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    The Hotel Ithaca

    2.6 (97 reviews)
    ModerateHotels
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    Front
    PJ C.

    We were pleasantly surprised by our stay given the poor reviews. First off we were able to check in early and got our room - even on the Friday of a busy holiday weekend. No hassles. We were in town for a wedding. We got a room on the first floor of the newer (shorter building). The room had very high ceilings and was a decent size though really no where to sit except on the beds. There was some noise from the room above but it seemed most noticeable when people were checking into the room - a lot of thumping about - those "wood" floors are noisy. The water pressure was very good and we were glad we were in the building we were in because those in the taller building on higher floors had two days without hot water - I will let those people give the bad reviews! The staff at the front desk did not seem like the most skilled people and they seemed understaffed. I think there is a nearby hospitality school that might be helpful in training staff! The buffet breakfast as part of the wedding weekend events was good. The location to the Commons was very convenient.

    Dirty floor in room
    Lenny C.

    I'll start with positive points: great location within a block to Ithaca Commons, lots of parking and amazing, friendly staff. Now for the issues: I understand that hotel room prices are driven by the law of supply and demand, and also that most hotels are severely understaffed as apparently no one wants to work anymore... cough... cough. But first, this is especially puzzling to me, and I can tell you that as a retired Navy veteran, I have been in hotels all over the world, hotels of all kinds, levels, and prices... but until this trip, I had never stayed in a $500+ a day hotel in my life, which is what we are paid for these rooms.  Let me repeat: I understand that hotel prices are driven by the law of supply and demand, but I am sure that anyone would agree that one expects a certain level of... quality for a $500 a day hotel room; these rooms did not meet any of those expectations. In summary - this $500+ a  day room: Was dirty and had not been vacuumed properly and windows not cleaned (and they are grossly dirty) - and there was trash under one of the beds... see photos. Did not have any toilet paper in the bathroom (we got one from the desk) The small fridge was not working properly and a technician had to come in to try to fix it. There was no shower mat of any kind and the bathroom floor retains water from the floor-level shower There were no bath robes as announced - the front desk provided them after we discovered that they were missing I reported these issues to the hotel manager, who was very nice and quick in his response and offered us a complimentary first night, which I was grateful for. The new room was better, bit still not what one would expect for the price... for instance, the glass on the framed photos in the room had not been cleaned, and it was clear thar that some previous guest has spilled some sticky liquid on one of them. I'll finish by giving kudos again to the friendly, smiling front desk staff, who put up with all my complaints with a smile.

    Hotel Ithaca: Bed bug was caught and delivered to the manager the following day! Just about this hotel
    Bella J.

    BEDBUGS!! BEWARE! the WORST stay in hotel I ever had in my entire life. I arrived at the hotel around 11 pm, checked in, went to sleep and I was super tired. I kept waking up and when I check my phone it has been only 15 minutes. I was too tired so I went back to sleep again only to wake up again. Then I realized I was waking up because I was being uncomfortable and being bit. I looked at myself and screamed! My poor stomach! and Eww! I was bit by a bedbug. I was able to pull myself together, looked for the sucker! And guess what? I caught that damn thing! Grabbed the bed bug, was easy to spot on the white sheets, killed it, blood coming out. For sure the one that bit me. Called the front desk. Was super RUDE to me. Immediately said they did not have any bed bugs and I must have brought it with me. Who does that? It was 3 am, and manager that was supposed to come right away never came even after 9 am! They tried to BLAME ME. I obviously brought my "sample, aka successfully caught bed bug" to Cornell and easily had it identified as bed bug. Also, the entire Cornell campus was covered with posters reminding to be beware of bedbugs. This whole town is infested. The hotel never even said sorry. So I called my lawyer, that is when they said sorry only because my lawyer successfully followed the law and had the extinguisher to visit and find multiple rooms with bedbugs and prove that it was their fault. This place is a DUMP. No hygiene whatsoever. I still went to my conference feeling awful and never heard from the hotel management. By 9 am after having heard nothing, I still had to make my way to the conference. By the time I returned by 6 pm, still no solution. Finally, before sleep, manager met me and their solution was to move me to just 1 door down! I did not sleep for 3 days and given that it was such busy time, there was no option to switch hotels. I ended up throwing away my luggage, got a new one, dry cleaned all my clothes all on my own dime before flying back to home. It was super uncomfortable and very costly both in terms of time, money and emotional pain. They did NOTHING to make my stay any better. Just AVOID AT ALL COST!

    Jeanette W.

