I could not agree more with the 1 star reviews I have read, I would steer clear of this horrible company and their non-existent customer service. Within less than 30 days of getting my alarm system, I have had multiple issues, alarm companies are supposed to make you feel safe, but this WAY over priced company doesn't care about you, your safety or customer service, all they kept saying is I could pay out my contract for over$2500 - ridiculous amount considering the equipment was already installed. I wish I could be a part of a class action suit with the multiple people who gave this company a low rating - wish there was something less than 1 star to give - like negative star ratings. Not to mention, this is one of the most expensive monitoring rates out there. YOU HAVE BEEN WARNED! read more

This is one of the worst I mean the worst security company you'll ever need for your home security,and the worst part of it is the will force you to stay in contact with them by telling you that you should have contact us three months before the end of your contract. Please don't be a victim like me and some of my Friends. read more

First of all I have to wonder if this guy with Home Pro - his only job is posting apologies for very poor experience with the company.... That should give you great concern about using this company right away ...If your red flags aren't going up after reading these reviews, then your very likely about to be sucker punched by Home Pro and all the Home builders who use them... As a professional Home Theater installer I can tell you many stories over the years of the pathetic work this company does. The latest is a very expensive home theater wiring package that wont pass 4k on a good day...the same job had many of the speaker wires mislabeled ...as in other photos posted, the smart panel wires were also a rats nest... I really feel sympathy for all the headaches the hard working people suffer because of Home Pro - who is obviously laughing all the way to the bank... read more

Equipment works great, but...... I had to fix and un-clutter the DMARC box in my house. I had to remove plastic bags left in the cables because the installers did not throw it away their garbage. I had to fix the surge protector power outlet so it would keep falling every night which was my surge protector. They installed the wrong switch as it was not 1G so I had to go buy it and install it. All CAT 5 cables were to short no service loop. The door will not close on the DMARC box. Calling into customer service seems like you are bothering them if they even answer. Still waiting for the sale guy to call back for glass break sensor and the TV mount installation which I had done by another company Pure Media Systems (Chad was awesome) that was available next day. Quality is not there main focus, it's how fast can they get done and get out. Still thinking about ADT and just oust these clowns. Customer Service and Installers is why it's a 1 Star. I would put zero stars but no an option. Stay away if you can and if not be prepared for disappointment. So you responded back to call customer service when that is part of your issue. No thanks read more

I have lived in my house for just at a year. And this doorbell and camera never work and hasn't as I can prove on the app it hasn't recorded anything since early April. This was fixed before with a rep over the phone early on sometime after we moved in and it was set up. But again not working Called in. And because I allegedly don't have a maintenance plan ? Which the first time I'm hearing about this said plan. They said they need to have a tech come out and it will cost me 95$ an hour?! To fix it? We pay monthly for home pro security service somewhere in the neighborhood of 40$ a month. But 95 $ to fix a doorbell that is apart of security? Unreal. This is why the reputation for home pro is so bad amongst large swaths of new homeowners in the dfw metroplex. Take it from me, do not invest in your family's security in a company whose only interested in price gouging you to fix their faulty equipment. Update***** After refusing to pay 95$ I headed to the internet to try and troubleshoot this myself. HomePro uses Alarm.com doorbells which I was able to find a ton of info on. After the doorbell didn't respond to holding the button down for 75 seconds and 95 seconds for the factory restart it just stayed green. So I pulled the doorbell off the mount. These doorbell devices keep a charge after being removed for a period of time. So because the doorbell light was frozen on green and not restarting by holding it down. When removed after about an hour it died. I then took it back and placed it back onto the mount to which it turned on and I myself was able to reinstall it via the HomePro app. I am not a technician, how was I a regular customer able to fix this on my own, but when I called they told me I needed to have a tech come out and it was going to cost 95$ an hour. This information was on the internet. Very poor customer service and overly poor business practices. I'd be shocked to know that this information wasn't available by someone working at homepro. Very much a way to milk customers for money. After my contract is over I not renewing. And I will tell every person I know DO NOT go with HOMEPRO read more

Ben Perkins knocked on my door and asked if we could schedule a consultation. I asked if he was available now and he said of course! I'm surprised at how easy it was to set up and also how inexpensive the service is. Very happy with my choice! read more

I have contacted Kedrick and left a couple of voicemails still no reply. Giving the number of grievances listed here I think there should be more than one person to reached out to listed your canned response. read more

HomePro is deceptive when selling its services. Poor/rude customer service and it seems like you can not get out of their contract. I bought a newly built home and the builder was advertising for them. We were told that it would be a one-year contract with them; however, we found out later on that it was a 3-year contract. It is our falt for trusting them and not checking the fine print in the contract. read more

