First, we would love to give a huge shout out to Venessa at the front desk. Family and I, arrived on the island and we had 4 night reservation for another hotel. Long story short, after first one night we had to leave! I showed up at Venessa's desk telling her the story and in no time (hotel close to fully booked-summer break!), She found us a 2 queen room, got us an early complimentary check in (we've stayed at Metropole numberous time), but offered us a champagne in the room. What a hospitality! We did not expect this type of compation and problem solving, a true representative of Hotel Metropole. Now the pros: Location is amazing, navigation around the hotel or around it is perfect, close to everything, especially the breakfast shop on presmises and of course customer service. The room was exceptionally clean, I saw the service ladies actually mopping the floors after vacancy of other rooms. cons: second floor rooms overlooking the courtyard, get loud because of the shops. If you want to sleep in passed 9am, it's not happening. For some reason, shop people like to roll their garbage out either 6am or 11pm...at least when we stayed there which was June 9-12, 2026. read more

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I booked a Deluxe Sleeper for four people, expecting two queens as described on their site. Instead, they put our family in a single king room with one bed. After complaining, they moved us to a cramped king + twin sofa that was completely inadequate. They had already given away the room we reserved. They then stuck us in a depressing basement-level room with a terrible view of nothing but a wall, poles, and mechanical equipment. No operable windows -- just stale air. This is false advertising. Their "Deluxe" rooms do not deliver the views or comfort promised. We lasted one night and fled to the Atwater, where we immediately got a proper family room. The contrast was shocking. Management's response was a polished non-apology that called it a simple "mix-up" while offering to waive fees as a favor after ruining our trip. This was repeated incompetence. Do not book here. Hotel Metropole overpromises and delivers frustration; and you'll be stuck in a dark room underground with no operable windows. Stay elsewhere in Catalina. read more

Hotel Metropole - Hotels Near Me - Avalon, California

My daughter and I stayed at this hotel for two nights in September, and we really enjoyed our stay. The room was located on the fourth floor facing the courtyard and had a view of the water and a small balcony. We didn't hear any noise from the courtyard. The location is great with easy walking access to all of Avalon's attractions, shops, restaurants, and the boat dock for the ferry. The room was large with a comfortable bed, mini-refrigerator, and table. The dressing area was outside the bathroom and spacious. The provided breakfast consisted of parties, bread, jams, cereals, and oatmeal, as well as coffee and tea. It was sufficient for us. Staff were friendly and accommodating. Our room rate was higher than we usually spend, but we were celebrating my daughter's birthday, so we splurged. They provided a bottle of champagne to wish her happy birthday. read more

If you're wondering whether this hotel is worth booking on Catalina, STOP searching. The hotel doesn't just give you a room, it makes you feel like you've arrived on vacation the instant you check in. Sheila at the front desk is fabulous & made us feel like valued guests from the phone booking throughout our stay. The hotel is centrally located within easy walking distance to restaurants & shops. The continental breakfast is a great way to start your day. I also appreciated the lobby elevator for my tired feet at the end of the day. The rooms are large, have a mini fridge for use & air conditioning that actually cools the room. The tippy top was the champagne delivered to our room for my birthday thank you Hotel Metropole! Taxi service from the dock is apx $20 via Catalina Taxi & Tours. We used the Ride Circuit app to book the short taxi trips ex from Casino back to Hotel was $4 with tip. read more

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Good location and clean room but absolutely dreadful customer service! Terribly disappointing with zero regard for just basic common courtesy towards their customers. Employees stand around chatting with each other or sitting at the front desk with earbuds in and if you ask a question they roll their eyes after they ignore you a few times. Not one "hello," "good morning," or "thanks" the whole time. Will never visit them again. read more

It's about time I posted a review about Hotel Metropole. This is our choice hotel every time my husband & I go to Catalina. The staff is very courteous and the rooms are always clean and very cozy comfortable. The bathroom always has enough towels & complimentary toiletries. Some rooms have a balcony and the last one we stayed at had a fireplace. There's a spa on the rooftop and you get a good view of the beach & ocean. The hotel offers daily complimentary breakfast too. There's even a courtyard where you can go check into a spa for a massage or even get something to eat. There's an amusement center too. Always an enjoyable stay at the Hotel Metropole. Since we always stay for 3 days, my only feedback is if they have daily housekeeping. read more

