I love this hotel because is close by Airport and otay mesa garita , plus there is alot of business…read morearound restaurants shopping mall etc , This hotel has their own parking structure and also its always so clean they als offer free breakfast and they have exceptional service like no other

Good: *Customer Service: front desk, cleaning crew,…read morePatricio, & maintenance crew. * Free parking. * Clean room & clean bathroom. * Breakfast was OK. Bad: *The room was always cold both maintenance crew and front desk they tried to fix it, but it would not work. It was cold all night. *Even though there's free parking, there's no security to watch over your vehicle. Park at your own risk. * Very tiny bar. * 3 individual pieces of tissue paper left in the tissue box at the bathroom. They could have replaced the tissue box with the new one. *$5.00 for a tiny chocolate candy, no bueno. Final: I would definitely be returning to the Hilton Hampton. They need to work on the controlled air in the room and secured parking.

This is a great hotel if you are anywhere in the area. It is modern, redone, super clean and…read morecomfortable. The place is pretty. You can get a room with a balcony and the beds are super. The bathrooms are a nice size and well stocked. I love the TV because I love Spanish news. They take checks and dollars or pesos. Just make a reservation and put it on your card as it can get confusing. They have everything you want there, even a Starbucks as well as a nice eatery. The staff is just great. They will take good care of you and are happy you are there. There are nice places to walk nearby and there are great places to eat nearby as well. You will be very happy here. I know we were and we will be back. Have a great time. Enjoy.

This Hotel is great!!…read more We traveled from SAN FRANCISCO to Tijuana, we were recommended to stay here, the staff is fantastic, from the entrance to the end, very friendly and so helpful, a young man named Luis from the Starbucks coffee, were very happy to help us, even though we bothered him during his lunch break, he was still happy to take our order and took the time to prepare us a delicious coffee and hot chocolate mocha. Thank you so much LUIS, you are a shining young star very friendly and helpful I can't describe more than just say stars for this hotel all its staff thank you! thank you! México! see you soon again

I finally got my notification that I could schedule an in person appointment for my Sentri…read moreapplication. I wanted somewhere close by and to avoid the Monday morning commute in SD. Normally I stay at Best Western and decided to book this one since its a 3 min drive. Yesterday mid day I received a call from Ulises who was pleasant and wanted to confirm my reservation. I was shocked and thanked him. After sightseeing we pulled in at 3:08PM in which I was greeted by Eddie who thanked me for being a loyal member, asked me how my day was going, throughly explained the hotel amenities. He is truly an asset and should be the poster child for Holiday Inn. There were no towels in the pool area and gladly provided and apologized for not having any. We normally like to stay on the 1st floor to avoid the hassle of 1 elevator and walking a football field length to get to your room while lugging your stuff. Eddie was able to accomdate us in a lower level room. The room is nice and quiet. Next morning, I needed change for the dryer and Edgar Loza greeted me and also was very attentive and engaging with me. I am a morning and people person so this speaks volume but can see those who are not could be bothered by it. Overall the place is nice and has everything that we are seeking.

Starting from reserving online, I would find a room using the actual website, it was more expensive…read moreusing a second party site. For 1 night over the weekend with tax it was about $200. This was a room for 4 people as it had 2 queen beds. I received a phone call at 1:45pm letting us know our room was ready which was a surprise as the website states check in is at 3 pm (no complaints there). We arrived as soon as we could and were greeted when entering. I let them know who I was and they charge the card for the room plus they do need you to pay in the hotel a $100 deposit which according to the man who checked me in , I get back. I'm still waiting for the deposit but I want to assume it takes 3-5 business days. After the deposit we received our two cards for the room. The rooms were an ok size , equipped with dove supplies like hand soap, body lotion, body wash, shampoo, and conditioner. In the bathroom there was 2 towels, a rug , 1 hand towel, and a blow dryer. Next to the bathroom they do provide you with a coffee Keurig , 3 coffee pods, English tea bags, sugar and cups. On the same counter there are a few clear cups and your ice tub . Above those items they do have a microwave for those who want to warm up food. Now the beds were really comfy including the pillows and sheets, my kids claim it was the best sleep they've had in a while! It was also nice to have a tv that can turn to the side, a desk, cabinet and drawers. Bonus is the room also came with a chair in the corner and a little table for meals. Room was very clean , including the counter tops! During the night we went in the pool located in the back corner away from the hotel, it was small only reaching to 5 ft and no jacuzzi. During this time it also seems that this is the rush hour as there was no one in the front and 2 people were waiting in the line to get checked in . It took a while to get towels and they don't answer the room phone for service so there's that as a negative. Now I think the best part was the free breakfast that had a lot to offer. They had the following available for drinks: coffee, tea, orange juice, cranberry juice, apple juice , and milk. For food: cinnamon bun, bread, bagels, muffins, pancake machine, Greek yogurt , scrambled eggs, sausage patties and links, white egg cheese omelette that has onion and bell peppers, cereal and oatmeal . This was probably the best all you can eat breakfast I've had, the eggs had some water in them but I think it's because they're steamed with water so it gets absorbed . Located on the bottom floor is the ice machine and on the second floor next to the elevators there is a laundry room charging $1.50 to wash and $1.50 to dry, there is no soap machine so it be best to buy some of you are planning to use. The location it self is really close to CBX and Tijuana , it was also nice that this location is not on a Main Street but hidden in the middle of a lot of business/ warehouses. So that means you don't really have to worry about strange people attempting to take your car as it's far away from people who aren't staying in the hotel. Under the counter is a small fridge that was working great! I would definitely be coming back here if I need somewhere to stay when I'm down in San Diego!

