Stacy & Joey got me into a new internet plan and i will save money. Nice thing is that it is same…read morerate forever. It is a better plan too. Thanks Joey & Stacey!

I am writing you for I was totally impressed by an ASTOUND co-worker, Joey Langer; his customer…read moreservice was EXEMPLAY. Here's why: I visited the Astound PO store two weeks ago and addressed my bill with a representative. We agreed upon a fair price point. Following, I received a bill statement from Astound highlighting an increase to $149.00 which was almost twice my previous bill and more than double the new price point agreed upon when I visited the Astound PO storefront. So ... I dropped in on SATURDAY, November 15 and met with Joey; he was working alone and there was a line literally out the door. He was gracious and timely with everyone one of us. This was impressive! When we spoke, he said he would get back to me on Monday for he needed to reun this by his supervisor or team. Today, MONDAY, the 17th, he called me with good news, the plan was reduced. And he demonstrated what he promised: 1. A call back 2. And follow through on the billing And I am happy to continue to be an Astound customer another year due to Joey's service.

I've lived all over the country and this is the best TV set-up service I've had…read more I recently moved into a new apartment building where the cable had been damaged during construction. This was totally out of DSI's control. Nonetheless, Jay Gordon, the owner, and his associate stopped by on a Saturday afternoon to personally diagnose the situation. When the problem was finally solved, Jay came back to set up my DIRECTV. DSI showed responsibility and attention to detail where my apartment simply did not. Their customer service is outstanding, and so is my DIRECTV! I highly recommend.

Uses phishing practices to try and gain business. Will masquerade to building management that this…read moreis being sought after by the HOA board (when it's not), attempting to get into a legal contract. Not a reputable business practice, especially when cold-selling inferior services. Do not engage-

We asked for Peter to come out to our home on harstine island to do a test for a satellite system…read morefor internet that has a $1000.00 surcharge, which we were willing to pay because it is such a source of stress for us. Well, he came up with an option without the surcharge. He just finished installing and did such a great job. He wired our tv directly (which I did not expect) installed equipment, and wow! I think he created a miracle that I never thought I would see here where there is no fiber optics! He not only did a great job of installing, but solved a problem that has plagued us for years. My wife can now work from here with no concern for being cut off...Peter has made our life...peaceful again! Thank you Peter!

*Highly* recommend Peter! I needed help installing a Starlink satellite dish, and not only did he…read moreinstall it with all the bells and whistles, Peter mounted it to a 100' tree where we're now getting super fast, reliable WI-FI. Peter scoped out our property to identify the best tree for mounting (we live in a forest), ran cables from the dish into the house with clean, strategically placed hardware, and was super meticulous about clean up. It's rare that I've encountered someone not only with such highly cultivated skill (electrical + tree), but also with such strong attention to detail, clear communication, and genuinely great personality. Peter ticks all these boxes. Thanks, Peter!! :)

I contacted TV Mounting Service to mount my TV above the fireplace and a display shelf on the wall…read more Orkhan showed up the next day and did a detailed and fast job on both. He was meticulous about placing the items at the right position. He also repeatedly asked me to check the positions to ensure I would be satisfied with the installs after the job is done. He did an excellent job and I feel truly happy with the results. Will use this service again.

TV Mounting Service (Orkhan) just finished mounting my 77 LG G4 OLED and definitely earned this…read morereview. He was friendly, careful, not rushed, and took the time to do the job right. This TV is over 80 pounds but very delicate (and expensive!) and he was methodical and careful from end to end. Thanks, Orkhan!

Service was fantastic. she was able to dump it down to where I would understand. She also made sure…read moreI got the best price for what I was looking for.

Great knowledgeable service from Bryan. Highly recommend…read more Presented many options and easy to understand

DYLLON IS AMAZING. Love that guy! Super fast, gives great recommendations and makes plan options…read morevery clear. Just a chill guy generally. Thank you Dyllon!!!

