This place is/was a joke, so glad they went out of business. Their service department never…read moreresponded when contacted, and internal staff was unable to provide any help for warranty service. The only highlight was their service tech (Henry), whom always went above and beyond.

COVID-19 Review The…read moreshowroom is easy to get too, parking isn't that great. There are a few parking spaces that run along the front of the store, but you most likely may have to park along the side streets. The showroom is large, and easy to navigate, especially during this COVID-19 time. My husband and I appreciated it. We walked around and looked at the various fireplaces and setups. We were then directed to an employee, Faye. She is a Hearth Design Specialist. She answered our questions, and gave us a card to one of their general contractors that they recommend. She gave us very useful information, more than the fireplace stores had told us. Things such as, we would need a contractor to build the frame, where the new fireplace would go. Other stores told us they would just pull out the old fireplace, and put in the new one. NO, we need to make sure that the frame would actually work for the new fireplace. Having a contractor is a must. We did further research, and yeppers, Faye was right. The employees are very nice. They know what they are doing, what they are talking about. It's easy to move around the showroom, with plenty of products to look at. They will answer your questions too. Will we be going back, most likely, after all of this COVID-19 is under control. Helpful people, nice store, knowledgeable too. Thanks!

Scheduled an appointment for 1 o'clock. Heard nothing back. Called at 3:15…read moreAnd got nothing but excuses. This was my only day off this week so I have to wait until next week to get someone else out here. A phone call would have been nice but I guess their phones are broke. Poor customer serviceI do not recommend them.

These guys are phenomenal- professional, quick, reliable and honest. Using Great Western has…read morerestored my faith in the service industry! We have been using them more and more for both big and odd jobs and have been very pleased with the service from the different technicians. Keep up the A++ work, Great Western!

They were incredibly prompt and professional. They maintained contact, got the materials ordered…read moreand everything finished incredibly quickly. The new roof is fantastic, can't recommend them enough!

very honest and transparent process. I am really happy with the service and responsiveness I…read morereceived.

Such great reviews. Sorry, not really with this company. This company was a waste of time. Called…read morethem twice and rescheduled during the day. I finally ended up canceling them due to them not showing up or calling me about their status the whole day. I would give this company an F in customer service. I made the mistake of finding this company on Angi. I filed a complaint to Angi list and the BBB. Thanks Martin and Sons for wasting my whole day and never showing up for some s carpenter work to be done on my house.

Thomas Martin does a great job. He is very punctual, professional, trustworthy, and hardworking. He…read morecame to my house and fixed a door for me. He was punctual and did a quick and thorough job and cleaned up after himself. Overall, it was a positive experience and will definitely use him again in the future. His prices are fair.

These guys are fantastic! My wife and I needed a new water heater, this outfit installed one…read morepromptly without out any hassle. We definitely will use their services again. Excellent price with great customer service.

Marcus met me here to examine our water problem, took some measurements and photos, and never got…read moreback with a quote, just diappeared, no return of my call. I now understand they made a mistake on my email address. I eventually got a quote, which was the highest of three received.

I have a home warranty that assigned Pro Line Mechanical to repair our AC unit. They called me…read morepretty quickly after being assigned and we scheduled a 2 hour window for them to show up last week. After taking the day off work to accommodate the appointment, they NO CALL NO SHOWED! I called several times that day and never got through. Left a voicemail and never heard back. It's been 5 days now and they have not even tried to call me once. I have never had this happen with any other service company - do not use them! So unprofessional!

I called and spoke with the woman who scheduled the appointments. Very nice and professional lady…read more The guy Dave calls me back and tells me he can be at my house in a hour, which I was very impressed with and was about to book him.... Then he began to discuss price.. What he was asking for was competitively priced but it didn't match the price that is POSTED as a special on their website. When I asked him about it, he said it was because the level of service that I was requesting cost more.... Fair enough, but then he wanted to charge me a $59 trip charge when their website clearly says "No after hour charges from 8am to 8pm Monday-Saturday, No trip charges with any work performed" HUH? Is that something that I was supposed to mention to you???? Anyways, Not Cool... The only reason I gave a 2 star is because of the nice woman who I originally spoke with on the phone. This may be a good business overall, I don't know since I didn't use them but the impression that I received from Dave was that this is not a place that I'd choose to do business with. Please either update your website so people like myself don't think what they're reading is actually true or simply stick to your word and don't add a trip charge like you currently have posted on your website.

Dan did a great job figuring out what was wrong with my gas fireplace. The pilot light wasn't…read morestaying on so he was able to get it to go on and then he noticed the logs were incorrect and the flow of the flame was incorrect so he fixed all of that. And the switch to the fan was default because he inspected that as well. He also did a complete cleaning. He was very polite and put protective covering on the floor of to prevent any dust or dirt. Dan did this for super good reasonable price. He was very professional. I would definitely recommend him and I will definitely be using him again.

Ignite and Dan were great. Punctual. Efficient. Polite and tidy. I will use Dan for all of my…read morefireplace needs. I recommend them highly!

Khan is amazing. He is thorough, communicative, and stays level-headed even when standing in an…read moreinch of raw sewage. That makes him a better man than most! It's hard to find a qualified plumber who will show up now that the population is booming out of control here on the Front Range. Every plumbing service is insanely busy, and the big companies will cherry-pick the high margin jobs and leave the little homeowners with small (but essential) jobs waiting and waiting for service. Khan is the guy you want to call if you want the job done right, the first time. He knows what to do, how to do it, and charges fair and honest prices for top-notch work. Can you ask for more? Khan has been there for me through every plumbing emergency (and non-emergency) that I have had in the last year, at two properties, and he has gone the extra mile each time. I would recommend him to anyone!

I paid for services that were never completed. Despite repeated attempts to resolve the issue, I…read moredid not receive the work I paid for. In addition, there were problems with the quality of the work performed and personal property was damaged during the project. Based on my experience, I would not recommend this company. I also had to hire other contractors to redo the work that was done.