I purchased home security and an electronic key pad from HomePro with my new home purchase. They were extremely aggressive in closing the sale setting up auto pay and etc . During installation back in June the technician didn't bring the . It's now been over 90 days and my services are still incomplete . I've called customer service , my sales representative, and the sales director at this point . I'm disappointed that @ShaddockHomes would work with a company with such poor service . I understand we are all working in unprecedented times, but 90 days without proper follow-up and execution while continuing to collect payment is blasphemy. read more

We have to use this company because our HOA Hire them. They installed my home automation stuff in my new home. I wasn't impressed. Most of the switches they put in as the working with my security hub. I still have a Ethernet switch that still now working in my main area of the house. Had some wrong switches in my new home that they couldn't figure out. Ended up coming out 4 times before finding and fixing the problem. read more

I would not even give this a 1 star. I signed a contract last March of 2020 when I moved in to my new home. The sales man was very nice and explain the contract to me in details. Just before I sign a contract I always ask if an equipment fails and I have to request for a service call will I be charge. My sales man said "no" I spent a lot of money for a three year contract. My point is, after 4 years, my door bell camera gave out. I called Home Pro and requested for a service call to have my door bell fix. Shocking enough, the service rep advised me that i have to pay a service call for them to come in and check the door bell camera. I spoke with three different service advisor and those people are rude and does not care about their client. I ask for a supervisor and spoke with one. The supervisor also told me that its company policy. So I ask the supervisor, since my contract was up how do I go in cancelling my contract. I was shocked when he informed me that I have to pay $686 to cancel my contract because I signed a 5 year contract. I told him "no" I only sign for a three year contract. All I want is for them to fix my door bell camera and honor the sales man word that I don't have to pay any service charge. So lesson learned, do not believe your sale man. Read your contract and make sure double check on how many years is your contract good for. Lastly don't use with this company. Go some where else. I can't wait till my 3 years contract expired, but according to them its a 5 year contract. Once again , please don't use this company for your alarm system. read more

Just the worst security company I've ever worked with. They had the nerve to try and make me pay them to upgrade to 5G equipment, when I said no they told me my system wouldn't work. I asked if my equipment would no longer work will they let me out of my contact. I still haven't heard from them, but they still bill me. STAY AWAY FROM THIS COMPANY!!!! read more

I'm giving them one star because it won't let me give a lower rating. This company is very good at taking your money, but horrible at service. They don't answer the phone, if you do get through, when they put you on hold, it is at least 30 minutes. We ordered a top of the line security system, cameras, media room set up, speakers, etc. then came the bait and switch. The smart device to control the music in two rooms was not available. They offered an inferior system (their words, not mine) but would not refund the price difference. The installers were racist and islamophobic, based on their statements and conversations they had while in my home. Stay away!!! The customer service is horrible!! read more

Terrible customer service, false promises made on phone, condescending sales people, billing for services not rendered... Stay far far away and find another home security company! Do not recommend. read more

If I could give negative stars-- I would. I was provided the information for HomePro from our builder and now feel swindled. Thinking I was signing for a 2-year plan has now turned into a 5-year plan without any communication from HomePro. Went to cancel and told I need to pay out the contract. I will never recommend this company as they are making money by lying. read more

I occurred a problem with a new phone purchase and being able to see my cameras after several attempts it was fixed by the technician ZACH and in 5 minutes. The customer service folks were attentive, patient and professional. Thank you HomePro Zach/ Zachary! read more

Be sure to read the fine print at the bottom thoroughly. They will try to lock you into a 5 year contract without properly explaining, there's no way out. Even the scumbags at big telecom would only charge you a small cancellation fee and not the entirety of the contract. A little deceptive, and a lot of evil. read more

Beware of this company when you sign a contract. I signed when I got into my new Dr Horton home 3 years ago. My contract ends in March of this year. I contacted company 30 days before contract and guess what I need to contact 60 days and rep says I am stuck for another year. I want out of contract and I have to write a letter and they told me they could cancel me in 3/2023 but since I am writing to cancel so early they can't even honor it and to write to cancel closer to the time. Yeah right so they hope I forget. $65 with tax for 12 more months, no way. Best way to stop This practice is to spread the word and share information to every home owner and put pressure on home builders and go on local news. You have to make noise to get companies stop these practices. Scott read more

