I visited Catalina Island with my mom, sister and two year old niece for a couple days during the week after Fourth of July. We stayed at the Hotel Metropole and were immediately surprised at the high hospitality and friendly accommodations that were offered to us. First, the woman at the front desk noticed we had a little girl with us and recommended we utilize one of their pack n' play cribs. Are you serious?? I have never been to a hotel that offers cribs before! On top of allowing my sister to rest easy knowing her daughter would have a comfortable night's sleep (and a quiet one), we also enjoyed a room with a perfect view overlooking the Metropole Marketplace courtyard. Amazing cleanliness and neighborly service during our stay makes for a definite return to this hotel. My entire family recommends, no doubt about it! read more

Everything about this hotel was first class! Bed was super comfortable and plush, room was quiet and beautifully furnished. The staff at the front desk suggested a wonderful, authentic Mexican restaurant for dinner and were very warm and professional as well. Location was also perfect as this hotel is on the "main drag" with the shops, restaurants, and walking distance to the beach. Couldn't have picked a better hotel! read more

this place is a perfect boutique hotel. dont let the old pictures fool you, it has rooms that are either updated or in the process of. staff was very helpful and friendly. we stayed in the mini suite which over looked the main street and harbor with views of the mountains and the casino. the room was clean and was done up nice. we wanted to take the room with us. the location is great, in the middle of everything. theres no way were going to stay anywhere else when we visit catalina again. read more

This place was AMAZING! My wife and I came here for our 1 year anniversary, and were surprised by a bottle of champagne in the room. That was definitely good from the start and from there, it just stayed steady. The staff was friendly wishing us congratulations, even the housekeeping department had smiles and stayed attentive. This place is definitely the gem in Catalina to stay at. read more

By far the worst place I ever stayed at ever! If I could, I'd give this place zero star! It was the boyfriend's birthday. I was super excited to book this room from all the good reviews I read. Trust me, when I say it took me three weeks to decide on which hotel to book. I wanted this to be a special birthday for him. So, we got there early to drop off our bags before check in. A girl in a hoodie comes out and I can tell she had no customer service. But I didn't really care. My boyfriend and I were super tired and a little sea sick from the boat ride. We just wanted to drop off our bags.. She told us our room was ready... Great! Super stoked! Got in and it was completely the opposite of what I imagined or even describe to from the person who booked my room. I asked for an ocean view and I got a street and some buildings. Usually, I'm not the person to complain about small things like that... but it was what I was told and I paid for it. I went back downstairs informed the same girl in the hoodie and this time, there was an older man with her. When I told her that I was promised an ocean view. She looked at me blankly and informed me it would be more than what I paid for... and that there's nothing they can do for me. She then muffled something to the older man and she said she found a room for me. The older man looked pissed and annoyed. He took me all the way back to a room that looks like it needed some cleaning. The room was smaller and it absolutely did not look like a room I would paid more for. Bottom line.... worst customer services. Rooms are not what it looks like. And on top of that... in the later evening my boyfriend and I were taking a nap and we hear a loud knock... we couldn't get to the door fast enough and we said to hold on. There were two ladies at the door asking us if we ordered towels, and with that they were trying to get in with the keys. How weird is that! Why would you need two people to bring towels??? A little shady! I recommend to stay else where. read more

This place was amazing!!! i went for new years eve with my girl and we had the best time! The room was big, clean and had a beautiful view of the ocean and casio! the food was amazing too! soo stoked to go back! oh and the owner of the hotel is nicest dude!!!! read more

beautiful hotel. the hotel is clean. the rooms are spacious. my bf and stayed in a mini suite for 3 days. we had excellent service. the views are amazing. the hotel is literally infront of the beach, so you can't lose with that. read more

Upon check in we went to our room, 408, right by the Jacuzzi area. The room was large with a fireplace and Jacuzzi tub as well. Patio had a decent view with a bit of privacy to boot. While the street below boasted sounds of golf carts whizzing by, we were able to enjoy an ocean breeze. For the price we paid for our Superior room, I have to admit I am used to a bit better service starting with the front desk, I believe the issue is customer service is not a high priority here. I came down a few times and had to speak first, tsk tsk. The ladies and gentlemen did not seem happy to be working. A few times they were in their "office area" and NO ONE was at the front desk. Another, disappointing part were no brochures in your room to greet you with all the wonderful things the hotel offered, things to do while here or even with channel selections for the TV, not even a Bible! We called for the cable selection schedule and were told to go to "channel 12" yes, that was a schedule and one that you may expect if you are staying at a motel, perhaps? Frustrating to say the least. Our first morning boasted a toilet overflowing, the maintenance man arrived and we were on our way out, left him to fix the toilet (water pressure was the problem). When we arrived back, yes the toilet was working properly but he left it filthy ....attention to detail was not his priority! That was disgusting to come back and find his hand prints on the toilet seat!! For ladies, there is NO makeup mirror and the mirror they have you have to lean over the sink to be able to see to put on your make up. Not good for ladies at all! Also, the amenities they do give you need to be checked when guests leave .....someone clearly rifled through the amenities boxes before us, yuk! Bath mat was moldy as well!, a spray of bleach does wonders. And the WiFi is a bit of a challenge as well. All in All, we will be returning to Catalina and staying at another location as there are plenty. I will be doing my due diligence a bit better, that is for sure! read more

Very nice hotel great customer service. Worth the money centrally located to everything.

