They did a great job cleaning our 20 year old gas fireplace. It looks almost brand new!read more

We paid several thousand dollars to haee them rebuild our 15-year-old Lennox gas fireplace. After…read moremore than 6 visits with multiple technicians over the course of a year, they finally got it to work correctly. And now, six months later, the brand new pilot light assembly keeps going out. Now they "no longer provide service in your area." Back in April of 2025 I gave them 5 stars. No more.

Do Not Hire - Disrespect, Poor Workmanship, and Broken Promises…read more We hired Fireplace Solutions and Services for a $37,000 fireplace remodel, and the experience was extremely disappointing. Although, in general, the fireplace does look good from afar, as you get closer anyone will notice the inconsistency and lack of workmanship. Especially for a project at this price point. Note: We did use very large format tile (4'x9') but this was communicated to their whole team multiple times. The project finished on time (2 weeks) but was clearly rushed. Our biggest complaint was about the hearth installation. It was the last thing to get done and was rushed leaving uneven and chipped tiles, untooled caulk between the floor and tile, grout haze, and some other minor items. Also, I raised concerns about the original thermostat placement three different times and was told it wouldn't be an issue. It now reads 16 degrees higher than the rest of the room. Although it was moved when they came back that day - see below - it has left a drywall patch that I now need to take care of. The owner (Steve) initially seemed helpful and agreed that all the issues needed fixing. A crew came back but spent just 2 hours doing cosmetic cover-ups. They left a bad drywall patch, didn't recaulk, and left even more grout hazed than the first time. When I followed up, the owner (Steve) completely changed his tone. On the phone, he told me "All you guys do is keep b***hing" and called my wife and I ungrateful. Since then, he's ignored all my calls and texts. I've only asked for partial reimbursement for the bad drywall patch and damaged hardwood floor -- and have heard nothing back. (They damaged the floor by dropping a tile). Now I am left covering these costs and possibly redoing the entire hearth at my own cost. This company showed total disrespect, dishonesty, and poor workmanship for us as clients. I strongly recommend looking elsewhere.

We had a great experience from start to finish. Sales experience was positive and installation was…read morevery well done with staff checking everything and going above just what was planned.

I've used Gas Express to maintain my gas fireplace three times now, and Todd has been thorough and…read moreprofessional. He explains what needs to be done and only recommends necessary repairs or replacement. I feel very confident using my fireplace once Todd has been here each fall! Scheduling was easy.

Technician was on time, put down large mat to put his tools and vacuum on. Very thorough in the…read morecleaning of the fireplace. Explained his trouble shooting process and what was causing the fireplace not to come on in clear manner. Price for the cleaning, service, and replacement part was very reasonable. Will definitely use again.

Did a great job on our inspections in our home. Timely and professional. Made recommendations…read morebut nothing was forced. Did follow through with the recommendations :). Thank you

Second time using this company for a chimney sweep. The tech did a fantastic job and was timely,…read moreplus no additional costs for services I do not need or want. Will definitely use again!

Buck Marsten with Fireplace Services Denver Flame was fabulous! He replaced a very old gas…read morefireplace and updated an out of code 2nd gas fireplace. Very knowledgeable, efficient, HONEST and very friendly. Buck's work ethic was worth taking the time to write a review so others may enjoy his service!

As Buck M. (owner) stated, the replacement of the glass was performed, and that HE could turn the…read morefireplace on/off, (never argued about either of those issue. The part about it only being $1154.13 and not $1200 is a rounding issue and whether it was paid by me or part of the house purchase is irrelevant, it was paid for. The issue at hand is that Buck stated that if I had any issues using the fireplace once someone moved into the house, to let him know and they would walk us through using the unit, and since the house was going to be vacant for a while Buck told me he was going to shut off the gas and it would need to be turned back on when it got ready to be used, and AGAIN, if there was ANY question, he would be more that happy to walk us through the process and if needed, even stop by, NO CHARGE. Due to an EXTENSIVE remodel, it was almost 2 years before we started showing the house and wanted to use the fireplace. When we were unable to use it, we contacted you, the Office Manager stated that it was outside of the normal time period and they were not going to stand by their work or word and that it would cost me $275, and that if anybody else performed any work, even a checkup on the unit after their work, that it would void any and all warranties if there were any. Because of this whole issue, we were unable to ever demonstrate the fireplace at any of the showings. Given all of that, we had an entire winter of not being able to use it. Simple and to the point, honor your word and get the unit working and I will change my review, otherwise I stand by my word and so should you.