DO NOT GO WITH THIS COMPANY. They have you sign a 3 contract then after 3 years you can not cancel because it goes to an automatic 1 year renewal unless you want to pay the full year. You are required to give 60 notice. So if you do want to terminate their crappy service, then make sure you give them 60 days notice before the end of the year. Mark it on your 3 year calendar. read more

stay away from homepro!! - please read they locked me in a 5-year contract and their system stopped working within 6 months back in 2020 and they write in their contract they have no obligation to fix or replace the equipment. don't believe me? read the bottom of page 2 it says the following, "customer acknowledges and agrees that company cannot and does not guarantee the operation of the video monitoring system and cannot and does not guarantee that company will capture video footage of a specified quality". do you really want to have a provider who contractually does not want to service you? think about it. read more

Beware!! Be sure to read through the comments on here about the cancellation policies and the term period. We thought we were signing up for a 2 year contract - that is what the salesperson told us. We should have read the fine print (that's on us), but we found out we are locked into a 5 year contract. Huge penalties to get out of the contract. Only reason we want to switch is because the cameras are bad quality- break often. Over $200 just now spent to replace a camera that stopped working. Not cheap monitoring fees, which would be fine if the equipment worked and was better. Called HomePro to see if they had any deals to update the cameras- nope! Hope I can spare someone else the pain of going with HomePro! read more

1/16/22 update from last review: I called the support line like the manager on the last post recommended. Homepro did not appropriately document any of the issues I was having so they have no record of this being an ongoing issue for almost a year. They charged me $45 for a tech to come out and replace some parts of my alarm system. The issues persist, my panel continues to go off randomly throughout the day. To add insult to injury now their app does not work and tech support told me just delete and reinstall the app. I'm expected to do that every day?!?!?!!! And again, they did not help with my alarm going off randomly, they dont know how to fix it so they ignore it and hope I don't notice. They didnt document any of the issues from this call until I explicitly told them and asked that they read the note back to me. But I was also told by customer service that notes from the technician calls or calls on weekends are not saved so I'm probably screwed anyway. PLEASE DONT SIGN A CONTRACT WITH THIS COMPANY, EXPLORE YOUR OPTIONS. read more

App never works, cameras are always down, and the garage is always in a status of "open" when it is closed. Im locked into a 5 year contract with this trash. Unbelievable. What a horrible business. read more

Buyer beware...unfortunately I was stuck with them after my builder Westin had them installed and so I signed the 3 year contract for service via DocuSign but unfortunately a few weeks later they have another mysterious contract for 5 years signed by hand. At the end of the 3 years they are trying to not acknowledge the 3 year DocuSign but only the the 5 year hand written contract which I explained was forged because it's my wife's name not my name and not her signature and not even the correct way to spell her name. I'm sure they will attempt to bill me because even though I cancel they kept service running. Also I purchased all equipment and wasn explained that if you don't use them it will not work so waisted money. I wish builders would not do this and I wish HomePro would done better, very bad business practices. read more

Don't go with this service. Use literally any one else. The customer service is awful. It takes 3 different apps to monitor, see everything in your house. Some of the cameras are connected to 2 different apps. and beware, if you want to get out you have to give them 60 day notice or they automatically renew. That part is hidden in the fine print that you won't even remember seeing. Would give them zero stars but it wasn't an option. There are online services that are so much cheaper and have no contract. Don't get scammed! read more

We had a very pleasant experience working with Nate from the Austin location. We got our house pre-wired for home theater and music zones to which he and his team executed with no issues. Our builder had accidentally covered one of the patio speaker outlets and Nate took care of it as soon as I let him know. Furthermore, Nate dropped home the calibration mic that was missing with the amp. Kudos Nate! I see that HomePro Tech is not even 3 stars on Yelp right now but I am sure that employees like you can make a difference. Thanks for helping out with our home project! read more

WORST COMPANY EVER! deceptive and does not care about customer service. They tell you there's no contract then trap you with an "automatic renewal " or cancelation fee. Had them for 5 yrs and they nickle and dime for everything. Including their outdated and faulty equipment. STAY AWAY AND DO NOT USE THEM. Use a reputable company like ADT OR VIVINT. read more

Was not paid for training my last week...training was lacking checking for understanding, training fed new hires well...Appointments set by corporate were a joke as no one was home or claimed they never set Appointments. read more

A poor service that I regretted from the first week I purchased. And I was dumb enough to sign an agreement for 3 years. The app was clunky, the camera views were poor, and overall I didn't like the system. Went back to vivant immediately and I am stuck paying for another couple years. Lesson learned. read more

Excited to add to this company's solid 1.5 star rating average. They are just killing it in the customer service game. 5 year contracts with $500 buy outs when you want to change is excessive and pathetic. The 5 year contract part is hidden in the verbiage and never explained. They are clearly trained not to explain it. Not surprising from a company with as many unhappy clients as they have. Steer CLEAR read more

