Strange experience overall. I filled out their online form, which explicitly asked for my budget ($50,000). Then a guy came over to my house, and I walked through exactly what I wanted (bed/bath remodel). I told him to give me options on pricing so I could pick and choose which items I wanted to do, as far as whether or not to put in a shower/tub, enclose the toilet, etc. I even gave him a floorplan with exactly what I had in mind and told him to feel free to give me suggestions. I drove 45 minutes to their office the next week, where he proceeded to show me an idea that completely changed the location of everything, including entrances, ducting, the whole works, which was three times my budget. It was a nice dream scenario, but I'd still prefer to see pricing on my idea. He hadn't bothered to do anything like it at all. So after I told him again that I'd like pricing on my idea, he said no problem, he'd have it to me early the next morning. Then I was ghosted. Never heard back from him or the company at all. Odd way to do business - or to not to business. read more

I recently finished a bathroom remodel and the results were beautiful! I would definitely credit my salesman Paul and project manager Will for the amazing results. The communication was immediate, professional, and always resulted timely results. Way to get it done Paul and Will! read more

***this is an update : I was contacted by the company and was infor med that many changes have been made and they apologized for all the frustration I went through... the quality of the trades was great and I do like my new kitchen. ****I could give negative stars I would. I would not recommend Holtzman inlet you want to be the project manager. I signed the contract for my kitchen in April 2021. we picked out all the cabinets in May 2021. Holtzman did not order any of it until July 2021 and they did not arrive until November 2021. The salesman and Superintendent came by to do some additional measurement. I advised that the invoice noted some items did not arrive. no one checked just said it is probably at the warehouse. It was not. they started in January 2022 and numerous delays and being bumped from scheduling the project went on for 8 months with more days of no work being done than work days. the trades were pretty good but the organization was awful. A job that should have taken 8 weeks took 8 months and I had to wait from March 2022 when the cabinets were put in until August 2022 to get 2 doors to be ordered and installed. the wrong size door was reordered. Please do more research before going with this company. *** read more

I requested for an estimates to fix and repair my bathrooms. I have not gotten a simple estimate from Christina. She e-mailed me she will give me an estimate on Thursday but never did. I emailed her on Friday and never heard back. I emailed 3 weeks later and never heard back. Please let your client know if you are not interested in the project let them know so they can move one instead of ignoring them. Thanks Christina contacted me immediately and apologized that she got my email wrong and so I never received the email. I appreciate when business admits to fault and rectify the situation. read more

I do NOT recommend Holtzman Home Improvement. My girlfriend hired them to remodel her main suite bathroom. I live with her & have first hand knowledge of what a disaster the process was. From when she signed the contract, it took 8 months for the project to even begin. Then it took another 7 months to be completely finished. This was due to an incompetent designer & work having to be redone. The pony wall, tub deck, tub tile, door & cabinet placing all had to be redone. Some of the workers were unprofessional such as changing clothes in the garage, peeing on the toilet seat, leaving the door open in 100deg heat. Someone lost our front door key from the lockbox & the lock had to be rekeyed. The superintendent was quick to respond to complaints with all words & no follow through. The company had no regard for our time, money or stress. For the amount of money spent on this remodel (over 50K) for one small bathroom, you would think the work & customer service would be top notch. What a disappointment & stressful 15 months. read more

We've used and referred Holtzman Home Improvement out to several clients and they've always done an amazing job. They are prompt and responsive, which is hard to find in a contractor. They do outstanding work and stand by it. Everyone of our clients that we've introduced them to hasn't been disappointed. In an area where it is hard to find a reliable good contractor, Holtzman Home Improvement is one of the best! read more

If you use this company, request David to be your Superintendent. He ensured we had the best craftsmen and that the job was completed correctly timely. read more

It is very sad to still see Holtzman has not addressed the same type issues I had with them 2013 to 2015. I ended up taking the to civil court where they settled out of court the day before it was to go to trial. I would never use Holtzman for anything unless you like lies and aggravation and non-responsiveness. read more

