Staying at the Hilton Garden Inn was a disappointing experience. From the beginning, the staff was…read moresurly. We stayed 4 nights and all three of the front desk staff we interacted with were either rude or, at best, unfriendly. Worst part was after we discovered that housekeeping didn't provide us with enough towels or toilet paper (4 of us in the room) we tried to get more sent to us. The employee informed us that housekeeping was long gone and he was not interested/willing to help us with the supplies we needed. When I asked when someone else might help me he said he had no idea. Frustrating. If this were a 2 star hotel I would understand. But we paid $300/night and the service was far far below what we expect from a 4-star Hilton. Also of note - the rugs were dirty and were drenched in cleaning product smell (perhaps it used to be a smoking room?). Really gross.

I've stayed at this Hilton a few times. It's affordable and a good location in the middle of…read moreeverything we needed to see. I come up here every few years to visit family, so having a hotel so close to everyone and at a good price is very important to me. The service is always good! The continental breakfast was decent, but the service of the older lady working the dining area was the icing on the cake! I can't remember her name, but she worked there for over 20 years when I was last there (2020). I hope she's well!

This is a great hotel in a great spot in downtown Ithica. I have traveled to dozens or Marriotts…read moreand this one is clean, good location, and the food/bevs were also good. Why not five stars? Dang, the traffic outside easily permeated the room I was in. Like it felt like staying in Manhattan it was so loud outside. Worse is I swear there is some sort truck route or nearby business that is truck-centric and they are all driving with empty beds that amplify the imperfections in the road -- just banging away all through downtown. I realize Marriott cannot control this, but for that reason, a lower rating.

The shuttle bus service is very good. On time, highly recommend. Even though there's only one…read moreperson, they are still there.

It was amazing! Cocktails, live jazz, pizza truck and beautiful room! Very clean. Wonderful…read moreanniversary evening!

Great location, great staff, beautiful building, and lovely bar drinks. Would certainly stay here…read moreagain. They have a nice bar inside the hotel and another next door which has great atmosphere.

So many good things about this place, but a few negatives that slightly marred the experience…read more First, the areas for improvement: 1.) none of the USB ports at the bedside tables worked. None of the four. It's a mild inconvenience, to be sure, but having to plug everything up on the opposite side of the room was a pain. 2.) my shower wasn't clean. It's a lovely big shower with a little ledge inside for sitting/shaving, but mine had crusted soap (I guess?) from a previous and stuck to the ledge, there was hair in the shower, and shampoo (I guess) on the walls. Neither the hair, nor the old shampoo were mine. 3.) I could have sworn I selected the option for breakfast being included. I paid $250 for the room. Turns out I was mistaken and had to pay for my breakfast. In the grand scheme of things not the worst thing in the world, but when you're paying $250 a night breakfast shouldn't be an additional charge. This is a Canopy property, so of course the decor is stunning. There's a lovely fireplace in the lobby, and from the light fixtures to the artfully displayed knick-knacks all over the property, this place reads luxury. A few good things: 1.) the employees. There's an airport shuttle from Ithaca, and when the manager, Charis, came to get me he was incredibly kind. He took my bag to the hotel and dropped me at a local restaurant so I could enjoy happy hour oysters, AND he came back an hour later to pick me up. SO kind. Sam in the restaurant made breakfast a delight. She moved quickly and pays attention to guest needs. Great response time and knowledgeable about the menu. 2.) there's a free shuttle for local stops near the hotel. This is honestly the reason I chose this location as opposed to any other, and this free shuttle availability saved me at least $100 on Ubers during my day/night in town. They really don't mind running you here and there, and it's a wonderful little treat. 3.) breakfast is great. I was torn between the Eggs Benedict or the Lox, and at Sam's recommendation I opted for the Eggs Benedict. GREAT choice. The hollandaise is delicious, the bacon is crispy, and the English muffin is perfectly toasted. Poached eggs are an art form as far as I'm concerned, and these are beautifully done. The breakfast menu here in general looks great, and if this dish is any indication, you likely can't go wrong. 4.) they're actively working to reduce plastics at this location. I love that there are glass bottles in the room that you can fill with ice and filtered water on every floor. Talk about intentional. Kudos on this front. 5.) getting a late check out was easy. 6.) the location is ideal for exploring the Commons, a pedestrian block of little places that's crawling with college kids. It's easy to walk to a local bar and have a quick drink, but be careful where you go...I went to the Chantillery (or some such nonsense), and they absolutely scammed me on the one drink I ordered. The good things about this place far out number the negative, but for $250 a night, this should be a 5-star experience. Even though the hotel fell short in a few ways, the people here would encourage me to come back. I'd just ask housekeeping to go over the room once more before I checked in.

I had an extremely unpleasant experience at the Canopy by Hilton that I feel others should be aware…read moreof. I briefly pulled into the parking lot to get my belongings, and instead of being treated with basic courtesy, I was confronted by a staff member who spoke to me in a threatening and aggressive manner. It was completely unprofessional and honestly shocking for a hotel that presents itself as upscale. On top of that, the parking situation is absolutely terrible. The layout is confusing, spaces are limited, and it feels very poorly managed. Even if you are a guest, it doesn't seem like there's any effort to make parking convenient or stress-free. Between the hostile interaction and the frustrating parking setup, I would not recommend staying here. There are plenty of other hotels that treat people with respect and don't make something as simple as parking a headache.

