I am writing this review to warn any customer from purchasing dog food from Petco in the Durham…read moreregion, specifically their line of food, Wholehearted at 4011 Durham Chapel Hill Blvd. I purchased a bag of dog food from this location that was infested with webs, moths and larvae. This is unacceptable for any product, especially pet food. When I returned it, I was only offered a refund or an exchange for the same brand -- despite clear concerns about a possible infestation issue. It was laughed about that, "this happens when we don't have climate control in our warehouse." No effort was made to offer compensation or a price adjustment if I chose to purchase a different line of dog food instead from this Petco location. I asked for a discount such as 10% off of our purchase of a different brand of food due to the major health concern surrounding Wholehearted, yet the manager was unaccommodating. This response was extremely dismissive given the seriousness of the issue and I will never be returning as a Petco customer.

This PetCo location is my favorite pet supplies chain store. Staff always welcomes my dog with…read morecuddles, praise, and treats, and they're always helpful when I have questions about products. Once, years ago, when a product was spoiled, they followed up on my refund afterward to be sure I was satisfied. For a big chain store with everything I need, the friendly staff give it a neighborhood shop feeling.

My girlfriend brought in our 10 yr old Airedale, who has a soft, tightly curled, tangle-prone coat…read more(often called a sheepscoat or softcoat). She was told they might have to go "a little short" due to matting, but he was shaved completely down. When I called afterward, the staff admitted they do no dematting at all. That policy was never explained beforehand. Had we known, I could have brushed him out at home in ten minutes. And honestly, if you do not demat, then all you can ever do with a wooly-coated dog is buzz cut, which means I would never have brought him here in the first place. To be clear, he had gone about a month and a half without a cut and was medium length. His back was tangle free, his legs had brushable tangles with a couple to cut off, his belly had a few brushable tangles, and his beard had brushable tangles with a couple to cut off. He looks like this a week after grooming, so this was not a "red alert" matting situation, but a pretty normal appearance for a softcoated Airedale, and a groomer should recognize that. I own dog clippers. If I had wanted a buzz cut, I could have done it myself for free or taken him to a cheap chain store for far less. Ironically the only other time this happened was at a Petsmart when he was young, and I never went back as a result. I truly expected better here. In all my years using real groomers, I have never had one shave him. Here there was no attempt, no discussion. PSA for other Airedale owners: with some coats, this approach could cause permanent damage.

Overall great location in terms of proximity and when I took my dog for a bath they did a great…read morejob. About a month later I made a repeat appointment for a bath and full groom (Scottish terrier). They were not able to do the full haircut/groom him which was understandable because sometimes he can be quite jumpy (I did give him medicine beforehand to help). However he's never had an issue in 4 years of simply not being able to be groomed at all around his face or body. After his appointment later in the day I discovered this long cut down his lip and no one mentioned any incident to me when I picked up him. This was very disheartening because he has been noticeably more nervous and scared since picking him up from his appointment. We won't be back.

Great product selection with trusted brands such as Wellness Core, Tikki Cat, Nulo, etc....at the…read moremost competitive prices for quality products for the area, clean store and carts, customer-oriented associates, easy to park, etc.

My German Shepherd cattle dog who is 8 years old has been groomed at the California Petsmart since…read moreshe was 6 months old. We move out here and I take her to the Witherspoon PetSmart for grooming twice. The first time (Feb 2023) a gentleman groomed her. No problem. Was told she was a sweet dog. Picked her up today, and this short, obnoxious associate stated they will not groom my dog again because, get this, "she lays down while trying to groom her." They also refused to do her nails for the same reason. I contacted a groomer in Cary who said they'd never heard of that as a complaint. Even though it is much more, I'll be taking my girl to a professional groomer out here.

The staff was very nice and they had a great selection of basic garden stuff and pet supplies. Our…read moredog LOVED the marrow bones so we will be back for sure. Prices were reasonable.