I am rewriting this review from a 2023 visit…read more We had this trip planned for weeks to celebrate my man's birthday in June, so our expectations were high. We booked a hotel stay for two nights. I reserved one room directly through the Lucerna website and he booked two additional rooms through Expedia. Unfortunately, both bookings were charged a night's stay in advance, even though Expedia was not supposed to charge anything until check-in. At check-in, the staff at the front desk was very nice and accommodating. The bellman was especially kind and was going along with our jokes-- he was honestly the best part of our stay. From there, things quickly went downhill. Our key cards stopped working on several occasions, requiring multiple trips back down to the front desk to have them reactivated. The biggest issue was that the air conditioning did not work in any of the rooms. We called the front desk several times, but no one ever answered -- the phone just rang and rang. That night, we were forced to sleep with the balcony doors open, which resulted in mosquitoes and flies coming into the room. Because we couldn't reach anyone, we also weren't able to order room service. Again, the phone rang endlessly with no answer, so we ended up ordering Domino's from across the street. We spent time at the pool while the kids swam. The area itself was very nice and inviting, but the pool was dirty, with leaves and debris floating in the water. We asked a security guard if servers came out to the pool area. He initially said yes and went to call someone. After waiting about 15 minutes, we asked again and he then mentioned that pool service is only available during the summer -- something that would have been helpful to know upfront. We ended up going inside the bar to order drinks and carried them back out ourselves. About 30 minutes later, staff came out to clean up the pool That same day, we followed up again about the AC. The front desk told us maintenance had already taken care of it the day before, which was not true -- no one had come and the rooms were still hot and humid. Eventually, someone did come to check both rooms, but nothing was fixed. This is supposed to be a luxury hotel, yet the experience did not reflect that at all. It is extremely overpriced for the quality of service and the number of issues we encountered across all three rooms. We paid over $250 per night, stayed for two nights and booked three rooms, only to leave feeling extremely disappointed. Unfortunately, we will not be returning to this Lucerna location. I gave it 1 star only because we made the stay fun, despite all the flaws and disappointments. And the interaction with the bellman really made a difference.

Loved it!! Just celebrated my bday everything delicious, beautiful decoration and ambiance, had the…read morebreakfast buffet it was Awesome! Women pay 340 pesos M-F! Amazing!! They also have 2 more restaurants beautiful specially the one on the roof sushi at 1 and the bar opening at 5!

This is one of our favorite Hyatt's and we have been to so many. What I love about this hotel is…read morethat it has everything you need or want. Make a reservation or call them and book a room. Their prices are good and you won't feel ripped off. You will be happy. The rooms are a nice size and kept up. The maid service is great. The staff is super and can guide you if this is your first time to Tijuana. I love the place to eat here. It is just the best. They have traditional Mexican food which is outstanding and they also have great American food. We love their pancakes and eggs. Their tacos are great as is any fish dish. They have bottled water in the room, which is a must. Do not drink tap water anywhere in Tijuana. The location is great. It is within easy walking to many fun spots, including shopping. The rooms are super clean and although it can get loud outside, the inside is quiet and comfortable. It even smells great. You will love it. Have fun.

