This is a great hotel if you are anywhere in the area. It is modern, redone, super clean and…read morecomfortable. The place is pretty. You can get a room with a balcony and the beds are super. The bathrooms are a nice size and well stocked. I love the TV because I love Spanish news. They take checks and dollars or pesos. Just make a reservation and put it on your card as it can get confusing. They have everything you want there, even a Starbucks as well as a nice eatery. The staff is just great. They will take good care of you and are happy you are there. There are nice places to walk nearby and there are great places to eat nearby as well. You will be very happy here. I know we were and we will be back. Have a great time. Enjoy.

This Hotel is great!!…read more We traveled from SAN FRANCISCO to Tijuana, we were recommended to stay here, the staff is fantastic, from the entrance to the end, very friendly and so helpful, a young man named Luis from the Starbucks coffee, were very happy to help us, even though we bothered him during his lunch break, he was still happy to take our order and took the time to prepare us a delicious coffee and hot chocolate mocha. Thank you so much LUIS, you are a shining young star very friendly and helpful I can't describe more than just say stars for this hotel all its staff thank you! thank you! México! see you soon again

By the name you would think this is a super fancy hotel. It is not. It is, however a great motel in…read morea safe and nice area. it is located in Zona Rio, a nice part of Tijuana, but you will need a car or a cab to get to the Downtown area most people want to go to. Make a reservation. They also tend to have rooms ready for check in without a reservation during the week days. The rooms are a great price, if you are on a budget, and they are clean--spotless, no, but they are just fine and you will be happy there. Their English is not great, but they are really nice and they will figure it out. The staff is just super nice and the area is gated with a guard. If you need anything for your room they will help you. I never checked to see if they have Wi Fi. If that is important to you make sure you call and ask. Have fun.

Great price for room on weekday Pretty clean and modern will def stay there when I goread more

I am rewriting this review from a 2023 visit…read more We had this trip planned for weeks to celebrate my man's birthday in June, so our expectations were high. We booked a hotel stay for two nights. I reserved one room directly through the Lucerna website and he booked two additional rooms through Expedia. Unfortunately, both bookings were charged a night's stay in advance, even though Expedia was not supposed to charge anything until check-in. At check-in, the staff at the front desk was very nice and accommodating. The bellman was especially kind and was going along with our jokes-- he was honestly the best part of our stay. From there, things quickly went downhill. Our key cards stopped working on several occasions, requiring multiple trips back down to the front desk to have them reactivated. The biggest issue was that the air conditioning did not work in any of the rooms. We called the front desk several times, but no one ever answered -- the phone just rang and rang. That night, we were forced to sleep with the balcony doors open, which resulted in mosquitoes and flies coming into the room. Because we couldn't reach anyone, we also weren't able to order room service. Again, the phone rang endlessly with no answer, so we ended up ordering Domino's from across the street. We spent time at the pool while the kids swam. The area itself was very nice and inviting, but the pool was dirty, with leaves and debris floating in the water. We asked a security guard if servers came out to the pool area. He initially said yes and went to call someone. After waiting about 15 minutes, we asked again and he then mentioned that pool service is only available during the summer -- something that would have been helpful to know upfront. We ended up going inside the bar to order drinks and carried them back out ourselves. About 30 minutes later, staff came out to clean up the pool That same day, we followed up again about the AC. The front desk told us maintenance had already taken care of it the day before, which was not true -- no one had come and the rooms were still hot and humid. Eventually, someone did come to check both rooms, but nothing was fixed. This is supposed to be a luxury hotel, yet the experience did not reflect that at all. It is extremely overpriced for the quality of service and the number of issues we encountered across all three rooms. We paid over $250 per night, stayed for two nights and booked three rooms, only to leave feeling extremely disappointed. Unfortunately, we will not be returning to this Lucerna location. I gave it 1 star only because we made the stay fun, despite all the flaws and disappointments. And the interaction with the bellman really made a difference.

When my husband and I are in Tijuana and we need a place to spend the night. We love staying at…read morethis hotel! The hotel is clean and tidy. I love the attention to details and the rooms are always comfortable. The front desk staff are very friendly and welcoming. Especially when you've had a long day and you just want to rest. On this day we didn't have a reservation but the staff member was able to help us get a room. We were so grateful. The room we got had a king size bed, balcony with a pool view. It was beautiful! A buffet breakfast was included. We had a delicious buffet breakfast. The waitstaff were very attentive and serviceable. They made me feel so special. Thank you Hotel Lucerna and staff for your kindness and amazing hospitality.

