Absolutely horrible experience at HomeGoods. The cashier at register No. 2 was beyond rude and acted like she did not even want me there. The moment she saw my Asian face, her attitude completely changed -- no greeting, no smile, no "thank you," nothing. Just a cold, rude expression and silence the entire transaction. I have never felt so unwelcome at a store before. Customer service employees are supposed to treat customers with basic respect, but this cashier clearly failed at that. Her behavior was unprofessional, disrespectful, and unacceptable. If you hate dealing with customers that much, you should not be working as a cashier. Management needs to seriously investigate this employee and retrain or replace her because she completely ruined my shopping experience. I will definitely think twice before coming back to this location. read more

We love HomeGoods. This locations is large and has plenty of fun selections. It is clean and neat. The staff are fine. They are orderly in the checkout process. Shout out for inclusive Halloween decor. We had to purchase the lesbian skeleton pillow for our in-community child who loved it. We did back to school shopping and got good finds for college prep as well. The kids often find great gift ideas here for their friends. I enjoy the fun selection of barware. read more

HomeGoods - Gay Halloween Decor - great find! - Home Decor Near Me - Plano, Texas

See all

Another really food HomeGoods experience in the books! This store is REALLY busy, so the shopping spree was not as pleasant as yesterday's at the Richardson store, but same great selection! As busy as they were, the staff kept the store as organized as could be expected. I am about shopped out for my home though, so I am tapping out on HomeGoods for awhile! read more

See all

I have to give them a fantastic review because they held my (item) couch for 2 hours while I got a u haul. They also helped me load it up. Very big and spacious store. Great customer service. And overall good prices and good items. Thanks guys. I appreciate it. read more

HomeGoods - On saw from $800 to $300 - Home Decor Near Me - Plano, Texas

Nice neighborhood store for all things home. Very moderate prices, and lots of household items to choose from. read more

HomeGoods - Home Decor Near Me - Plano, Texas

Worse location ever. I have HomeGoods E gift cards from my firm's rewards program. I screenshot the barcode and PIN number to make it easier for the cashier to enter in and scan. I used to work at a HomeGoods in Houston a few months ago before I graduated and moved back home. You literally just scan the barcode and then type in the pin. The cashier was giving me a hard time and wanted to know the exact amount on the gift card because you supposedly need to know the exact amount in order for the e gift card to work. I had $2.20 remaining on my e gift card and the cashier said it was ringing up as $25 only to say there's not enough funds. She then scans my other e gift card and says it doesn't work because it doesn't have any funds in it. I went outside to call the rewards company and they confirmed that my Marshalls/TJMaxx/Homegoods gift card was still working and had the funds on it. So I got back in line and got another cashier. This cashier wanted to see me log back into the rewards website I redeemed the e gift cards from so she can scan the barcode from there and enter in the PIN number shown there. They didn't even bother trying the screenshot I had of the exact same thing. Lo and behold logging into the rewards website and pulling up the exact same thing that was shown in the screenshot magically works now and they can see that there's money in the gift card. If this store doesn't accept screenshots of e HomeGoods gift cards, just be honest with me and say that straight up. Don't waste both our time and make me have to go call the rewards company to ensure that there are funds in them. Pulling up the exact same e HomeGoods gift card from a website doesn't magically make it work while a screen shot of the exact same thing gives you an error. Just tell me you want me to pull up the e gift card from the website because you don't accept screenshots of e gift cards here and the transaction could have gone by so much smoother and quicker. read more

I am in love with this store!! I can't believe I have never been here before. They have sooooo many cute Christmas decorations. I love the kitchen area. They have a ton of serving bowls and bakeware. The prices are fantastic! They have a good selection of olive oils, vinegars and healthy unique food items. One of my new favorite places! read more

HomeGoods - Home Decor Near Me - Plano, Texas

The girl who just checked me out didn't say ONE word to me! Not a word! No "hi", no "your total is", no "thank you", nada. She really needs to learn some social skills if she plans to stay in a customer service profession. She's rude and she made my experience incredibly awkward. Oh- you're welcome for all the cash I just dropped in your store. read more

See all

It's Saturday and there are 15 people waiting at the checkout with only 2 registers open. It's taking forever. They should have more cashiers! read more

