The entire team from Home & Hearth was professional and helpful. I ordered a wood stove insert from them and some of the conditions at my home made it a more involved install, and they made it happen. They even went above and beyond with an install on another wood Stove insert that I purchased on my own. I can't recommend them enough to anyone looking to change the fireplace situation in their home. read more

Home and Hearth Outfitters - Wood stove insert install - Fireplace Services Near Me - Denver, Colorado

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we used home and hearth outfitters for our new log home. it's a hand hew, custom log home. we couldn't put in some cheap fire place. after searching the internet and visiting some places in Co Springs for a good quality fire place we finally came across home and hearth outfitters in Denver. We made a call and set an appointment with Aaron on the computer. Because of all the covid BS we met on the computer. Aaron helped us to choose the fireplace we wanted. We made the purchase and from then on every thing was easy going. The installation was perfect. We are very happy with everything and recommend Home and Hearth Outfitters. read more

A few weeks back, I contacted Aaron to see if he stocked a specific grill I was looking for. I was right in the middle of an outdoor project where I needed to determine dimensions for the masonry crew. Aaron was AWESOME to work with. He was able to source the grill I wanted at (or very close) to the same price Amazon was offering it for. But the kicker was, Aaron went out of his way to ensure I could have the grill in my possession before the weekend, knowing I had crews working around the grill delivery. I placed the order on Thursday and was able to pick it up on Friday morning! I can't say enough good things about the level of service I was given and on top of it all, I love my new grill (picture attached). Thanks Home and Hearth Outfitters - you'll get my business again, for sure. read more

Home and Hearth Outfitters - Fireplace Services Near Me - Denver, Colorado

AVOID THIS BUSINESS. They're fraudulent. My wife and I wanted to install a gas insert into our old 1894 house. We called H&H based on Yelp. Aaron came over, showed us a picture of a nice vintage-looking unit, and said he could give that to us -- no problem whatsoever. Fast-forward one week, and Aaron backed out. He said they wouldn't install it but would sell us the unit (Enviro Q1) "at a discount" ($2,000) as a compromise. He said it'd be no problem for someone else to install. Sounded fair. Turned out to be a nightmare. It was installed fine, but it was completely unfinished without the proper surround and without custom metalwork. Aaron neglected to tell us that the picture he showed us included an (1) an antique surround, (2) extra parts, and (3) significant custom metal work. Awesome. Then, for OVER A YEAR, this stupid business ignored our complaint: that they marketed to us a different product than that which they eventually sold to us. They refused to give us our money. Aaron eventually admitted that the picture he showed us included "extra work," and he wanted to show us something "similar" to we could get through him. Big difference. That's called fraudulent misrepresentation. Oh yea, and the "discount?" Turns out you can buy that unit anywhere for at or less than that price. (We were originally too trusting of him, but later did a Google search for ourselves to confirm our suspicions.) How did it end? $1,500 more (almost TWICE the actual price of the unit), 2 more contractors, more parts, and countless hours wasted away. My wife and I talked to about 5 other contractors who all walked away, saying it was a messy job. We finally got ahold of an East Coast fireplace business recommended to us, who sent us the parts we needed. We then hired ANOTHER contractor to do the install and do some custom metal work. It looks halfway decent now, but no where close to the picture Aaron showed us. I cannot condemn this business strongly enough. I have never in my life experienced such blatant fraud and flippant customer service (on a repeated basis). Had it not been for the fact that we've now sunk approximately $5,000 into this unit, we would pursue a BBB claim and/or just sue this business. read more

