I called Homeshield Pest Control to have my crawl space sprayed for black widows. I was in desperate need of assistance as my plumber requested the crawl space to be rid of the spiders before he came back for bathroom repair. I explained to the Homeshield rep that several companies informed me that they did not provide that kind of service? Thay I was looking for a company who can. The gentleman on the phone said they provide crawl space service and that they can service the property in two days' time. Perfect!! When the technician arrived, I explained the location of the crawl space, and that was when I was told that Homeshield techs do not service underneath the house. Not only did I waste several hours of my time waiting on arrival time, but the days in between were wasted, as I could have looked for another company. I'm more disappointed than anything. read more

Luckily I had the same technician again Issac Cancino. Again he was welcoming on arrival, asked appropriate questions, gave sound advice and then did a thorough job servicing my house. read more

Mike was great, answered all my question's and arrived bright and early as he said he would. I would definitely recommend Homeshield. Great quality of products and signed up for a year of service. read more

With the usually cold May/June weather, we started having an issue with spiders and bugs in our garage that subsequently started to make their way into our home. Alek M. from the Irvine office came out to my Lake Forest home within a day for a consult. He was very knowledgeable, professional and personable. He answered all of my questions regarding the treatment and the safety of the chemicals being used, as we have pets. He came up with a treatment plan and I signed up for scheduled maintenance. He even came out for a quick follow up and has followed up via text with us. The treatment was effective and safe. I recommend their services! read more

Writing this for my mom. She had termite damage but didn't want to be tented-she's 86, and the whole thing seemed daunting. She went with localized treatment, which included replacing some exterior wood and treatment in the attic. Dario and Juan did the wood replacement, and she was so happy with the job they had done (compared to the last termite company she used!). They did a great job and were very friendly. Then Daniel came about a week later and treated the attic. He, too, was friendly and thorough with his work. All three took care not to rush through their tasks. Both my mom and I are very happy with Home Shield. We both had rat exclusion and regular pest control. Thank you! read more

I would like to thank Ben, who did our initial inspection. The price we got was in comparison, if not better than other quotes we have received. Ben took the time to explain every single detail and answer any questions we had. Dario and Juan did a wonderful job in doing local treatment and wood repairs for termite. They went above and beyond and treated everything they found. Their service was excellent, and I would use them again in the future when I'm planning to fumigate. read more

Luis Garcia came out for pest control treatment and he is beyond wonderful! Super prompt and friendly to communicate with. I appreciate the service and hope to work with him in future maintenance services read more

Great service and value! Technician Edward Zavaleta does the great job and is dedicated. I like his work!

In February 2021, we got some rats in the attic and subfloor. HomeShield came to our house and did a complete inspection of our home, inside and out. They identifies all the entry points, sealed them up, including making custom covers for our subfloor entryways. They set traps, came by to take away the kill, and cleaned everything up, leaving the areas spic and span, free of any animal waste. It took two weeks, start to finish, to make sure we caught every last rodent. Now it's been three years since they completed the jobs and we still haven't had a single little visitor breech the barricades. Money will spent. Thank you, HomeShield! read more

This is more like 2.5 stars because initial contact was fine but the company has not responded to questions I have about their contract. Consequently, I am prepare to signed the work agreement but cannot since I want to understand the scope of work better before doing so. The technician who came to inspect my property did a reasonably thorough job and answered my initial questions well. That is why I awarded 2.5 stars. He then sent us the contract. I read through it and had some questions. Calling the main number each time the person who answered it said that they could only schedule appointments and could not answer my questions. They said they would ask the technician to call me back. However, it is 3 days now and I still haven't received a call back despite leaving messages twice. It's odd to me that a company would go to all the trouble of arranging possible business and then peter out right before contract signing. read more

Technician Very professional, explained the process and answered all my questions. First time home shield pest control customer and happy with the service! read more

Ruben, thanks for all your guidance and information, it was very helpful and appreciated! He called before arrival to let me know timing, confirmed the services, and did a great job. Showed me where the kickouts were for the pesky invaders and also what to look for in the future. Even cleaned up the pellets that were on the floor. Fernando who did the initial inspection was very thorough and answered all my questions. He inspected the inside and outside, including the attic. Was courteous and helpful as well. Though I'm hoping I won't need the services anytime soon I was very happy with it all. There were several emails to confirm services, payment, etc. For a nerd like me I like the digital records. read more