I like Home goods, however this location has a rude cashier & manager Rosereo. I purchased a defective product from another home goods & they refused to give me a return even though I had my receipt & had purchased it the day before. Nowhere on the receipt did it state this. When I asked Rosereo to please write the corporate phone number on my receipt so I could call them, she said "look it up"...talk about customer service!?! I did call corporate & they apologized & said Rosereo would take the item back- which they did, however the cashier ignored me when I returned & complained about having to take item back. Another polite cashier, Mandy, told her to quit complaining at me. I won't return to this location. read more

I honestly don't know what to expect when I come to a Home Goods, but this one didn't match my expectations after shopping for years at the store on Coit and Campbell. I'll grant that it may have been the day/time I went, but shelves were fairly empty and the selections that were available weren't as appealing as the other store. What I do like about Home Goods is that you can spot good surprise finds and sometimes get an idea of something you like that you then can chase down on the internet (like the curtains I found there that were the wrong size, but the perfect look). All in all, I would shop here again. I just need to remember part of the appeal of the store is that it's a treasure hunt with no guarantee of success. read more

To post these pictures is actually showing the lack of respect of customers during times! Shortage of help and huge lack of respect on customers! Oh people grow up put your buggy in proper place or walk your lazy self inside to return it! Be helpful not the problem! Love this store! read more

My addiction to Home Goods is no joke. I make weekly visits, sometimes twice in a week. My favorite one is the Allen (includes a TJ Max) location but if I'm in the area I will stop by at this location is Frisco. They often have a great variety of things but I sometimes find that the shelves are a bit bare, it's kind of hit and miss. The aisles are very crowded during a busy hour which makes it hard to maneuver. For the first time tonight I stopped by half an hour before closing time and it was heaven. Only saw three other shoppers, maybe I'll start doing this more often. The staff is usually friendly, but during the busy hours there's no room for chatting which is understandable. Plenty of parking up front, plenty of outdoor lighting, good area of town. read more

See all

I am a home goods fanatic. With that being said I understand why this one got the crappy review it did. This is by far the trashiest both inside and out home goods I have ever been to and I've been to a lot of them. The outside had trash everywhere and furniture for sale just sitting the rain. The trash was overflowing and on the sidewalks. The inside of the store was a holy hell mess. No pride in this store whatsoever. The only reason I'm giving 2 stars is for the cashier who was great. Will I come back to this particular store??? Absolutely not. read more

I always shopping around here, and all stuff was nice and beautiful! Also cheap! If something had damage on it, the nice cashier will offer some discount on it. Almost shop here once a week! And really enjoyed to finding some good items! read more

HomeGoods - Home Decor Near Me - Plano, Texas

There's nothing more frustrating than pushing a cart and hitting a dead end of furniture in the middle of the aisle. And this is all that I experienced when trying to look at their rug selection. You can't get to it! I had to ditch my cart and squeeze past random crap just to see what they had on display. What they had wasn't worth the effort -- the price tag was okay, but the available styles weren't my cup of tea. Also, this place is overwhelmingly cluttered. I knew walking into a HomeGoods that shit was gonna be everywhere, but hot dang. Walk in with a game plan or you're going to suffer from "too much in your field of view" epilepsy. It's crowded with stuff more than it is people, but I guess some people are into that. Not me. read more

I love this store so much, great deals and it does have a high volume which is why it's always a long line. I don't mind waiting in the line because the deals are so worth it. Always treated with great customer service! read more

Worst service. Horrible store. Staffs are so rude. If you asked them to hold a big item so you can shop, they'll hold it for 20mins and give you an attitude if you don't hurry up on shopping. There needs to be more HomeGoods so I don't have to deal with this location. Spend too much money at HomeGoods to deal with this kinda treatment. However, Felecia the cashier is the sweetest lady! Each time I shop there, she's the only one that's nice! read more

Fast easy shopping trip with my son and daughter-in-law. Employees were nice. And some cute items. read more

HomeGoods - Home Decor Near Me - Plano, Texas

Thank you to the employee working carts at 2:00pm who saw the purse I left in the cart and secured it behind the counter.

