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    Homewood Suites by Hilton Ithaca

    3.4 (32 reviews)
    ModerateHotels
    Open Open 24 hours

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    Dining area
    Bernadette G.

    I looked at so many places online before I booked. I am so glad I did! This place made me pleasantly surprised. It made me comfortable in the fact that it was kept very clean. The room had a kitchenette full refrigerator, stove top, microwave and toaster. The breakfast was included and due to COVID they pack you a nice breakfast box of your choosing. I would definitely stay here again.

    Kitchen in King bedroom suite
    Jennifer D.

    My husband and I stayed over night at this property while visiting the Cayuga Lake and Ithaca area. We were extremely pleased with the accommodations. The staff was helpful and made sure we had additional pillows and towels. The morning breakfast was very nicely done. The dining room was very warm and welcoming if you have needs of doing business or entertaining family and friends. There is also a fireplace with a tv directly above it and couches where you can relax and enjoy a moment by yourself. For my gym rat friends... The workout room had two very nice treadmills. Although I did not have time to workout on this trip, I was also impressed by the free weight rack they had.

    Showing when we arrived that our room was still had not serviced
    Angela R.

    Saturday night our room was clean..bc who would stay in a dirty hotel room. We left Monday morning to do our first hikes and didn't get back to our room until about 5. Only to find there had been ZERO room service done. And NO we did not leave our DND on the door. No towels removed, no bed made and our trash wasn't even taken care of. Being a bit irritated by husband called the front desk to see if that "was supposed to be part of the hotel services". Of course that's a rhetorical question. Regardless they came up and removed the trash ONLY!. Ps...I had to put in the new trash bag myself. DAY 2... Now its Monday. We opted to drive to Watkins Glen to sight see over there. We left about 11:30am. We arrive back to the hotel at 5pm. AGAIN our room WAS NOT CLEANED!! For a Hilton hotel what a big FU...I could get this service at Super 8 and pay a 3rd of the price!!!! Now I'm beyond ticked off. I went to the front desk and spoke to the supervisor a black woman named Yolanda. I asked for the Manager. She said he was probably gone. She took my info and said she would email him. I think told her how out room had not been serviced for the 2nd day. She was going to see what. "She could do". I go back to my room. She calls and asks if there's anything I need in the room at that moment. I said makes so sense to come clean it now. I had advised Yolanda that I was close to filing a complaint with Hilton corporate. She proceeded to tell me that "we" had our DND sign on the door at 2:30pm. We did NOT!. I told her I had timed stamped photos from Watkins Glen at 1:00pm. And was about to run down there to show her...because she basically called me a liar after I told her, her cleaning person lied to her. I stay in hotels all the time instead of Air BNB for the FN Services!!!a Not to just leave a DND sign on the door. And because I did not trust them that day I took photos of the room before we left and when we returned documenting that nothing was cleaned. About 10 mins later 2 cleaning people come in. She wanted to change the bed sheets even tho I told her no. She did anyway. They put in extra towels in and left. DAY 3: I intentionally dumped some dirt on the kitchen floor..took more photos...they somewhat cleaned the room...probably bc I had to BITCH for 2 days to actually have my room serviced...and let's remember after Sat..it wasn't serviced until I had to walk to the front desk to complain!!! This was the worst hotel experience for the price I am paying. No wonder people are going to Air BNB at this rate! If you stay here for more than one day do not expect any services to your room. Do not expect the HILTON quality you would receive at better locations. This will never be a place I will recommend. I have plenty of friends from Vermont and MI who would love this area and I would never recommend this place to anyone. I have cleaned hotel rooms in my day. This place has not been filled to capacity since we have stayed here. I have cleaned more than 30 rooms myself at a casino hotel with more cleanliness th an they provided here. It feels like quite the RIP off honestly. To pay basically over $180 a night not including taxes and having a room cleaned ONCE during your sray. UPDATE: To the General Manager...who keeps responding to my complaints with the same copy and paste response: 1) WHAT PART OF LEAVING MONDAY AT 9AM...and not returning to the hotel until 5pm explains why NO ONE CLEANED OUR ROOM????????????????? We had to call the front desk to just have trash removed. According to your nonsense response.."housekeeping cleans between 9 and 3...no one even bothered with our room during those hours. 2) We left TUESDAY at 11:30am. No one knocked on our door. No on cleaned our room either that day...OH WAIT..excuse me they did empty out trash. So they obviously were in our room but did nothing else. THE HOTEL WAS ALREADY ALERTED ON MONDAY THAT NO ONE CLEANED OUR ROOM...and yet still a failure again to clean our room. Then I'm told by your Front Desk Mgr that her housekeeper said our DND was on until 2:30pm. Which is a blatant lie. Your staff just didn't want to do their job. 3) NO ONE EXPLAINED ANYTHING. Yolanda didn't say anything other than insinuate I was a liar. The GM did not call me to explain anything. 4) Our room was finally cleaned on Tuesday...and poorly at that. This is puss poor service and I did issue my complaint with corporate. As I attempted to get some response from YOU but you failed to even acknowledge anything until I posted negative reviews online....to which your response is a lie. Because again...I spoke to no one other than Yolanda and nothing was said by her about calling down for "cleaning times".

