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    Hood Canal Communications

    3.1 (15 reviews)
    Open 8:00 am - 5:00 pm

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    Review Highlights - Hood Canal Communications

    My Dad wanted HBOmax on his smart TV and asked me if I could figure it out for him.

    Mentioned in 2 reviews

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    Coast Communications

    Coast Communications

    (32 reviews)

    Customer service has been good. Not great, just good. The internet however is horrible. They claim…read moreto cover Ocean shores but they constantly have outages and the connection constantly drops. I have bought several of their routers, had their techs come out to fix the internet. Nothing. No fixes have been found. Service is bad which isnt entirely their fault. But to be IN Ocean Shores and still fail to have decent internet is downright criminal. The only Connection thats any good is if your within a couple hundred yards of their facility or in a nearby building. Coast Communications. If you read this. I love this town. But I have purchased your most EXPENSIVE PACKAGE, Which is supposed to be 1gig speed. It barely get 1.5 to 5 mbs per second. Invest in bettering your infrastructure and ensure that your range is expanded so that people in ALL of Ocean Shores can enjoy this town without feeling like being cut off from the world. Additionally you need to stop selling personal data and information. (I am unaware if this action has stopped) but you should be making your money off of your Services ONLY. Not by data brokering out personal data and information. For the CUSTOMERS who read this very insightful review. Just get Century or Comcast, as of right now, Coast Communications is a mess who takes little pride in its ability to provide its community with good internet and cares little to expand or make its infrastructure better. Its really sad because by being on the coast, everyones options are limited and they know this so they do not care. Would give half a star if I could.

    Over 20 years,awesome people there for any reason,I love coast.fair price and there for you !!!!read more

    Spectrum

    Spectrum

    (36 reviews)

    What should have been a routine phone upgrade turned into a devastating experience due to poor…read moremanagement and complete lack of accountability. I came in on a Thursday to transfer data from my old phone to a new one. Diana, the employee who initially helped me, was kind and genuinely tried to assist. A coworker even called me later that evening with an update after Diana had left. At that point, I still felt hopeful. Everything fell apart when the situation was handed off to the store manager. When I returned the next morning, the manager had no idea who I was or what had been going on. Despite me calmly explaining the situation and how critical my data was, he was dismissive, condescending, and clearly uninterested in helping. I was told nothing could be done. Canceling the transaction would take hours and would cost me a $50 restocking fee. Pressed for time and needing to return to Lincoln City, I felt forced to proceed based on his assurance that once an update was initiated, everything from my old phone would appear on the new one. I explicitly begged him not to erase my old phone until I could confirm the transfer was complete. He told me that was "not possible." It turns out my cloud backup only went through 2020. I lost the last five years of my life: irreplaceable photos of friends and family members who have since passed, critical text messages for my vacation rental business, and important documents saved on my phone. All gone. This loss is permanent. It was completely avoidable. And it was made worse by a manager who showed zero empathy, professionalism, or care. I am sharing this so others understand the risk. If your data matters to you--especially photos and business information--do not assume it will be handled responsibly here. One careless decision can cost you years you can never get back.

    Worst company EVER. I just cancelled my service because they are the worst company EVER. And I am…read moregoing to just use streaming services moving forward. The employees were nice, but the company SUCKS. Good luck everyone.

    Wave Broadband - The cold, desolate night.

    Wave Broadband

    (681 reviews)

    On Nov 6, 2025, Astound's billing department advised me to purchase my own modem because their…read morerental equipment is ~8 years old and not compatible with modern Wi-Fi standards. Following Astound's own "Bring Your Own Modem" guidance, I purchased a Motorola MB8611. On Nov 19, 2025, I attempted to activate the MB8611. During calls at 8:47 AM and 9:48 AM, Astound's technicians failed to provision the modem. When I asked to revert to my rental modem, they initially failed to restore that as well. Although service eventually returned, it continued to drop intermittently for the next 24 hours (documented by a 7:45 PM call). On Nov 26, 2025, I purchased a second approved modem (Arris S34). During calls at 12:05 PM, 12:09 PM, and 12:21 PM, Astound again failed to activate it. Instead of addressing the outage, representatives insisted I first create a new online account and set security questions--even though I had no internet access at the time. After finally completing the account setup, I made additional calls at 1:10 PM and 1:18 PM, spending over two hours on the phone. I requested a technician for an immediate restoration of service with the rental modem. Astound accomplished neither. Representatives showed blatant lack technical knowledge (e.g., unfamiliar with basic networking terms like SNR or DHCP), making it impossible to perform proper diagnostics. When I asked to escalate to a supervisor, the request was refused. Astound scheduled the earliest technician visit for Dec 5--ten days later. I emphasized that I work from home and need stable connectivity, and I offered to pay extra for an earlier appointment. Astound refused. UPDATE: after writing complaints to FCC and BBB, I was contacted by a member of Astound "executive resolution team", who turned to be a capable technician. He told me that Astound tech support team made a typo while entering MAC address of my modem (5 times in a row?). Within 10 minutes my service was restored. Overall, it took only 2 weeks, about a dozen calls to Astound support, 2 official complaints, and a week without Internet service to do a basic equipment upgrade.

    GARBAGE SERVICE, USELESS SUPPORT, OVERPRICED RATES. I never thought I'd hate someone more than…read moreComcast. I pay for 50 Mbps upload and get barely 9 or 10, as well as constant latency, packetloss, and random outages (brand new modem + router on my end). Any kind of streaming or online gaming varies from "tolerable" to "impossible." I've attached an image of my speed test as proof that I am in fact experiencing up to a half-second of connection delay. Their support was INFURIATINGLY bad. They sent technicians twice, and one of the times they BROKE the neighborhoods connection before leaving, so it was out all day until I called again to tell them what happened. They said they'd send another and did not, and when I asked about that, they started asking me how to fix the problem (as if that's my job). They reset my modem without telling me, while I was using the internet to talk to their tech support, then when I lost connection and couldn't respond they closed the conversation and made me start over. They've scheduled an appointment and then simply not shown up, leaving me to contact them again and try to set up another (and they make me wait another week or more for the next appointment opening). They say they have no way of reviewing past tech support so I had to explain this problem more than a dozen times (and am STILL going through this issue, and having to re-explain the entire thing every single time). They have called me three times at 6 AM just to tell me that an appointment scheduled two weeks in the future was canceled, then to tell me it was back on. I try to be as polite as possible with others, but if I could swear in google reviews I would be doing so right now. I don't think I have ever had such disrespectfully bad service in my life. On top of all that, our price has slowly climbed to over 200% what it started at (it "was" $70 per month, now it's $150 for this absolutely trash tier service and support). God help you if you rely on this company for anything, they are a landfill of incompetence. Edit: After seeing my review they asked me to email them with more information, and after I did they promised to "Reach out as soon as possible." It's been 9 days and I have not heard from them, nor have I seen any improvement. Everything any Astound representative has ever told me, so far, has been a flat out falsehood. This company is AWFUL.

    Hood Canal Communications - televisionserviceproviders - Updated May 2026

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