Verizon has us as customers for life…read more Not only are they very helpful when us old geezers (usually my husband) can't figure out something tech-related, but they are oh so reasonable. We were already happy with our cell service by Verizon. Then our television and internet services ended their contracts with each other, so we had to change our internet provider. The one we chose first was a huge, huge mistake. I won't say which one. This post isn't about that mockery of a service, it's about Verizon, and Verizon helped us a lot. It pleased us very much to find out that in addition to cell phones and service, Verizon also provides internet. We've had it some time now, without a hitch. Very few service outages, and when they do happen, they are resolved quickly. Not only is their service faster AND less expensive than the one we erroneously chose the first time, but they also helped us offset the cancellation fees we had to pay in order to get rid of the mistake. Thank you, Verizon, and I only wish you provided television service in our area too.

Customer service has been good. Not great, just good. The internet however is horrible. They claim…read moreto cover Ocean shores but they constantly have outages and the connection constantly drops. I have bought several of their routers, had their techs come out to fix the internet. Nothing. No fixes have been found. Service is bad which isnt entirely their fault. But to be IN Ocean Shores and still fail to have decent internet is downright criminal. The only Connection thats any good is if your within a couple hundred yards of their facility or in a nearby building. Coast Communications. If you read this. I love this town. But I have purchased your most EXPENSIVE PACKAGE, Which is supposed to be 1gig speed. It barely get 1.5 to 5 mbs per second. Invest in bettering your infrastructure and ensure that your range is expanded so that people in ALL of Ocean Shores can enjoy this town without feeling like being cut off from the world. Additionally you need to stop selling personal data and information. (I am unaware if this action has stopped) but you should be making your money off of your Services ONLY. Not by data brokering out personal data and information. For the CUSTOMERS who read this very insightful review. Just get Century or Comcast, as of right now, Coast Communications is a mess who takes little pride in its ability to provide its community with good internet and cares little to expand or make its infrastructure better. Its really sad because by being on the coast, everyones options are limited and they know this so they do not care. Would give half a star if I could.

Over 20 years,awesome people there for any reason,I love coast.fair price and there for you !!!!read more

Got my installation fee waived, friendly employees that care about you and will help you find the…read morebest deal, not necessarily the one that costs the most.

From the owner: Best Connect (formerly EL RAFA ) is a family owned business that has been serving the South Puget…read moreSound area for over 8 years, by bringing customers the best in TV and Internet services. Our customers are residential and commercial. We pride ourselves on outstanding customer service, we offer the very best in satellite TV packages with unbeatable value and local service. Call us today and we can set you up tomorrow (next day install is subject to availability). Ask for a Spanish assistant.

What should have been a routine phone upgrade turned into a devastating experience due to poor…read moremanagement and complete lack of accountability. I came in on a Thursday to transfer data from my old phone to a new one. Diana, the employee who initially helped me, was kind and genuinely tried to assist. A coworker even called me later that evening with an update after Diana had left. At that point, I still felt hopeful. Everything fell apart when the situation was handed off to the store manager. When I returned the next morning, the manager had no idea who I was or what had been going on. Despite me calmly explaining the situation and how critical my data was, he was dismissive, condescending, and clearly uninterested in helping. I was told nothing could be done. Canceling the transaction would take hours and would cost me a $50 restocking fee. Pressed for time and needing to return to Lincoln City, I felt forced to proceed based on his assurance that once an update was initiated, everything from my old phone would appear on the new one. I explicitly begged him not to erase my old phone until I could confirm the transfer was complete. He told me that was "not possible." It turns out my cloud backup only went through 2020. I lost the last five years of my life: irreplaceable photos of friends and family members who have since passed, critical text messages for my vacation rental business, and important documents saved on my phone. All gone. This loss is permanent. It was completely avoidable. And it was made worse by a manager who showed zero empathy, professionalism, or care. I am sharing this so others understand the risk. If your data matters to you--especially photos and business information--do not assume it will be handled responsibly here. One careless decision can cost you years you can never get back.

