What should have been a routine phone upgrade turned into a devastating experience due to poor management and complete lack of accountability. I came in on a Thursday to transfer data from my old phone to a new one. Diana, the employee who initially helped me, was kind and genuinely tried to assist. A coworker even called me later that evening with an update after Diana had left. At that point, I still felt hopeful. Everything fell apart when the situation was handed off to the store manager. When I returned the next morning, the manager had no idea who I was or what had been going on. Despite me calmly explaining the situation and how critical my data was, he was dismissive, condescending, and clearly uninterested in helping. I was told nothing could be done. Canceling the transaction would take hours and would cost me a $50 restocking fee. Pressed for time and needing to return to Lincoln City, I felt forced to proceed based on his assurance that once an update was initiated, everything from my old phone would appear on the new one. I explicitly begged him not to erase my old phone until I could confirm the transfer was complete. He told me that was "not possible." It turns out my cloud backup only went through 2020. I lost the last five years of my life: irreplaceable photos of friends and family members who have since passed, critical text messages for my vacation rental business, and important documents saved on my phone. All gone. This loss is permanent. It was completely avoidable. And it was made worse by a manager who showed zero empathy, professionalism, or care. I am sharing this so others understand the risk. If your data matters to you--especially photos and business information--do not assume it will be handled responsibly here. One careless decision can cost you years you can never get back. read more

Worst company EVER. I just cancelled my service because they are the worst company EVER. And I am going to just use streaming services moving forward. The employees were nice, but the company SUCKS. Good luck everyone. read more

Have you ever read about someone who got so frustrated they drove their vehicle through the front of a business? I know...crazy. On the other hand, if you're ever curious about just what type of shitty service could drive someone to that level of crazy just try dealing with Charter. Oh, and by the way, Charter's office is located in the industrial area below the bridge. read more

Spectrum - Hold on Thelma! - Television Service Providers Near Me - Astoria, Oregon

There's a lot of yowling about Spectrum service on the Oregon Northcoast with admonitions not to use them and lots of exclamations marks. But if you want reliable cable service and fast internet access, there are no other choices; satellite services have TV but their internet access is essentially a telephone line. Spectrum/Charter is NOT Comcast, but it's what is available west of the Coastal Range; it's just another trade-off you make when you move to the Coast. Work with the reality of circumstances and your life will smooth out quite a bit. My remote went in-op and the Spectrum Astoria office is a 35 mile one-way trip; I called the toll-free number and they said I could exchange it for a new one at the Astoria office or Spectrum would overnight me a new one, delivery the next day by FedEx. Do a 70 mile round-trip in the rain and wind or wait until tomorrow for FedEx to show up? Easy decision. The Spectrum customer service rep was courteous, engaging and had the problem solved in less than five minutes. Considering the challenges of servicing this area, it's easy to give them five stars on this one. Ignore all the snarky comments about how bad Spectrum is -- they're pretty damn good and so is their service. read more

Don't even think of doing business with Charter Cable unless you believe in the tooth fairy, unicorns and Santa Claus! I promise that they will lie to you. They even changed their name to "Spectrum" because of their poor reputation as Charter Cable and with a new name, maybe a fresh start? Trust me, their stripes did not change as this company is out to screw you! They will sign you up for a internet service deal that sounds too good to be true, because it is! Let me explain, I have a second home in Seaside and 6 months ago received an increase from $39.99 to $69.99 monthly. I called customer service to see about other options before changing ISPs and was informed my usage qualified for a "seasonal rate" which was explained as ideal for second homes. $11.99 a month! .......great rate for weekend usage, right? I accepted the offer and; Today, 6 months later I received a bill for $78.86 and am raised to $64.99 a month plan for 30MBPS! I called customer service to inquire about the increase and after being on infinite hold, was finally answered by an agent that english was not her primary language. I could not understand her rapid chatter! I painfully asked her for another agent and was directed to hang up and call back. This company is the last company you want to contract for anything unless you truly enjoy a painful experience like buying a used car, chapped lips or getting a root canal at the dentist! The rest of the story is: I said shut off the service and then the monthly offer was dropped to $44.99. (which was explained as the new customer rate) If I accepted that deal I would have to go through this ordeal again in 6 months! Run, don't walk from Spectrum as they are the epitome of bad business practice. You won't even get a thank you kiss! read more

Raised the rates by five dollars after six months of internet only service where I was told it wouldn't raise.

