

Hotel Metropole rooms have a nice updated modern decor are the beds are comfortable. The staff are friendly and helpful. WARNING!!! Do not get a room 204 near the Von's alley like we did. In fact, do not book any deluxe rooms. Trucks are unloading produce all morning Saturday morning. What we heard was extremely loud noises from 5:30am to 5pm at night. Its 5:47 am and I'm hearing loud squeaky breaks and beeping noises of trucks backing up as I type this review. Von's employees are using the dolly to unload groceries and it is so horribly loud. The trash truck just emptied out the dumpster at 8am! The trash man emptied out the dumpster then dropped it on the pavement from 2 feet in the air. It sounded like he dropped a bomb in the alley. My dream of sleeping in was quickly lost by crazy loud Von's trucks and trash man. I called the front desk and they can't move us because the hotel is full. Hotel rooms 200 to 210 has the worst location ever. The front desk said they will discount my room 15 percent which was nice but, not nice enough. I would come back and stay here only if someone paid $500 for the ocean view suite for me. I wonder if my post will be deleted by Metropole? Mom and Dad, did you read this? If you come to the island I suggest booking the Pavilion Hotel instead or pay top dollar for the Metropole ocean view suite. read more

Hotel Metropole - Loud trash truck in the alley behind our room at 7:45am Saturday morning. - Hotels Near Me - Avalon, California

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We just got married at Hotel Metropole's Beach House. It might as well have been a scene from a movie. It did not start out that way. Thanks to management the former girl we had originally booked the venue through that was a nightmare and we were able to switch to Maria who saved our wedding. Everything was perfect. We worked with Zest Catering and kept the ceremony and reception at The Beach House. After the ceremony we all took a group pic on the beach which is rare to be able to do with your entire wedding attendance. The staff flipped the house to reception mode during that time. We came back to a gorgeous dinner setting. We spent our wedding night in a suite overlooking the ocean. The guests were all so happy with their rooms. It's definitely worth the upgrades to stay in deluxe suites or bigger. You get what you pay for. Thanks so much to Maria and Zest for the perfect wedding! read more

Hotel Metropole - Hotels Near Me - Avalon, California

My husband and I already had a great start when we booked our room. Vanessa was patient and very thorough when we booked our rooms as this was our first time going to catalina island so I had a lot of questions. When the day came to check in it was smooth and a bit busy. Maddie helped us check in and was very welcoming with a smile. We had difficulty getting into our room because the key knob wouldn't turn. We called the front desk and she was very kind to come up to help us personally. She even called twice during our stay to make sure we were took in care of and apologized for any inconveniences. Towards the last night we realized that they were always busy at the front and dealing with customers who would complain about the simplest thing. We were very thankful for both of the ladies having patience and being kind to us. And because of that we got them a little gift. When we delivered it, they opened up about how hard it has been during covid. Being short staff or not having everything go as smooth that customers sometimes don't understand and aren't open minded how the employees are doing the best. We could tell Maddie and Vanessa were so thankful for us showing our little token of appreciation. The location was great, on the strip, 10 minute walk from the ferry. Shops are downstairs. Hotel was clean and hallways are mopped every morning so you can smell the freshness and cleanliness through the pandemic. Overall, we were happy with our stay and definitely recommend this hotel. I wish I could post a video but Yelp only allows pictures. Thank you Maddie and Vanessa! read more

After researching for hotels for a while, I came across Hotel Metropole. The prices were decent, the location was perfect and pictures of the rooms looked great. They had a 30% off birthday special that sealed the deal since my bf and I were coming to Catalina to celebrate our bdays. The staff was extremely friendly and let us know about the complimentary breakfast. The rooms were great and the hotel was so close to everything. read more

Hotel Metropole - Hotels Near Me - Avalon, California

One word to describe my experience with this hotel would be FANTASTIC! I don't usually splurge too much on a hotel room but I said why not I'm in the mood! I liked how the hotel was located in it's own little market place. It certainly stood out from other places in Avalon. I stayed in room 320 which was the large ocean front suite. The suite itself included a jacuzzi tub, fridge, large tv, fireplace, and balcony with the most incredible view. It was exactly as pictured on the website and so much more really. From checking in to checking out the staff was very friendly and helpful. Everything was very clean with house keeping always on point. They even left some flowers in a vase for us when we got back to the room one day which I thought was very sweet. When I go back to Catalina I'll splurge again for this room! read more

Hotel Metropole - One part of the view from the large ocean front suite - Hotels Near Me - Avalon, California