I never review anything but I felt like I had to express how pleased I am with this company. I had my bathroom remodeled at my condo and not only did they work around my schedule but where able to make my vision possible. I want to express my gratitude and will recommend them to anyone looking to remodel their home. Thanks y'all. read more

Holtzman Remodeling - a white tiled shower - General Contractors Near Me - Tempe, Arizona

I am disappointed to say I am very unhappy with my experience with Holtzman. I waited multiple months and gave them an opportunity to right their wrong, but they have not pulled through. We worked with owner, Brandon Holtzman, and our project Manager was Mike. We had a relatively small remodel (30K-40K) on our home kitchen area and bathroom. Outside of the project taking 3x as long as they quoted and being told 1 week before we were to break ground that we needed to go back to the city for changes in our design and permit (waited 3 months to get to this stage), Holtzman has reneged on it's contract statements of promising 5 years guarantee on their work. Following our remodel, we had some outside stucco and also indoor drywall that cracked because it wasn't repaired correctly. I thought - no problem we have a guarantee. So, I reached Brandon who directed me to contact our project manager. Mike, our project manager, has responded to my inquiry saying "I'll send someone out". Well, after waiting weeks and then months, I decided to reach out again. Mike again said, "sorry, I'll send someone out". Meanwhile, we are waiting on this project as we cannot paint our house until the stucco and drywall is done, which I have voiced my concern to Mike. Fast forward 4-5 months. I've reached Mike on 3 separate occasions who gives me the same answer every time. However, no one ever shows up to our house for repairs after we speak. Unfortunately, I'm feeling like I'm being taken through the ringer and no one is going to show up to patch these spots. The amount of repair is not worth hiring a lawyer to uphold the contract. Unfortunately, I'm stuck with this BS. UPDATE - ADDENDUM : The day that I wrote this review, Holtzman Home Improvement sent out someone to finish the patch work at my house. Although I am appreciative and thankful for them pulling through on their word, sadly, it took this review to prompt any sort of movement on this topic. I'm glad this work is done, however, this does not change my overall experience with the company as being a 1-Star. I have been bombarded with phone calls and emails from the company asking me to remove my review. I have asked them to stop contacting me. I believe that is completely unacceptable and unprofessional to continue to contact me regarding this review. Please stop asking me, I have updated it with the correct information. The job is over, and let the record show I did get my house repaired. However, my overall experience was poor, and this rating is rating my overall remodel experience. read more

I wish I could give a review based on quality of work but unfortunately we didn't ever get that far. So this review is more based on communication with new clients and customer service. I attempted to contact them in the past 3 times in total to schedule a quote for our doors project. Each time I was told to provide my info and then they'd get back with me to schedule a quote. Each time I never had any follow-up. I finally gave up and figured if they are this difficult just to get follow-through on a quote, I can't imagine the potential lack of follow-through for work completion. I hate to post 1 star reviews unless truly warranted but in this case their customer service really was 1 star read more

After my experience with Holtzman, I would not use anyone else for any future home improvement project! They did a complete remodel of the shower in our master bathroom. We now have a fully digital, tiled Kohler shower system complete with three showerheads and two sets of body sprays. I obtained an estimate from another contractor before Holtzman. That company subcontracts all of the work; the actual estimate was delayed because they had trouble contacting all of the required subcontractors. The fact that all of Holtzman s workers are employees clinched the deal! The quality and attention to detail were much superior to any of my previous experiences! Each part of the project - design, demo, carpentry, plumbing, insulation & waterproofing, electrical, electronics, tile work, drywall, painting, glass installation - was completed with expertise and care. The workers were always polite and respectful of persons and property! Need I say more? We are very pleased! read more

Just don't hire them! Way too many problems to list so I'll write about one, maybe more when I have time. We're the no hot water in the shower customers, remember us Brandon? After finishing the tile in our shower they realized they screwed up and left us with no hot water! We only found out through a sub contractor, not any of their employees. So they fixed the problem by knocking a giant hole in the front of our house and "fixing" the water lines. They NEVER told us what they were going to do until they finished! To finalize THEY NEVER PULLED A PERMIT that we paid for! When I disputed the final payment with Brandon he threatened legal action. At which point I said I was going to report them to the city for not pulling the permits we had in our contact. That's when he stopped arguing, boy does this guy love to argue and make excuses! He's got a lot of experience I'm sure. BTW take down that picture of our shower, I never gave you approval to put it up! read more

