Complaint registered today against Xfinity, owned by Comcast:…read moreDescription of complaint: Comcast/Xfinity billing is confusing to say the least. Current bill due as of 8/1/2024. They bill a month in advance. Yesterday, I cancelled that plan which should erase the $206 normal charges. I am making a payment of $93.37 tomorrow, which I am not challenging. There may be a residual balance of under $25, but they are telling me that I will owe $152 and change after tommorow's payment, and this is part of the amount I am challenging. I have paid $250 on 7/4/2024 and with tomorrow's payment, that is $343 in one month!!!! On my last complaint to the BBB, they also told me they would credit the $100 tech visit on 3/24/2024 which I was told several times by the tech that actually came to my house that I WOULD NOT BE CHARGED, so this $100 credit did not drop off. I was also told twice by two different chat discussions subsequent to that date. So the total amount that I should be credited would be $252 and change. The only reason for two stars is because of the hours I have had to spend challenging their puzzling billing "rules," in which, after I cancelled all TV expenses, the gave me bare internet FREE for one year. I am finally switching to a digital antenna, and getting a smart TV. To their credit, Xfinity's internet is EXCELLENT in quality and speed, even at 50Mbps. Quite simply, $230 a month for TV and internet is TOO MUCH, even if you are fairly well off. Since 2006, I have paid Comcast some $40,000 in services, taxes, fees and miscellaneous "other" charges. Not any more.

find another wifi provider if can you bill creeps up with…read morereason they do not want explain or deal with you too big of a company to care and $$$$$ i am with tmoble wifi and its great $35

Got fed-up with Wave G's surprise charges every month and switched to Google Webpass. Transition…read morewas seamless and VERY nice. So happy I made the switch and speed test showed much faster Mbps download/upload speeds than what I had with Wave G's 1gb service. If your building offers WebPass: I'd recommend it over Wave G and any other service. It nets out to $46 a month if you pay upfront for 1 year ($550 annually), no surprise fees, and it's REALLY fast. Customer Service: Very available and helpful. Technician (Jorge) came exactly at 9am, set-up for 5 minutes, and I was up and running. I scheduled ~2 weeks in advance to wait for the end of my billing cycle with Wave G to transition to Webpass. Seamless process. Internet: SUPER fast. I'm connected wirelessly and my speed tests showed me at 490 Mbps download. Wave G was at 125 Mbps for me. Price: Cheapest option out there if you take the $550 annual payment for 1 year. It's the best. Otherwise it's $60/month but you won't get surprise fees like you do w/Wave. Feel free to reach out if you have questions - esp. if you're moving to Seattle. Happy to provide my honest feedback. TIPS I found online that I think may help. I'm no tech guy but I read this is important. Router - you need one compatible w/high speeds. Dual band AC wireless router w/gigabit Ethernet ports. That will help w/speeds. Modem - You do not need since you connect to the internet directly into the wall. Ethernet Cable - get a Cat6 cable if you're wired up. It'll help w/speeds.

AVOID. Constant, inexplicable outages. sometimes service is gone for more than a day. Attractive…read moreprice and fast when it works.

Great price and service! Picked up the 30 mbps service and…read moreit's been relatively flawless (compared to Comcast). There's been a few disconnects (lasting 10-20 minutes), but it wasn't really a problem. Overall, I would definitely recommend their service. Pros: - Fast and reliable internet connection (even at 30 mbps) - Customer service is awesome and actually calls you back - Inexpensive - Quick and easy setup. Very little hassle at all. Cons: - Servicing location is limited. Wish they served in more buildings on the East Side.

Cascade was bought out over a year ago by Wave. Since then I've had a few outages at night…read more Unfortunately, support is onoy open during daytimes house with what they call "on call service after hours." I don't know what that means, but no one responds after 5pm on some days. If you leave a message after hours they don't return the call. I called the other evening and the line was forward to a number in area code 610 that would not take messages. We were told how great it would nbe to be sold to WAVE because of their greater resources. One would think that after a year they would at least have Wave respond to support. Another interesting thing. We had to enter all our account information from Cascade Link's invoices into the new system. Why do I need to transfer my account? Service is generally good, but if there is a problem, there is no one to respond outside of business hours. That is just not acceptable for an internet business!

After a stunning 52 minutes on the phone to set up my account, a week later after paying, I was…read morescheduled for installation when I received an email and a text telling me it would be rescheduled. The link in the email led to an FAQ, a screenshot of which is attached to this review. I made three attempts to call for more information. The first two never reached a human representative, despite my repeatedly asking for one. All told, the three calls I made today totalled forty minutes. I eventually cancelled my order. It'll take two or three days to get my money refunded. I'll keep checking my account to make sure they don't keep trying to autopay themselves. Never again.

After 25 years, I gave Century link another chance to do the right thing, but they just couldn't…read morehelp themselves from being rude, ignorant and unprofessional. again. This has happened so frequently, I can't help but believe this is the way the Customer Service Representatives are actually being trained. I have been a training and development manager for a large corporation for over 40 years and this company definitely has a leadership problem. If they have a leadership problem, they have a management problem if they have a management problem, subordinates are not capable of providing service - does our left on their own to be rude, abusive, or whatever else they might choose. Century link had a monopoly for many years in areas where there were no other options such as my geographical location. However, with the advent of such companies such as Starlink, they will either have to change their ways or start planning for bankruptcy. Customers no longer HAVE to use Century link. I am now a happy Starlink Customer, paying the same price as Century link, getting six times the speed, better latency, & uninterrupted service, with friendly supportive CSR's who don't speak to me rudely, or otherwise abuse me as a customer.