Easy check in. Location is one street from downtown. Very clean. Bed comfortable. Breakfast…read morewas fresh and coffe very good

Beautiful historic home in walking distance to The Commons downtown business area in Ithaca…read more Delicious homemade breakfast included. Common areas well appointed and clean. Now for suggested improvements. Remove room air conditioners to decrease street noise in non-summer months, open the front entrance to the house rather than the side door and provide at least a part time innkeeper presence. Although the owner is available by phone and very responsive, the place misses the friendly and informative presence of an onsite innkeeper.

We stayed at The Hotel Ithaca a week ago. I've stayed at many hotels in this price range (around…read more$300 on the weekend) for business that were nicer and I'd rate this hotel average. PROS * Convenient location to the Ithaca Commons, an outdoor area with stores and (a few) restaurants, Lake Cayuga, and Lake Seneca * Close to a Wegmans, Chipotle, Panera, etc. Not walking distance but a few minutes away * Accommodating staff was very nice * Restaurant (more on that in cons) * On-site parking * Quiet in the north tower where we stayed--could not hear people in other rooms * Decent gym * Comfortable beds CONS * Hotel is a bit worn, in need of carpet cleaning, replacement, and painting * Hotel not very clean in general, and I saw no cleaning staff vacuuming anywhere on the premises * Entrance area from the side parking lot offensively hot and stuffy * Non-functioning pool * You must call every morning for maid service (making beds, fresh towels, etc). The first day they did not come, we called again, and they came after 5pm * First morning at the restaurant (Sunday), had a normal breakfast, which was fine. Second day was a buffet breakfast, which was absolutely sub-par. Service sub-par as well. We did not eat there after that and had no other meals there * Ithaca has defunded their police. This is not a political statement. They have about 4 police officers for the entire town. We did not see one police officer or police car in 3 full days there, and there are some shady areas of town you will see homeless people, some right by the hotel). I don't know what they're thinking. This is NOT a hotel issue, but something to be aware of Summary: You might be better off with a lower-priced national hotel chain and some serve breakfast for free. Paying extra money to stay here not worth it in my experience. Regardless, please do leave a tip for the cleaning staff, who deserve and need it.

I stayed in their north tower, which is their remodeled tower. The room is good enough, some rust…read morespots in the shower. I would recommend staying at a Marriott or Hilton. This room is expensive and not worth the price. Their internet is annoying, always having to input the password, but then having issues connecting to the login page. But to make matters worse, my key worked every other time. I had to constantly go to the front desk for assistance. Very inconvenient. I will not be staying here again.

Writers! I spent the…read morelast several day at La Tourelle Inn in Ithaca doing a self imposed writers retreat. I've done this before, but THIS place is everything I've never found before. The pic below is just one of at least 12 places where you can sit in total silence and write. There were gazebos, benches, nooks inside, a tent covered breakfast area outside and that's before you get to the fireside camps where other people were "glamping" but hotel people can go sit by one of 12 fire pits! I also went out there during the day and took a nap on a leather couch in an outside tent covered living room in TOTAL SILENCE. Well not total silence. There were birds, frogs, and crickets. There were people if you wanted people (and I met two dogs!) but what struck me was the absolutely silence and solitude I could find. I desperately needed it, and I've NEVER found it like this before. If you go and don't want a balcony, room 104 is the quietest. There's a double door (room and hallway) so any children screaming in delight or adults laughing in the common area is blocked twice. Oh! And there's a trail head to buttermilk falls on property and it's right across from a Buddhist temple which just adds to the ambience. Plus the most delicious food and cider and lake views are found in Ithaca. If you need this, GO.

It's almost 9pm, & several folks staying at the hotel are complaining about the extremely loud &…read morebooming noise we can hear in our rooms-even on the second floor. Was informed by the desk person-who is very nice, that her hands are tied & provided me the mobile number of the manager Jason who was already headed home. Left a voice & a text message for Jason. No return call or text??? Informed music will go on till 10pm.

Stayed here for two weeknights and was very comfortable with my stay. Between the smooth airport…read morepick up process, check in, clean rooms, very helpful event staff, and great catered food, I had a great experience! We were a group of about 10 in total and I have no complaints for our event or stay.

Overpriced and under trained staff. They charge for minimum…read morethree nights during move in days at Cornell. Ridiculous. $1000 for one night in a two star motel.

Stains on furniture Feet were black and so was the shower…read morebasin Mold/mildew in the shower

This place really offers bang for your buck. The staff here is top notch! We stayed here for five…read moredays and everyone we interacted with was very welcoming and friendly. They offer a daily hot breakfast buffet from 6 AM to 10 AM. It has things like bacon, sausage and gravy, danishes, and sausages. The dining area also doubles as the business center. It is spacious and clean. The hotel is in a convenient location. Made my daily commute to Cornell quick and easy. There are also many shops nearby. Our room was equipped with a small refrigerator and a microwave so we stocked up at Trader Joe's so we would have good food in our room. There is a market in the lobby that has chips, snacks, drinks, and some microwave foods. They do not sell alcohol. Parking is plentiful, easy, and free. Two bits of constructive crticism. The elevators smell horrible. There is a strange chemical smell. If you've ever gotten your hair permed, it's similar to that, and it is strong! Also, our room wasn't super clean. It looked like it hadn't been vacuumed at all and the shower was mildewy. The staff was quick to take care of anything we needed though! We would stay here again.