If you're looking for a home improvement team, Holtzman Home Improvement is the way to go! We recommend this experienced team to any client that is looking to remodel or make some upgrades. Professional team with a positive attitude! read more

I will start by saying that most of the trades people were very nice, polite and happy to explain their process. The owner was responsive when we hit a plumbing snag. Unfortunately, that's where it ends. Our rude project manager made the experience unpleasant. The completed project shows a definite lack of attention to detail and is not what one would expect from a professional remodeling company. The end result is on par with DIY'er or quick flipper. We have two remaining rooms to complete in our home but will not be using Holtzman nor can we recommend based on our own personal experience. read more

Stay away. If I could give a negative rating, I would have given -5. This company is all about delay delay delay delay.... They are unreliable... They will get your money and if you ask for an update, they will give you no information. No communication. read more

Yes, I have to say after going through two different contractors. I found Holtzman home improvement helping a stranded driver. I googled them I loved what people had to say. I had them come out to my house. It did take a little bit longer than expected because I'm so picky in what I do. But the work is absolutely amazing, and the attention to detail is born on the best. I would highly recommend this company to anybody looking to do a remodel. All the way from their office people to the workers coming into the house. God bless you your families and once again thank you so much for the work that you do. read more

We started working with Holtzman in Dec 2021. We wanted two bathrooms completely remodeled. This has been a DISASTER! We have been so patient as it is now almost April 2023. As of March 27th, 2023 they have completed the drywall & electrical. That's it! There was a miscommunication on their end which caused us to have to pay the entire balance on the whole job even before they started. We agreed, stupidly, hoping it would motivate them. The tile was supposed to be installed by March 10th, but we received a call on March 22nd that the tile we ordered was discontinued and that they were going to do us a favor and sub a more expensive tile for the one that was discontinued. Gee, thanks. They have a "portal" that they insist you use to approve everything but then they send things via text and email to approve. The calendar in the "portal" is ALWAYS wrong and no attempt is made to change it. One day, a worker showed up to do the work (not on the schedule) but since the dogs weren't out, he left - even after the foreman called my husband who arrived within 10 min and put the dogs out. The sales rep on our account, Christina, has completely stopped responding to me. read more

Worst experience with our home . They were late, rude, and the quality was subpar. They had to redo almost everything but not until we called the roc would they correct the problems. Just check out their complaints on the roc website. All the negative reviews on here are exactly what we experienced. Their sales rep Rob is just that a sales person nothing more. I wouldn't wish these guys on my worst enemy. read more

I am so frustrated with Holtzman. I signed bathroom remodel contract in December with start in late April. It was supposed to be 5-6 weeks to complete. It is now 6/8 (just over 6 weeks) and project is only half done so far. NO ONE has been to my house in over two weeks. I did let them know not to have anyone on June 1-2 because I would be out of town. But no one has been there since 5/23. When I ask when tiling will start I get told "your next on the list". Ok- what does that mean??!! One day, one week, one month?! They definitely have taken on more then they can chew as a company. They obviously have more jobs going then their man power can handle. They need to hire more people. I absolutely do not recommend them and I just want them done with the job and out of my house. It should be done ALREADY and I have no idea how much longer they will be taking. They give you no info and don't care. They know you are at their mercy and they all have a holier then thou attitude. Trust me- go somewhere else unless you are ok with having your home torn apart way longer than promised AND never knowing when the next group will be coming in to work. They give you two days heads up max. Constantly wondering. read more

started out well. major bath remodel- well over a year...now after completion of job some 6 months later peeling paint. drywall tape emerging, cracked floor moulding , cracked grout, dont believe judy holzman when she tells you she will be with you "every step of the way" she will not! read more

