DO NOT STAY HERE. Visit trip adviser for full review.
Much of our time was spent outside of the Airbnb, as the temperature indoors was too hot midday. Over 24 hours after our arrival, we still had not been provided with a garbage bag or can. When we complained to Diane about the service and accommodations she said "you should be grateful for the gift you received". She also asked us if we'd like to just leave, without a refund. We told her we would be staying, that we were still unhappy, and that we still needed that garbage bag. She also told us that we would need to clean the kitchen before we left, the kitchen that was dirty when we arrived. I let her know that all of the dishes had been present upon arrival. She had the nerve to call the kitchen "well used" in her review of us. That kitchen was dirty, but it was in that state when we arrived and I would be leaving it as I had found it. We ate every meal out, nothing was prepared in that kitchen.
As the weekend went on, we were in need of additional toilet paper. Cumulatively, we had received 1 roll for 5 women, with a Friday through Monday stay. I sent Diane a message requesting toilet paper at 9AM and again at 3:45PM. Sometime after 4PM she replied, letting us know that additional toilet paper could be found in the room connected to the first small room. We used a butterknife to pop the eye and hook lock on that door, as this is the door that only locked from the outside and we didn't have access to.
On our last evening there, we returned to the Villa around 10PM. Upon entering, the smell of dirty dog was pungent. No dogs had been seen. We made our way to bed. At 3AM we were woken up by the sounds of the voices of other guests. These guests were utilizing the common room located just outside our divider, they were also using every single light in the room. Much to my dismay, my shutter door doesn't really block light or sound, so I laid awake in my bed made of wicker. The guests returned to their rooms around 4:30AM. At 6AM we were woken up again, this time by the barks of the dirty dog in the room at the end of the hall.
In summary, we were duped. We spent $1,750 for 3-nights at this location. $250 of that was a cleaning fee, something surely not happening at the Cayuga Lake Inn. We were treated like garbage and made to feel unwelcome. I will never recommend this location to a single person I know.
I have no doubts that this used to be a beautiful location, but it is horribly maintained. Diane's knick-knacks and open books line every surface in the rooms. You can write messages in the layers of dust on the tables. If you're reading this Diane, your common room table says "Hi, Diane!" I'd love for you to go check. Wipe it while you're there, you can use the paper towels we brought from home.
Stay away from the Cayuga Lake Inn. Beware of outdated positive reviews. There is no one working at this location except Diane, and she sucks. read more