We just got home from the hotel Metropole and had a really great trip. We rented their beach house. I would highly recommend it and it. The decore was beautiful. It was truly a home to the full extent. There is a master and another room with two full size beds and a hide away bed in the vanity of the master. The family room is really a nice size with a large couch and chaise lounge. The table is for six in the dining area. There was two large balconies with seating for six that faces the beach with lounge chairs and two bar tables on the front patio with two BBQ. Great views. There was a complete kitchen with all the cooking supplies you'll needed including a full size fride range and oven. The best part is Von's is literally next door. The beach house is located in the center of town and there is an arcade, laundry area gift shop and sandwich shop right outside your door. The only down side no elevator. They brought up all of our luggage but we had to keep carring the stroller and groceries up the stairs which was hard. At one point the stroller fell down them (baby was not inside) We wished my father in law could have experienced the space but he could not make it up the stairs. Thankfully there are table and chairs down stairs. (They are the sandwich shops but they close early.) Another down side was the shower door in the master did not close all the way. The worst and the reason I did not rate this five stars was the shops that are so great during the day are not monitored at night and are very noisy in the master. Hard to sleep and we have an infant. If they could fix the shower door, and police the shops after quiet time at least I would give it five stars!! I know the elevator may be a long shot;) read more

This is the nicest place I've stayed on the island, and loved it! Very clean, friendly staff, complimentary champagne every night. I couldn't get enough. read more

We had about 65 wedding guests (including ourselves) stay here last weekend and the staff was absolutely amazing! They were incredibly helpful throughout the entire process and were incredibly accommodating to all of our wedding guests throughout the entire weekend! And our VIP ocean view suite was RIDICULOUS!! Ask for VIP Suite 102 -- absolutely amazing. Highly recommended for events or just a romantic weekend getaway. read more

Worst hotel ever. NEVER STAY AT THIS HOTEL: bed and pillows so bad we couldn't sleep -- hard as a rock. a/c in window covered by heavy drapes to keep out the sun. drapes were cool. we were hot. bathroom fan like a jet engine. terrible TV. walls paper thin. smell from arcade below. if you like waking up to trash trucks and trash being dumped this is your hotel. front desk indifferent. claimed rooms remodeled. other guests said bed so soft felt like a water bed. pre paid months before our visit yet hotel charged $170 after we left. my bank said the hotel didn't release credit card hold. hotel claimed there was no such charge. read more

We spent our first Anniversary on Catalina Island and stayed at the Metropole. The room had a "partial ocean view" and was fantastic! Very clean, pretty wood floors, white duvet, fireplace and balcony overlooking live guitar music during the day, and a partial ocean view. We couldn't have loved it anymore. Hoping to make it an annual anniversary stay. I normally never write a review but felt like I areally should because after leaving the island, I got a call that I had left behind my earrings, emeralds that my husband gave me for Christmas, and they asked for my address to mail them to me. I got them in the mail already, just a few days later! Wow, so nice and they even covered the postage and hassle of mailing them to me. Really appreciate that!!!! Awesome customer service : ) read more

We stayed in room 216, I believe a mini suite, that had a full ocean view and we loved it. Dark hardwoord floors, large jacuzzi tub and glass shower with a cool sliding opaque window that opened up into the rest of the room. Awesome design. The bed and pillows were some of the most comfortable we have ever slept on. The balcony has an incredible view right on top of the main street. Yes, the gas golf carts that frequent the town are loud, but the double paned sliding door did a fantastic job blocking out the noise when shut. We were exhausted on the Friday night we were there and had no issues with noise despite going to bed very early. Gas fireplace was a nice additional touch as well. If we return, this is where we will stay. read more

Hotel Metropole does not honor what they advertise. ESMERELDA said she needed to speak to manager and would call me back and never did.

I have stayed in hotels all over the world. The suite at the Metropole is right up there with the best of them. I don't know what I liked more, the view, the balony, the bathroom, the service, the breakfast, the island. Everything was perfect. I have been to Catalina many times and always enjoy the relaxation the island offers. This was the BEST! read more

Stayed here a little bit ago for a weekend getaway -- definitely worth the boat trip. The hotel was impressive, staff friendly and the island a blast. read more

We stayed in room 320 which has a full ocean view....it was great! The continental breakfast was good and the location was great. The room price was a little high $599 per night...but worth it. The front desk staff was friendly, helpful and really nice. We will be returning. read more

Can't speak highly enough about my experience in this wonderful hotel. It's family owned and they make you feel like they are guest in their home. Highly highly recommended! read more

What really made this hotel so special was the amazing service I received. Whenever we needed anything, the front desk helped us out quickly and with a smile. Thank you read more