I have to agree with the rest of the reviews regarding challenges in getting the job completed. This appears to be a company/leadership issue with so many different customers with different project supervisors ending up with the same experience. Job quoted at 4-5 weeks; changed to 8-12 weeks when first supervisor walked through; start to finish was 4.5 months (+5 months lead time from signing of contract). Very little consideration of the customers experience and prolonged inconveniences as described in other posts. But while they take all the time they want to complete a simple job (1 room), they are all over you about payment within 24 hours of the due date. Can't understand how they can't address the project delays, but know exactly when they are due some cash. Note that every worker was polite and considerate, but they have no control over how the office allocates resources. read more

Holtzman home improvement and the holtzman family are just awesome. I've done business with the holtzman family for over 10 years and have been fantastic to work with. They even donated to the Ronald McDonald house in Phoenix to help remodel their game room when I asked if they could help out. This is a quality company that cares about their customer and their community. Thanks Holtzman home improvement! read more

Holtzman just completed a project for me. Would I recommend them or hire them again? Absolutely not! This project was to take out a tub in the master bath and replace it with a walk-in shower. As they termed it, "a small job", although the cost was $12,000. I signed the contract and paid the deposit on August 21, 2018. No workers came until October 19, when a demo crew showed up to remove the tub. The old tub, broken cement and wood sat in my front yard for 2 weeks before it was finally picked up. When the demo crew left, there was broken cement, nails, and tile all over the floor of the bathroom and adjacent master closet. I did not see anyone again until November 7 when the framer and plumber came in. They worked for two days, leaving a huge mess each day for me to clean up. The tilers showed up on November 13. After each of 3 days, they left tile, grout, buckets of water, trash in the bathroom, yard and patio. Their equipment was strewn over my patio and yard. A huge pile of trash sat in my yard for two weeks. Next workday was November 26 to measure for glass and install hardware. The glass was installed on December 14, more than two weeks after measure. Finally, I thought the shower was completed. However, upon stepping out of the shower the first time using it, there was an inch of water throughout my bathroom floor. The tile under the shower door was sloped outward rather than inward, and there was a half-inch gap between the door and the tile. I left a message on December 22. Project manager finally showed up on January 3. Glass and tile had to be removed and reinstalled. Finally done on January 8. The calendar that is posted on their website is absolutely useless. I never knew when or if workers were going to show up. There were days that I stayed home waiting for them and they never showed, days that were not indicated on the calendar and someone showed up at 7 am, days that indicated someone was supposed to be here at 8:30 am, but didn't show up until 3:00 pm. Totally worthless. Holtzman has taken over 5 months to do this "small job". It has caused great inconvenience and hardship and was definitely not worth the cost. This 1934 Tudor house has had, and will continue to have, many projects. Many contractors have helped make this our dream home. Holtzman has been a nightmare. read more

Holtzman Remodeling - General Contractors Near Me - Tempe, Arizona

Our GC Will did a great job, he was easy to work with and managed the job great. I'm happy with the end result of my new kitchen! The cabinet designer was impressive, she is smart and very good at solving issues and finding solutions! The designer was frustrating to work with and my selections were updated on my SOW late, some at the very end so I had no idea if I was over, on budget or what. That piece of the process needs work and the communication with her and my grout color in my bathroom was not what I wanted, now I'm stuck with the color. Will and the workers did great, the tile guys also do really quality work! read more

My renovation was one bathroom and a kitchen. Johnny did a great job at helping me through the design process. Grace was very good at picking out the color scheme and materials that compliment each other. We did go through 3 foreman's ... which caused a delay. However the response were quick and it only ran over by about a month... for remodel I think that's probably standard. All of the people who came to my house did an excellent job and cleaned up after each step. I felt the detail from each specialty was incredible. read more

From the first phone call, they were professional and helpful. Our toilet broke and our bathroom needed to be updated. They came to the house on time and listened to our wants and needs. Our estimate was done and we agreed, they cleaned up as they worked, got the job done and we have the bathroom we wished for. I recommend them to everyone. Great job Holtzman! read more

Things started off very promising with sales and the designer. From there it was missed deadline after missed deadline, empty promise after empty promise, poor project management and oversight from Will the supervisor and a website that never seemed to reflect the actual schedule. Our 3 month bathrooms project went 9 months and we had weeks at a time where no one showed up and no communication. We will need to hire a different contractor to repair their poor ceiling work. I would not recommend them. read more