This hotel exceeded my expectations. Everything was very clean, with soft sheets, a cozy down…read morecomforter, and great pillows. You need your key card to access the elevator, which added an extra sense of security. The rooftop was amazing, offering beautiful views of the city. The food was fresh, and the staff were extremely welcoming--everyone spoke English as well. The K Tower has officially become our go-to place whenever we stay in Tijuana.

Great service, everyone is polite. They have a rooftop pool. A pool table in the lobby by the bar…read more The rooms are clean and have smart TVs.

Getting into Tijuana has become such a pain, if you are coming from San Diego, that we rarely go…read moreanymore. It used to be our weekend get away, but waiting 3 hours in line in a car just to get over the border to San Diego is just not worth it. This all happened after 9/11and nothing has been done to deal with this. It is sad. This hotel however is great. We love it, have stayed before and if we can get over the darn border we will go again. We miss it. The hotel is large, in a good area and the rooms are nice. They have great room service and we love their eatery. There are nice places to walk nearby or you can grab a cab. The staff is super nice and does speak English. Our room was ready on time and it was clean and comfortable. They have everything you need there and they are very nice.

Stay away Pass the hotel Do not go their I have never had such over priced food that was soo bad…read moreI've never had an enchilada this horrible chips came out cold and full of grease I also woke up with back pain so to extra extra hard bed I travel a lot and wow my hip hurts and they said nothing they could do I have a businessman and an ex-military guy who's been in a hard situations but this bed is the hardest thing I've seen in my life even with 100 pounds the bed did not flex Parking who ever heard of a hotel that you have to pay to enter and exit a parking lot while you're staying at the hotel $20 every time you leave the hotel and come back that's such a big scam If your staff ever looks as hotel fire that staff member On the website they say they're sorry for ruining someone's night bad beds bad food pay every time you leave and go come from the hotel they look at you when you can play like whatever when I get back the young lady who booked this room in my office it's going to be looking for a new job Yep seems to be honest hotel.com Expedia are those are lying about this hotel and a few other places so I think I'm going to stick with you they haven't seen to been to the managers of bad places

I love this hotel because is close by Airport and otay mesa garita , plus there is alot of business…read morearound restaurants shopping mall etc , This hotel has their own parking structure and also its always so clean they als offer free breakfast and they have exceptional service like no other

Good: *Customer Service: front desk, cleaning crew,…read morePatricio, & maintenance crew. * Free parking. * Clean room & clean bathroom. * Breakfast was OK. Bad: *The room was always cold both maintenance crew and front desk they tried to fix it, but it would not work. It was cold all night. *Even though there's free parking, there's no security to watch over your vehicle. Park at your own risk. * Very tiny bar. * 3 individual pieces of tissue paper left in the tissue box at the bathroom. They could have replaced the tissue box with the new one. *$5.00 for a tiny chocolate candy, no bueno. Final: I would definitely be returning to the Hilton Hampton. They need to work on the controlled air in the room and secured parking.

This is one of our favorite Hyatt's and we have been to so many. What I love about this hotel is…read morethat it has everything you need or want. Make a reservation or call them and book a room. Their prices are good and you won't feel ripped off. You will be happy. The rooms are a nice size and kept up. The maid service is great. The staff is super and can guide you if this is your first time to Tijuana. I love the place to eat here. It is just the best. They have traditional Mexican food which is outstanding and they also have great American food. We love their pancakes and eggs. Their tacos are great as is any fish dish. They have bottled water in the room, which is a must. Do not drink tap water anywhere in Tijuana. The location is great. It is within easy walking to many fun spots, including shopping. The rooms are super clean and although it can get loud outside, the inside is quiet and comfortable. It even smells great. You will love it. Have fun.

I've been coming here for many years. I'm a Hyatt member and rotate between paying and using my…read morepoints - mostly using my points and enjoying the occasional comped weekend getaway. Prices have doubled since coming here first. Points went from 5k to 8k- please don't up it any more :). Guest profile has changed and with it more English speaking staff. US workers in scrubs moonlighting on the weekend, patients over from US for medical procedures, catering to this new clientele has made this hotel busier and a little more pricey than before. I wonder how they will compete when the Westin opens right next door? Location is truly perfect, it's an easy drive from the U.S. made easier now with the hotel and gastronomy zone signs as you cross the San Ysidro border. The hotel offers covered, gated underground parking for your car. It feels secure and I've never had any issues or incidents (touch wood) ever. Breakfast is included with your stay and has improved over the years, not that it was ever bad, they just offer a much larger and quality selection than before and restock often, again being more busy I imagine helps with that. Staff are always great , very helpful, and bilingual. If the bar ever looks unattended it's because they often double at reception. Just look to the front desk for assistance. For a Hyatt place - it's one of the best - that's why we keep coming back, better than the San Diego counterparts. Adrian, at the breakfast station is our favorite staff member. He's always so helpful, attentive and he deserves a shout out. I would love if they made Pozole on Saturday mornings - but alas it's a Sunday morning treat. Having it on Saturday too would be the icing on the cake. Something to work on: I enjoy a late checkout and appreciate not being disturbed. Do not disturb sign on the door doesn't mean they won't knock, or try to come in. Housekeeping should observe this request, even if they are being nice and checking to see if you need more towels. If you like clean, they are obsessively clean - occasionally the chemicals bother me in the lobby but I appreciate their attention to cleanliness. Overall solid 4 star rating.

