Do Not Hire - Disrespect, Poor Workmanship, and Broken Promises…read more We hired Fireplace Solutions and Services for a $37,000 fireplace remodel, and the experience was extremely disappointing. Although, in general, the fireplace does look good from afar, as you get closer anyone will notice the inconsistency and lack of workmanship. Especially for a project at this price point. Note: We did use very large format tile (4'x9') but this was communicated to their whole team multiple times. The project finished on time (2 weeks) but was clearly rushed. Our biggest complaint was about the hearth installation. It was the last thing to get done and was rushed leaving uneven and chipped tiles, untooled caulk between the floor and tile, grout haze, and some other minor items. Also, I raised concerns about the original thermostat placement three different times and was told it wouldn't be an issue. It now reads 16 degrees higher than the rest of the room. Although it was moved when they came back that day - see below - it has left a drywall patch that I now need to take care of. The owner (Steve) initially seemed helpful and agreed that all the issues needed fixing. A crew came back but spent just 2 hours doing cosmetic cover-ups. They left a bad drywall patch, didn't recaulk, and left even more grout hazed than the first time. When I followed up, the owner (Steve) completely changed his tone. On the phone, he told me "All you guys do is keep b***hing" and called my wife and I ungrateful. Since then, he's ignored all my calls and texts. I've only asked for partial reimbursement for the bad drywall patch and damaged hardwood floor -- and have heard nothing back. (They damaged the floor by dropping a tile). Now I am left covering these costs and possibly redoing the entire hearth at my own cost. This company showed total disrespect, dishonesty, and poor workmanship for us as clients. I strongly recommend looking elsewhere.

WARNING: This company is dangerous, unprofessional, and a total nightmare to work with. DO NOT USE…read moreFIREPLACE SOLUTIONS. This company is a scam. They do dangerous, sloppy work, treat customers with disrespect, and leave you with a safety hazard in your home. We hired them to install a large fireplace wall and hearth, and the results are not only sloppy but downright unsafe: * XL tiles are literally peeling off a the wall 10-19 feet in the air. Could fall and seriously injure us or our dogs. * Chipped tile edges, raw corners sticking out, and uneven grout lines everywhere. * The hearth was rushed and poorly done. * Left a dent in our wall when moving the thermostat. At first, Steve (the owner) promised to fix things, then completely flipped on us, calling us "ungrateful" and asking when we would "stop bitching." He ignored us for days and became hostile even though we were nothing but kind and respectful. The installer, Jesse, complained nonstop about how long the project was taking and clearly rushed through the job. When Steve finally sent him back, he was here for only for 2-3 hours and did not re-do anything, basically just put a bandaid on it. We now have clamps holding tiles to the wall just to keep them from falling and hurting someone. Steve has shown ZERO concern for this major safety hazard. Instead, we're left disputing the project and trying to get our money back. WARNING: This company is dangerous, unprofessional, and a total nightmare to work with. DO NOT USE FIREPLACE SOLUTIONS. This company is a scam. They do dangerous, sloppy work, treat customers with disrespect, and leave you with a safety hazard in your home. We hired them to install a large fireplace wall and hearth, and the results are not only sloppy but downright unsafe: * XL tiles are literally peeling off a the wall 10-19 feet in the air. Could fall and seriously injure us or our dogs. * Chipped tile edges, raw corners sticking out, and uneven grout lines everywhere. * The hearth was rushed and poorly done. * Left a dent in our wall when moving the thermostat. At first, Steve (the owner) promised to fix things, then completely flipped on us, calling us "ungrateful" and asking when we would "stop bitching." He ignored us for days and became hostile even though we were nothing but kind and respectful. The installer, Jesse, complained nonstop about how long the project was taking and clearly rushed through the job. When Steve finally sent him back, he was here for only for 2-3 hours and did not re-do anything, basically just put a bandaid on it. We now have clamps holding tiles to the wall just to keep them from falling and hurting someone. Steve has shown ZERO concern for this major safety hazard. Instead, we're left disputing the project and trying to get our money back.

Nate was great! We were able to schedule an appointment quickly, and he came out and did a really…read morestellar job. Communication was great. It was priced reasonably, and he gave me a lot of information as well. Our fireplace looks like new! I'll definitely be calling him again.