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Staying at the Hotel Metropole is a real treat. The hotel is very cozy and the staff very helpful. The hotel was in a great location. It is across the street form the beach and close to almost all of the attractions in Avalon. Even though I only ordered their most basic room (the moderate room), it was nicely decorated and luxurious. The bed was especially nice with soft but firm pillows and a down comforter. The room was equipped with a desk, small dining table, dresser and TV. The TV was also equipped with a DVD player a nice touch (the Hotel also has DVDs available for rent). The room also came with a coffee maker and a reasonably priced mini bar. Hotel Metropole also serves a complimentary continental breakfast with great croissants among other things. Wireless Internet is available for a fee. Hotel amenities include a small jacuzzi spa and sun deck. read more

Hotel Metropole - Hotels Near Me - Avalon, California

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Very nice hotel across the street from the water. About an 8 minute walk to museum/ previous casino and Diving Catalina company site. Close to a lot of restaurants and shops, from one to five minutes away. We got 3 rooms. The first was a grand room for a family. The rooms is huge! Comfortable king bed and large area for sofa bed. The bathroom is hide with walk in shower and separate jacuzzi. The view is beachfront and amazing!!!! It has a fireplace as well. The second room was a superior king bed room. It came with a comfortable king bed, bathroom with shower/tub combination, and fireplace. The side window has a view of the beach. The third room was a standard king size room with a comfortable king bed and shower/ tub simple combination bathroom. There is a restaurant there called the M restaurant and the menu looked good with outdoor seating. The Metropole marketplace is right on the first floor which is nice with a coffee shop, art gallery, restaurant, and more. Overall, nice boutique hotel. We did go to the coffee shop early in AM. Great coffee and amazing chocolate croissants! Any negatives: we did not like that there was no breakfast due to COVID with no other option, when it usually offers free breakfast and it is charging just as much as if breakfast was available. Due to COVID, they cannot store check in or check out bags and there is no late check out option. These are the only reasons why I gave it 4 and not 5 stars. It is not cheap, but it is very nice and very clean. I highly recommend it. read more

Hotel and room very nice off main drag. But, room 211 do not stay in. Maid's storage right next to it and since it looks down into courtyard, you hear all the loud people outside talking (other side of this building is where Von's truck unloads so that's really loud too. Really nice roof jacuzzzi with pretty view. read more

My friends and usually stay at Hotel Marguerite around the corner but decided to try this place and for $340 the initial experience is awful. We came early with the hope to at least have our bags stored, they said no. (I kinda understand but not really) Then they said we can't check in because no rooms are available. The First Lady was curt and kind of rude. Mind you we haven't even checked in yet. We went back 3 hours later for an update. The second lady was nicer but still no help. I will update on the room quality with photos.... read more

Just finished 2 nights stay in the hotel - very enjoyable. It's perfectly located near the shops and restaurants and just 10-15 minutes walk from pier. Room is very clean and spacious. Hotel staff is very courteous. There is 'free' music from the courtyard (it stopped playing at 9pm - add extra vacation vibe to the mood. Will definitely come back! read more

The hotel Metropole is a luxury hotel and a great place for a romantic getaway. We had Champagne waiting in our room. We stayed in room 103. In the VIP section. It has a small balcony and views of the casino and the bay. here is a breakfast with pastries coffee, yogurts, cereals and fruit. The hotel has a marketplace with lots of stores and an arcade for the kids. We had brunch for Mother's Day at the hotel. The food was amazing and there was a great variety. T The staff is very attentive. As soon as I called, I needed help with the fireplace, someone came. Everyone is friendly. I went to the spa and had a massage. It only accommodates a couple of people's a time, so book ahead. The massage was very relaxing. I went on a couple of hikes- Hermit Gulch Trails and one around the golf course. The museum of the history of Catalina is interesting. I definitely recommend the Metropole for families as well. Thee is an arcade. You can rent kayaks and there are several beaches nearby. There is also fishing Metropole is in the center of Avalon. The staff knows about all the activities. read more

Vanessa helped us so much after we ended up stuck on the island for an extra night. She was very understanding and accommodating, and we were all relieved and overjoyed to be staying at such a beautiful hotel after our previous horrible experience at another hotel on the island. The room, Vanessa's favorite, was amazing and we loved every second of it. Room was very clean and service was impressive. We would not have had such an amazing trip without Vanessa's help. read more