This hotel has the worst customer service of any of the other hotels in Catalina. I will never stay here again. I stayed here recently and had to pay double. I was charged a spa rate and then charged at the spa also. They refused to take it off even though I was charged double. Don't stay here!!! read more

My wife and I just stayed in room 403 - terrific views of the ocean and had a nice patio. Temper your expectations though folks - this is Catalina and I'm pretty certain there aren't any world class properties. That being said, we had done our homework and read a wide variety of Yelp reviews prior to booking at Hotel Metropole. The staff was very friendly to us and the rooms were as advertised and had modern/updated furniture. The bed was comfortable and the location was as good as it gets. We were able to check in when we arrived which was certainly a plus as the boat docked from Newport at 10:30 a.m. This was likely due to us coming in on a Thursday as well. My wife also scheduled us a couples massage in the downstairs Spa. A very small setting/facility but they actually make good use of the space. The massages were great and both ladies had good skills. Opportunities for improvement would be to have wine bottle openers and real (or at least plastic) wine glasses in the rooms. Good overall property and paying a little extra for the view was worth it for us. read more

no wi-fi it dosent worck at all and we ask in the front desk and thay jus say yeaa we having problems with internet and tha it the picture of our suit Was wrong not the same we pay more than 900 and they chrge before not the some day of chek in and the morning staff was rud they never say hi or good morning they act like they dont want to work and the worst thin was that we have to wait for the employee finish to. warm his beagel to eat our breakfast cooomee that stupid i pay 900 dolar and i have to wait for the employee finish his breakfast not like i dont want to share but the breakfast are for the costumer not for theyr employees never neeeeeeeever again come to this trash hotel now i know theres an other most beutiful hotel and chiper this was my honey moon but we pay alot of money for nothing the next time i stay in the pavilion look more better i feel so sad i feel like i waist all my money on nothin we are latin people and the staff look at us like what you doing here u have to be working like us !! yeahh i worck all year to have this days of my honey moon jus because am latina? soo sad read more

I really loved this place. My boyfriend and I stayed here during our romantic Catalina island Valentine's getaway and it couldn't have been more perfect for the occasion! The ambiance is charming and lends itself to romance with an in-room fireplace and gorgeous views. We purchased the travelzoo deal which included a bottle of champagne that was delivered in a bucket of ice within 10 minutes upon checking in. The room was clean and had a quaint feel to it. Granted, the bathroom fixtures were a little dated, but honestly, it did not take anything away from the overall experience. The continental breakfast was superb -- I was really impressed that everything served was organic, including the yogurts, milk, fruit, etc. We were also so happy that the hotel was able to store our bags upon checkout, as we had a whole day worth of activities planned and nowhere to leave our belongings. What a wonderful experience... I would absolutely recommend this place to my friends as a perfect romantic getaway spot. read more

The people at the Metropole Hotel were so wonderful that they really made my wedding day unforgettable. They were very professional, courteous, and attentive. When I asked for help cleaning up the floor of the suite where we had our ceremony, they sent a team of people up who scrubbed that room clean for us! They provided our chairs at zero cost. They were also wonderful to us when I got extremely ill and had to go to the local hospital. They allowed my entire party to camp out in the suite indefinitely while we dealt with my health scare, as it was the day we were all checking out. The rooms were beautiful, the VIP suite was incredible. Lovely details in the design choices from the recent renovations. It has a DVD player, two TV's, a jacuzzi tub, heated floors, and three balconies: two small and one very large all with ocean views. We really enjoyed our experience there and had a beautiful wedding weekend at the Metropole. read more

We stayed at this hotel in March 2015 for our 25 wedding anniversary. We picked this hotel because of their beautiful internet photos of the rooms. Unfortunately our room was NO where as nice as the photos showed. Comfortable bed but the room had a lot of wear & tear & the carpet was not in good shape. Also realized that the slider door outside of our Juliette balcony did not lock. This was a concern because we were on the ground floor & the room could easily be broken into. I mentioned this to the staff & was told that they would have it looked at but seemed unconcerned & never did send someone to check it out! If we had stayed longer I would have insisted they do something about it. Staff was not rude to us but not much above that. No customer service to speak of. Also the spa/deck is pretty outdated & had no way to turn on any jets just hot water? For the price this hotel looks nice from the outside & on the internet but not so much in person. read more

I recently stayed here for a family reunion and what a find this hotel was. Everyone in our party was happy with it. I'm sure you could find a cheaper hotel but you wouldn't get the quality the Hotel Metropole offers. Walking distance to just about everywhere. It looks like it was recently remodeled. My dad noticed the stucco was expertly done. We had a double queen room with balcony and gas fireplace. The beds were very comfy. Bare floors give the room a nice contemporary touch. I was pleasantly surprised to find the complimentary wifi actually worked in our room. Most hotels it only seems to work in the lobby. The outdoor spa was wonderful, hot and sparkling clean, with a nice view of Avalon Bay. Good assortment of breakfast items which is also complimentary. The staff is friendly and helpful, a big plus. No hotel shuttle from the ferry dock but it's an easy 10 minute walk. I plan to stay here again. read more