0 stars! I called asking for help and they couldn't help me at all. They sat there and made me feel like I was the one doing everything wrong and in the end, they got what they wanted. They do not care about their customers at all. I left as soon as I could and now I have the best internet ever! They messed everything up and stole money. Thanks for nothing Spectrum. read more

This company consistently takes weeks to respond to any issues of any kind. My most recent of many bad experiences was we requested Internet service at our new home it took them almost 3 weeks to fit us in. Then when they showed up to the appointment they said we didn't come to install anything we just wanted to make sure there was a house here. Then they left and rescheduled an appointment with us for a week later. We would use a different company if we had an option but this is the only company in our area. read more

I wish I could give less than 1 star! The service we have is constantly in and out. Usually it is ONLY once a week, but it has been a daily occurrence recently. The service doesn't go out for a minute or two, but for 4 to 16 hours at a time. All repair service is contracted out of house and these contractors only seem to work from 9am to 5pm. Each night at 11pm this week, the service goes out. SOL....gotta pull out the dvd player and dust off the disks if you hope to relax for the evening. We pay more and get far crappier service in our small community and don't have any provider competition. Way to go antitrust laws...we're all so much better off. read more

During this time when Spectrum gooses up prices regularly over and over and over, the transmission reliability stinks as our favorite network shows either freeze dead or dissolve into a checkerboard of weird boxes. And if your payment is .00006 seconds late, count on a blizzard of robo calls saying something wrong with account. This is what monopoly or minimal competition causes. Sad. read more

Dreadful. My home is fairly new, about five years old and is prewired for cable. The previous owner also received Charter cable TV/internet. I called Charter to restart service. They came to my home and I watched their technician cut off the previously used cable connector. Then he was unable to replace it correctly. He said that he would research the problem and return. Since then he has not been returning my calls and my TV reception is less that ideal. Mad as heck. Wish that there were more choices in this area. read more

I did a self install in two houses in Seaside and the person who helped me on the phone was horrible and ordered the wrong number of cable boxes and some how turned off the signal to my current boxes . After many hours on the phone trying to correct the problem, things finally worked. I self installed 5 boxes and was grateful that they sent me two extra boxes so that I could piece together the 5 sets that I needed, some were missing remotes, some were missing cox cable lines.... But the reason that I am giving it a 4 star is because when I drove to Astoria, ( expecting the worst), I had the pleasure of working with a woman named Willow, who was so pleasant and really willing to help sort everything out. She was patient and very helpful. There were two people in front of me but she seemed to handle them in the same positive way. I am going back to take the phone modem back because I don't need a land line any longer and I look forward to seeing Willow again. Sometimes, if you are pleasant to people, they will be pleasant back and I want to thank Willow for her very friendly and professional attitude, it helped erase the other negative experiences I had with the company in the prior week. read more

Apparently there isn't a drug testing policy in the company as to what they charge would only make sense to a junkie. Actually said after I called them out on deceptive practices with their pricing that my quote would only be 85 with no other fees... Until I ask if a service technician needed to come out, then it's another 50 bucks. Guy would literally stand there and say whether the modem was working or not, then have you make another appointment if it isn't. Be careful. read more

Never open when you go in, always changing hours, always a line & a long wait. With what they charge, they should be able to provide fast & efficient service, they don't read more

Spectrum - Too cheap to change the printed hours, but they just increased my monthly rate & the worst part.. NO COMPETITION - Television Service Providers Near Me - Astoria, Oregon