What a great hotel. It made our vacation a treat. After surveying the other hotels in the area, I think I can safely say this is one of the best. We were able to score a courtside room which was a delight. It wasn't too loud or disruptive and it made you feel connected to the island in a relaxing way. You could see the water from the room. The courtyard had a good selection of food and goods. The day spa below was a top notch experience and well worth the cost. One day there was a musician playing a guitar that was enjoyable and another day there was a fresh market. The continental breakfast was amazing. They had a lot of really great healthy food. I never would have dreamed a hotel would provide a spread like that. They had a lot of green stuff like biodegradable utensils and recycled paper goods. Unfortunately they did not have the proper disposal containers for these items. The staff was great, the room service was pleasant including turn down service. The hotel room was quaint and charming. They have a wide variety of rooms we noticed with different floor plans and decorations. Our balcony was a great place to read in the afternoon after a long morning at the beach and a refreshing shower. They give you bathrobes and slippers which is a nice touch. Though I will say the slippers were a bit small for me. I would definitely go here again and highly recommend it. The only down side was that our room backed up against a loading dock for the hotel. The trucks kept their engines on and their back up beeps going the whole time they unloaded. read more

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We booked this hotel because its supposed to be one of the best on the island and at over $300 per night we expected better. Right off the bat we were greeted with a big sign at front desk that stated the "Jacuzzi is out of order until further notice". The front desk staff was very dismissive regarding this matter even when we told them that we called in our reservation (yes like in the old days) to make sure all amenities were as described online. Veronica (the manager) was not only dismissive but condescending in her tone and offered nothing as compensation. The rooms are nice but the walls can use a coat of paint. The floor shows wear and tear and I was surprised to see they still use noisy wall heaters :( Overall not great value for the money. read more

Awesome hotel. Love the location- off the Main Street, but far enough off the street that it's quiet. Renovated rooms. The spa has a great view of the water and fairly private from the street. read more

I recently went on a little getaway to Catalina Island with my new boo (yes, yelp community, I have a BF now... this is big news) and we really liked this cute little hotel! It's certainly modern and updated, the rooms are very clean. Feels like a little hotel you'd run into in like Cape Cod or in Monterey... you know, a coastal beach town small hotel. Each room has a balcony and a fireplace. The rooms overlook a very pretty courtyard to Metropole Plaza. There's a great coffee shop in this courtyard for your morning coffee or evening hot cocoa by the way, its called Catalina Coffee & Cookie Co. Check it out if you stay at the hotel. Okay... back to the rooms! The maids leave a personal note in your room and introduce themselves by pen and paper letting you know they'll be looking after you on your stay. They come on time every day. There's a hot tub on the roof of the hotel which is small but does the job. We couldn't find the jets button so hotel management should probably figure that out. Every day they do a little wine and cheese plate for guests around sunset/happy hour. Thought this was a nice touch. We left our bags with the front desk after check out and also got a late check out without a fee on New Years Day. I thought that was really nice and accommodating too. Overall, this is a no frills quaint hotel. Its not a trendy, loud hotel stuffed with young kids who are drinking (thank god). Its more like a hotel to bring a SO to or one to bring your parents to. If you're on a budget, its totally worth the $. read more

Wow this hotel has FAR exceeded my expectations! It's absolutely gorgeous and really well upgraded and spacious! We are in the oceanfront VIP room and it feels really open and has an incredible view! Great staff! Just really impressed overall!! read more

Hotel Metropole - Room 103! Amazing view! - Hotels Near Me - Avalon, California

I would prefer to give 0 stars but that isn't an option. I just dealt with the RUDEST person who answered the phone. I attempted to send my youngest sister, who is on her honeymoon here, a bottle of champagne and/or charcuterie board. When I called and said what I'd like to do, the lady rudely answered that had already been done (without asking for a name, etc). I replied that that was sent from my other sister and that I'd like to send one. She finally asked the name and date of arrival. I gave my sister's married last name and she laughed rudely and said they're checked in under a different name. I clarified that that was her maiden name and I just hadn't been sure which name the reservation was under as I was doing this as a surprise. She laughed rudely again and said it's already been delivered. I replied that I'd like to send another one since they'll be there for 5 days. She said we don't do that. I was confused as she had just said it had been sent up from someone else. She FINALLY clarified that "we don't have any way to charge you" and "we only do one complimentary bottle". I sarcastically told her thanks for her help and hung up. I texted my middle sister who had sent the bottle and she said she had received rude service too but called back and got someone else who was nice. Listen, if your hotel doesn't allow people to call and pay for a bottle of champagne or charcuterie board for people staying there, fine. But there are MANY different ways this could have been handled more professionally and with more courtesy. This is something my family and I have done at many hotels. I cannot get over the completely unwarranted rudeness from the get go just because your hotel doesn't offer a service. Absolutely ridiculous. read more

