Staying at the Hilton Garden Inn was a disappointing experience. From the beginning, the staff was…read moresurly. We stayed 4 nights and all three of the front desk staff we interacted with were either rude or, at best, unfriendly. Worst part was after we discovered that housekeeping didn't provide us with enough towels or toilet paper (4 of us in the room) we tried to get more sent to us. The employee informed us that housekeeping was long gone and he was not interested/willing to help us with the supplies we needed. When I asked when someone else might help me he said he had no idea. Frustrating. If this were a 2 star hotel I would understand. But we paid $300/night and the service was far far below what we expect from a 4-star Hilton. Also of note - the rugs were dirty and were drenched in cleaning product smell (perhaps it used to be a smoking room?). Really gross.

I've stayed at this Hilton a few times. It's affordable and a good location in the middle of…read moreeverything we needed to see. I come up here every few years to visit family, so having a hotel so close to everyone and at a good price is very important to me. The service is always good! The continental breakfast was decent, but the service of the older lady working the dining area was the icing on the cake! I can't remember her name, but she worked there for over 20 years when I was last there (2020). I hope she's well!

This is a great hotel in a great spot in downtown Ithica. I have traveled to dozens or Marriotts…read moreand this one is clean, good location, and the food/bevs were also good. Why not five stars? Dang, the traffic outside easily permeated the room I was in. Like it felt like staying in Manhattan it was so loud outside. Worse is I swear there is some sort truck route or nearby business that is truck-centric and they are all driving with empty beds that amplify the imperfections in the road -- just banging away all through downtown. I realize Marriott cannot control this, but for that reason, a lower rating.

The television didn't work. When we called the front desk they sent an "engineer" to assess the…read moreproblem. After talking to us like we've never used a TV before and totally condescending he finally admitted that the internet at the hotel is terrible. And then they said we couldn't log into Netflix cause we didnt have a premium Netflix account cause the device doesn't support it. Basically they left it broken and said there was nothing they could do and were absolutely irritated that we even asked for the TV to work. We called the front desk to ask to speak with a manager and we were very calm and polite about it and they hung up on us. They gave us supplies for ONE cup of coffee for two people staying for two nights. We also had to pay for parking. For over $500/night I would expect a lot better service. I've had better service (and a working TV) at an $86/night Budget Hotel.

Cute old mansion converted into a boutique hotel. I stayed in a ground floor room and, because the…read morehotel is at the bottom of a hill on a busy street, it was noisy at night. I used a white noise app on my phone but it was still a bit loud. The hotel is near the dining section of town, so it was a quick walk to restaurants. The hotel bar is nice and there is a pizza truck in the parking lot. Good location, nice rooms but a little noisy.

It was amazing! Cocktails, live jazz, pizza truck and beautiful room! Very clean. Wonderful…read moreanniversary evening!

For $570 a night, breakfast not included, one would expect more...The rooms are quite standard and…read morereasonably comfortable, but some wear and tear are noticeable. The staff ranged from a somewhat obnoxious person at the front desk (Tiara) to extremely helpful, friendly and polite manager of housekeeping (Jason). The cost benefit ratio of staying at that hotel is quite low.

Very nice hotel. Good location from a lot of shopping and restaurants. Parking right now (September…read more2026) is a pain because their main garage is closed so we had to schlep our stuff ~2 1/2 blocks. But still not too bad. Room was fine. Bathroom was fine. All were very clean. Our only complaint, literally, was the "barn door" thing between the room and bathroom, a large sliding door that actually does look kind of cool but is functionally completely worthless. Leaves a large gap so that other people in the room can hear everything going on inside the bathroom. I love my wife but I do NOT need to hear everything she is doing in there. And the reverse is true as well, probably more so since I probably make a lot more noise than she does. I wish the entire Hilton chain would just remove these types of doors altogether. And the breakfast spread was also very nice. Big with lots of variety. Barn door aside, we liked this hotel

Easy check in. Location is one street from downtown. Very clean. Bed comfortable. Breakfast…read morewas fresh and coffe very good

Beautiful historic home in walking distance to The Commons downtown business area in Ithaca…read more Delicious homemade breakfast included. Common areas well appointed and clean. Now for suggested improvements. Remove room air conditioners to decrease street noise in non-summer months, open the front entrance to the house rather than the side door and provide at least a part time innkeeper presence. Although the owner is available by phone and very responsive, the place misses the friendly and informative presence of an onsite innkeeper.

We booked a room in the North tower room 265. It was worth the price. No carpets, no smell of pets,…read moreloved it!!!!!!! Slept so well! I do agree with a reviewer about the wifi connection having to try to continuously connect and rust stains in the shower corner. The small appliances all worked well. The pool was freezing!!! I spent 45 minutes swimming thinking the shock of the cold water would get better but it didn't. Couldn't take the frigid water any longer ;had to get out and get something hot to warm up. Breakfast wasn't included but I think it was worth going. We all were satisfied with what we ordered. We spent less than half of what was spent at the local diner and the food at the diner was mediocre.