I'm a proud, long-term West Wash Park resident and I like to support local businesses so was super happy when I could patronize a local shop. I ordered a nearly $10k Valor gas fireplace from Home and Hearth and waited almost 4 months for its arrival. There are supply chain slow downs right now, so I totally get it. Today was my much anticipated delivery date. When the drivers arrived, I was completely overjoyed to meet them. I showed them where it needed to be placed and they promptly went back to their truck and then drove away with no further communication. I touched base with my salesperson Cal who said they were not able to deliver the unit because I had "accosted" the delivery drivers and had used some "not so nice words" with them. To say I was gobsmacked was an understatement. He said if I wanted the unit to be re-delivered, I'd have to pay another deliver charge and it wouldn't be until the end of the week. This was super odd to me as I'd already paid for the delivery, so I had my contractor drive to their warehouse to pick it up personally since Cal offered no solution. I attempted to reason with Cal but he became increasingly hostile, accusatory, pithy and downright incorrect in his assessment of the situation. He absolutely refused to listen to reason. I asked if he had me confused with someone else but he just continued on with his attack. He said this was a "he said, she said" situation and that he trusted his delivery drivers. To say "the customer is always right" clearly was not within his vernacular, nor was he willing to try to resolve their debacle whatsoever. I totally regret spending nearly $10k of my hard earned money with this outfit and recommend the homeowner not spend two cents here. Home and Hearth Outfitters clearly needs to reset their priorities if they'd like to stay in business. read more

I had a fireplace insert installed this fall and have been very please with the product and service from Home and Hearth Outfitters. There were a few glitches with the install but I own a 120 year old house so that did not come as a surprise. What mattered was that the installers made sure it was done right and according to the original agreement. I have been using my fireplace most days all winter and have had zero problems. I definitely recommend Home and Hearth Outfitters. read more

Unfortunately just too many things went wrong. And customer service is not a priority here. When my wife and I went in to shop, we made clear that our #1 priority was the availability of our new fireplace. We needed our contractor to get to work immediately to keep the remodel timeline on our new home. Heath promised us the next Monday so we spent nearly $11k on the new fireplace unit. Monday slipped into Wednesday. Our contractor installed the box, etc. but we could not test it nor complete the installation because two pieces - the burner kit and the interior panels - were still missing. Three weeks after the promised Monday, I call - again - and I'm told the burner kit will arrive in six weeks. (!) This was clearly unacceptable so I placed call number one to the owner, Pete. He chose not to call me back, however he obviously rattled Heath because miraculously the missing parts were available in three days. I left two more messages for Pete over the course of two weeks. No call back. Finally I go into the store and ask for Pete who is not there. I tell an associate that I've called three times - Pete needs to call me back. He finally does later that afternoon but offers up no compensation whatsoever for the service I have received. He apologizes but that's it. In summary, Heath signs up for dates to close the sale. No compensation is offered to make up for the misleading info about dates. The owner does not return phone calls. Not a good experience at all, I do not recommend this place. read more

Arron and the company provided extraordinary service throughout the process including purchase, a complex installation and without request came to my house to show and train me on how to use the remote to control my fireplace. I could not be happier and strongly recommend. bruce read more

I am an interior designer. I had a question and Jefferson County Colorado wasn't helpful in telling me if this wood stove design was in fact safe. I googled and called this company. The guy I spoke to was well educated about the codes and guidelines, plesant and helpful Thanks! read more

I used to shop at Home & Hearth quite a bit, but after they sold me the wrong product altogether, and then refused to replace it with the correct one I will not be back. I have found the same products for a lot less elsewhere. Steer clear of here. read more

I have never experienced such horrible customer service in my life.

Stay Away.....They don't operate under the hours they post on their Web Site and if you read other reviews, there is no customer service. I would stay away there other great options out in the market place. read more

WOW! Talk about a great company. We bought our fireplace insert from them back in 2011. Today, it started snowing (April 22!) and we went to turn it on, and nothing. I called them, spoke with Heath, he had my file pulled up in about 2 seconds, directed me to the problem (new battery needed for the electronic starter...who knew), and viola, fireplace on! it doesn't get any better than this.....thanks to Heath and Home & Hearth Outfitters! read more