They totally deserve all of the one star ratings the have gotten. Worst service ever. Our cable went down at one of our locations, the soonest they could get out was in three weeks. This is what happens when there is no competition. It should be called Spectrum Customer No-Service. read more

My earlier optimism regarding this company has given way to utter despair. Last night I pulled out every bit of cable equipment and this morning will trudge over to the local office and give it all back to them. Except for internet. If only there were a viable alternative to that as well. Judging from recent experience they will probably screw me on that service too. read more

The worst company ever. I considered them but their customer service is far far below expectations. Very long wait times not helpful. They will high jack your phone number and leave you with no communication. Their evil staff will put you on hold forever and disconnect you. Have called about 20 times now. Slam door on anyone that approaches you from Spectrum. One huge scam! read more

No phone to call this place. I've lived in my new place for a month with no internet, considering I work from home this is highly unacceptable. Have been lied to and given the run around time after time. read more

Went to go return my cable boxes at the location in Astoria at 1pm on a Tuesday-the times on the door were clearly and largely posted that they were open Mon-Sat until 6pm. The door was locked and the lone employee inside ran to hide behind a computer so he would not have to deal with me apparently. I'm ok with lunch breaks, but please have them posted and at least come to the door and let me know you are on lunch (and when I should come back!!) instead of rudely ignoring me while I'm balancing 3 cable boxes/cords/remotes in the pouring rain at a time when you are supposed to be open. I am not impressed and feel this is incredibly unprofessional. read more

So Cable companies have horrible customer service. That is a fact. it's not arguable, and it is backed up with lots of data. So I won't go over how incredibly bad Charter is. What I will go over is why I killed my cable service. So after a year, your bill jumps up with any provider. Normally you can call and negotiate something better than what it switches you to. So I called Charter and said "Hey, I see my bill jumped up, can you hook me up with any special offers?" She said "Nope". At that point I said, thanks and called Directv and set up service for cable. I've had DTV before and I've had nothing but positive experiences with them, so I had no issues with switching. Once that was done I called Charter to cancel cable. I kept the internet because it's fast and reliable and I don't need to worry about my bill jumping up. It's 60.00 bucks pretty much without fail. At this point I got put on with Charter's wonderful "disconnect your service" line. This is where you have to battle with some dipshit to actually disconnect your service. You have to listen to bullshit continually spill forth about how switching is stupid and you'll be back and it will cost the same in the end....blah blah blah. I shut that down pretty quick but still it was 30 minutes of my life I will never get back. I will tell you this, Charter lost my business because they try to charge too much for outdated equipment, poor picture quality, and horrible service. Instead I switched to my other provider and have state of the art equipment, better picture, better service, and an infinitely more user friendly experience altogether. Yes it is a 2 year contract, but if you really hated it, you could call Charter up and set up service with them again and they would pay the disconnect fee that Directv has...that was something that the lady on the phone told me about 30 times. Don't worry, I won't be back, Beth. So that's it. Caveat Emptor and all that... read more

ugh terrible! The only good thing is they have fast internet. I have tried to pay my bill over the phone via the automated system and it did not work, so it sent me to an agent. They said the could process the payment foe a 5$ fee! Thats insane, i have to pay you to take my money!!?? So the said well im sorry then , i can transfer you to the automated system...i told them its not working, again they offered to take 5$ to take my money UGH soooo frustrating!! read more

Signed up for phone and internet 2 months ago at 89.00 a month for one year. Set automatic payments and instead of the agreed upon price of 89.00 a month they are charging 143.00 a month. As far ad I'm concerned they have broken the contract with their hidden fees and I'm returning their equipment asap. Also I called their support and following their directory to get to billing and payments the gal says I'm at the wrong department and attempts to transfer me but only to a recording telling me to call back another time. I wish I had checked here first, if I saw they only average one star I'd have not wasted my time with them. Absolutely feel sick about the whole thing. read more