I've been coming here for many years. I'm a Hyatt member and rotate between paying and using my…read morepoints - mostly using my points and enjoying the occasional comped weekend getaway. Prices have doubled since coming here first. Points went from 5k to 8k- please don't up it any more :). Guest profile has changed and with it more English speaking staff. US workers in scrubs moonlighting on the weekend, patients over from US for medical procedures, catering to this new clientele has made this hotel busier and a little more pricey than before. I wonder how they will compete when the Westin opens right next door? Location is truly perfect, it's an easy drive from the U.S. made easier now with the hotel and gastronomy zone signs as you cross the San Ysidro border. The hotel offers covered, gated underground parking for your car. It feels secure and I've never had any issues or incidents (touch wood) ever. Breakfast is included with your stay and has improved over the years, not that it was ever bad, they just offer a much larger and quality selection than before and restock often, again being more busy I imagine helps with that. Staff are always great , very helpful, and bilingual. If the bar ever looks unattended it's because they often double at reception. Just look to the front desk for assistance. For a Hyatt place - it's one of the best - that's why we keep coming back, better than the San Diego counterparts. Adrian, at the breakfast station is our favorite staff member. He's always so helpful, attentive and he deserves a shout out. I would love if they made Pozole on Saturday mornings - but alas it's a Sunday morning treat. Having it on Saturday too would be the icing on the cake. Something to work on: I enjoy a late checkout and appreciate not being disturbed. Do not disturb sign on the door doesn't mean they won't knock, or try to come in. Housekeeping should observe this request, even if they are being nice and checking to see if you need more towels. If you like clean, they are obsessively clean - occasionally the chemicals bother me in the lobby but I appreciate their attention to cleanliness. Overall solid 4 star rating.

By the name you would think this is a super fancy hotel. It is not. It is, however a great motel in…read morea safe and nice area. it is located in Zona Rio, a nice part of Tijuana, but you will need a car or a cab to get to the Downtown area most people want to go to. Make a reservation. They also tend to have rooms ready for check in without a reservation during the week days. The rooms are a great price, if you are on a budget, and they are clean--spotless, no, but they are just fine and you will be happy there. Their English is not great, but they are really nice and they will figure it out. The staff is just super nice and the area is gated with a guard. If you need anything for your room they will help you. I never checked to see if they have Wi Fi. If that is important to you make sure you call and ask. Have fun.

Great price for room on weekday Pretty clean and modern will def stay there when I goread more

Good service, reasonable prices. Great if your staying for Quick airport trip. Front desk is…read morehelpful and a good taco place is walking distance "tacos el chino " they are slowly renovating so it's looking better than the reviews past.

If I can give this hotel a NEGATIVE 100, I would! My three girls and I stayed here because it was a…read morelong weekend and we were crazy enough to randomly come without a reserved hotel! Anyways we ended up here, it had only ONE review & it was a 5 star review, so we said "Eff it!" At soon as we got here, the place looked sketchy, but we had NO other option & by this time it was 3am already & we needed a bed asap! (we had looked and called everywhere by this point) as soon as we walked into the room, I noticed it had disgustingly stained carpet (which is a BIG NO for me)! The bathroom toilet & tub were gross as well! Stains everywhere!!!! As well as EVERY pillow case (we had two beds in the room & each bed had 3 pillows, therefore 6 pillows cases were stained! Overall it was disgusting!! NEVER EVER RECOMMENDING THIS PLACE! Lesson learned, have a BOOKED hotel & no more random trips on busy weekends!!!!

My last time it was a Lotta noise on all night and the air conditioner was not working good The air…read moreconditioner was not working good and it was a lot of noise and then on the night

This is the best motel in Tijuana BC. Its super nice, its super affordable, only $340 pesos or $23…read moredollars, and rooms are very clean, its just adorable. For anyone that wants to spend the night here and for a very good price and a very luxury place, Villa Dorada is the place for u to stay the night. Again, five stars for this place

This hotel exceeded my expectations. Everything was very clean, with soft sheets, a cozy down…read morecomforter, and great pillows. You need your key card to access the elevator, which added an extra sense of security. The rooftop was amazing, offering beautiful views of the city. The food was fresh, and the staff were extremely welcoming--everyone spoke English as well. The K Tower has officially become our go-to place whenever we stay in Tijuana.

Great service, everyone is polite. They have a rooftop pool. A pool table in the lobby by the bar…read more The rooms are clean and have smart TVs.