Hotel Metropole - Hotels Near Me - Avalon, California

Hotel Metropole is a cute little hotel in Avalon. I enjoyed our stay here. We had a deluxe double room with two double beds. The room was spacious, clean, and modern. The beds were comfortable. The room also had a fireplace, a shower/bathtub, TV, and mini fridge. One negative is that the hot tub is really small. It looks like a bathtub and can only fit 4 people. The water level wasn't high and wasn't very hot. They have continental breakfast right outside of the lobby. Our ferry off the island wasn't until around 3pm so the hotel held our bags for us. read more

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Wow! I've stayed a few times in Catalina but I must say I'm very impressed with Hotel Metropole. We booked the room last minute and luckily they still had a few rooms left. When you walk in you'll be greeted by the friendly staff from the porter to the front desk staff. They are very respectful and warm. Shout out to Mike in the front desk for being so accomodating and kind. We arrived a little early but he made sure we were called earlier than the usual check-in. The room we got was Superior double and it's spacious and elegant. There was a fireplace, 2 chairs and small table and also a balcony with a nice view. They also serve continental breakfast and there was a good selection. Up on the 4th floor there is a rooftop hot tub overlooking the ocean. What a nice surprise! Also, if you are celebrating your birthday they will honor a 20 % off discount of the total room price and they might give you a bottle of Sparkling wine! All in all we had a great stay and we will definitely be back. Thank you so much Hotel Metropole! read more

Hotel Metropole - Rooftop - Hotels Near Me - Avalon, California

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This was just an ok hotel. If I were to come visit Catalina again, I would def stay at hotel Atwater instead which is much nicer. This hotel is dated. The bathroom was a bit icky. Think dirty grout and shower. The bed was pretty comfy which was the def plus. And they give u some complimentary water. We requested housekeeping and they forgot to come which wasn't a big deal. The biggest con was the noise from the streets. Doesn't matter which level. The rooms all face the street where there is just a lot of noise and activity. They need better windows. All night long, I could hear people from the streets. read more

Room was nice enough. Bed was really comfortable. Turn down service was nice. Continental breakfast was very basic. Jacuzzi on the rooftop is very small. Nothing really notable honestly. Wouldn't make point to stay here again but wouldnt mind it either. read more

Overall the hotel was nice and clean. Very cute rooms. Only one hot tub for the entire hotel. I would just recommend a retraining with the night crew for front desk. I requested for a manager to call back due to Yolly being so unprofessional and no empathy due to my situation. But Avalon city was amaz read more

What an incredible experience. This beach house was perfect for our wedding. The hotel staff went above and beyond, I can't thank Asia and Angela enough Even after we left they found items that were so important and shipped them all the way back to San Diego. Give these ladies a raise!!! Thank you again read more

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The hotel metropole was a home away from home for my birthday weekend in the beginning of June this year. My husband and I checked in on Yelp and received a complimentary bottle of champagne, although when we asked for it, the individual at the front desk had to double check if they were still honoring the coupon, which they did. We were in room 317, which after the fact, I noticed the reviews discussing the generator right outside the room. It was definitely loud when it kicked on, so I don't recommend staying in that room. A spooky encounter: On the first night, in the middle of the night, maybe around 2:45am, I kept feeling a tapping on my back and shoulders and woke up and turned around to ask my husband to stop, only to be faced with my husband in a full 3rd dream snore. In the morning, I let him know and he didn't remember anything. We proceeded to look up the history of the hotel and haunted Santa Catalina, to learn of some people dying in the hotel a loooooooong time ago. Anyways, it was an average, clean and warm hotel with a nice in room electric fire place. Not sure if we will stay here again, but if we did we will ask for one of the rooms that overlook the metropole shops. read more