We wanted to just have our kitchen counter tops done and during our quote, I started to ask how much new cabinets would be and if we were doing that then how about the floors and before we knew it, we decided to do most of the house. Funny how that works. New kitchen, New Bathrooms, New Floors, new everything. We were so pleased with the quality of work and if there was something we wanted changed a bit, they were on top of it. I highly recommend the Holtzman's to do your remodel. We were not disappointed. read more

I chose Holtzman home after much research. They were 2nd on my top 3 list. The 1st company I chose flaked on me, so naturally I went with my 2nd choice. They came out and did an estimate, which was favorable and told me they could get it started in the next few weeks. I wanted something very simple... I wanted my old bath tub removed and a new white tub put in with white tile. I told them my time was very limited, so I needed them to pick the white tile and bath tub. He said that wouldn't be a problem at all. He said in my price range they could also put in a colored boarder tile. This is when it all started to fall apart. They told me the color I chose for my boarder tile, blue, wasn't a common color in bathrooms... but they found one that worked fine. I just wish they didn't make me feel stupid for wanting a blue boarder tile. I received a picture via email of the tub and of what the boarder would look like... little did I know they couldn't find white tile, so they used the same color of a tile they showed me in a picture for the boarder tile. I come home to my bathroom completed, but brown tile. ARE YOU SERIOUS?! In my contract it says white tile and at no time did anyone call me and tell me that they were not putting in the white tile that I asked for. I called them to let them know that the tile color was wrong and not what I asked for and let them know I was very unhappy with the color. The response I got was "this is why I don't choose things for people!" How hard is it to pick white tile? Come on. They were very rude about me asking for them to put in the correct tile, and very unprofessional. At no time did they even apologize, they just tried to make it my fault. But still in my contract it says white tile. I really don't know how you mess that up. My husband and I ended up just keeping what they did, as I didn't want these people in my house any longer, nor did I want to deal with their unprofessionalism. So now I'm stuck with a bathroom tile that I hate... but at least I no longer have to deal with unprofessionals. I even told them we were going to want our other bathroom done early next year, which would cost twice what our spare bathroom cost, but I guess they don't need business. The did a decent job, they replace all the plumbing and so far everything seems to be working well, so their work is good... but as far as someone you can count on to put in the right tile or be professional on the phone... forget it! read more

Got our bathroom remodeled. They did an amazing job! The owners are such awesome people! Family owned business! The service is excellent and they get the job done efficiently. If I could give more than 5 stars I would! read more

Brandon and team did an amazing job on our complicated remodel. They were great to work with through the entire job. My background is construction and I have very high standards, Holzman exceeded my expectations in every way. Their workers were very respectful and took pride in doing a professional detailed job (hard to find pride in workmanship like this these days). Brandon really knows his stuff and his quote was complete and very reasonably priced. You can tell this is a family that has passion for their trade. Factoring in the fair price, attentive service and communication, and most impressively, the incredible quality, Holtzman is a no brainer. I will be continuing to go straight to them for any future home improvement need. I trust these guys with anything. read more

A great local company that communicates and provides amazing remodel and home improvement services. They have helped me personally with my homes and several friends and clients. read more

I recently had Holtzman Home Improvement do an extensive renovation on my primary home in Tempe. Everyone on the team (Ryan, Bruce, Brandon, Danny, and Melanie) was wonderful to work with--very conscientious and they all seemed to genuinely care about the quality of the work. Furthermore, their communication was impeccable throughout the duration of the project. I was routinely kept informed about the progress of the remodel and they were always available to answer any questions I might of had. Also--the online portal was an added bonus as I could log on at anytime to check what was on the calendar and also make payments conveniently. The scope of work included raising the hallway ceiling, a/c work, re-doing the master-bath shower, patching and fixing drywall, replacing or moving lighting and electrical outlets, tile work, plumbing, and removing part of an exterior block wall to install a large new window in the kitchen. The tradesmen from each area: the plumber, electrician, carpenter, etc. were all very professional and very thorough in their work. Overall, I could not be happier with how everything turned out. I would recommend Holtzman Home Improvement to anyone without hesitation. I plan on being a repeat customer! read more