Nate has been doing my regular gas fireplace cleaning and maintenance. This time, he also…read moreinstalled a remote-controlled blower. Nate has always done a great job cleaning and refurbishing my fireplace. He also is excellent at preventing any contamination of the surroundings (floors, furniture, etc.). Work is always excellent, and he is always on time and generally available on short notice.

I had Mace from CrownUp Pros Chimney Sweep Denver come out to inspect, clean, and repair my…read morefireplace, and I couldn't be happier with the service. He provided a free inspection, clearly explained what he found, and identified only minor cleaning that was needed. He also pointed out that the crown of the fireplace could benefit from resurfacing. Mace did an excellent job resurfacing the crown and walked me through the entire process from start to finish. His professionalism, attention to detail, and clear communication really stood out. As a landlord with over 20 years of experience, I've worked with many service providers, and I can confidently say CrownUp Pros is top-notch. I would absolutely use this company again and highly recommend them to anyone needing chimney or fireplace work.

We had Steven come out from CrownUp Pros and he did an amazing job. Very professional and great to…read morework with. We had requested a fireplace cleaning. The price was reasonable but the service was exceptional!

We purchased an electric Valor fireplace at the Lone Tree Location…read more We spent some time picking it out but didn't need it for about 10 days. Our contractor picked it up for us after the 10 days. He called to let us know that the cost had gone up $500 + tx. A reputable business would have told us that the pricing was going up very soon and suggest, at least, that we buy it at the time we were there. I really feel they knew the prices were going up and should have shared that with us. Very disappointed. Fireplace is very nice and working properly as of this date!

Great service by RJ today in working on my fireplace. He spent a fair amount of time, evaluating…read moreand solving issues related to some low performance. Now, it's working Great!

Went to Lehrers a couple of weeks ago and worked with Matt. He is incredibly knowledgeable and…read morepatient. He took the time to talk about many options. Very helpful!! Thank you!

We have purchased 2 fireplaces from Lehrer over the past 15 years and continue to have great…read moreexperiences with them. Their customer service is exceptional. We highly recommend doing business with them.

We have been customers of this store for 12 years. We have bought both a hot tub and a fireplace…read morefrom Matt. He has been a trusted advisor with all things related to those two investments, from the type, the chemicals, a pump repair and most recently the remote replacement for a fireplace he didn't sell us. Sure, I can order things on Amazon and he would be honest and tell me if I should, but he has never steered us wrong. The team has always treated us well and provided great customer service without pressure.

We bought a sauna from Spa Brokers several years ago. Don, the owner of the company, was most…read morehelpful and actually assembled and finished the sauna in our basement. They did an awesome job and we've been enjoying it regularly, almost weekly especially in the winter months. The sauna had performed flawlessly! Thank you, Don and your team! I've added extra lights and the Himalayan salt panel for an additional health benefit - see the picture below.

This place is/was a joke, so glad they went out of business. Their service department never…read moreresponded when contacted, and internal staff was unable to provide any help for warranty service. The only highlight was their service tech (Henry), whom always went above and beyond.

COVID-19 Review The…read moreshowroom is easy to get too, parking isn't that great. There are a few parking spaces that run along the front of the store, but you most likely may have to park along the side streets. The showroom is large, and easy to navigate, especially during this COVID-19 time. My husband and I appreciated it. We walked around and looked at the various fireplaces and setups. We were then directed to an employee, Faye. She is a Hearth Design Specialist. She answered our questions, and gave us a card to one of their general contractors that they recommend. She gave us very useful information, more than the fireplace stores had told us. Things such as, we would need a contractor to build the frame, where the new fireplace would go. Other stores told us they would just pull out the old fireplace, and put in the new one. NO, we need to make sure that the frame would actually work for the new fireplace. Having a contractor is a must. We did further research, and yeppers, Faye was right. The employees are very nice. They know what they are doing, what they are talking about. It's easy to move around the showroom, with plenty of products to look at. They will answer your questions too. Will we be going back, most likely, after all of this COVID-19 is under control. Helpful people, nice store, knowledgeable too. Thanks!