Hotel Metropole - Hotels Near Me - Avalon, California

We stayed in one of their Ocean Front Mini Suites at the end of December 2024. The room itself had a gorgeous view of the ocean and downtown area and was decently appointed and large. The hotel itself is a 15 minutes walk from the ferry landing and there are no free shuttles offered so you would have to arrange for transportation if you have mobility issues. All the people that I interacted with at the front desk were friendly and accomodating. I understand that the hotel sits on an island and the prices will be higher which is why I would compare it to a similar hotel on Martha's Vineyard and would recommend the following to management: - Please ensure that rooms are clean prior to guests arriving - our bathroom was not cleaned properly if inspected closely - Your mattresses are old and should be changed - Your pillows are terrible (among the worst I've ever seen) - please add feather pillows and offer feather free options to guests - While hardwood floors may be easier to maintain they look cheap and cold without ANY carpet - Reach out to guests prior to arrival if you will be offering free gifts - the free champagne may be great for some but others may prefer something else - Please offer some form of transportation to customers read more

Hotel Metropole - Ocean Front Mini Suite - Hotels Near Me - Avalon, California

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Omg this hotel is sooooo cute and the room is beautiful and what a gorgeous view of the Avalon harbor!! The check in is in a separate building and you have to get the key then go back to the street and up the stairs. The room is super cute and cozy. read more

Hotel Metropole - Hotels Near Me - Avalon, California

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Beautiful elegant rooms with a fireplace and balcony overlooking the shopping garden area. The location is perfect, close to everything walking. The rooms were well-appointed and comfortable. Decent continental breakfast. I will go back! read more

Hotels in Avalon are expensive because they are limited. We were there about 28 hours and spent one night at this hotel which was not the most expensive but midpoint. They didn't have bars of soap when we arrived due to being back ordered but later managed to find some. The free breakfast was disappointing but there is a busy coffee shop next door to get breakfast. The itty bitty patch of public beach is a short walk away and there are shops and restaurants within steps. Everything is close by and the walk from the ferry was about 6-8 minutes. The rooms were surprisingly large including the restroom. They also had actual small cribs that fit my toddler. It wasn't a usual pack and play. The rooms don't have carpet and I felt the floors could have been more clean, but otherwise, the hotel was fine. If you want something nice, try the luxury hotels, but otherwise, I suggest doing a day trip which is more than enough for Avalon. read more

My friend and I decided to take a weekend trip to Catalina and stayed at Hotel Metropole. We had a room with a courtyard view, as the ocean view rooms all only had one bed. It was clean, conveniently located and the staff was friendly. Their VIP wing looked fantastic. I'll definitely stay in one of those rooms next time. read more

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Great hotel. I've stayed in Catalina a couple times and this is one of the better ones available. Went for a birthday and they have birthday discounts, so take advantage. Pretty central to mainstreet even though it's at the end inside of a plaza. It's location was convenient for all the little stores and shops around, great area to walk down for a quick coffee or bite. Continental breakfast is one of the better I've seen. We ended up leaving some things behind in the room accidentally and they called us while we were already on the boat back, they offered to mail it! Came in clutch. read more

My family has been coming here for years! We love it and the staff is extremely kind. The accomodations are great and friendly toward my older grandparents read more

I told the desk that there was a smell in the bathroom. They came right away and put something down the drain next to the toilet; smelled 100 % better after the maintenance man did that! It was a bit strange that the luggage transporter was not very good at going straight. How stupid does the lady at the desk think I am; she had a feeble excuse for it. The maintenance man needs to fix that wheel on the left front of the suitcase conveyer. No more excuses! The Continental breakfast was excellent all 3 mornings! If we asked them a question, they would respond. The lady at the desk on Sunday AM called an Uber to pick us up. She was the same one who tried to weasel her way out of the problems with the suitcase carrier. She had on white-framed glasses. I do not remember her name. Actually, doesn't she know by now the customer is always right? I think I will try somewhere else next time. I should have given them only a 4 rating! If I had it to do over again, I would. I rated before I wrote this review. A BIG MISTAKE!! read more

