Just had the most professional and pleasant conversation with a staffer name Bean! I had an issue…read morewith my auto ship delivery and they went ABOVE and beyond to take care of me and to give me extra info on how to solve my issue! I cannot recommend this place enough. The customer service is amazing, the price adjustment to reflect the stores price is a godsend, and the staffers are so knowledgeable! What a beautiful store filled with so many amazing workers! 5 paws up!

Every time I go into this store I am ALWAYS greeted! The manager and staff are always helpful and I…read moreeven get free samples of dog treats when I go in. I don't go anywhere else but this store for all of my doggie's needs.

We have purchased a Yorkshire terrier at petland. With the amazing help of Bonnie and Ella , we…read morecame home with a beautiful fur baby . His name is Hunter after his family . Ella and Bonnie both were amazing to work with they help us picked out our fur baby to give him his forever home.. they were able to supply the mom and dad history and the family history. I can honestly say this is not a puppy mill .. This is a legit puppy place that helps you get your forever for a baby. This place is amazing. The people are wonderful. They keep it amazingly clean inside and out . The petland store makes you feel like family while you're there looking at the animals and we purchase an animal and when you leave.with a fur baby. If you're ever looking for a forever pet petland is a place to be. Please make sure you see Bonnie or Ella there are amazing young ladies to work with.

This company sells sick dogs and provides no veterinary care for them. I'm certain that any…read morepositive reviews were posted by people affiliated with this business. If your purchased dog is found to be sick you can return it, they will refund your money, they then take the dog, and return it to the breeder for credit just like if you returned an item to Home Depot. I can only imagine what the breeder does with the puppy. THIS IS A REVIEW FROM A FORMER PETLAND EMPLOYEE:vettechmnm OP * 5y ago At the Petland store I worked at the isolation room in the back was always full and I wondered why (before I learned the truth), considering those puppies each had price tags off $2000-6000, they weren't receiving veterinary care because they were so sick, and then I found out that they only paid $50-200 a piece for them and it would cost more to treat them than what they cost so it was more economically feasible to let them die so they could trade them in for credit towards other puppies from the breeder. We used to put a small towel in the puppy boxes where they housed the ones that were for sale and a few toys for the puppies to play with. I was reprimanded for giving the puppies in isolation a towel to lay on and toys to play with. The owner told me that he didn't want the sick puppies to have those items because he didn't want them getting overly excited and delaying their recovery (the puppies played with the towels as much as they did with the toys). I thought to myself, "this guy must be a complete moron if he really thinks that sick puppies who are lonely, depressed, bored, and uncomfortable could possibly recover faster or better than puppies who were psychologically well and comfortable while they recovered." It did not take long for me to realize that he wasn't concerned about interfering with their speedy recovery at all. Those dogs did not receive medical care so how could they ever recover from their illnesses? He didn't want them to have those items because he wanted then to be uncomfortable, with nothing to lay on but a grate, and he wanted them to be bored and depressed because he wanted to hasten their death so that he could send them back to the breeder for credit towards other puppies that were less sickly and he could make money by selling them. The puppies in isolation were just taking up space and resources he did not think they were worth and he just wanted them gone. I was also reprimanded for doing a fecal exam because I suspected there was a parvo outbreak because so many puppies had bloody diarrhea. They don't want to know if there is parvo, campylobacter, or any other contamination there because they don't want it to interfere with their puppy sales so there did not approve of my efforts to determine what was wrong with them. I was basically reprimanded for thinking like a veterinary technician rather than a Petland employee... I recently learned that the Orlando Petland was seeking puppies infected with coronavirus near the end of 2019. I worry about the dogs people bring there to meet the puppy before people buy them... They are risking their health and possibly their lives by taking them there. Petland is a corrupt, twisted, and evil organization and they are all the same. The corruption starts at the top, the Petland Corporation, and trickles down from there to every Petland franchise in operation. They don't care about their animals. They don't care about their customers. And they don't care about their employees. The only thing they care about is MONEY, and nothing else. People need to do their research, educate and inform themselves, learn the truth and stop enabling Petland to continue doing this by spending their money in that hell on earth called Petland.