We are very happy with our choice of Homeshield. We discovered Subterranean Termites in our Bay Window and immediately scheduled 3 companies to come out and give their bids. We did NOT go with the cheapest! Roberto came and explained exactly what we needed without giving us a "hard sell". He came across as knowledgeable and genuine. This was our 3rd company and we were surprised as his bid was about the same as our 2nd bid but offered a more comprehensive treatment along with a 2 year warranty. A week later Daniel arrived right on time and was more than happy to explain exactly what he would be doing. He got the entire job done within a few hours and everything was cleaned up and looked like he'd never been there. We will request him for any follow up visits that might be needed. This company is very professional and I feel very good about the service they gave us. No pressure to upsell or to do a long term maintenance. It is offered, but never pushed. They have great ratings for a good reason, they are an excellent company! Highly recommend! read more

Melissa did the service today and she was excellent. She went above and beyond and made sure all parts of the house were covered. Great service! read more

We have had our share of mysterious bites this year and Homeshield has been so helpful with getting to the source! They will help you bug and rodent proof your home! The best! read more

Our ants are gone, our spiders are gone, it's amazing! Very professional, courteous, and effective. Highly recommend!

Edward is my quarterly maintenance tech and he has always gone above and beyond! I can't recommend him or HomeShield Pest Control enough! They're very responsive and very proactive in all the work that they do. read more

Staff: Everyone from the owner who replied via Yelp, to the receptionist, to Sergio who did the inspection, to Manny who performed the work I have been incredibly impressed. Each person was very friendly, professional, informative, knowledgeable, and genuinely interested in helping me. They provided all of the information I needed to make the right decision and had my estimate prepared the same day. Value: I assume the pricing was fair but first time having to deal with termites. I know it was more affordable than tenting for sure. Was able to get a $200 coupon which was a nice additional savings they offered. Best of all they use organic and safe products which is very reassuring. Work: Sergio and Manny were both great. Both showed up wearing masks, booties, and took all precautions to make me feel safe. Day of the work Manny showed up right on time and started outside. Outdoor work was done on the fascia and soil treatment. He cleaned up everything without any sign of being here. Manny even offered to paint the treated/replaced area but I did not have the paint. He kindly left me a piece of the old facia to take to paint store to match. Inside he left no trace of being here and laid tarps on my carpet to ensure he protected my interior. Overall: I couldn't be happier with their service. The work comes with a one year warranty of the whole house which you can opt to renew in a year. I'll be looking also into their pest services as well to handle crickets, spiders, and others due to the green and safe products they use. Definitely recommend this company. read more

requested a service evaluation and potential spray around the exterior of the house and in the kitchen. Jose arrived, we discussed what I needed to have done and it was finished. Hopefully keep earwigs, spiders, ants etc. out of the house for awhile. I had spoken to 1 of the reps earlier in the week and asked about senior rates (since I'm a 'senior") and was afforded a great value for the costs. Thank you for your services! read more

We have been using HomeShield for about two years now and this is the first review we have posted. Our experience over the past two years has been great and we have had nothing but a good experiences with the company. We wanted to take time to write a review and thank Alek Miranda for going far above and beyond our expectations during our last quarterly treatment. Recently, between treatments, we developed a significant ant problem that spread across our front yard, back yard, as well as inside our house. Alek showed up for the treatment, was kind courteous, professional and really took the time to fully understand the scope of our problem and investigate it. He spent over five-times the amount of time a normal treatment takes to thoroughly investigate and treat our property. He identified multiple ant colonies, a significant spider problem and took the time to identify where the ants were making entry into our residence. Once the problems were identified, Alek thoroughly treated the areas, which included him pulling weeds in certain areas that needed treatment to ensure the product effectively reached its intended destination. Alek did everything he could to address our pest problems when he was there that day and advised he would gladly come back for a second treatment in a few weeks if the problem had not cleared up by then. There is nothing more we could ask for. Thank you Alek. You are a great representation of your company, you have amazing customer service skills, you far exceeded our expectations and you have created a couple of very happy and loyal customers! read more

They did quality work and meticulous for job.Wood work people also performed good job but price was somewhat high in my opinion. Rest of staff were friendly and courteous. read more

Eric is a great guy, very precise and very professional, good personality too. Great asset to your company

We have had a great experience with HomeShield. Excellent customer service. Also, Dario did a great job at sealing up our home from rodents. He found some additional spots to close and did very great work! Highly Recommended read more

HomeShield tented and fumigated our home for termites during the Thanksgiving break. All steps of the process were carefully detailed, from the gas shutoff, the double bagging of consumables, the tenting procedure, home security, turning back on the gas, to the follow up wood repair for the termite damages. All steps went smoothly and if we had any questions they were very responsive. We hope to not have to call them anytime soon but it's good to know if a reliable and trustworthy service provider. read more

My rental property was performed local treatment for termites during summer time. Supervisor Ian, inspector Mike D and technician Juan T , they were very nice and patient to answer all my questions . Juan did the great job to perform the treatment in the attic and garage. It was the right choice for me to pick HomeShield . read more