Hotels is very clean. Walking distance to all the attractions. If you dont mind a lot of commotion, noise and people, this works. Not the most quiet place to stay. read more

The "Deluxe Room" (314) Great AC, limited tv channels, there was a crack in our tv, floors were wet and some leftover crumbs from previous guests. Walls are super thin feels like you can hear everyone and be heard all the time. Jacuzzi is quite small, outdated and not very intimate. As the rules say to be in there for 15 min only. However front desk receptionist was super sweet and offered champagne for our celebration. Breakfast consists of simple pastries/bagels, fruit, yogurts, cereal cups, milk, OJ, Apple Juice, and coffee/teas. Our Toilet lever stopped working we told the front desk and they fixed it within the hour. We enjoyed how close and convenient the hotel was to the spa, coffee shop, and arcade. Good for a brief stay. read more

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I love this hotel super clean center of everything. Staff really nice easy check in and out great atmosphere

Room was very nice, we had the king bed with balcony and fireplace. Close to the hot tub which was nice! Bed was comfortable, clean, and roomy. Loved the HUGE bathtub! Service was prompt and friendly, we asked if they had a fan we could use and they brought one right up! Balcony had a partial view of the ocean and was a great place to hang out on. Was a lovely stay! Breakfast was complementary and it lasted long enough for you to sleep in! read more

The Service here was amazing, I stayed for about a week and they took great care of my party. They came and took out my trash promptly whenever I needed and brought a surplus of bath towels anytime I asked relatively quickly. When the a/c in the room wasn't working they actually replaced the unit with a portable one that worked better than any hotel air conditioning I've experienced. They even sent someone to my room to kill a spider for me that was on the ceiling. Best hotel service, with large rooms and comfortable beds. If you are going to catalina this is the hotel to book. read more

We checked in on Dec. 23, 2023 Saturday And there's No electricity already for 3 days straight. Through dec 25, 2023 Monday. It's was so cold at night there's no heater to turn in on . U can't even take a shower coz the water is so cold coz there's no water heater and super dark . We almost slip all the time. And their toilet was clogged we have to call their maintenance that show up after 4 hours. There's no WiFi or power to charge our smartphone to book our activity the next day. It was a hotel nightmare . We have to check out the next early 8am morning instead 11am check out time coz we can't take it anymore . We check in the next door hotel has electricity. All other Hotel has light except hotel metropole We can't shower coz no water heater No WiFi or to charge our smart phones. Our smart phone battery run out coz We have to use the flash light all night long And no heater in the cold room. No kids streaming to watch for my 3 year son. They didn't provide any flashlight or charger for our smartphone. We just siting duck there Waiting. It was a Horrible experience in my family. I have pictures of the hotel metropole with no lights and the next door building has lights and video of Edison power putting a new transformer on Dec 25, 2023 10am but the lights was back so late in that day still. The worst part they still charge us $301.00 that one nightmare we stay at hotel metropole. What a joke. and they promise of refund but denied it once u check out. What a scam fraud this hotel metropole Avalon dont ever Stay at this hotel its a trash read more

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Fabulous food and friendly service! The turkey avocado sandwich is such a treat! The location and live music is always so fun to relax and enjoy! Many of our guests at Catalina Dream Vacations also enjoy! read more