Great hotel! Had room 301, we absolutely loved it! Great view of the ocean, fire place and a big jet tub. Complimentary bottle of champagne, when you check in. The jacuzzi on the forth floor is a bit small, we used are tub instead. The complementary breakfast was impressive. King Bed was comfortable. Nice staff. read more

Great location but very Noisy at night because of all the gas golf carts zooming by all night so don't get any rooms ending in 15-19. Light in room didn't work so room pretty dark and old fashioned air conditioner unit that sounded like an airplane taking off every time it came on so couldn't use it if we wanted to sleep. Hotel could use some maintenance. read more

I rank this one star based on reading all the hotel management responses to visitors. Such a shame this Veronica lady takes no pride, has no humility, or any integrity to address the concerns of visitor complaints. Well Veronica, hopefully one day you'll look in the mirror and say to yourself " I don't want to live my life with a lack of morals or integrity." We all know your revenue stream will remain constant due to the shear volume of visitors, but it's sad to see humanity like you take advantage of that. read more

This hotel is further into town, away from the ferry terminal and most of the shops - our room was very quiet at night, even though we were in a room that was next to the street. We had a room with a king bed, and it was clean and spacious enough for two people to stay in for a few days without feeling cramped. While the parts of the hotel and the main part of the room were nicely updated, our bathroom showed signs of aging and wouldn't hurt to be updated - shower tiles were starting to crack, the faucet in both the shower and in the sink were outdated - the water flowed out as a spray, so anytime you washed your hands or brushed your teeth etc, water got everywhere on the counter and on you. Their rooftop jacuzzi was also open at the time we went - they provided you with towels for the jacuzzi at no cost to you if you returned them after which was nice. The jacuzzi was very relaxing, but once again, wouldn't hurt to be updated to fit with the style/price of the hotel. The staff were incredibly nice and welcoming, there was always someone available at the front desk at all hours of the day to help or give recommendations. They were also nice enough to store our luggage at the hotel for us the day we checked out until our ferry arrived, so we didn't have to bring our luggage everywhere with us. I think the room is slightly overpriced for what we did end up getting - however, to stay on Catalina island is expensive, so you are going to pay a higher price for a hotel then you normally would on the mainland. When they resume their continental breakfast again, I would say that the price would be worth it. All things considered, if I came back to Catalina, I would probably stay here again. read more

my husband and I went to celebrate our 11 year of marriage without the kids, we were looking for something close to La. We had an amazing time! The room was beautiful with outstanding view! We had a blast! And the massage was aooo relaxing one of the best I had! We had a great time. The view from our room was amazing! getting up with the ocean view. few people watched my story at asked about the hotel cause it was looking out of a post card. I will definitely recommend to anyone who wants to come to Catalina! It felt like we flow to Europe can't Believe it's only an hour away read more

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YAY: convenient location, very clean rooms & hallways, comfortable beds, smooth sheets, fireplace, wooden floors, dvd player, fridge (special request), great food (breakfast/lunch/dinner), perfect location for events, great front desk and service staff. NAY: no pool, 4-6 person jacuzzi, loud live music at night (till 9pm), linoleum stairwell needs major renovation. Overall, I highly recommend this hotel to anyone. read more

Hotel Metropole - Fireplace in the room! Makes your stay feeling romantic and cozy like home. - Hotels Near Me - Avalon, California

I have traveled to Avalon many times, and usually stay in a rental home or The Pavillion Hotel. Because we wanted a last minute getaway, The Metropole was the only one with availability. I was very familiar with the location and based on reviews, we booked a weekend stay for our family of 4 (my husband and two teenagers, aged 14 and 16). I will preface my review by saying that, especially during the summertime, it is very difficult to find a hotel at a decent price. So hotels charge luxury hotel prices because they can, but my experience so far is that while I have stayed in very nice rooms and had luxury service at some of the places I have stayed, for almost $400 a night you are not staying at The Peninsula. It's supply and demand and if you're judging value for money, it will be tough to find in the summer in Avalon. We arrived before the 3 pm check in on a Saturday, so we left our bags with the bellman and headed out for a hike and lunch. When we got back to the hotel around 2:30, our room was ready and our bags were already brought up which was a nice touch. Our room was great, it was big, there were hardwood floors (great news for people who may have allergies), the beds were comfortable, linens were nice and we had a fireplace. The rooms are air conditioned, although powered by a unit that is a bit noisy. We had a balcony with two chairs and a small table that overlooked the Metropole Marketplace and even a hint of an ocean view, it was very charming. I loved the noise from the Marketplace and left our door open to hear the gentleman singing, and on Saturday night there was a band in the courtyard as well. I think all of that added to the charm of the hotel. We were told there would be wine and cheese in the lobby from 4-6 and it was there on Saturday, but not on Sunday. I wish we would have known this, as we came back early on Sunday evening hoping to have a glass of wine. It was nice, although not quite as nice as the wine and cheese hour at the Pavillion as there really isn't much common space where it is served and the selection was pretty basic. We took our wine up to the 4th floor on Saturday and went to the jacuzzi, which was empty so we had it to ourselves as we took in the view. Continental breakfast is served in the same manner and place as the wine and cheese hour, and is similarly basic and not that well stocked (aside from delicious strawberries!) I heard a man ask for yogurt and bagels and he was told they were out of them, even though it was only 9 am. We did have excellent service from the women who took care of our room. I asked for extra towels and a pillow, it was brought right to me. I also asked for some extra shampoo and conditioner and was taken care of right away. The products in the bathroom by the way, are amazing. Overall, we really enjoyed our stay and loved the rooms and the helful staff and would stay here again, but maybe in the off season when it wasn't so expensive. If you could combine this hotel with the amenities of the Pavillion Hotel, it would be incredible. read more