Well stocked pet store in Cary. We stopped in during one of their adoption events. After greeting…read morethe adorable beagle mixes, we perused the shelves. The items seem reasonably priced (comparable to other pet shops in the area). They were running several good sales, but you do have to be a member to take advantage of the discount prices. Becoming a member is free and involves providing them your contact information at checkout. I purchased buy one get one free stuffed toys and a very long beef treat. My dogs loved them!

Great store. Jessica in grooming is amazing. Friendly staff. Really a great experience alwaysread more

My favorite pet store of all time. The people who work here are awesome, and there is a great…read moreselection.

Coming from out of state, I am very happy that they carry Fromm! They're decently priced (for…read moreFromm) with the same 12 bag get your 13th free plan at the store (via manufacturer). For our cat, we get the wet food brand Weruna - and although I'm used to a very similar Fromm purchasing plan of the bigger cans (per store policy at a different store), Pet Mania unfortunately doesn't do that here. However, there's a very huge flavor selection of this brand (that comes in the small cans), so I'm pretty happy with having many choices. Finally, my cat also loves a stuffed animal brand called supercat (mainly the dinosaurs though), and this store carries this with a price pretty competitive to that of Amazon. Very well stocked for being a fairly small store, so I come here for most of my pets' needs. Fair warning that compared to other commercial stores, some may think this is pricey; however, the selections here tend to be the higher quality brands overall.

There is an Asian lady who always works there and she is the worst trimmer I have ever seen. She…read moretreats dogs so roughly like they are toys. She does not care at all even if the dogs are scared or trembling. She just sighs or ignores them. Also, when she takes care of check-ins and appointments at the counter, she is extremely slow and takes FOREVER to do everything. Her attitude is really bad too like it is our fault for asking lol Once, we asked her something about the treatments my dog usually gets, (but SHE DID NOT EVEN KNOW that they have that treatment) and she said "We don't do that" or "We don't have that" and explained us why for a few minutes with a lot of sighs. But later, another trimmer came and told us "We can do that." In addition, we asked if we could make an appointment after 4, but she told us they couldn't do that because they start getting ready to close at 4pm, even though the store closes at 7. Seriously? What do you even do for those 3 hours? She has NO KNOWLEDGE, NO SKILL, and NO GOOD ATTITUDE. I hope she had at least one of those. I really do not understand how she got this job.

Despite showing multiple photos of the haircut we were looking for, we not only arrived to just…read moreabout the complete opposite result, but also some condescending remarks as to how we maintain our puppy's coat. Probably best if one of the 6 people standing around start to take some pre appointment notes instead of offering up unwanted advise. First and last time here; It would be irresponsible to leave any pet here for any extended period of time.

DO NOT TAKE YOUR pet here. EVER. Unskilled and unprofessional groomers. My dog behaved well and…read morethis is how my dog was returned to me. They refuse to take responsibility. Completely disgusted with this chain/franchise.

If I could give their grooming department in Cary a ZERO I would. I completely understand why they…read moredid not have a grooming department there for a very long time. Their groomers are horrible. They seem to be nice with NO EXPERIENCE. The manager at the Cary, NC location was the one who groomed both of my dogs and it was terrible. This is after me spending over $200. In December, I took both of my dogs to be groomed. When I picked them up, I wasn't able to take a really good look at them until I got home. They had not cut the dogs underbelly or their private areas in the back. They did cut the hair in or around their ears and one of my dogs faces hadn't been cleaned under his chin. They missed cutting their toenails. When I called back to let them know, they suggested I bring them back for grooming. Because I had to go out of town I was not able to take the dogs back immediately for them to clean up the areas that they had not taken care of. When I came back from out of the country, I called them just to get a refund. I was told it was too late and I could not get a refund. This comes off the back of me sending them pictures and showing them the terrible job that they had done. I even called customer service twice and was told that someone would respond back within 24 to 48 hours. It has already been over a month and no one has followed up. I should have known it was going to be a bad experience when I took them in a month earlier to get their nails clipped and one of the groomers cut too far and caused my dog to bleed. The manager had to come over and take care of it. Look at the pictures that are attached and you can make up your own mind.