We picked Metropole for its central location in Avalon, but also for the ocean front suite that we were able to obtain at a discount for a week's stay. The hotel is not directly on the ocean - but then very little here is - more like across the street, however the views from our one bedroom suite in the VIP section on all sides were great. This was their "VIP Ocean Front Suite" which is right on the corner of Crescent (which is the ocean front street in Avalon) and Metropole Avenues. It may get a tad noisy as the tourists walk by or drink it up in one or more of the adjacent restaurants or bars (including Coney Island West which was right below our suite), but the effect isn't so very bad and it got quiet by about 8:30pm at least on Sundays and weekdays when we stayed here a full week in late February. The suite itself is very modernly appointed, has a great vaulted ceiling in the living room area, two siding glass doors in the living room area plus one in the bedroom, with two narrow standing room only balconies and one patio balcony. Even the bedroom ceiling is a partial vault. Flip a switch on gas ceramic log fireplace. King sized bed, jacuzzi tub and walk in shower. There is a small microwave oven, bar sized refrigerator and Keurig coffee machine supplied with some coffee and hot chocolate pods (we used it to make hot water for our tea, although with a microwave present, it wasn't really needed). Two ceramic teacups are provided. The bedroom has a great Marshall portable bluetooth and plug in speaker which fills the suite with music. Friendly check in, and valet service to the room on request. We arrived early and they checked and stored our luggage and had it in our suite by the time the room was ready for us (about 2:30pm). Robes on request. Complimentary bottle of champagne on first night of check in. The complimentary Continental breakfast is not happening during the coronavirus pandemic, but I understand that breakfast is available in town for 20% off. She had a massage at their day spa and it was very good and professionally done. WiFi was spotty - would go out from time to time, including one entire night when it was not working. Our shower has fairly low water pressure and is set not to get very hot (I checked this - at the same time that turning the shower to max doesn't produce a very hot water flow, the hot water tap in the sink was flowing scalding hot water). The king sized bed has an out of place motel style blanket, but at least covered by a thin comforter inside a duvet cover. Did have maintenance take a look at the shower, but the adjustment to make it hotter would require plumbing work so we left it alone. Hope they deal with it later. The remotes didn't seem to work properly for the televisions. We waited until the second day of our stay to mention this. While maintenance was here, he did manage to get the remotes working on the TVs. On two nights a humming sound started in the wall next to the bedroom and kept going most of the night, some kind of machinery or fan. The second night the hotel came to check it out to see what was going on, but couldn't shut down the sound, which might have been some kind of air conditioning compressor on the roof. As an accommodation they gave us a late (6pm) checkout on the last day of our stay, which was nice, and useful, as our ferry left at 6:30pm that day. No housekeeping due to coronavirus pandemic - housekeeping will not enter your room - towel exchange service only. Front desk closes at 8pm. They are consciousness about trying to help, and one time when I phoned and no one answered a few minutes later they called me back on their own. No room service - the day spa is open for treatments at this time. Avalon has a lot to do and see if you're into hiking, visiting tourist attractions (although the Catalina Casino was closed for tours when we were here), and dining - plus taking in the general seaside atmosphere. The weather here seems warmer than the counterpart across the ocean (Long Beach). Very few cars, lots of golf carts (some noisy (gas powered), some silent (electric)), bicycles, electric scooters too. It's a good getaway, but be prepared to spend if you want to stay in a very nice place and enjoy yourself. Avalon is after all a tourist destination - not without comparison to Monte-Carlo, Monaco, La Jolla, California, or Kailua-Kona, Hawaii but with a much higher density of pure tourists and far fewer residents. When compared to some of these aforementioned travel spots Avalon isn't so very expensive. You'll quickly figure out if Avalon is for you after visiting once, but in any case, the Hotel Metropole is definitely a nice way to do it. I gave them four stars even with the problems and noise we experienced in the suite. read more

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We went to Catalina Island for our 18th Anniversary. Hotel Metropole was our 1st. stop. The service was awesome. We told Vanessa why we were on the Island. She gave us a complimentary bottle of champagne and gave us a room with a great view if the island. The only draw back was that the jacuzzi needed to be fixed. If it was fixed. This place would've received a 5 out of 5, no problem. This is our place when we come back. read more

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It's alright no where as glamorous as the photos on their website. That photographer did a bang up job. My bed wasn't terrible but it was not supportive as I'd prefer. Furniture was not as updated as in the website pics, for my room at least. There's a continental breakfast served just outside the lobby. I was pleasantly surprised at how good the instant oatmeal was, I should of grabbed several of those beyotches for the road. Location is great it's a short walk to most of the dining on the island. read more