We didn't check yelp now wish we have. But in WARRENTON not options. So they are a rip off. Lie to you and over charge. They will disconnect to gain fee charge 4 months and over $200 for only internet and for being called untruthful. Better just save your time and money. read more

stayed at Surf Sand in Cannon Beach. Cable service was terrible. Channels 1-8 consistently froze and pixelated. Though the hotel has 92 rooms, the company made them a low priority. Worse than Comcast, my provider at home. read more

my appointment was 8 am, he waited 15 min and left. so I set up another for today @ 3pm same guy shows up 4:30 and didnt even fix the issue now I have to wait till Monday at 8am! ive only had this internet for 4 days and it's already broken! why am I paying you guys 120$ a month for a broken product? we are going to cancel and try the other shit company in our area. read more

They are terrible. I moved to Ocean Park at the end of November 2015. Didn't get my cable in until January, 2016 because they had to get cable diggers in. I called them in November to see if there was cable service. They are now claiming I had cable service in December 2015. They don't keep good records. Now I have to pay a higher rate. The bad thing is they are the only cable company out here. ugh read more

2 weeks, 4 technician's later, and I still have crappy download speed, and cannot live chat. We are in a brand new home, we have under ground fiber optic cables, so we should have no issues. Yet after 2 weeks, we still don't have enough signal for me to live chat with my sick mother who lives alone. The one and ONLY reason we bought the service. I have had 4 tech.'s come to the house and still do not have the service we ordered. WTH is so hard about getting decent signal ? Every time they come mess with the product, we end up with worse signal than before. WTH are we supposed to do ? Sit on the phone for another 3 day's ? ( where the call gets dropped after hours of waiting, and no one calls back ) Lose another day of work ? By the way the so called " free install " means YOU install, and the guy who dropped off the equipment ( which was short a router ) said " oh don't worry it's easy to install "...ummm where is the " free " installation ? When you tell me it's easy to install, that means I have to install, not the company, so of course it's free......... free to them.....My husband worked for Dish satellite for over 20 year's, we know how to install these product's, but first you have to have a WORKING product !! Not unit's from the 1980's. 2 weeks and still waiting for service .......oh but they offered us a whole $10 coupon. Seriously ? $10 ? You have got to be kidding me. ..... Also I didn't appreciate the tech thinking I was dumb enough to believe that the inside of the connector, where the white plastic is around the wire was for grounding....pssshhh ...please ! Hours and hours on the phone, took days off of work, web site live chat is a joke, it's a robot that just sends you links to another page and doesn't understand the simplest of question's, 4 tech's later and still nothing ..... I better not be charged for service I have not received. It really shouldn't be this hard to get service. We had better service for free from the neighbor's house !!! read more

My grievance is not with the Astoria branch. It is with Charter Communications. I just had to get a cable box because apparently everything is going digital. Originally, I was just connected straight into the wall. The channel selection wasn't great but there were a few good networks that I enjoyed: TBS, MSNBC, The Esquire Network, and sometimes truTV. I have had these channels for years but now, with this new cable box, Charter has not only eliminated all of those channels, but they have added 6 Spanish speaking channels, 4 religious channels, and 2 terrible radio stations! I don't speak Spanish, I'm not religious, and I own an Ipod. Seriously?! What am I paying for? If I were you, I would look at other options for cable television. read more

So we just moved to Ocean Park Washington and decided we needed internet and tv. We called spectrum to have service installed. We got an appointment they came out and said they couldn't do it that day because they needed to drop a line. They told me it would be done that Thursday Feb 1st Wednesday they call me and tell me it will not be installed until April 18th. Aside from the one guy that came out every other person we talked to was cold and obviously could care less about customer service. One person who claimed to be management told me "well sir it is what it is, have a good day". That's the way this company treats perspective customers? If that's the case, I feel sorry for any individual that has to try to get them to do anything. Thanks for absolutely nothing Spectrum. Thankfully they aren't the only high speed internet provider in town. I guess it's time to call their competition and give Fios a try. With service like that, I wouldn't wish them on my enemy. read more