I started using HomeShield last year when our townhouse complex was experiencing a serious ant infestation. They were everywhere. When one crawled across my laptop screen one night, I knew I had to do something. I was experiencing PTSD from ants. Since I began the service with regular maintenance, I haven't had any problems. All of the employees are polite and helpful. Today, Jordan reserviced the exterior, nothing needed inside. He was polite, courteous and thorough. Five stars for Jordan and the HomeShield team. read more

Just a quick shout out to the Home Shield team. If you read my initial review from early last year, my first reaction to the HS team was not positive, but Jason found a way to make lemonade out of a lemon. At that time, he shared with me about the annual inspection that was part of the local treatment service I received in 2022. I received a text message to schedule my annual examination and it was completed today by a HS technician, Josh, who was timely, polite, professional, and VERY thorough. Josh spent close to two hours at our house. Check and treated some local issues and shared with me some points of interest. I'm a happy client, who is happy to give this team another shot last year. They are pro's and if you need Pest / Termite service needs, I HIGHLY recommend them. read more

We've been using HomeShield for just about 3 months now and love their subscription model. We've had to have them come out 3x because of some extremely stubborn ants, and it would have been such a hassle if we didn't have their subscription. I'm confident that we'll always have them to call when we need them, and Connor is always super helpful and knowledgable! Thanks again! read more

I observed Van go beyond what I expected by him inspecting our property to see if there are any areas that look like extra attention is needed before he even started. Van made sure that every area was treated as needed. I felt my money was well spent...Thank you Van for such great service ! read more

The response for the appointment and the inspection were prompt but it has been almost 1 week after the inspection , I still have not received the termite inspection report and the quote even after I had reach back to the company and the person who came to do the inspection. Not sure what is going on. read more

Have been using their service for a few years and appreciate the thorough service. Our technician was Trinidad and he is professional and helps answer any questions about pest control. read more

Eain is the best! We have seen a drastic difference with our bug situation. Thank you!

Great experience today with 1 of the 3 projects completed. Manny was very professional , communicative, and punctual. He made sure to keep all of us in the loop and did an amazing job. Thanks to Brian who initially came out and Manny for a job well done. Thank you HomePest! read more

Just had an annual termite inspection. Alek came on time. He was very knowledgeable, honest and professional. The best technician of all!! read more

Excellent service! Mike - the inspector, and Daniel - the pest technician, are both very kind and knowledgeable in their craft. They patiently explained the work and answered all of my questions. Thank you for all of your hard work! read more

Eric was very through, inspected and sprayed all areas of my concern and all areas around the house, eaves, fence, the front bricks area and all other areas that could be potential for insects to hide, we did a final walk around together as well. read more

UPDATE: changing from 2 stars to 3 stars. Zach from the office called me about an hour after seeing my initial review apologizing for the service I received and offered $150 back for the trouble and a free extra year warranty. I appreciate the time they took to follow up. But I am still leaving my original review here for an honest account of my experience for others to see. My husband and I hired HomeShield for the condo we recently purchased. It started off well but when it came to communication, it went downhill. It took them about a week for the next appointment with an inspector which was understandable. The inspector was nice and quoted us $500 for termite spot treatment. We signed the agreement and he was scheduled to come a few days later. Because we had construction being done, we needed to reschedule so I called the office and was told I'd be called back to reschedule. So I waited a whole business day, didn't hear back and called again. Then we didn't hear back again so my husband called. No one from the scheduling team was there so he called the next day (each time we were told by the person on the phone that they aren't the scheduling team and that the scheduling team would call back by end of day) Finally, my husband got ahold of the inspector himself who had to reach out to the team. We were never called back as promised three times. The work was performed well to our knowledge finally. But one week later, we got an email with a write up proposal saying it would be $3,500. We already paid our $500 quoted. When I called the office they told us wrong information initially that we signed this agreement and I said we didn't. She was nice but confused at which papers were signed and eventually told me she didn't know what it was but we shouldn't be charged. The inspector is supposed to call me today to explain but given the track record of the company, I don't expect a call back. Once again, I feel like the work is done decently and people are nice. Nothing against the inspectors or people who perform the actual service. But VERY bad communication and professional response from the office staff. I would not recommend this company unless you are ok with spotty communication and random $3,500 quotes that are sent after the work has been done. read more

Jose was incredible. He thoroughly inspected the exterior our home for the mosquito issue we've been having, and suggested some additional tips on how to reduce the population. Appreciated him answering all our questions. read more

Everyone we have worked with at HomeShield has been responsive and professional. Very pleased with the service. They got rid of the huge amount of roaches we had (they got disturbed by a kitchen renovation) last year and are now working on a situation we have with mice. read more

Bradley was awesome! I was a bit haphazard today and he was able do do everything while I had an appointment. Looking forward to having him back. read more