This is the third time I've stayed here in 2 years and I absolutely love and adore everything about this hotel. The location is perfect, the cleanliness and attention to detail is unrivaled, the views and ambiance are quant and reminiscent of a French excursion, the rooms are always clean and beautifully appointed, and the staff have always been helpful. We have stayed at a few other hotels on Catalina throughout the years, yet we keep coming back to Hotel Metropole because it is the cutest, quaintest, and cleanest hotel out here. read more

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Very nice hotel. Accommodation were great. Centrally located in town, everything is in walking distance. We highly recommended this hotel for a great stay!!!! Thank you Yoli & Vanessa!!! read more

I decided to celebrate my 55th birthday by going to Catalina Island with my ladyfriend. I booked the VIP Ocean Suite room.The Hotel Metropole is situated in a convenient location with lots of shops and restaurants close by.The room was beautiful and it has a balcony with an incredible view of the harbor.It comes with a fireplace,mini fridge,dual sinks in bathroom,and best of all,a jacuzzi in the room.We were given a complimentary bottle of champagne,which was a nice touch.We had dinner just across the street at Bluewater Grill.Excellent seafood.Wonderful stay,wonderful trip! read more

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Just wow... the views are amazing can't get any better staff was super friendly ... our room has a spa for two with views of ocean... definitely worth every penny... will be back soon read more

Hotel Metropole - View from our balcony - Hotels Near Me - Avalon, California

Pros: clean, they tried to be attentive Cons: hot water didn't work when we returned to our room after snorkeling, we desperately wanted to shower but it took them so long to fix so we just went to dinner dirty. Breakfast is a joke- grocery store bought Bagels and coffee with some rice Kristin cereal. Wifi didn't work and Verizon cell reception on the island isn't good so this is a necessity AC was very loud all night. Hot tub can only comfortably seat 2 people and is only half full. Also people who aren't staying at the hotel wander up because it's not locked, anyone can just take the elevator to the 4th floor and go in it. They didn't bother to ask how our stay was because why would they care. read more

Came for a family wedding Thanksgiving weekend. The Hotel is older but very nice with beautiful views. Our room was a partial view and very clean comfortable and quiet. We did not really get to use any of the amenities due to scheduling. My only complaint is the staff and service. I am so tired of $400 a night hotels not figuring out a way to provide clean towels and fresh coffee service in an efficient way. How about just ASK your customers and just deliver them automatically. What a concept. We had to remember to ask for everything and the staff acts like it's a burden. Oh and powdered cream in your coffee service? Please you can do better than that. I would stay again due to location and view. read more

Hotel Metropole - Nice clean room - Hotels Near Me - Avalon, California

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I received feedback from my first review that suggested they'd have done something if only I'd brought these issues to their attention! Forgive me for not staying the obvious - we brought several of these issues to your staff's attention only to hear constantly that due to covid blah blah blah Nobody cared! read more

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The good: clean, reasonably comfortable bed and pillows, right on the main drag, quick, efficient front desk staff, tasteful modern decor, window actually opens. The bad: Rooms with "mountain view" get constant noise from gas-powered golf carts on the street; no fridge or microwave means you're limited to the island's horrible restaurant food even though Von's is a 5 min walk away; fireplace would not turn on front desk said yeah sometimes it takes 5 minutes. Not that we really wanted it because it was so hot but still. The ugly: AC unit in our room (317) didn't work consistently and room was suffocatingly hot at night because even with window open there was no breeze and room didn't cool down; some component of a central AC system was right outside the room and was very loud all the time. Overall, this room was not worth the exorbitant price, though I would've been happy with it for about half what we paid. Golf carts do seem to mostly stop after dark, at least, this time of year (last wk Sept) they do. For about the same price we could've rented a VRBO or something in a quieter area and cooked edible vegetarian food but lesson learned. read more

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Meh...it feels like a disjointed, tired "motel" Water in shower smells like sewage gases, A/C was barely working, ignored housekeeping request, continental breakast looked like it was from a gas station store and there is no concierge service. only front desk..... location was nice..that's the one pro. Once was enough at this place imo. read more