I'd recommend Shawn to anyone: his knowledge, efficiency, customer engagement, and outcomes…read moredelivered are outstanding. He's a networking and IT superstar. Costs: If you are upgrading your home network or other capability, and need to buy new/more gear, Shawn doesn't charge a markup on the equipment. In fact, once he's designed your solution he will provide you with links to the exact products required and let you buy them directly from the vendors if desired. Or he'll buy them himself and present you with the receipts. Hourly rate: With the skills Shawn possesses, his hourly rate is substantial. And it should be. However, you can still bring your project in at a very reasonable cost PROVIDED you can be a smart customer. By this I mean you must be clear on the capabilities you want to achieve--or at least be able to listen to Shawn describe what's possible and then make rapid decisions. If instead you want a lot of customer education, Shawn can do that too because he knows an immense amount about IT and can communicate effectively. However, it's a bit like paying for a neurosurgeon to teach you about the types of aspirin available to treat a headache. That doesn't make sense; get a nurse instead! In my case, my wife and I work from the house. My goals were to increase the reliability of our home network. We wanted better maintainability (so when the internet goes down I can rapidly identify the problem and fix it). We wanted better network security. I wanted to add a home security camera because of problems with car prowls, etc. And finally, I wanted to move our networking gear out of our super-hot furnace room to a cooler and cleaner location. This was a lot. Other vendors had previously failed to come up with an affordable solution--or any solution at all. Shawn showed us how to do it for a very reasonable sum. Once we had a plan, I was able to control costs by getting a carpenter friend to open up the wall and pull wires through to the new location for the gear. Shawn also kept costs down by allowing me to provide extra hands as he mounted gear on the wall, connected all of our wireless access points to the new console, etc. These steps all require two people. Shawn was willing to let me help and he even maintained a high level of wit and good-natured ribbing throoughout the long day of work. In sum: great outcome, great satisfaction, great price. Photo: New network system including: cable modem; device handling routing, security, network management, and recording of camera images; 24-port switch; and backup power supply.

Shawn has today achieved what 6-7 previous IT technicians couldn't figure out with our home wifi. !…read moreHe arrived early and I felt immediately at ease ( I was home alone at the time). He has a wide range of skills - fixed everything from TVs , printer , network issues, my email server, Alexa, and even my car's phone connection ! After he explained the problem (old house with several floors and walls ) we now understand the issues and how to solve them in the future. He is very efficient and worth every penny of his 2 hour visit. Will definitely call him when we decide to update our system Kate WB

Alee is professional, punctual, quick to respond and overall does excellent work. He installed a…read moremulti camera ethernet powered unifi camera security system at my home and the quality of work was great. We ran into a hardware issue 2 years later and he was quick to fix everything up like brand new.

TLDR; you get what you pay for. If you have demanding network needs and want a well engineered…read moresystem with service to match, I can't recommend Alee and HiTek Telecom enough. I contacted Alee with HiTek Telecom to get a quote on a complete network job for my home. Not only do my spouse that I work from home, but I also do a lot of photography and video that I transfer back-and-forth on my network and into the cloud. I was tired of poor and drop connections with my consumer level Wi-Fi system. In addition, I wanted a local security camera system that I can control without relying on a cloud service. After receiving a quote and agreeing on the scope of work, I scheduled the installation. Alee came out on time on the date scheduled and we walked through the plan of installation and confirmed what all my needs were. Alee and his team worked through the day and completed the install job in an incredibly professional manner. The installation and the cable runs, and all of the final product was exactly as described. After the install, Alee walked me through downloading all of the software that I needed, how to access and navigate the system, how to navigate and operate the security cameras, and ensure that everything was working properly. To be sure, this was a relatively large install for a residential application. I wanted ethernet drops in every room of my house, a new professional grade network cabinet, in-ceiling WIFi network, and a new suite of security cameras. I couldn't have asked for a better end product. I am quite pleased with the attention to detail of the install and making sure everything was perfect, workmanlike, and care was taken in my home. Alee came back out to adjust a couple of things for me after the fact and install an additional camera. Again, he was on time on the scheduled day. The workmanship was just as good and the communication has been stellar throughout. I truly can't recommend HiTek and Alee enough. Top-notch product and top-notch service.

Dimitri was knowledgeable, friendly, fast and reasonably priced. He offered some ideas for our…read morestarlink cable install and did a superb job getting us set up!

Dmyitri did a great job installing our Starlink. Nice clean installation inside and out. We would…read morerecommend his services.

I'm in Port Orchard WA and my system went down. I was able to be squeezed in early the next day and…read moretheir tech Jeff saved the day. He was professional and quick, explaining the details of what he needed to do to fix the problem. Thanks Jeff for the great job! I hope you get a raise! -Jun

Switching to Astound was a huge mistake…read more The first installation technician didn't set up the service correctly, which left me without internet. I had to wait another week for a second technician to come out. Unfortunately, they also failed to complete the installation properly, and I was left without internet again. The next day, I called customer service and was assured that someone would come out that same day to fix the issue. I waited at home all day, but no one ever called or showed up. For the few short hours that the internet worked, speeds weren't even close to what was advertised. Overall, really bad experience and I'd advise against signing up.