Exceptional service and will certainly use this company again. Ernie was great. Knowledgeable and took his time servicing my fireplace.

Bruno was an artist when working on the fireplace we had. i recommend him to anyone that needs work done. set down covers on the floor to not get any of my carpets or things damaged. read more

Bruno is a rockstar! He cleaned and repaired a leak in the tubing on our Vermont Casting free standing stove. He really knew what he was doing and patiently answered all of my questions. He cleaned and polished the stove after he completed the work and it looks beautiful. Highly recommend this company and Bruno the technician! read more

What a pleasure to have Anson, Kenson and David install our new Marquis Serene 60 fireplace! They provided an efficient installation and were very respectful of our home. They took the time to review the remote control and all the features with the fireplace. Very good value for the work they completed. read more

Fireplace & Grill Experts Inc. - Fireplace Services Near Me - Aurora, Colorado

Bruno did an incredible job on our fireplace, he answered all my questions and really took pride in it making it look new. Thanks F&G Experts, see you next year, so happy I found you! read more

Bruno came out, cleaned and inspected our fireplace. Really knows what he's doing. Left it spotless, explained issue it was having. Real pro!! read more

Bruno, the technician, came out to do the annual service for our gas fireplace. He did an excellent job cleaning and adjusting our fireplace and the flame height and ignition time is better than it has ever been. He was also very courteous and professional and explained tips on how to keep our fireplace working at peek efficiency. As mentioned in other reviews I have read I too will be requesting Bruno when I need service for our fireplace. read more

Thank you for sending Bruno to fix my fireplace. He did an excellent job!! He certainly has the knowledge, professionalism and skills to solve problems with fireplaces. He is courteous, listens to the costumer concerns and makes sure he cleans the area he was working on. I will definitely be requesting him when we need help with our fireplace. read more

Bruno provided excellent service! We have used this company for over 12 years and always been impressed with their employees.

Beautiful craftsmanship for a brand new fireplace with mantel and the team was very easy to work with. Very generous with their time and resolved initial installation issues we were having. Thanks so much! read more

Fireplace & Grill Experts Inc. - Fireplace Services Near Me - Aurora, Colorado

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The last company that came to service our fireplaces (2) told us we needed to replace systems at a cost of $800. Since our thermostat, blankets & pjs work well, I put this expense off until today. I pulled the trigger, got a referral & set an appointment for today. So happy I did!! Don was great! Professional & neat. No mess during or after service was performed. He even took time to teach us routine things we could manage between service appointments. And it cost less than half what the other guys wanted (wish I could remember their name). I will use them again for future service. Thank you! read more

I had Jason Brendlinger come over to do an estimate. I had problems with my older gas fireplaces and was interested in buying an additional wood stove. His visit I had hoped to simply figure out where it made the most sense to place it. Before we even got to the stove I wanted to buy and have him install he helped me understand what was wrong with my gas fireplaces that weren't putting out heat. He then thoroughly went into details about the options for where to install the stove I wanted to buy. Instead of encouraging me to install it where my older gas fireplace was he explained how that location would be much more expensive and not as efficient. The key here is he wasn't simply trying to sell me something or rush through an estimate. He paid attention to my needs. I had been to three different Fireplace showrooms over the years to speak with their experts about the issues with my current fireplace. Every single time they pushed me to go a route that would have ultimately cost twice as much (or more!). They simply wanted to sell me a unit and not help me understand what made the most sense for my situation. That is why I never bothered to actually buy anything until now. read more

Update: the owner reached back out, had listened to what I'd been told by employees and what was done. She had the grill fixed and went above and beyond to make it right. Not all first experiences go well but it is good when one realizes they erred and they fix it. read more

Great experience with fireplace & Grill Experts. This was my first time hiring a service to clean my grill, and I will definitely call them again at least once a year. -Nate was patient with scheduling & answering all my questions. He always responded the same day. -Don got to my hone on time. He is avery nice man, very professional and skilled, did a wonderful job cleaning and unclogging my 17 yr old grill. I will know who to call now if I need help with my fireplace. !!BONUS: it has been two days since my grill was wonderfully serviced and no one called or emailed to request or pressure me to write a review. How refreshing is that! read more

They fixed my pilot light problem. I would highly recommend them. It took me awhile before I was Recommended by a different fireplace service. They know what they are doing. read more

My husband and I moved into a house with a damaged fireplace/chimney stack. We didn't know this until we had someone out to inspect and clean the chimney. We decided we would replace the entire fireplace for safety reasons. We stopped by ROCKY MOUNTAIN STOVE & FIREPLACE, where Matt was kind enough to show us several options. We found the modern wood stove we were looking for, and Matt then referred us to FIREPLACE & GRILL EXPERTS. We were able to schedule an appointment, at our house with Jason, to get accurate measurements and a quote on the removal of the old fireplace, and the install of a new wood burning stove. Nick, Lito, Jim and Mike had the horrible task of taking out the old fireplace, and preparing/installing materials for the new fireplace. They were very skilled and were able to accomplish this within a couple days, making sure to care for our carpets and furniture. Caesar and Steve then arrived to install the drywall, mantle, hearth and all the stones. It was obvious they were very experienced, and with Jason's accurate measurements, we had the right amount of stones, which we purchased from FOOTHILLS STONE SUPPLY (Brendon). The prices for the stove and install seemed fair, and as of today, we have a beautiful new stone fireplace. All of the personnel were very friendly and accommodating. They worked extremely hard, and their cleanup was so good that you wouldn't know any work took place. We couldn't be more pleased with the AWESOME outcome! Kudos to all of the companies and their staffs for making this a super, successful project! read more

