My husband and I recently had our wedding at the Fontainebleau Inn. We would not select this venue again and would not recommend it to others. We were promised experienced wedding planning and frankly, we did not receive it. We were emailed a 10-page questionnaire where we planned every detail of our own wedding. The questionnaire included numerous questions that many other venues would have handled in a phone call or in person, especially if the venue was advertising experienced wedding planning.
The venue has a specific list of caterers that are "acceptable," which you are required to pick from, all of which are extremely overpriced. One caterer quoted us over $5,600 for 85 people! Another quoted $4,800! The menu items we selected were basic chicken entrees or BBQ options. The prices did not include any alcohol. Unfortunately, we had already signed our contract with Fontainebleau. My dad called and begged the owners to allow us to seek out other options, threatening to find another venue. The owners were enormously reluctant, but we were finally able to find a caterer who was more reasonable and better fitting of our taste.
The owners, John and Terri can be extremely abrasive and come off as rude. We mainly dealt with John until our wedding day came closer. The night before our wedding as well as the night of our wedding he turned off lights in the inn on our guests. He spoke ill of my sister because she questioned him locking her thousands of dollars in make-up and beauty products in a salon room which she would have no access to until he unlocked the room the next day.
When I arrived at the inn on Friday, Terri met me in the hallway and asked "Who are you?" in a tremendously rude voice, never introducing herself to me. I replied that I was the bride. She lingered outside of rooms and in hallways while my parents, sister, and other guests arrived. All of our guests expressed feeling uncomfortable in her presence.
She and John helped themselves to full plates of food the night of our wedding, which we paid our caterer for. They snuck the plates back to their portion of the inn, being caught by our caterer. Both Terri and John were openly rude to our caterer in front of our guests and my parents, making our caterer feel vastly uncomfortable. After the last guest went through the buffet line, John and Terri demanded that the caterer clean all of the food up, not allowing our guests to get seconds of anything from the buffet. After our cake cutting ceremony, their staff was nowhere to be found to assist us. Our caterer stepped up and cut our cake for us.
We negotiated with the Fontainebleau that our reception would end at 10:00PM. At 9:40PM John made the call to the staff to begin breaking down tables, collecting centerpieces, and taking linens off from the tables. By 10:00PM there was not a table in the reception room that was usable.
The inn itself is exceptionally expensive. The cheapest rooms are $160 ($180 after their 12% tax) a night. The rooms have no amenities in them other than towels and anti-bacterial hand soap in the showers. Some of our guests forgot basic necessities such as shampoo, bars of soup, and/or toothpaste. These were no where to be found.
One of my bridesmaids caught one of the staff members from the inn looking through her closet during our reception. Neither my husband or I, nor our guests were given keys to the rooms we stayed in. Our rooms were left unlocked the entire weekend, opening us up for invasions of privacy and/or theft.
The night of our rehearsal dinner was cold, so we requested that we eat inside. Both owners made it clear to my husband and I that this was an annoyance to them and that they wished we had asked our guests to eat outside in 40-degree weather. The room that we used to eat in had dead bugs on the windowsills and on the floors. These were not cleaned by the staff, but by myself.
On our wedding day, John and Terri negotiated with another couple, getting married the day after our wedding, that they could use the inn to do their rehearsal. The couple and their party arrived at 10:30AM the morning of our wedding and stayed until 12:30PM. All activities and set up involved with our wedding had to stop, including setting up the ceremony sight as well as our bridal party or venders going outside. Due to this wedding being booked the day after our wedding, our time was cut short and we were rushed out of the inn.
We genuinely felt that we were an inconvenience to John and Terri. No discussion with them was pleasant or kind. We felt their disgust with us and the stress from them continued to climb right up until the day of the wedding.
The Fontainebleau is an amazingly beautiful venue. The inn itself, the property, the lake, everything is beautiful, however, the owners ruin the experience. read more