Since my initial purchase from Kiwi over 6 years ago, I have purchased a beautiful glass shower door which they installed and a large replacement Milgard window. I am completely satisfied with Kiwi Glass and recommend them to anyone needed their services! read more

Very responsible people. We had to replace a fixed window whose seal was broken. Craig and his team went above and beyond making sure are window was correct. Will recomend this company A+. read more

Real glad I found this company for my shower door. I remodeled my shower in my 1930s home in Astoria and was not going to use a shower curtain ever again. The door they installed was absolutely perfect. Just what I wanted. Thank you Kiwi Glass read more

I've used Kiwi glass on two occasions and have had excellent experiences both times. The first time I contacted Kiwi they replaced a cracked bathroom window. The work was done well and on time. I contacted them again last week when the window on my front door was broken by a guest. I needed it replaced the same day, as I had more guests arriving that afternoon. The folks at Kiwi made it a priority to get my job done before my new guests arrived and were an absolute pleasure to deal with. I highly recommend them - five stars all the way! read more

Our Sincere apologies for the recent post as I was NOT aware of until now, I have No issues with Kiwi Glass Co and know them to be a reputable business in our area. I believe this is in regards to one of our employees who years back indicates he had bad business dealings and took this upon himself without my knowledge to post this review on Yelp. Again I apologize for this as this is Not how we operate and not how we practice our business. Derek Mendenhall. CA. Mendenhall & Associates Land Surveying Forest Engineering LLC. read more

They came to my house to measure some windows and give me a quote. They called me a couple days later and told me they were booked 6 months out, that they couldn't do the job and that it was too far away. It wasn't too far to come look at the job? They came out and wasted my time to measure and give me a quote and now they don't want to do the job. I'm guessing it's because it's a small job and wasn't worth their trouble. The quote was for 1 large window, 3 small windows and an extra large piece of 1/4" tempered glass. Not good customer service... not a way to obtain good customers and build your business. I would not recommend this company. read more

Awesome service, above and beyond. Such precise cutting of glass to help me fix up my old window. Their show room has some pretty awesome stuff. read more

I'm from Portland and I had a wonderful experience with Kiwi Glass, Inc. Last summer I ordered 6 small windows for my basement. They had a great group of guys come out and install the windows. They were very nice and pleasant to work with and I couldn't have asked for a better experience. I will continue to do business with Kiwi Glass, Inc. and will recommend them to my friends and family. read more

The owner reached out to my husband today in response to this review. Unfortunately our door has already been installed, but at least he reached out today. They agree that this could have been avoided had the dimensions been included on the quote - where we would have realized the door being ordered would not fit the hole in our wall. read more

Prompt, professional, knowledgeable courteous service! Answered all my questions when I first phoned and sent out their estimator that same week. He worked quickly and gave me an estimate and warranty information before he left. Sasha in their office answered any followup questions I had by email. I was very impressed with them. read more

Really incompetent. I ordered a sliding glass door. The order came in and I went and paid for it and loaded it on my glass carrier. As I was leaving the clerk demanded another $400 for it. She took the door back. I demanded a refund . She said it would be credited back to me. I had to follow up 3 or 4 times to finally get my refund. The owner threatened me with the police if I contacted her again. Customer service from hell and price gougers. read more

Really poor customer service when trying to get a bid for windows. Used their website email and Yelp estimate request to ask them to come out and provided my availability because we were going to be going out of town and wanted to schedule a time for them to come in before that. First email response was from "Traci Calder, President" saying "I am the bookkeeper" and that "Anna and Craig do scheduling and pricing" (...so, why are you answering emails if you can't actually respond to requests for bids? And why is the President of the company clueless about this while simultaneously referring to herself as 'the bookkeeper'?). Second email added "it won't be this week" (so you do or don't know availability?). Third email was "you are more than welcome to call the shop". (WTF? Why are you answering emails from a Yelp scheduling email in the first place if you're just going to tell people to call, and you're clearly not willing to find out availability for the prospective customer?). Finally I get an email from Anna, the office assistant, saying she got my inquiry from "Traci in Accounting" (OK is Tracy the President or not?) and then asks if 10:30 will work for Monday. I say yes, give her my info, and think we're good to go as she said she'd call me if the time didn't work. Monday 10:30 rolls around and as I work from home, I am sitting there and no one shows up. At 10:45 it's clear they've got no interest in showing up on time or calling/emailing me to let me know he's running late, so I leave to go run an errand, as I have a business to run and 15 minutes is plenty of time to wait. Later that day I notice a voicemail had come in early in the morning that was cut off and had no caller ID on it, and wondered if it might have been Anna attempting to contact me to reschedule. So I emailed her to see if that was her and let her know that we had availability Tuesday morning at 9am. She responded saying that was him trying to call me earlier in the morning and that she'd get back to me about my proposed time. No response. Wednesday she has the nerve to email - with no apology for not getting back to me and no one showing up at the original time - and ask if Craig can come over on Thursday morning. We are headed out on vacation so that was not going to work, and because of the way they'd handled the no-show and then not getting back to us the second time, we'd be taking our business elsewhere. Then Anna says that "when Craig arrived no one was there" which was untrue because I was there at 10:30am waiting. Clearly if he came, he was incredibly late and after I left the house, but strangely, if you come to someone's property and they're not answering the door (especially out in the country where we are), wouldn't you pick up your phone and call the customer to see where they are? Or leave your business card or a note saying you were there? Or have your office follow up? None of that happened and so clearly it wasn't that big of a deal to the folks at Kiwi to have our business (which was ultimately going to be for 20 windows if the first 5 were done well). The combination of their being completely disorganized, having poor communication and zero accountability - well for us that equals not a company that cares about customer service, and therefore not one we care to do business with. read more

Purchased Milgard slider and screen, from Kiwi Glass and had it installed. Screen was missing 1 of 4 adjustment screws, for roller. Called Kiwi Glass to request screw. 4 days later they called and said they would need my purchase order number. I asked if they couldn't look it up by my name. They said "yes" and they would get back to me. Another week passes and they called and left message to call them. I called back and they said they were busy and would get right back to me. 5 days later I called again and was told they contacted Milgard and that Milgard accepted their "request for service" and they should hear back in 1-2 weeks. Interestingly, I called Milgard myself 4 days earlier and they shipped it same day. Love My Milgard slider, but would never do business again, with Kiwi Glass. Can you imagine the service you would get if the slider was the wrong size or was missing the screen? read more

In April my wife and I met with the Kiwi Glass representative at our house to get an estimate for replacing one window. We were given a verbal quote and told that a bid would be sent to my email address. Weeks went by without any email, or a phone call. I called Kiwi's office and they could not find our paperwork, they would have to call the salesperson to get the information. At the end of May a bid was sent to my email, but it was more then the verbal quote. I called the office and asked why? They could not explain it so they had the salesperson return my phone call and he told us that that was the price. We agreed to the new price and sent in the 50% required to order the glass. The quote stated that they would call once everything had arrived. Weeks and weeks went by without an email or phone call. I finally called and was told that they did not have the correct spelling for my name, an email address or the street name correct. We had given the salesperson that information, and had received an email from them. They had also sent the salesperson out to the correct address. We set up a time to meet the installer. On the day of service I had to call after no one had arrived at the scheduled time after half an hour. I was told that someone would be there in half an hour. I believe that the work is probably OK, but this company lacks communication skills with their customers, and within their organization. read more