Store seemed cramped. Lines were extremely long and moved at a turtle pace. They need a new way to check out. My item wouldn't scan. Had a pricesticker on I it but the cashier still had to get a new sticker instead of just putting in the price. This I believe is why the lines move at a turtle pace. I see no reason tto return to this store. read more

I used to shop this location off and on but it was so messy I couldn't take being there. NOW it's so nice. I'm not sure what happen but the store is now my favorite Home Goods in the area. So much nice stuff and the employees are so helpful. I picked up some really nice stuff for my patio and some fun outdoor toys for my kids. If you haven't been there in awhile you need to go. Or maybe don't so I can get all the good deals!!!! read more

HomeGoods - Nice selection - Home Decor Near Me - Plano, Texas

Wow this HomeGoods was a hot mess. It's so hard to find things here with it being scattered all over the shelves and the furniture taking up too much of the space in the narrow walkways. I was able to find a cute notebook though after looking through every single one and trying to place them back on top of each other without toppling the stack. I found other notebooks on my journey throughout the store that were almost intentionally yet haphazardly placed down if they matched whatever inventory was in that area. read more

I love this HomeGoods!! They always have a HUGE selection of items for every category...and they also carry huge crystal lamps that are worth over $100 for $50!! The staff is super nice and very helpful, and not in a generic way, all the employees seem so genuine and care, I've never ever had a bad experience with the people who work there. Tonight a girl who was working, named Ashley, was INCREDIBLE...I was the last customer before they closed and not only did they not make me feel rushed or like they wanted me out at all which I really appreciated because soooo many retail stores do that. On top of the absolutely amazing customer service from everyone, Ashley went above and beyond to help me find my vape (yes my vape, i always have it in my hand or pocket lol) I had either left it on the counter or back in the bedding aisle with the mattress pads and comforters. Even though it was 10 minutes past closing time, I asked one of the people gathering the carts if they could see if it was on the counter, and they were very nice and got the attention of Ashley. She was so sweet and literally went ALL THE WAY to the back of the store to try and find my vape. She found it and I was so thankful that she went way above and beyond just for me. If she will do that for one customer, I can't imagine how amazing she does during the day! Definitely my favorite HomeGoods...I really liked it before but this experience solidified that this will be my go to HomeGoods from now on. Way to go for hiring such awesome employees! Seriously they were all so amazing and so nice, i wish I could give more than 5 stars read more

The most disorganized store I have ever been in! So much crap shoved everywhere you can't find anything you are look for. Get with the program people!!! read more

See all

Homegoods Plano what in name of god r you doing leaving customers to wait outside in 95 degree temps 30 people deepJust ridiculous! The only store in the strip mall!! read more

I went in in my way to work on the off chance they might have a stand up coat rack. And they did! I got it for 39.99. It's metal so not easily breakable and its perfect. Such a great find. Glad I made the detour and found it. I also was able to find mats for my kitchen. 87.00 for all three items. read more

This location makes me so sad. I recently moved to Frisco from the Toronto, Canada area where HomeSense is all the rage and HomeGoods isn't a thing. Given that they are owned by the same company, I expected the same fantastic experience that I have always had every time I visited HomeSense. I was disappointed immediately upon walking into the store. It is so small and so cramped. There is furniture in the aisles and the rest of the store is a disaster. The selection of almost everything is terrible. While it has a similar layout and brands as HomeSense, the two are nothing alike in terms of selection, cleanliness and customer service. This HomeGoods location is where left over, unwanted home decor items go to sit on dusty shelves. I'm really hoping this isn't the case for all HomeGoods locations :( read more

This place is every bit of what others say, A MESS! A Fire Marshal needs to come in and shut the Plano location down until they can get their act together. Every isle is a mess. You can't find anything. It looks like junk on top of junk. You can't push your cart through most isles. The lines are extremely long because there are not enough cashiers. Find another location if you want to head to HomeGoods. read more

Love HomeGoods just not this location. Been in several times and the store is always over crowded shelves flowing onto the floors, disorganized, and cluttered. Not well managed or maintained at all. Floors are always messy and dirty with trash. I have been to several locations throughout the United States this is the worst. read more