I had Holtzman do a remodel a few years ago and the workmanship has lasted. The team was very friendly and helpful in making design decisions. Although it did take longer than planned, that's not uncommon for remodels and a lot of that had to do with our speed of decision making. I thought Brandon was very honest and will use him for future projects. read more

After getting several estimates for our Master Bathroom Remodel and a Wine Bar at our Breakfast Nook, we decided to go with this company. We were initially told the project would take 6-8 weeks. It took 5 Months!! We chose all of our materials that we wanted in September of 2021. The "supply chain" issue excuse wears thin when the materials were ordered months prior. It took several attempts from the Designer to finalize the estimate and to see if we were on budget. Our "Designer" quit soon after we picked out all of our items and we were never reassigned a new Designer. We had to pick out a granite slab and paint by ourselves which was not that big of an issue. Our first project Manager was fired and we had another Project Manager assigned to us. He only showed up a few times. It seems the materials we chose were not ordered in a timely manner. They were scrambling to get the items we thought were ordered months prior once they were ready to begin installation. They came out to install the toilet and had a commercial type toilet seat (U shaped with no cover) something that one would see in a bar or restaurant. They re-ordered the toilet seat and the same type one arrived a week later. I ended up going to Home Depot to get the correct toilet seat and cover and installed it myself so we could use the toilet. There were several days and weeks that there were no workers without any calls or emails to say they would not be arriving even though they were on the schedule in the Portal. Everything goes thru the Portal. The "schedule" can be changed at a moments notice. Any complaining was met with little to no response and it felt we were automatically sent to the back of the line in scheduling for complaining. How petty! They did not order the correct parts for the shower diverter which made our complete walk-in shower inoperable for weeks. Once the parts arrived they weren't able to get the Plumber out to install even after I explained I am disabled with back issues and needed to use the walk-in shower to bathe. I ended up installing the part myself to get the shower working. They took no responsibility for anything. We wanted under cabinet lighting at the Wine Bar, however the Electrician didn't wire it correctly so we 86'd that idea. I ended up getting a wireless re-chargeable light fixture and installed it myself. They also installed the wrong counter top at the Wine Bar. We had picked out the granite ourselves and they installed the same quartz countertop that was installed at the Master Bathroom. WRONG!! Weeks later they came out to install the correct granite. We were wondering if they really had our granite we chose. The icing on the cake was when they sent out a guy to finish the Punch list which included some paint touch up. When he arrived he told me he was color blind and did not paint!!!!!! I notified the Project Manager of this and he said he would come and paint himself. At that point I was done with them and I ended up doing the touch up myself. For the amount of money we spent on this project we are very disappointed on how we were treated. Their lack of Customer Service and them taking no responsibility whatsoever for all of their screw ups and lack of communication lead me to give them two stars. We were also told more than once from their workers that we lived very far from their office. Perhaps they shouldn't had taken this project on. No one wants to hear workers complain that we live too far away. It was not a pleasant experience and I would not recommend them. After paying tens of thousands of dollars they didn't even have the decency to follow up after our final payment weather by email or a phone call to see if we were happy with the work that they did. Really disgraceful. I would not use them again, not worth the headaches. read more

These guys are simply the best! The kitchen turned out amazing, as did the other areas we had them renovate for us. I highly recommend them and look forward to using them on ALL our future projects, big or small. read more