I asked Home and Hearth to create a custom cover for my new firepit and they did a great job - the cover required a little tweaking to fit over an electrical outlet. All I had to do was call and request a revision, they picked up the cover, reworked it as needed and then delivered it with no charge. And it the cover was in place for our first snowstorm of the season! Very happy with the work and the support offered by this outfit. read more

These guys are the BEST!! They know the products and are excellent at providing customer service. Strongly recommend them to you and know any purchase you make with them will come with timeless support. Got a better deal? Just call Heath or the other guys and let them give you an understanding why you want to shop locally. read more

May 27, 2010 In May of 2009 I walked into Denver's Home and Hearth Outfitters showroom looking for an outdoor kitchen. I was approached by a sales employee named Justin Smith. Justin was very friendly and helpful as we walked around the showroom with a blank piece of paper "data sheet" and a pen picking out various Viking cabinets, a BBQ head and a Wok. He wrote the prices and a total on the paper which I took home with a Viking Catalog to think about it over the next week while I was traveling. I called Justin back and decided to go with the entire package. At that time Justin sent me an official quote via email and I noticed that the total from his hand written paper was different from the official quote so I simply sent him an email asking why? Hey Justin, Thanks for putting this together for me. One question: Last week in the data sheet that you provided the Wok cooker is quoted at $2449 yet this invoice is at $3029. Can you tell me what the difference is? All the other quoted prices match. Jason Justin replied within minutes with this response: Jason, I hope that the travel has been good! I realize what I did when I wrote down the $2449 price for the wok. I was reading off of the wrong line in the Viking book, and priced out the outdoor 24" range top. Because of my mistake I will honor the price of $2449 for the wok. I apologize for making the mistake, thank you for catching it! Safe Travel, Justin Smith Home and Hearth Outfitters Denver, Colorado Had Justin's answer been, "I made a mistake, the actual price is $3,029" then I would have had an opportunity to make a decision that first week of June, 2009 to either accept the new price, or change my order. Instead his FIRST response was to "honor" the price. I honestly thought nothing of this discount assuming there was some play as a sales employee to close the deal. On a $18,000 BBQ, I expected some sort of room for negotiation. Justin DID mention to me over the phone that because of the relationship with Viking he was not able to maneuver the price on the invoice because they would get in trouble but he would find a way to make it happen. Again, I thought nothing of this practice assuming this was standard business for Home and Hearth Outfitters. Justin required half down to start the order which I paid off the official quote, knowing it did not reflect the discounter price. 8 weeks later, a few days before delivery Justin called me for final payment. I reminded him that I had no official invoice reflecting the discount he mentioned. (Notice I even suggested he leave the invoice as is): Justin, Remember this conversation below? I realize that it was a simple mistake and you nor your company should be penalized $600 for such. On the other hand it is a $18,000 purchase of which I paid full price and never asked for any discounts. I'm sure that's unusual. I always thought of this as my little 3.3% discount. I don't want this to come from your commission, I hope you have some room to wiggle with company prices. Here is my recommendation. Leave the invoice as is but make me a deal on the refrigerated drawers that I can't refuse. Sell them to me at cost and turn me into a Home and Hearth sales guy. I've already had a neighbor come over and tell me he had similar thoughts for next summer. Jason His response: Jason, My Apologies! I forgot to change it in the system, and in turn forgot all about it. Again, thank you for catching it, I hope you don't think I was trying to pull a fast one. The difference will be taken out of the remaining balance left. I will touch base with you next week about it. Have a great weekend! He then called me on the phone, insisted on removing the $580 and took my credit card number for the remaining balance minus the $580. On the day of delivery in late August my countertop was not yet completed by my contractor so the delivery team was scheduled to simply set the components on my patio and return for installation. Since then, I've been out of the country. I've just returned for the summer and my contractor completed his job over the winter. I called Home and Hearth to do the final last step and they are telling me that Justin did not have authority to give a discount, they are refusing to deliver my gas regulators nor complete the installation until I pay them $580. I am the type of customer who pays all of my bills on time. I am also ethical and painfully honest. From my perspective, I made a perfectly logical and ethical consumer purchase with an employee of a Viking reseller. I paid my bill in it's entirety on the day of delivery. I've thought nothing of this transaction for 10 months. I now understand that Home and Hearth has since FIRED Justin because of this and other like deals he made while employed there. I understand that I was dealing with an unethical sales man and it's an unfortunate position for Home and Hearth. However, I strongly believe they should fix this not me. read more