We bought a house with a non-functional gas fireplace. The folks at Fireplace & Grill Experts were great to work with. One visit and the fireplace is functional! They also did a thorough inspection so we know the whole thing is safe to use and won't blow up our house, and told us what type of logs to buy so it looks great. Would definitely recommend! read more

We had a gas fireplace installed a few years ago bought from Rocky Mountain Stove on Simms, and after replacing the batteries in the remote and receiver, it would not light. A call to Rocky said, call the installer - Fireplace and Grill - to get a service call. Great dispatcher lady there told me they're booked into early December but she'd check for any cancellations, so nice. She found one for us for the next day! But it was the big new snow day, I got a call from they saying, could they come the next day - sure. And then about 2 hours before that appointment, Fireplace calls to say their tech is running early, could he come sooner, sure. Mike arrived and what a great guy. Covid mask, tools, a vacuum, took off his shoes entering the house and saw the problem (user error - me) but did a thorough cleaning, apparently it's good to service the pilot light for built up crud, cleaned the whole inside of the unit and the glass. Works better than ever. Highly recommend. When these guys did the install they were super professional as well, installing the gas line, a lot of work and they were all real professionals. read more

Yesterday Don the technician for Fireplace and Grill Experts came out to service and make sure our grill was in working order. We couldn't be HAPPIER! There was a 2 week time once we set the appointment. Our grill is a Webber Genesis. It needed servicing and when done looked NEW! No parts. $150. I will recommend them to everyone! 5 stars! Dan in Denver read more

Don just left me with a gas grill that looks brand new. It was quite dirty and he did a wonderful job cleaning it and making a few adjustments. He was on time, left the patio clean and answered a few questions. I was totally happy. read more

I wish i would have seen the review before i hired these guys. I scheduled the appt with them to get a new gas fireplace insert. The owner JAson came out and was very nice and professional. HE advised me on 2 units to choose from and where to purchase the unit. He said he would send over all measurements so that the place we buy the stove fromwill have it all. I specifically asked him about the existing opening and he said the surround would cover it. The only optional added piece would be for the bottom because it was a 3 sided surround on the fireplace. Which would be additional$250. Long story short, when the install happend 3-4 weeks later the unit left a 2-3 inch gap on the existing opening! Thats the way the installers left it. No call, no follow up. WE were very unhappy. We had to pull the unit out ourselves and spend another $300 to raise the unit up with a custom hearth. Fireplace and grill non- experts blamed us some how for the error. How, i still cant understand. They had several excuses. Not one of which was, "Sorry we messed up" I hired them for their expertise, which we didnt get. They certainly wanted their full $540 installlation fee, even though they basically stuck it in, and left us with it to be completely re done. read more

We were referred to this company by the company who sold us our insert. Scheduling and getting information is quite a challenge given the person who answers the phone cannot answer any questions. She often has to get the owner and say they'll call us back. That didn't happen, I always had to call back - several times. The work performed was great and the two guys were quick and tidy. They did a good job opening up our old masonry fireplace to place the new fireplace insert. No problems to date and were very happy with the installation and our new lower heating bill. read more

This is review of 3 service calls over the past 2 years. 1. Our gas fireplace was "acting up". It did not always start correctly. The tech came in and fixed it. And, told us how to keep it working correctly so we would not have to call again. 2. Our Vermont Castings grill had some parts die. I might have have the cause of one of them as I left a cover on over lit burner. Might. Maybe. No confessions from me. The tech made 2 visits. One for diagnosis and cleaning. Excellent. Today (03MAR2011) he came and repaired our grill. It works perfectly. In all cases, they call and confirm the appointment and they show up at the appointed hour. read more

The gas line on our Sedona Lynx gas grill caught fire. Don came out and quickly diagnosed cause. He replaced the flex line and routed it to prevent a recurrence. He also did other repairs without additional parts. And, then he thorougly cleaned our 6 year old grill. Reasonable cost. Highly recommend. read more

I called to get my gas fireplace repaired. We just purchased the home but knew the existing fireplace was missing several important parts and was not safe. After scheduling the appointment with Nate I sent him several pictures to try and help the tech Frank see the issue before coming out. When Frank arrived he looked at the fireplace for 10 seconds before he told me that it was completely unsafe and needed to be replaced. When I asked him about installing the missing parts he told me there was no way there are parts available for the 20 year old unit and called the office who told him the same. I asked why he couldn't just see this from the pictures I sent and save us both the time. Frank told me he never saw the pictures I sent which I got confirmation from Nate for receiving them. At this point I told him I didn't think paying him the $100 service visit was fair. After hearing this he called the office again and this time they said they could probably track down the parts but of course, I needed to pay the $100 first before they could look. After a couple of days I talked with Nate again who told me that he couldn't find the parts and that I needed to replace the unit which would cost between 7k and 9k. Ultimately I ended up going with Fireplace Solutions and Service who did a great job. The owner Steve told me that he could find the parts and fix the unit within a couple of weeks after I sent him the same pictures and the model information he requested. read more

