I hired Rainier Heating & Cooling for regular maintenance of a mini-split system (4 interior and 1…read moreexterior units). I compared several vendors, and Rainier was the one that provided the most clear and competitive pricing. Alex arrived at the agreed upon time (we had an arrival window of 8-11am) and proceeded to perform the job quickly and efficiently. He washed the filters outside to minimize the dust inside the house. Since the maintenance, the A/C feels a lot more potent, which is great with the high temperatures we are currently experiencing. I would gladly recommend Rainier Heating & Cooling.

Excellent service from start to finish. Steve was great throughout--answered all my questions and…read moregot me exactly what I needed at a fair price. The installation team was on time, professional, and their high-quality workmanship really shows. About a month after the install, the thermostat turned out to be faulty. Their post-sales support was just as good as the initial install. They had Austin out the very next day to replace it. He was professional, efficient, and had everything back up and running quickly. They delivered the kind of follow-up service you hope for but rarely get. Highly satisfied.

Excellent team- we bought a new heat pump system and they were timely, very competitive pricing,…read moreexcellent staff. So pleased with our whole experience with Randy's Heating.

I know I've already written a review for Randy's Heating in Bremerton, but the quality and…read moreprofessionalism of their service and maintenance is also OUTSTANDING. After switching to Randy's back in 2024, I elected to invest in a service and maintenance contract with Randy's Heating (and Air Conditioning). John is my service guy. He arrives exactly when scheduled and does a thorough maintenance service on all the equipment. He's been in the business for over 40 years and his experience shows. Needless to say, I'll continue to contract with Randy's for service and maintenance. ...it's all about trust, skill, and reliability.

After using Gig Harbor for many years, I called them back to give me an estimate in the middle of…read morelast summers heat. The time until someone could come out was ridiculous. If they are going to promote SERVICE then they need to employee more qualified techs especially during the summer months do they can provide the only thing they have to SELL. If they do not think that we the paying customers can get someone else to sell you another AC/ Heating, probably as good if not A better BRAND, then what closes the buying decision SERVICE REPUTATION AFTER THE SALE. Having been convinced into replacing both my AC UNITS at over 30k and taking forever to complete, in was installed leaving the old unit in the attic. This summer ( 2-3 weeks ago) I called them to come out as the upstairs unit thermostat was malfunctioning Something to do with condensation and being freezing cold in the house. Tech came out a few days later supposedly fixed the problem. Now last week same thing is occurring again and trying to get an appointment that's convenient to them is impossible. THEN UPON receiving a scheduled appointment for Today July 7th, Susie calls and says they have to reschedule that the tech that was scheduled for my home doesn't have the "RIGHT LADDER" On his truck and we need to reschedule. That's now 4 days sleeping in a warm bedroom When calling Susie back she presented the Lame excuse about the TECH NOT HAVING THE RIGHT LADDER. DO YOU THINK THAT THEY MIGHT PLAN AHEAD the night before for the correct tools to do a job. So now the appointment to fix the same problem as a few weeks ago is schedule between 8:30 and 10:00 after being told that we have to leave for the airport at 9:30 so if they are not here or are here early and do not finish By 9:30 he will have to leave and come back. Asked Susie why they could not schedule for a 11:00 AM time or later, the reply was they do not want to be in the attics when it's Hot. I do not where she is from but this time of year is not that HOT. So they only schedule 1 or 2 jobs a day but have tech's out selling job's the rest of the time? Maybe they give the right LADDERS to the estimators or maybe they have to share. WILL WAIT TO SEE what comes out of this and discuss compensation for the HOTEL ROOM for 4 nights as it's been So HOT UPSTAIRS. HIGHLY RECOMMEND you think twice about this company or if nothing else, insure you get 2 other qualified bids and check there service ratings. Apparently GIG HARBOR DOES NOT KNOW THE MEANING OF THE ACRONYM T I P S TO INSURE PROMPT/ PROPER SERVICE. ITS THE ONLY THING THRY HAVE TO SELL. So now schedule

We really appreciate this company. We had a leak in our AC system, near the coil, which at first…read moreseamed like we would need to replace the coil, well over $1000. However, the technician put a sealant in to the system which worked and prevented us from having to replace the coil. Great to see a company like this, putting customers first, versus putting its own financial benefit first.

This is not my first rodeo with PHC. We have had a membership for years and the value is unmatched…read more I actually had a technician (Justin) come out to quote me for a new AC unit. But the discounts to do the furnace and AC was so incredibly good I did both at the same time. He came out for measurements and offered another discount to do the install the next day! Then Brent and his team came right out the next day. What I like the most is the promptness! When they tell you a time the technicians show up at that time and get straight to work. I appreciate the 3 team members working together to take equipment out, explain what they are doing and test everything for quality. The photos helped to ease my mind and not charging me for attic patching saved us an unnecessary bill. Now I feel like our home is ready for the next decade with an upgraded Trane furnace and AC system. Thanks for all the great work.