How do I begin?..... I'm going to break this into two pieces. Quality and Planning/Communication. First the Quality. HHI's team of carpenters, drywall and tile guys are great. I think they are hard workers and their quality is spot on. VERY happy with the work they have done. I would love to manage this team myself because I feel that under the proper direction, this would be a great team. We did a master bath remodel (complete gut) and they installed a new (larger) shower including curb, retiled floor, shower/vanity wall and tub surround. Awesome work and it turned out beautiful. Planning/communication. I should state that I have very high expectations. When you tell me something, I hold you to it. I think HHI is a good company to hire if you don't have deadlines and don't mind micro-managing every step. The first project manager I was given (yes, I had two), was completely unresponsive. Didn't answer texts or calls. In fact, I have cameras installed in my home and I called him while he was there. He looked at his phone and put it back in his pocket. In HHI's defense, they let him go so I'll give them that, but before they did, he admitted the company was horrible at communication. We specified that we wanted 1/8" grout on the floor and 3/8" on the walls. We got 1/8" on floor and walls because no one told the tile guys actually doing the work. We didn't bother pushing because it looked ok so we let it go. We clearly spelled out that we wanted a 36" shower door. They built the shower curb in such a way that two pieces of glass were needed and a smaller door was required. This was unacceptable because we specifically called out a single piece door. The salesman openly admitted to making the error on the design, but because I didn't catch it, I had to pay an extra $120 to fix their mistake. When I asked the project manager about it, his response was "It was built per the design". Buyer beware. Review your design VERY carefully. If you sign it, it's your fault, no matter how badly they screw up. Specifically asked that the shower head be raised 3 inches. When the plumber showed up, no one had told him. Luckily, I was there at the time and made sure he knew to do it. HHI has a very cool online tool with schedules, places for notes, pictures, etc. Don't bother. They don't read the notes. After making two requests on the notes, neither was read so I left a third note asking if anyone actually reads the notes and to call me immediately. No call. No one reads the notes. Last item, the shower glass. This is the last item on the project. I was told that they now do their own shower glass (I was going to go with someone else, originally). They quoted a comparable price and a faster turn-around of roughly 5 biz days. Glass was measured on Nov. 1st. On the 10th I got a text from the new Project manager telling me the glass was on backorder. They didn't even know about this until it didn't show up on the truck the day it was due. Although not directly their fault, customers don't care about a supplier's sub-supplier. If you commit, you own it. Don't push the blame to the sub-supplier. Backordered part was finally done and was due in Phoenix Friday morning (11/17) from CA. On Thursday 11/16, I received a text message from the new project manager with a picture attached. The picture was of a pile of shattered tempered glass. No explanation, no message. I didn't want to play "guess what this is" so I called. They told me that the supplier was loading it on the truck and one of the pieces shattered. Now they are rushing to get the glass complete and installed before Thanksgiving. I have guests coming from out of town and don't want 7 of us sharing one small bathroom. I could go on, but won't. This is sufficient. Bottom line, the quality of the work (once it's done) is beautiful. The guys in the trenches to great work. If I were rating them on Quality/Workmanship alone, I would have given them a 4 or even a 5. If you are retired or have lots of time to oversee their work and manage the project for them, I would say go for it. BUT... If you are a working couple like my wife and I, plan on weeks of frustration as you try to get answers to questions. Much of the end result was due to us watching on camera or coming home and inspecting every night and then calling/texting to make sure things were done as planned. I believe their shortcoming is due to a lack of communication/mgmt. and I believe this is a tops-down issue. Much of my texts and conversations were with Brandon (one of the owners) who was very quick to blame his sub-supplier (for the glass) and say there's nothing they can do. As I said before, customers don't care. As a manager of suppliers, I understand the difficulty he deals with. But I also know that you have to hold your sub-suppliers accountable and MAKE them commit. Drive them to fix problems. Not just say "there's nothing I can do". read more

After resolving a 'no call back' issue, Holtzman sent out someone to check my job and provided me with a thorough review and estimate. Nice folks read more

I used Holtzmans to do the flooring throughout my 10 yr old home. I did alot of shopping around and checking for the best 'bang' for my buck. I had carpet and just wanted to get rid of it and have something different. I ended up in Brandon's showroom in Tempe. They were quick to greet and Brandon went right to work listening and figuring out exactly what I wanted. His staff came in and started the floors right on time. All his staff were great, very friendly, clean, and listened to all my concerns. We had to live in the house while they were working, I have pets, they were very careful to make sure not to let any animals out of the house or into anything that might help them. I can not say enough about the entire staff. This is not to say that there was not a few glitches but nothing that was major and nothing that Brandon did not address right away. I even had them paint a few rooms and will for sure be using them in the future. My floors travertine and wood are absolutely beautiful, nice quality job, makes me feel like i am in a new house..... read more