Tim was a phenomenal technician and a real nice guy. After Nate found and ordered the parts for my old Weber gas grill, I scheduled them to come out to fix both my grill and my old gas log fireplace, on the same service call. I didn't think my gas fireplace would work that well or look that good ever again, but it's like brand new! Will call them again whenever I need to service these two appliances. Great company! read more

It was easy to make an appointment (plan ahead, they are busy) and Don was efficient and professional. He provided me some good tips on maintaining my gas fireplace and left it looking better than it did before he arrived. I'm very satisfied with the service and would recommend this business to anyone needing their fireplace (or grill) serviced. read more

Great company to work with! They have unbelievable experience and staff!

Great service, pleasant and professional staff that know what they are doing. Showed up on time, cleaned up after themselves and left our fireplaces looking and running as if brand new. read more

Poor service coupled with poor customer service. Ended up having to hire someone else to finish the job.

The guy who is responsible for scheduling is not helpful and doesn't care if a customer has a big problem - not his problem. This was the second time that the dealer referred me to Fireplace and Grill Experts. In both cases, they were a month or longer out. This time, the gas fireplace that heats half of our home wasn't working. I couldn't wait for them, so I contacted the manufacturer in Canada and the problem was easily solved in about 5 minutes. The Fireplace and Grill Experts service manager told me that he couldn't provide support to solve the problem. I don't understand why Colorado Hearth and Home uses them. Really disappointing and really, really rude. read more

Over the last three years, I have had three different fireplace repair companies "fix" my gas fireplace. Fireplace & Grill Experts were the only company that really FIXED the problem. If you have a gas fireplace problem, this is the ONLY company you want to use. My home has built-in gas fireplaces that are now over 15 years old. When I turned the fireplace switch on, the fire would light, but shortly afterward the fire would switch off, then on, then off, etc. The problem has gotten much worse this year. Fireplace & Grill Experts was the only company to really FIX the problem. The fireplace works beautifully now, and Fireplace & Grill Experts have earned my repeat business because they have significantly higher expertise than the other two companies. read more

Jason and Nate have been a pleasure to work with. Jason was very thorough at our initial visit re: options in replacing our old fireplace insert & offered wonderful suggestions. Communication with all staff has been terrific especially meetings/phone calls/texts with Jason. I know I can always count on hearing from him in a timely manner. His installation crew (Mark, Tom and Richard) were meticulous. Overall, EXCELLENT customer service from this company. I highly recommend Fireplace and Grill Experts! read more

One month after fireplace was installed, a fountain of rain came from the outside vent pouring out of the fireplace into our family room. Should have done it ourselves!!!! Never again !!!!! read more

We called Fireplace and Grill Experts as we thought we wanted to put a wood burning insert in our old fireplace. Jason came and looked the situation over, assessed my expectations and our living room and was very honest in recommending we don't put in an insert. Instead he showed us how to get better use from our existing fireplace by insulating in places we hadn't thought of. Jason is a "breath of fresh air" in this crazy world as he could easily have sold us what we thought we wanted but he was sure we wouldn't have liked the results. Hard to find people who are so helpful and honest. He is one of a kind. read more

I walked in the office and the lights were off except one at 10:30am. I walk around the dividing wall an see a guy talking on the phone, and he says nothing to me. It's not a place I would spend money with. read more

Nate helped me troubleshoot an issue with a fire pit I purchased online that had me completely baffled. If he hadn't helped me isolate the problem, I don't know how many cycles I would have spent with the vendor's customer service and tech support teams before getting things working. Fast, friendly, knowledgeable service. Thank you so much, Nate! :) read more

Called these people to come fix a gas fireplace that kept going out on us, Tech don comes and cleans it and watches the flame get smaller and smaller, and tells well there is nothing else he can do. So I called back to the office and talked to Nate, who say there are parts that can be replaced on this unit, Tech Don comes out again and watches the flame lose strength , so he replaced the coupling and the flame is so low now, and before he did that the flame was a decent height. I give up , will call someone else . read more

Richard came out and worked on out patio heaters, grill, and fireplaces. These are the guys you want to del with for repairs and not have to worry about being up sold to new hardware. Expert. Friendly. You pay for it but it gets done right and you feel like they have your best interest in mind. Excellent service only company. Highly recommend. read more

Highly recommend these guys -- this week they were incredibly helpful solving problems that were not their doing. We'd been having problems with our fireplace for two years since installation (by another party) and the dealer referred us to Fireplace & Grill Experts. Scheduler was responsive -- It took two weeks lead time to schedule their visit, since it is busy season, but both visits were made by knowledgeable, professional and courteous technicians. Excellent service all around. read more