    Please do not stay here. I'll start by saying I contacted the manager (Mr Conrad) the day we checked out and gave him time to rectify the situation before posting a negative review, but 6 days have passed and NO response. First, we checked into our room and quickly found that a previous guest left what appeared to be bleeding, rotting meat in the fridge. They did give us another room immediately. The new room was filthy. There were yellow stains on the sheets, pubic hairs covering the floor of the shower, ripped/shredded towels hanging up for use, dusty night side table and lamps, and just an overall funky smell in the room. We were unable to use the shower bc the water wouldn't drain leaving those pubic hairs floating around. The only good thing about this place was the location. I'm happy I brought my Lysol with me.

    Winter at Cornell University

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    6 years ago

    Absolutely disgusting and horrible customer service. Skip this place for sure. Go to the Marriott instead.

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    5 years ago

    Easy check-in, free parking, clean room, looks brand new, easy walking to shops/restaurants downtown.

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    Ask the Community - The Hotel Ithaca

    What is the facility and food like for a private dinner party?

    My family had a reunion and anniversary dinner for my parents. The private dinner was buffet style with fish, chicken, and beef. They had standard side dishes of potatoes, greens, and other side dishes. They also brought out an assortment of… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - The Hotel Ithaca

    Stayed here for a night with my parents when they helped me move into Cornell.

    Mentioned in 3 reviews

    Read more highlights

    Canopy by Hilton Ithaca Downtown - Guest room

    Canopy by Hilton Ithaca Downtown

    (38 reviews)

    So many good things about this place, but a few negatives that slightly marred the experience…read more First, the areas for improvement: 1.) none of the USB ports at the bedside tables worked. None of the four. It's a mild inconvenience, to be sure, but having to plug everything up on the opposite side of the room was a pain. 2.) my shower wasn't clean. It's a lovely big shower with a little ledge inside for sitting/shaving, but mine had crusted soap (I guess?) from a previous and stuck to the ledge, there was hair in the shower, and shampoo (I guess) on the walls. Neither the hair, nor the old shampoo were mine. 3.) I could have sworn I selected the option for breakfast being included. I paid $250 for the room. Turns out I was mistaken and had to pay for my breakfast. In the grand scheme of things not the worst thing in the world, but when you're paying $250 a night breakfast shouldn't be an additional charge. This is a Canopy property, so of course the decor is stunning. There's a lovely fireplace in the lobby, and from the light fixtures to the artfully displayed knick-knacks all over the property, this place reads luxury. A few good things: 1.) the employees. There's an airport shuttle from Ithaca, and when the manager, Charis, came to get me he was incredibly kind. He took my bag to the hotel and dropped me at a local restaurant so I could enjoy happy hour oysters, AND he came back an hour later to pick me up. SO kind. Sam in the restaurant made breakfast a delight. She moved quickly and pays attention to guest needs. Great response time and knowledgeable about the menu. 2.) there's a free shuttle for local stops near the hotel. This is honestly the reason I chose this location as opposed to any other, and this free shuttle availability saved me at least $100 on Ubers during my day/night in town. They really don't mind running you here and there, and it's a wonderful little treat. 3.) breakfast is great. I was torn between the Eggs Benedict or the Lox, and at Sam's recommendation I opted for the Eggs Benedict. GREAT choice. The hollandaise is delicious, the bacon is crispy, and the English muffin is perfectly toasted. Poached eggs are an art form as far as I'm concerned, and these are beautifully done. The breakfast menu here in general looks great, and if this dish is any indication, you likely can't go wrong. 4.) they're actively working to reduce plastics at this location. I love that there are glass bottles in the room that you can fill with ice and filtered water on every floor. Talk about intentional. Kudos on this front. 5.) getting a late check out was easy. 6.) the location is ideal for exploring the Commons, a pedestrian block of little places that's crawling with college kids. It's easy to walk to a local bar and have a quick drink, but be careful where you go...I went to the Chantillery (or some such nonsense), and they absolutely scammed me on the one drink I ordered. The good things about this place far out number the negative, but for $250 a night, this should be a 5-star experience. Even though the hotel fell short in a few ways, the people here would encourage me to come back. I'd just ask housekeeping to go over the room once more before I checked in.

    I had an extremely unpleasant experience at the Canopy by Hilton that I feel others should be aware…read moreof. I briefly pulled into the parking lot to get my belongings, and instead of being treated with basic courtesy, I was confronted by a staff member who spoke to me in a threatening and aggressive manner. It was completely unprofessional and honestly shocking for a hotel that presents itself as upscale. On top of that, the parking situation is absolutely terrible. The layout is confusing, spaces are limited, and it feels very poorly managed. Even if you are a guest, it doesn't seem like there's any effort to make parking convenient or stress-free. Between the hostile interaction and the frustrating parking setup, I would not recommend staying here. There are plenty of other hotels that treat people with respect and don't make something as simple as parking a headache.

    The Hotel Ithaca - hotels - Updated May 2026

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