‍Reactive dog owner here!…read more I'd like to start off by saying I have never had a bad experience at any of the Unleashed locations! The staff at each store are absolutely phenomenal. I frequent this store for their dog bathing station. General Unleashed info: I always call ahead to reserve a spot for a bath- you must do this to ensure they have time for you. Baths are reserved for an hour. They usually fill up quickly for a weekend spot but I've never had any issues with same day reservations so long as you are flexible. I also really appreciate that the staff has always been super considerate and understanding when I specify that my dog is reactive to both other dogs and some people. I usually let them know while he looks super approachable because he's so fluffy and cute () he's kind of a butthead with strangers (). They always respond with kindness and politely give him plenty of space when we come in- and also let us know if there are other dogs in the store when we come in! I cannot tell you how much reassurance this gives us as owners to a reactive dog- we appreciate this courtesy so much! Protip: buy the frequent bather card! $60 for 4 baths and your 5th is free! They link this to your phone number so you don't have to worry about losing the card and it is good for use at any of their locations! Cary specific: The bathing area is in the back of the store where they stock bigger items. There is a baby gate and curtain you can use for some privacy but as my dog is reactive and as the location of the bath is open to the public I do wish there was a door just for peace of mind. We have had instances where other curious customers try to peek in the bathing area which has caused my pup to freak out a bit. The room is a little tight but you can make do with two adults plus your pup. I would say the bathing station is a good size for dogs up to the 60-ish lb range. 70 and up might be a tight squeeze. The always are stocked with plenty of soap/conditioner/ear cleaning/grooming tools! TL;DR $15 self bathing station, well worth the price for not having to clean up/well stocked bathing area and very accommodating staff.

This place is the only one around where I can wash my pooch myself! Great set up and it's 15 bucks…read morefor an hour with all the supplies! Staff is incredibly friendly and helpful.

They have a decent amount of items to choose from for dog toys. The pricing is a little steep…read morecompared to other places we've been to for treats and other items. Staff is friendly. They have some birds and rodents in store to buy.

A few months ago, we visited about 30 minutes before closing and no one offered to help us for at…read moreleast a good 15+ minutes (and even then we got help only because I physically tracked someone down who was helping another customer when I couldn't find anyone else after waiting so long -- and he was helpful but seemed to be the only helpful staff member in the store that night). This was my second visit and both times I had to *ask* for help -- no one greeted me when I came in or asked if I needed help, although my body language should've clearly communicated that I did (i.e., constantly looking around for someone to help me). By the time I found some help, I was very frustrated and decided not to buy the pet rabbit my daughter was admiring after all. Also, there is not a huge selection of items for smaller animals like rabbits, guinea pigs, and hamsters. And to make things worse, when I left, two employees were outside taking a smoke break. On a positive note, this store has some pets that other local pet stores may not have -- like the rabbits, for instance. And I like that they host a good number of adoption events. I wish I could give more stars because I love local businesses, but the staff just didn't have the level of professionalism and courtesy that warrant a higher rating. I was there months ago so hopefully service has gotten much better.

This was our first grooming for our mini bernedoodle Murphy and I just wanted to thank the staff…read moreand especially Katie P. For her exceptional job on our puppy!!! Our pup got the Mini Groom and she took such care in the haircut, especially her face, toes and back end. I would highly recommend this place!! Thank you again :)

the best possible experience. we came in because we were told by the brier creek location that they…read moredo walk ins in cary. they were fully booked today but still made it a priority to see us for a nail dremel. the groomer, zippy, was so kind & patient with my sweet girl. i couldn't be happier with how she treated us & my dog. sweetest front desk staff & best place!