This is my second stay at the quartz in the last 4 months. The hotel is very well maintained. The…read morestaff are attentive and yes, speak english. The rooms are comfortable and clean. Now that the upscale food court located downstairs is open there are a lot of options for food right out of the hotel door. There is a grocery store across the street along with an ice cream shop and tortilla factory. Downstairs is a money exchange, pharmacy and 7-11. The complimentary breakfast isn't some gross cereal bar but a sit down proper meal so give yourself time. You are served warm lemon juice and then have a choice of a beet bases, green based or OJ juice along with your coffee, tea and breakfast choice. The pool bar is wonderful and other than the flights going overhead fairly regularly it is a nice spot to relax. The zen garden is beautiful as well. If you are a light sleeper I encourage you to ask for the garden side of the building. I also LOVE that a window opens and you can get fresh air! I have a feeling I will be here often with work and look forward to coming back.

I stayed at this hotel for the first time. Here's my honest opinion…read more Pros: Staff speak English and are very professional and extremely nice and helpful. The location feels safe with a security in the front. There are many restaurants around and child friendly. The medical hospital is right next door. Its proximity to the downtown area makes it desirable. 24/7 room services if needed. Water pressure was amazing and the water turns hot very fast. Very large pool on the 4th floor opens at 10:00AM. Complimentary delicious breakfast with multiple options to pick from. Spa services are amazing and totally worth the price. Several stores nearby. Cons: The room wasn't as tidy, i found trash on the side of the table left by the previous guests. Overall 5 stars for safety, professionalism, modern rooms. I don't like to complain so I cleaned the room myself. I understand the cleaning crew may not be able to clean every room spotless. These employees work really hard. I would for sure stay there again.

Had a great 3-night stay at Hotel Caesar's. The staff were super friendly and helpful, the room was…read moreclean and comfortable, and the location is perfect....right on the strip and close to restaurants, nightlife, and local attractions. The hotel has a cool, historic boutique vibe. No language barrier, good price, and an ideal spot for exploring Tijuana. I'd definitely stay here again!

This place has ALWAYS been great.... Except for this time. We ordered a revered plate they used to…read morehave years ago and that they have placed in the menu again- Duck a l'orange.!!!! This time it was the toughest overcooked piece of duck in a turkey brown gravy sauce with a bit of orange fkavor- Yes - that bad and the worst part is that the Captain Carlos Ortiz - did not made us good, after ALL of us complained. If Mr Placencia ate it he would fire all the cooks!!! I took friends of mine to proudly show them this plate and it was embarrasing! Carlos Ortiz - you just lost a customer of 30 years!!!! If I still show up is only to try Julios best Martinis.

Las Gaviotas, located 42 kilometers south of the San Ysidro border crossing is one of the premier…read morecommunities in northern Baja. The entire perimeter is fenced in with a security guard at the entrance who keeps tabs on everyone in the complex. A 2 bedroom home can accommodate 4 guests, and they are strict about this. You will not be allowed to have additional guests even for a few hours, therefore it is very safe and private. I love the architecture which ranges from Mexican Baroque to traditional Spanish Colonial and the entire compound has cobblestone streets and cement walking paths. There are several little gardens of roses and other lovely flowers making this a great place to take walks and enjoy the scenery. The large pool/jacuzzi area has plenty of lounge chairs and shaded seating, a shuffleboard court, a gym, and a banquet room. There is also a large surfing beach with several sturdy palapas for all guests and owners to use. A visit to Las Gaviotas is certainly a treat. I love to relax, enjoy a good book followed by a leisurely walk, then swimming and a relaxing dinner when I visit.

Such a beautiful location and beautiful homes. Staff and security are very friendly. We rented a…read morefull week; for adults it's a relaxation paradise! If you have teenagers there's not too much to do for longer than 3 days. About 3 miles down you can rent atvs which we're a blast!!! We stayed in house 137- the only issues we had was a broken umbrella which wasn't a huge deal at all especially since it was pretty chilly during our stay and the showers are not ADA. I had to get into the shower and help my mom in as it's a tub with no way in except about 2 feet high and no rails to hold on to. We will definitely be back!!