I just had a fireplace installed today, and Home and Hearth did a fantastic job! I worked with Aaron, and he made sure everything went smoothly. He came and measured, showed me which unit would be best, and had it installed quickly. I am very happy with Home and Hearth! read more

This is seriously the best fireplace store in Denver! These guys really know what they are doing and the end product is just beautiful. My fireplace is so amazing and we get compliments constantly! I loved it so much we had them do an outdoor fire-pit for us too and it is sooooo nice in the summer! read more

So I just need to say that this is the place if you need a quality/luxury fireplace. Home and Hearth has any hearth product that you would need to suite your needs wether outdoors or indoors! read more

Our initial experience with this company was less than positive as the product we were sold (an envioro insert) had performance problems from the start. They did come out to fix our initial issues, but we were told it was a fluke and there was nothing really wrong. So, since we didn't use the fireplace a ton, it was another year (another winter season) before we were using it again and had the same problems. With two kids under the age of two, we didn't have time to focus on it for that season or the next. This year we were still experiencing the initial problem (the fireplace would go out after 10 minutes +/-) so we called the company again. They recommended Asahel with All Fuel Fireplace as their service provider and he came out and determined it was a faulty part. Asahel was very helpful and he talked to the owner on our behalf and the owner was very helpful in comping the faulty part to make up for our troubles. Asahel came back out to install the part in a very timely manner, and even cleaned our fireplace while he was there. We now have a working fireplace which we are really enjoying! Thank you both to Home and Hearth and Asahel for making this right. read more

I do not recommend this company. Long story short, we were to purchase a door for a new fireplace remodel. We discussed with Justin and Heath waiting to make the order for the door until the final work was complete so that the correct measurements could be made. Instead, they used old measurements and ordered the 900 dollar door. When we pointed out to them that the door would not fit the new fireplace, and was ordered in error, we were told by Heath initially that we would still have to pay for the incorrect door. After further discussion, Heath changed his position and said 'We'll take care of it'. Upon ordering the new door and paying our bill, we discovered Heath had charged us for both doors. When we pointed out that this was not exactly 'taking care of it' for us, he denied ever saying that and insisted we pay for both doors. We then took this issue to the owner Pete who said it was a 'he said, she said' situation. Ultimately, we canceled our order for the second door, and were forced to pay 1/2 the price of the original, incorrect door. Unfortunately, our experience sounds very similar to Mark K.'s yelp review from 3/13. If one does business with Home and Hearth Outfitters, I would definitely have every interaction and detail of the job written and documented explicitly, or you may find yourself in a similar 'he said, she said' situation as us, and be footing the bill. read more

So far (one week) so good. We purchased and Enviro gas fireplace insert from Aaron. It was in the warehouse on the day he said it would come in and was installed on the promised day. The installers were a little early and dealt professionally with the problems they encountered after the old one was removed . When I call for Aaron and leave my number he returns my calls in timely manner. When I call the store most of the time a helpful human answers rather than a computerized menu. I'll give 4 stars now and either adjust up or down if we ever have service issues to deal with. read more

We had a Jotul fireplace installed and it's beautiful. It lights up and completes an otherwise cold spot in our house. We now use the space frequently. Home and Hearth did a fantastic job. We had a few issues along the way, and they resolved each and every one in a timely manner and with great patience. Thank You! read more