I'm not one to write negative reviews, I am a firm believer that everyone has a bad day and that it shouldn't reflect on the business as a whole, but as someone who travels weekly for work, I felt the need to review Hotel Metropole. I came to Hotel Metropole for a family reunion my mom and uncle had planned. There were 33 of us including 10 children under the age of 10. The troubles started when my mom called to reserve a pack and play for my cousin and was met with service that my mom, who never complains, felt the need to tell me about. I immediately called to talk about the experience she had and had 2 lovely conversations with the woman who answered and the manager. They offered to send a bottle of sparkling cider to my mom's room to make up for the poor experience. I thought that they'd handled the situation nicely and was really looking forward to the trip. When we arrived however, I felt like I shouldn't have been put at ease by the call I'd had. The front desk was so rude. I've never experienced that in my entire life. Now I started thinking that it might have been because we had a couple kids and a lot of us were checking in at once as we'd just gotten off the ferry, but throughout my 3 day stay, I consistently felt unwelcome by the front desk. I was rebuffed and frowned at. I received a snippy response when I mentioned I was surprised the rooms weren't available early for check-in. Normally I wouldn't think my room would be, but my mom had booked the trip almost a year out and we had, as I said, 33 people staying there. You'd think they would call beforehand to reassure us everything was in order and do their best to have the rooms ready a little early, but that wasn't the case. In addition, throughout the weekend, the staff was consistently rude and unfriendly. While going to the rooms, my cousin's children were excited and perhaps a little loud. Instead of asking them to be quiet or to slow down in the hallway, they were yelled out and made to feel like they weren't worth the time to treat kindly. When I spoke to the girls to tell them it was okay and that the staff was just a little stressed, I was quickly rebuffed and told that no it wasn't okay. Finally, when I went to ask for a room key, as I had been silly and left my key in my room, I was treated like I was an idiot. I took my key and tried to open the door, but it wouldn't open. I returned to the front desk, laughed, and said I must be missing something, sorry for this, but I can't get the door open. The woman looked at me like I was an idiot, before another, whom I assumed was the manager and a little friendlier, gave me another card. When I looked at the two I noticed that the original card I'd received wasn't coded the same way as the new one. While I was dealing with my keys, my brother was asking whether or not he could keep the same beach towel from earlier in the day and return it at the end of the stay or if he needed to return it each day. Again, while my brother was very polite and kind, the front desk attendant was rude. She said No and walked away. It was then we noticed the mirror on the back of the door and the attendant, who had just entered the back office, straightening her hair. Time and time again my cousins shared stories of the rudeness of the staff at the front desk not just to their guests but to their co-workers. Never in my life while at a hotel have I ever felt unwelcome. The number one rule in hotel customer service is to make your guests feel at home while they're away from home. The fact that I felt so unwelcome and wanted to spend the least amount of time away from the hotel is very telling of the front desk staff. On top of all of this, my mom was never given the bottle of sparkling cider I was promised she would receive. The reason this review is not 1 star is because the hotel was beautiful, recently updated, had a great location, and the maintenance/cleaning staff were really wonderful. This hotel, while beautiful needs some serious help when it comes to it's front desk staff. read more

I initially bought a Travelzoo deal. However, after speaking to Courtney, I changed my mind and cancelled. She was very rude, short and condescending especially when I told her I had purchased a deal. At first I thought maybe she's just having a bad day however after going through yelp reviews, it wasn't only me! She just has a bad attitude. Listen, Don't offer travel zoo deals if you're going to make people feel inferior for trying to get a good deal. I'll take my money elsewhere. read more