    The room
    Warren A.

    Very big rooms. Very clean. Complimentary snacks and drinks are given everyday in your room. Free breakfast and dinner which has wine and beer. Indoor pool and a pretty decent fitness room with weights. Free parking. Complimentary WiFi is available but the connection isn't good the forget your room is from the lobby. Overall, very good hotel.

    I can't say enough positive things about this hotel. My boyfriend and I came to the Ithaca region for my birthday. Upon our arrival I nonchalantly mentioned we were celebrating for the weekend. That evening they rang our room asking if we would be taking part in their free beer and wine. When we arrived to the lobby area they had a birthday cake for me, a card and a bag full of goodies!! That was the nicest ever! They really went out of their way to make me feel special!! We will 100% return and stay here on our next visit!!

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    7 years ago

    The usual Homewood Suites by Hilton! Our room looked like a studio apartment and was very clean.

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    Ask the Community - Homewood Suites by Hilton Ithaca

    Review Highlights - Homewood Suites by Hilton Ithaca

    Feels very clean for Covid times, large hotel Nd great location, we went for a bit of hiking and wine tasting.

    Mentioned in 2 reviews

    Read more highlights

    Canopy by Hilton Ithaca Downtown - Guest room

    Canopy by Hilton Ithaca Downtown

    (38 reviews)

    So many good things about this place, but a few negatives that slightly marred the experience…read more First, the areas for improvement: 1.) none of the USB ports at the bedside tables worked. None of the four. It's a mild inconvenience, to be sure, but having to plug everything up on the opposite side of the room was a pain. 2.) my shower wasn't clean. It's a lovely big shower with a little ledge inside for sitting/shaving, but mine had crusted soap (I guess?) from a previous and stuck to the ledge, there was hair in the shower, and shampoo (I guess) on the walls. Neither the hair, nor the old shampoo were mine. 3.) I could have sworn I selected the option for breakfast being included. I paid $250 for the room. Turns out I was mistaken and had to pay for my breakfast. In the grand scheme of things not the worst thing in the world, but when you're paying $250 a night breakfast shouldn't be an additional charge. This is a Canopy property, so of course the decor is stunning. There's a lovely fireplace in the lobby, and from the light fixtures to the artfully displayed knick-knacks all over the property, this place reads luxury. A few good things: 1.) the employees. There's an airport shuttle from Ithaca, and when the manager, Charis, came to get me he was incredibly kind. He took my bag to the hotel and dropped me at a local restaurant so I could enjoy happy hour oysters, AND he came back an hour later to pick me up. SO kind. Sam in the restaurant made breakfast a delight. She moved quickly and pays attention to guest needs. Great response time and knowledgeable about the menu. 2.) there's a free shuttle for local stops near the hotel. This is honestly the reason I chose this location as opposed to any other, and this free shuttle availability saved me at least $100 on Ubers during my day/night in town. They really don't mind running you here and there, and it's a wonderful little treat. 3.) breakfast is great. I was torn between the Eggs Benedict or the Lox, and at Sam's recommendation I opted for the Eggs Benedict. GREAT choice. The hollandaise is delicious, the bacon is crispy, and the English muffin is perfectly toasted. Poached eggs are an art form as far as I'm concerned, and these are beautifully done. The breakfast menu here in general looks great, and if this dish is any indication, you likely can't go wrong. 4.) they're actively working to reduce plastics at this location. I love that there are glass bottles in the room that you can fill with ice and filtered water on every floor. Talk about intentional. Kudos on this front. 5.) getting a late check out was easy. 6.) the location is ideal for exploring the Commons, a pedestrian block of little places that's crawling with college kids. It's easy to walk to a local bar and have a quick drink, but be careful where you go...I went to the Chantillery (or some such nonsense), and they absolutely scammed me on the one drink I ordered. The good things about this place far out number the negative, but for $250 a night, this should be a 5-star experience. Even though the hotel fell short in a few ways, the people here would encourage me to come back. I'd just ask housekeeping to go over the room once more before I checked in.

    I had an extremely unpleasant experience at the Canopy by Hilton that I feel others should be aware…read moreof. I briefly pulled into the parking lot to get my belongings, and instead of being treated with basic courtesy, I was confronted by a staff member who spoke to me in a threatening and aggressive manner. It was completely unprofessional and honestly shocking for a hotel that presents itself as upscale. On top of that, the parking situation is absolutely terrible. The layout is confusing, spaces are limited, and it feels very poorly managed. Even if you are a guest, it doesn't seem like there's any effort to make parking convenient or stress-free. Between the hostile interaction and the frustrating parking setup, I would not recommend staying here. There are plenty of other hotels that treat people with respect and don't make something as simple as parking a headache.

    Homewood Suites by Hilton Ithaca - hotels - Updated May 2026

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