My central air conditioning is not working. I called Pacific heating and cooling to come to see…read morewhat is wrong with my 2 years old air conditioner. The technician turn on the air conditioning and went to the back yard. And come back to me said the compressor is toasted. The sound for that compressor is not right bra bra bra. I know the compressor.is working. The compressor run for 30 second and shut down wait for 2 minutes will start again and it shut down after 30 seconds, and it has good pressure inside the compressor. I paid $130 for that useless system diagnosis report. I have another guy come to check. The guy went up to attic, then he find that wet sensor is dead. That is the problem, $60 fixed. After we change it. The air conditioning is good now. I would never call this company again.

I have used Mercurio's three times and every time I would rate them five stars! Zachary K was out…read morelast week to service my nearly 14 year old ductless heat pump. Making an appointment was a breeze, communication was excellent and he kept me posted on his arrival time. He cleaned it very thoroughly, showing me pictures and explaining all that he was doing. Will recommend them to all and will be using them again! Thank you Zach and Mercurio's!

SCAM SCAM SCAM!!! I pay monthly for an annual "fee…read moremaintenance appointment". While scheduling the appointment, I have just been told, that because I said, "I didn't think it's heating like it should" That I now have to make an appointment for a " repair technician" that will cost $100+ for the visit. I asked "well then what am I paying for monthly who comes out for the free maintenance appointment?!? and she said something like well that's the "maintenance and safety technician". The "free" appointment that I pay for every month is only for the once a year visit by the "maintenance and safety technician" and because I simply said I don't think t's working quite like it should" now I have to pay $100+ for this visit. What?!? SCAM SCAM SCAM SCAM!! Bait & SWITCH! I told her on the phone "OK, I take it back. Suddenly my heater is working beautifully. I need the free maintenance visit," she replied "well now that I've already said it wasn't working properly and it's been recorded, I have to pay the $100+ for the appointment. I became a total 'Karen' and asked to speak to someone on a higher level. I was furious!! She couldn't transfer me because it's a Saturday. She continued refusing to give me my standard free appointment (that I actually pay every month for). How does she know if the safety maintenance man can simply push a button and it starts to work better? She doesn't! SCAM!! SCAM!! SCAM!! SCAM!! Do NOT use this company! Do NOT buy a unit from this company! And absolutely do NOT pay monthly for there scam of the "free maintenance visit" THIS IS A CLASSIC, GREEDY COMPANY SCAM!!

I'll make this short and sweet. If you need AC or Heating, you'll get great quality and very…read morecompetitive pricing from Innovative! Thank you!

Paul's team did an excellent job repairing my 6 unit split unit heat pump. The original installer…read moredid a poor job installing and the leaks caused the eventual failure of the system in only a couple of years of usage. For this issue we had some interactions with other HVAC companies, our original installer ignored us, some company said my warranty doesn't work any more because they haven't serviced it annually, one company gave the wrong diagnosis, etc etc. Really appreciate Paul's honesty and his team's expertise. It was a breath of fresh air to deal with. I will recommend them to any one who needs quality Hvac work!

Called last minute believing I simply needed a new thermostat but the issue wasn't what I thought…read moreit was. They fit me in only to find the issue was more complicated and took far more time than expected. Despite it all, they went above and beyond making the repairs and found themselves a loyal customer in the process! You can't go wrong using VIP Heating and Cooling!

UPDATING TO FIVE STARS because Brett and Quintan came today and were AWESOME. They not only fixed…read morethe issues I originally posted with a 3* review, but also revisited what we had discussed back in March - fixed it, and found something new going on that we will fix soon. VERY happy now. Prior review: We hired Capitol Duct because they were the only company we called that used a scope (camera) to examine the ducts before cleaning. We should have gotten the ducts cleaned before installing an in-duct booster fan, but we didn't think of it, so we needed the cleaners to be extra careful with their rotating brushes in that area. They came out 3-2-26. [I deleted the rest of my review, but the photos can' be deleted - they show dirt that showed up on our filter 2 months later. Capitol Duct came out again right away and took care of everything. NOTE to others - if something goes wrong, call them before posting a bad review.]

Capitol cleaned my dryer duct. Clinton,and his partner did an excellent job. , he even showed me an…read moreefficiency meter with the showing me how well my dryer was working. The job went smoothly , I was completely satisfied. I'm going to have him come back next year.