Yeah these other reviews are not exaggerating how cramped this location is and how much junk is blocking aisles in every direction. The cashier that processed my return was very nice and they had all (ALL!) their registers open so they've moved very quickly. Too much junk and too many oblivious shoppers to come back. read more

This location was an absolute disaster. They had products all over the isles and on the floor. Never going there again. They need more people to keep everything organized. read more

My experience at this location was very pleasant!!! Daisy and Elizabeth really helped me out and were kind. It was a pleasure shopping at this Home Goods and I will very likely return for my future shopping needs!!! read more

I use to love this location, not anymore. I was talking with an employee about the store and they explained to me that a Manager left due to poor treatment from other Managers, now they don't have anyone to help them clean up the store. It shows that they don't have the help. When I was standing in line to check out I saw a short blond talking to the employee I was speaking with and then she walked away from the employee rolling her eyes. The employee then saw me watching and seemed embarrassed as she was starting to cry. I asked my cashier who that blond was and they told me she was a Manager named Tiffany. I hope someone does something about this behavior, it is not professional and not a behavior that should be present in management. read more

Excellent selection. I've gone several times now and have always been WOWED at the quantity and variety. Makes me wonder why the low reviews and which Home Goods do those people rate 5 stars?!?! What is the bar bruh? Lol read more

I'll never give a 1-Star Review for a HomeGoods, but this one is as close as it gets. Unfortunately, it is the only location in a very highly populated area (North Plano/South Frisco) and the store is a WRECK! I came in just to browse and was so claustrophobic with the way everything was disheveled, having to turn to your side to pass through the 'walkways', I turned on my heels right around. Not to mention the line that was wrapped around, on a Tuesday evening no less! read more

This store is sooo horrible!! We attempted to return item with a receipt and they would not take it back. The item was still brand new in the original packaging. We had a copy of the receipt. Pulled up the stores policy on my iPhone. The store manager Tiffany Duron is a big fat liar!! She looked at the webpage read the policy with us but was adamant about not taking the item back talking about integrity. What?!? Had nothing to do with the transaction. To prove she is a big fat liar, we shop at home goods all the time. Before there was a home goods TJ Max. The HomeGoods we mostly shops is the one in Irving on MacArthur road. Never had this problem before. Same thing, returned item over 30days old received store credit which was fine. The MacArthur manager said the item was not showing up anymore, but clearly read receipt. The manager took old tag off, and printed new bar code to sell the item. Same thing, the item was brand new. Yes, it can be resold. Now this ignorant store manager Tiffany Duron made a big deal out of not taking the item back. Sit in the store for over 30mins at registers trying to return item after she walked about around the store looking to talk to each manager about my return. She said she called her manager. Huh?!? Your badge says store manager. Anyway. NEVER SHOPPING HERE AGAIN!! Long as you have ignorant, less than intelligent manager working who do not follow the policies of their own store. Oh yeah, she was quick to pull out her district manager card Tim Herr, but would not give the name of her manager who she supposedly called about return. Gave us regional manager name Marti. She refused to help any further saying she does not have information and not looking it up. Tiffany Duron said she was now to busy to help us any further and walking away leaving her district manager card on a chair. Smh. This place is a trashy mess. Clean up the store and your act! read more

Love Home Goods' merchandise and then new location in Plano is very convenient for me. However, I only give 3 stars because they never have enough cashiers. The line can be wrapped through the store and they will only have 2-3 cashiers. read more

Since relocating I've been here a couple times. It's not my favorite. I feel that they don't have a very large selection of unique pieces like all the other HGs I've visited in the last. This store gets a bit crowded after 11am on any day. I'll keep supporting simply because this is the only HG in my area but I hope they get some more unique pieces in soon. Hoping in the near future another HG opens near my home. read more

HomeGoods should be everyone's favorite place to shop- unfortunately, not this location. Every adventure here is the same - cluttered floors and shelves, disorganization, crowded aisles, etc. I keep hoping that maybe I am shopping on the wrong day/time, but alas! - every trip is just one disappointment after another. This store could be a hotspot, - but not until the manager hears/ reads enough bad reviews to make some changes. Until then, I'm bringing my business elsewhere. read more