After getting three other bids to have our small, 1990 fireplace retrofitted with a contemporary look, we decided on Home & Hearth Outfitters. They were the only company to come out to our home and give us a realistic assessment of what our options not to mention years of experience to do the install. A visit to their showroom on Logan made the visualization of what our new fireplace could look like was an added plus. Though there was a hiccup on the original installation, the manager Heath, was quick apologize, correct the oversight, offer amends and an expedited installation return date. Our installer, Oscar, was exceptional. Oscar was professional and courteous to the max. I only wish there were a thousand Oscars to go around the city. We now have a much improved fireplace, not only functioning-wise but aesthetically as well. I was trying to think about the last time I had great customer service but up until my experience with Home & Hearth Outfitters, most companies have lacked in that area. Even though our particular job was a relatively small one compared to the majority of the custom work they do, Heath and the rest of the team, treated us like we were just as important as their biggest clients. It was a pleasure doing business with Outfitters. read more

I called a number that was posted on Craigslist and when I called the guy wanted me to text whatever I wanted to say because he was too busy. I was about to spend $20,000 and did not think it was appropriate for these people to only communicate with me through text because they are simply too busy to answer my calls. I will take my business somewhere else and I thank everyone who posted these reviews as it really helped me make my decision. read more

We scheduled an estimate for today and received a 2 hour window for Pete to show up. Called 2 hours in and Pete was still at the store. The woman who answered the phone said, "It's hard to get away". What would not have been hard would be to have someone call and let the customer know that you will not be arriving within the time specified or in this case maybe not ever. Apparently our time is not worth anything, even though we left work to be at home. I look at it as a warning sign which is better to know before using this company and running into other problems. The woman then called and left a message that she had actually scheduled us for the next day, but she didn't mention that when my husband called to ask after the whereabouts of "Pete". Needless to say we will not be using this company. I always find poor customer service to be an interesting business model. read more

About 10 years ago I bought an outdoor grill from these people. Now they treat me like a leper. I provided them with every conceivable piece of information so that they could tell me how to convert this grill from propane to natural gas. I called twice and e-mailed them 3 times over as many weeks. They have not had the courtesy to respond in any way to my request. They have my name, date of purchase, e-mail, phone # and all relevant info on model, etc. Perhaps I can't make the conversion. I don't know. I do know that the manufacturer has referred me to Home and Hearth and now I've been hung out to dry. read more

Our Builder, Chalet, referred us to H&H so I was expecting a totally satisfactory ++ experience. We were so disappointed. First, their hours are extremely limited so it was difficult for us to find time to visit H&H. Second, the show room was a mess with tables filled with old seasonal discounted junk. There is no way that we could find or get information on the fireplace models we were sent to look at for our new house. Third, and most significant, we spent half an hour there and could not get a salesperson to even acknowledge our presence. read more

We purchased a Napoleon gas grill in Fall 2012 from Home & Hearth Outfitters. The grill was not in stock and had to be ordered. THere were several delays in the shipment of the grill and trying to get updated information was nearly impossible - the customer service was very poor and little/no follow-up during this process. Finally, the grill arrived, but it took over a week to finally get a straight answer that the grill had come in damaged and had to be reordered. Upon delivery of the replacement grill, it took several follow up calls to confirm when the grill could be picked up. I paid to have the grill assembled by Home & Hearth Outfitters and picked up the grill, took it home and hooked it up to the gas line. The rear Infrared ignitor worked great from the start. However, the starter/ignitor for the bottom 4 burners has never worked. We contacted Home & Hearth Outfitters to see if they could send someone out to determine/correct the problem. I was told that it was a busy time of year, that sending someone out would cost $139 to fix the problem as they didn't do the installation (note - the person also made it clear that if it turned out to be a factory problem, there wouldn't be a charge). They normally charge $339 for the installation. I tried to point out that they had done the assembly, but he insisted that if I did the actual gas line hookup, it was not something they would cover - and the service fee charge would apply. I'm not sure that's the right answer, but did want to provide the above information for anyone else considering shopping/buying from Home & Hearth Outfitters on East Evans in Denver so they can factor it into their buying decision. read more