My mother in law was required to be put into assisted living. My husband, who is her legal guardian within weeks experienced a brain aneurysm. I tried to shut off her service, but charter cable maintain their equipment must be returned in order to cancel service. We do not live near the equipment, he is on life support, she has dementia. Their inability tho make any accommodation fir these circumstances is shocking. They are going to continue to charge this 88 year old woman fir tv services months after she has requested termination. Heartless, corporate shills. read more

SOFA KING PISSED. we wanted faster internet at our office... It came with phone service in a bundle so we went for it. Now our 4 busy lines plus 800 service are out. At least 2days possibly since Friday Someone calls gets a message they have reached a non working #. Should have stuck with phone company. No telling how much business this has cost us. Wish i could give negative stars. read more

Worst customer service - that is customer no service, worst equipment - way old and obsolete - estimate DVR 7-10 years behind satellite providers, program guide exceedingly poor, programing poor, picture quality poor, but other than that ..... read more

Had a appointment for installation and no one showed up, so I called custom service the said the would get some one to come out the following day. So no one showed up again, so called again they set me up with another appointment only 5 days later then the original install date, let's see if the actually show up this time. This was after I waited 10 days just for the first appointment, So I have been waiting 15 days just to get someone to install Internet and cable. read more

Worse service of ANY company I have done business with. I could write a book about the poor service. Here is the latest. We have Charter at a vacation house. They absolutely refuse to do any device calls on weekends. We had to go in person to pick up our cable box and waited three years until we could be there m-f. We explained how difficult it was for us to make apointments. We pay every month for a service we use only when we visit the house. All of this clearly explained to them. We decided to add Internet, so we could get a service call on the weekend. I guess paying $65 per month you cannot get a service call, but if you want to give them more $ they make it work. They said they would be at the house between 3-5. Short story. Cable box we waited 3 years for does not work, no help from customer service. They Never made the scheduled appointment. We called at 5 and they assured us they were on the way. An hour later no show. They blew it off. Even knowing how difficult it is for us to make this happen. We are sitting with a broken cable box, no Internet, and NO solution from them. Said things like we can TRY and work you in sometime. I understand the product is good, but if you can get TV and Internet from any other source do it. Stay away from this company at all costs. Century Link has DSL and I have seen direct tv vans installing satellite around. This company knows they have a monopoly and do not mind reminding you of that. Charter sucks. No other way to say it. I wish Yelp had a no star rating. read more

Worst company ever! Tricked me into upgrading my service from residential telling me I had a problem with my hardware and would take 5-7 days to fix but would be next day service if I upgraded to business which was twice as much per month! Because the phone is very important I agreed to upgrade. The next day admitted it was their problem but I decided I would upgrade for better service. I have now been waiting 14 days! Yes 14 days to get my phone number back!!!! I have 7 open ticket numbers, 2 empty promises that a supervisor would call me back, and even had two sales calls from Charter to sell me more service and when I calmly explained to the second one that it had been 10 days since my problem started...he hung up on me!!! I will see this through to the end and take all my complaints to the better business bureau! I will then file a fraud claim with the department of justice! But as of today, still no solution! I will never use Charter again! read more

Charter TV service is terrible. If there was a minus star rating I would give them a minus 3. The TV service was intermittent and unreliable. Then a couple months ago they changed our package without telling us, cutting out the one channel we wanted most. Today the worthless tech arrived to waste more of our time. He told us the channel we want is no longer on our package. Then a rep on the phone told me it is on our package. A while later another Charter person called and said it wasn`t. I called yet again, got a rep and said give me your supervisor. The supervisor told me the Tennis Channel is on our package. That`s two saying it`s on, and two saying it is not. Now they want to send another tech tomorrow. Wish I had never heard of Charter Cable. Now I really want to cancel the whole deal and never watch TV, check the internet, or have telephone service again! Good bye!!! read more