I stayed in their north tower, which is their remodeled tower. The room is good enough, some rust…read morespots in the shower. I would recommend staying at a Marriott or Hilton. This room is expensive and not worth the price. Their internet is annoying, always having to input the password, but then having issues connecting to the login page. But to make matters worse, my key worked every other time. I had to constantly go to the front desk for assistance. Very inconvenient. I will not be staying here again.

Writers! I spent the…read morelast several day at La Tourelle Inn in Ithaca doing a self imposed writers retreat. I've done this before, but THIS place is everything I've never found before. The pic below is just one of at least 12 places where you can sit in total silence and write. There were gazebos, benches, nooks inside, a tent covered breakfast area outside and that's before you get to the fireside camps where other people were "glamping" but hotel people can go sit by one of 12 fire pits! I also went out there during the day and took a nap on a leather couch in an outside tent covered living room in TOTAL SILENCE. Well not total silence. There were birds, frogs, and crickets. There were people if you wanted people (and I met two dogs!) but what struck me was the absolutely silence and solitude I could find. I desperately needed it, and I've NEVER found it like this before. If you go and don't want a balcony, room 104 is the quietest. There's a double door (room and hallway) so any children screaming in delight or adults laughing in the common area is blocked twice. Oh! And there's a trail head to buttermilk falls on property and it's right across from a Buddhist temple which just adds to the ambience. Plus the most delicious food and cider and lake views are found in Ithaca. If you need this, GO.

It's almost 9pm, & several folks staying at the hotel are complaining about the extremely loud &…read morebooming noise we can hear in our rooms-even on the second floor. Was informed by the desk person-who is very nice, that her hands are tied & provided me the mobile number of the manager Jason who was already headed home. Left a voice & a text message for Jason. No return call or text??? Informed music will go on till 10pm.

Stayed here for two weeknights and was very comfortable with my stay. Between the smooth airport…read morepick up process, check in, clean rooms, very helpful event staff, and great catered food, I had a great experience! We were a group of about 10 in total and I have no complaints for our event or stay.

I enjoyed the hotel and would love to plan a trip to see the Ithaca area again, but because of the…read moreCornell 7, the Cornell men who drugged and gang-raped a student over seven hours, but their punishment was an ESSAY, I'm going to boycott anything related to Cornell. It's shame the school is letting these dangerous men continue as violent criminals.

This place really offers bang for your buck. The staff here is top notch! We stayed here for five…read moredays and everyone we interacted with was very welcoming and friendly. They offer a daily hot breakfast buffet from 6 AM to 10 AM. It has things like bacon, sausage and gravy, danishes, and sausages. The dining area also doubles as the business center. It is spacious and clean. The hotel is in a convenient location. Made my daily commute to Cornell quick and easy. There are also many shops nearby. Our room was equipped with a small refrigerator and a microwave so we stocked up at Trader Joe's so we would have good food in our room. There is a market in the lobby that has chips, snacks, drinks, and some microwave foods. They do not sell alcohol. Parking is plentiful, easy, and free. Two bits of constructive crticism. The elevators smell horrible. There is a strange chemical smell. If you've ever gotten your hair permed, it's similar to that, and it is strong! Also, our room wasn't super clean. It looked like it hadn't been vacuumed at all and the shower was mildewy. The staff was quick to take care of anything we needed though! We would stay here again.

I'm not sure how this hotel has the reviews it does. I was completely unimpressed from start to…read morefinished with our two days here. At check in, which was 6pm, I asked if they were able to honor my profile request of a higher floor and away from the elevator and was told from a completely blasé front desk person they didn't honor those requests and were fully booked. Considering I booked 5 months ago, seemed odd to me. He put us on the second of four floors in 211 which was directly across from the elevator and beside and below a utility closet. The worst case scenario. After trying unsuccessfully to question if this was the only remaining room like this in the entire hotel - I gave up and resigned myself to my almost $375 a night hotel room fate. The room was gross. Sticky carpet and stains all over it. Water damage and stains on the walls, holes on the walls unpatched. Scuffs everywhere. No soap in the bathroom soap dispenser. The lights by the bed didn't work to turn off the room lights above and by the tv as intended and one of the lights was completely missing the switch so could not be used at all. The only saving grace was the breakfast which was actually pretty nice. Well stocked and with egg white and cheese omelets, juice, cereal and oatmeal. Partnered with another recent Holiday Inn Express experience in Baltimore where we showed up at 8pm after an 8+ hour travel day from Iceland and they said they just didn't have the room we'd booked months ahead available at all, I'll be marking this hotel brand off my list entirely. Never again.