The employees are always nice! They always have what I am looking for and always offer help!read more

Short version: OEOTL was a great stop for our lil pup. Great variety of pet accessories, treats,…read moreclothing, etc. with happy, positive, and helpful staff. I like this little shop and what they have to offer, I am a fan! The Deets: We visited this little pet boutique while walking around the Brightleaf area of Durham after Sunday brunch. What a nice little shop! Lots of food, chews, clothing, accessories, etc. for your pet to peruse and choose from. The ladies at the shop were very positive and helpful and even wanted pictures of our lil pup Emma with her new sweater purchase on. There is a lot of variety of items but can also tell that what they do have has been carefully curated for their customers. Emma definitely had a great time looking/sniffing through the selections and I find that is the true test of a good pet boutique...if the clientele is interested! If you have a pet, come on by to OEOTL and see what they have to offer, I am glad we did and Emma has a nice new sweater from the experience.

The absolute cutest pet store!!! It has all the usual items along with unique ones, at fair prices!…read moreAnd even better customer service!! The owner Dianne is an absolute delight and was sooo kind and welcoming to my pup when I brought him in. That type of customer service makes all the difference to me and I HIGHLY recommend this place!

I absolutely love the store on hillsborough road in Durham they have the best employees they're…read morealways very nice and extremely helpful and I love the coupons I get from being a member all a round great place to shop for your fur babies

on 2/13/26 I dropped off an extremely nervous terrier @ Pet Supplies Plus in Durham - she's been to…read moregroomers before but she's so anxious as she grow older I fear a heart attack - truly. But she was covered in mats (I was trying to groom her at home but she's too hard too control - it wasn't working) AND long toe nails. Kaitlyn groomed her -OMG! it was amazing - yes she now looks like a fat guinea pig (which is why I'm not including a photo) but I don't care about the look, told Kaitlyn that I just needed to get rid of the mats, we talked and made a plan to 'take it all off and we will start all over for a new coat' - will go back in 6 weeks, and ask for Kaitlyn! BTW the free toy they give the dog - might be a 'gimmick' but it's weird - my dog has been carrying it around all day - go figure - hates the store, but loves the toy. Definitely recommend.

Always doing super cute events, love Jessica she's so funny and always helpful and remembers me!read more

Excellent customer service and god variety off products for our pup. Love this place!read more

Good pet store, friendly staff. Clean floors and organized shelves. They offer a wide variety of…read moreproducts too, so you have multiple options!

Having more dog friendly people in the grooming area. Very stressful time for dogs the last thing…read morethat helps is persons that are not friendly with dogs

Greg Burkett..very best Avian Vet! He has saved my RB more…read morethan once! And they have all the pet bird needs, plus some!

Dr. Burkett and staff quite literally saved our bird's life. We brought her in grievously injured…read moreand she stayed over a week in what amounted to birdy ICU. Several times I thought for sure she would pass but the Doc and the staff never gave up on her. Thanks to them we have our sweet birdy back at home with us when none of us thought that would be possible. We cannot possibly thank them enough.

MEEEE-OW!!!! These guys rock!!!…read more I am a traveling contractor who does not get the opportunity to be at home with my pets very often and the majority of that responsibility goes to my partner. With an ill pet, all you want to know is, "Is he going to be ok?" "Is she getting better?" Our pets are more than a part of our family, they ARE our family. When my pet, Sparky, became distant and annoyed, and began to eat less, he also had a growth on his chin that I could not help him with...because I am not a doctor. Ah-ha! I reached out to HOPE Animal Rescue and I can't be more grateful. They stepped in and helped get Sparky to a veterinarian within a few days, after the application process was completed, and Sparky is a HAPPY CAT. Laurel was especially helpful in that she made the process seem like there wasn't a process...even though we all know what it takes to get things done today. Feats like this are not marginal notes in life...they are magnificent, loving, caring moments in time that help us to remember, "Wow. I really don't feel so alone out here in the world." I cannot say enough about HOPE Animal Rescue. In a way, Hope Animal Rescue rescued my pet AND me, because I was so distraught over what was happening to him and the not knowing is what creates the fear. Thank you to Laurel and the entire VOLUNTEER staff and businesses that help to support Hope Animal Rescue. You rescued the best part of me today...and if you're doing that for me, I know that you're doing this for a lot of other people. THANK YOU for all of the hard work that you're doing out there for the animals that aren't a part of our health care system.

Great system in place. Adopted my dog easily and they confirmed it was the best place for the dog.read more