Review
Had my wedding here in September 2025. The venue was mostly beautiful and the food was amazing. However, the management and the coordinator were an absolute nightmare. We booked the venue and the lodging on site almost a year in advance. In March we were informed that we actually couldn't have Friday or Saturday night as we had booked. The stated reason was a transcription error when changing to a new booking system, but that switch had happened several months prior. And when we visited and spoke to the venue a couple weeks before getting this news, the coordinator told us a couple was trying to book Saturday (the day before ours) and "would spare no expense." The lodging was a major reason we booked this place, and, while the venue did give us some discounts to make up for it, nothing really made me up for having everyone stay in separate places the night before and having to travel to the venue day of, which is what we were trying to avoid. Any time we tried to bring that up, they just offered to cancel our contract and let us go somewhere else entirely, which wasn't really an option 4 months out.
Aside from the lodging issues, the coordinator caused a lot of stress and issues. She was lovely in the early stages and always willing to do whatever we wanted, but the closer we got the more that changed. On several occasions, she told myself or a family member one thing, and then changed her mind shortly after and claimed she never did. Some examples:
⁃ On Friday, she told myself grandmother my family could get inside the venue at 9am on Sunday to decorate. When the showed up, she said "who told you you could get here at 9?"
⁃ Two weeks before the wedding, she told me we didn't have to worry about cleaning up Sunday night or anything because the restaurant wouldn't be open anyway. When we showed up Sunday morning, she said we had to be cleaned up by 9am the next morning. The restaurant was not open to the public until Friday.
⁃ She told us we could rehearse at 4pm the day before and have dinner at O'Malley's next door after, which she confirmed several times was all set up. When we arrived, the wedding was actively happening so we couldn't rehearse then. When we decided to eat first and then rehearse, she told us they weren't prepared because we never called to set it up, even though she said it was taken care of.
⁃ We were supposed to arrive by boat, which they had set up for us for free to make up for some of their mistakes. The day of the wedding it was very windy. She said it probably isn't a good idea. I checked the weather and it said it would be fine by the ceremony time. She told me to let her know by 3. By 2:30 it was much better, but when I told her she said it was far too late that's already been canceled. So we had to rework our whole entrance 2 hours before the ceremony.
⁃ We had several people cancel on us about 2 weeks before the wedding, but after the final payment. They didn't have to give us a refund for the but said they would. They kept pushing the ball down the road with when our refund would come until the wedding had passed and they stopped answering messages.
Those are just a few examples of the several times she either forgot what she told us or decided to change it. Every single person who interacted with her at my wedding told me they had a negative experience with her. Also they need pest control. There were millions of spiders all over their place. So many that some guests outright refused to stay at the very expensive lodging we paid for. Again, everything else was quite nice, and the wedding as a whole turned out good. I expected coordinator Katie to make our lives easier, not substantially harder. And we think we way over paid for the experience we got. We definitely wouldn't have booked here if we knew what we know now. read more