I shop online for Hot Topic only when I really need something that I can only buy from there. This Hot Topic and the store in White Marsh I've never had good experiences in recently. The manager of this store always seems to be on the computer and if you ask her a question you are directed to another employee, who normally has to come running from another part of the store. My last visit here, they have an whose name I made sure to get whose name is Jessica and has long dark hair and a nose piercing that really shocked my husband and I because she was in a circle with other customers (possible friends) talking about alcohol, weed and partying. I have always heard this place is actually family oriented but it obviously is not. Out of about 15 visits to this place, to be fair, I had one good experience once a long time ago, around saint patricks day there were two dark haired girls, I do not know their names except that they both started with an A and I am fairly sure were management and did their job correctly, other than this one time occurrence this store has been terrible, as has the white marsh location. read more