We had Steven come out from CrownUp Pros and he did an amazing job. Very professional and great to…read morework with. We had requested a fireplace cleaning. The price was reasonable but the service was exceptional!

I had Mace from CrownUp Pros Chimney Sweep Denver come out to inspect, clean, and repair my…read morefireplace, and I couldn't be happier with the service. He provided a free inspection, clearly explained what he found, and identified only minor cleaning that was needed. He also pointed out that the crown of the fireplace could benefit from resurfacing. Mace did an excellent job resurfacing the crown and walked me through the entire process from start to finish. His professionalism, attention to detail, and clear communication really stood out. As a landlord with over 20 years of experience, I've worked with many service providers, and I can confidently say CrownUp Pros is top-notch. I would absolutely use this company again and highly recommend them to anyone needing chimney or fireplace work.

Based on a very positive friends review...I did use "A Safe Home Gas Fireplace Services."…read more Family owned...Family Ripped Off. Their service technician was on time, polite, professional and quick. My entire service including replacing the Control Module and installation of a new Remote Control unit and thorough cleaning took only 20 minutes from in the door to out. THAT is great service. What is NOT great service is the fact that their markup on parts is WAY out of line. The exact parts used...if I had known and purchased on Amazon would have been; Control Module - $60 (he charged me $215) Remote Control Unit - $109 (he charged me $375) I understand a 40% to 50% markup...even a 100% for smaller cost parts...but 300% ++ is just greed and maybe additional commission for the installer that said he was one of the owners or part of the owners family. Note: in his defense the remote was purchased because we couldn't move the furniture to give him access to a simple wall switch that he said would have cost me $15. (Which is included with the remote control package from Amazon) Conclusion: If you like all of the good things I have shared about this company...DO use them. IF you don't like the negative comments...and can diagnose the problem and buy the parts yourself...AND they will still install them for the service charge...THEN even I would use them again. With an "L" shaped screwdriver the switch could have been changed out....but he didn't have or produce one....nor did I and even if I could have moved everything it would have taken him MUCH more time. Total cost $831.31 To the Owner...I was mad and likely not happy with him and asked him to leave my house... He remained calm and professional...

I've been a loyal customer for many years and been happy with the services received... until this…read moreyear I had a fireplace routine an inspection and cleaning done. During this service, my Fireplace face was damaged ( unintentionally.., I'm sure) The owner did not, nor would not make good on the damage they caused. A refund would have been nice He was very rude, unprofessional and dismissive. So disappointed with the lack of customer care. Especially being a loyal paying customer for years I've recommended this company to others. Had I of known this is how they treat their customers, I would have never recommended them. Lessons learned In discussing the damage they caused with their insurance carrier, I learned, they do not carry the proper insurance coverage when they cause damage to others property.

Tom at MileHigh Chimney did an excellent job. His work quality was outstanding, and he was…read moreprofessional from start to finish. He communicated clearly, arrived on time, and made sure everything was completed with great attention to detail. The service was also a great value for the price. I would definitely recommend Tom and MileHigh Chimney to anyone looking for reliable, high-quality chimney work.

Brian has been great to work with. I have used him for 2 jobs. Removal of a duct inserted into a…read morewood burning fireplace and installing a cap on top of a chimney. He is very honest and provides photos to show you what he recommends. He gave advice on what needed to be done with my chimney and even told me certain work was unnecessary. His pricing is fair and no "surprises" like some other companies. Mile High Chimneys is awesome!