Worst company EVER. I just cancelled my service because they are the worst company EVER. And I am…read moregoing to just use streaming services moving forward. The employees were nice, but the company SUCKS. Good luck everyone.

On Nov 6, 2025, Astound's billing department advised me to purchase my own modem because their…read morerental equipment is ~8 years old and not compatible with modern Wi-Fi standards. Following Astound's own "Bring Your Own Modem" guidance, I purchased a Motorola MB8611. On Nov 19, 2025, I attempted to activate the MB8611. During calls at 8:47 AM and 9:48 AM, Astound's technicians failed to provision the modem. When I asked to revert to my rental modem, they initially failed to restore that as well. Although service eventually returned, it continued to drop intermittently for the next 24 hours (documented by a 7:45 PM call). On Nov 26, 2025, I purchased a second approved modem (Arris S34). During calls at 12:05 PM, 12:09 PM, and 12:21 PM, Astound again failed to activate it. Instead of addressing the outage, representatives insisted I first create a new online account and set security questions--even though I had no internet access at the time. After finally completing the account setup, I made additional calls at 1:10 PM and 1:18 PM, spending over two hours on the phone. I requested a technician for an immediate restoration of service with the rental modem. Astound accomplished neither. Representatives showed blatant lack technical knowledge (e.g., unfamiliar with basic networking terms like SNR or DHCP), making it impossible to perform proper diagnostics. When I asked to escalate to a supervisor, the request was refused. Astound scheduled the earliest technician visit for Dec 5--ten days later. I emphasized that I work from home and need stable connectivity, and I offered to pay extra for an earlier appointment. Astound refused. UPDATE: after writing complaints to FCC and BBB, I was contacted by a member of Astound "executive resolution team", who turned to be a capable technician. He told me that Astound tech support team made a typo while entering MAC address of my modem (5 times in a row?). Within 10 minutes my service was restored. Overall, it took only 2 weeks, about a dozen calls to Astound support, 2 official complaints, and a week without Internet service to do a basic equipment upgrade.

GARBAGE SERVICE, USELESS SUPPORT, OVERPRICED RATES. I never thought I'd hate someone more than…read moreComcast. I pay for 50 Mbps upload and get barely 9 or 10, as well as constant latency, packetloss, and random outages (brand new modem + router on my end). Any kind of streaming or online gaming varies from "tolerable" to "impossible." I've attached an image of my speed test as proof that I am in fact experiencing up to a half-second of connection delay. Their support was INFURIATINGLY bad. They sent technicians twice, and one of the times they BROKE the neighborhoods connection before leaving, so it was out all day until I called again to tell them what happened. They said they'd send another and did not, and when I asked about that, they started asking me how to fix the problem (as if that's my job). They reset my modem without telling me, while I was using the internet to talk to their tech support, then when I lost connection and couldn't respond they closed the conversation and made me start over. They've scheduled an appointment and then simply not shown up, leaving me to contact them again and try to set up another (and they make me wait another week or more for the next appointment opening). They say they have no way of reviewing past tech support so I had to explain this problem more than a dozen times (and am STILL going through this issue, and having to re-explain the entire thing every single time). They have called me three times at 6 AM just to tell me that an appointment scheduled two weeks in the future was canceled, then to tell me it was back on. I try to be as polite as possible with others, but if I could swear in google reviews I would be doing so right now. I don't think I have ever had such disrespectfully bad service in my life. On top of all that, our price has slowly climbed to over 200% what it started at (it "was" $70 per month, now it's $150 for this absolutely trash tier service and support). God help you if you rely on this company for anything, they are a landfill of incompetence. Edit: After seeing my review they asked me to email them with more information, and after I did they promised to "Reach out as soon as possible." It's been 9 days and I have not heard from them, nor have I seen any improvement. Everything any Astound representative has ever told me, so far, has been a flat out falsehood. This company is AWFUL.