These people are a scam! Auto signed up as part of a 100 home development. Have never used them in 4 years as this is a gated senior community. Decided to cancel and was told it would cost me $432 and they need 60 days notice. Claimed I am under an auto re-newal contract!!!! DO NOT DO BUSINESS WITH THEM!!!!! read more

Save yourself the trouble and go with another home security provider! Recently bought a home and had the system installed and within the first 3 1/2 months the wall panel system randomly goes off when set to "Arm". This first time it happened I thought okay maybe I accidentally rolled over on my phone in the middle of the night while sleep, tripped the alarm, scared the shit out of myself & now there's a whole swat team at my door at 2:30AM. However, once I noticed that the system was doing it on its own (After the 3rd encounter with law enforcement at my door at the wee hours of the morning) I immediately contacted HomePro. . a real life nightmare. The rep told me I would have to pay a $50 service fee to have someone come out to which I politely asked why am I paying a service fee for a fucking brand new security system that is defective at no fault of my own??? Product quality & customer service is a complete 0. The customer is never right at HomePro. read more

Closed on a new build in Feb 2019, and just discovered an issue which HomePro is saying won't be covered under warranty. Their first reason to deny warranty was that they installed it all over a year ago. Before anybody ever owned the house. Makes no sense, and they even ended up backpedaling on that explanation. But apparently if you use a different monitoring company, your warranty is completely voided! On any security equipment HomePro installed. So they were happy to deny coverage for that reason. Two of my window sensors upstairs don't work, as they will not reflect a window being OPENED. They always behave as if they are CLOSED. Meaning the alarm won't sound if someone opens the two windows. All other sensors on the same zone show if opened or closed. This means that something is faulty with the install or equipment between the specific sensors and the homepro utility panel. If they come out to fix this problem on a new house that hasn't even had an owner for a YEAR, I have to pay $125/hr + cost of any materials. I am curious why other people have mentioned getting walkthroughs and checks of all the sensors when they moved in, yet that was never offered to me... as that would have flagged if there were problems with what they'd installed. read more

I signed up with Home Pro because they are the ones that did the initial wiring for our new home. On the initial date they were supposed to install, they no showed. I called and explained that I took vacation for the install. At this point I just wanted to cancel as they never installed or started service. I was told that I had a 3 year contract and that was my problem. After numerous calls went unreturned, finally someone called back and asked to reschedule on a Saturday morning. I agreed to give them one more chance. I was given an 8 - 12 install window and told that I was first on the schedule. On the morning of the scheduled install I received a call about 10:30 from the service tech stating that he was about 40 minutes away. I asked how long the installation would take to which he responded about 3 hours. I explained that the scheduled install time was 8 - 12 and we already had plans for the afternoon. I cannot recommend this company based on my experience with them. read more

horrible company. they are asking me to pay for an appointment I haven't scheduled for and technician wrote in invoice that he did service for the device which even I don't have my home. read more

Poor customer service. Auto renews annually without notification. Unable to schedule service in timely manner. Do not recommend

Three weeks after signing a contract with HomePro I'm trying desperately to get out of it. They've been nothing but trouble. I needed two technician appointments to get the system activated and explained to me and they don't even offer a user's manual. One day after the last visit my SERVICE light is on, indicating the system needs repair. When I called the number listed on the control panel I got a recording saying that the number IS NO LONGER IN SERVICE. I'm locked into a three year contract, which nobody explained when I agreed to sign on. That's my own fault but I'm telling you now there are good companies that will offer service on a month-to-month basis for a much lower price than the $35 I'm paying. I hate complaining. In this case all I can do is offer advice I should have heeded myself: let the buyer beware. read more

We signed up with HomePro because of our builders referral. I had NO CLUE I signed a 5 year contract until I tried to switch companies and they tried to you charge me $3000 to pay out the remainder of my contract. No only did I get tricked into a 5 yr contract, but they're customer service is terrible! They won't answer the phone, won't call you back & if you do get someone on the phone they are rude and will keep transferring you until you've literally ran out of minutes in your day to stay on the phone. Beware! read more

We bought our new build home in Texas, our home came equipped with the homepro alarm system which was installed during construction. We had a small issue and Kendrick was very helpful in resolving the problem. read more

Extremely bad customer service Devices keeps on break down Worst security company There sales representative lied to us about everything, over sell and underdeliver. He lured us into 5 year contract, no sure how I'll manage to discontinue the services Please don't use these company read more