Friendly, knowledgeable, staff, and plenty of products for all pets needs. The store is very clean…read moreand organized. Love seeing the cats they have for adoption here.

Well stocked pet store in Cary. We stopped in during one of their adoption events. After greeting…read morethe adorable beagle mixes, we perused the shelves. The items seem reasonably priced (comparable to other pet shops in the area). They were running several good sales, but you do have to be a member to take advantage of the discount prices. Becoming a member is free and involves providing them your contact information at checkout. I purchased buy one get one free stuffed toys and a very long beef treat. My dogs loved them!

Just had the most professional and pleasant conversation with a staffer name Bean! I had an issue…read morewith my auto ship delivery and they went ABOVE and beyond to take care of me and to give me extra info on how to solve my issue! I cannot recommend this place enough. The customer service is amazing, the price adjustment to reflect the stores price is a godsend, and the staffers are so knowledgeable! What a beautiful store filled with so many amazing workers! 5 paws up!

Every time I go into this store I am ALWAYS greeted! The manager and staff are always helpful and I…read moreeven get free samples of dog treats when I go in. I don't go anywhere else but this store for all of my doggie's needs.

After trying several local groomers, this place has become our favorite. Our West Highland Terrier…read morehas a very strong personality and makes it very clear where he DOESN'T want to go. This is the first groomer that he doesn't put up a fight when we try to walk him through the door. He loves his groomer, Kia! She does a great job! It usually takes 2 hrs for a grooming. I get a text message when he's ready for pickup.

This was our first grooming for our mini bernedoodle Murphy and I just wanted to thank the staff…read moreand especially Katie P. For her exceptional job on our puppy!!! Our pup got the Mini Groom and she took such care in the haircut, especially her face, toes and back end. I would highly recommend this place!! Thank you again :)

They have a big selection with excellent prices and very helpful staff! I go here routinely.read more

Phydeaux is now known as Feeders Pet Supply. My experience with staff today (and when it was…read morePhydeaux) has always been great. Today I went because I found out they do dog nail trim & grinds. The staff were great with my dog - and though the service is significantly overpriced, I feel they did a really good job. I did feel slightly concerned for the staff because they don't verify that dogs are vaxxed and they didn't cut her nails on a grooming table (which serves to protect the pet and staff). Knowing my dog is vaxxed and since there were no incidents with my pet (nor harm to staff), it left me feeling fairly ok and hopeful that any future visits would go ok too.

DO NOT TAKE YOUR pet here. EVER. Unskilled and unprofessional groomers. My dog behaved well and…read morethis is how my dog was returned to me. They refuse to take responsibility. Completely disgusted with this chain/franchise.

If I could give their grooming department in Cary a ZERO I would. I completely understand why they…read moredid not have a grooming department there for a very long time. Their groomers are horrible. They seem to be nice with NO EXPERIENCE. The manager at the Cary, NC location was the one who groomed both of my dogs and it was terrible. This is after me spending over $200. In December, I took both of my dogs to be groomed. When I picked them up, I wasn't able to take a really good look at them until I got home. They had not cut the dogs underbelly or their private areas in the back. They did cut the hair in or around their ears and one of my dogs faces hadn't been cleaned under his chin. They missed cutting their toenails. When I called back to let them know, they suggested I bring them back for grooming. Because I had to go out of town I was not able to take the dogs back immediately for them to clean up the areas that they had not taken care of. When I came back from out of the country, I called them just to get a refund. I was told it was too late and I could not get a refund. This comes off the back of me sending them pictures and showing them the terrible job that they had done. I even called customer service twice and was told that someone would respond back within 24 to 48 hours. It has already been over a month and no one has followed up. I should have known it was going to be a bad experience when I took them in a month earlier to get their nails clipped and one of the groomers cut too far and caused my dog to bleed. The manager had to come over and take care of it. Look at the pictures that are attached and you can make up your own mind.

Variety of cat toys and grooming products. Also noticed they have a variety of pet leashes! Also…read moregreat customer service and good music

They are always so nice and my dogs look awesome after being groomed at Pet Depot we love this placeread more

‍Reactive dog owner here!…read more I'd like to start off by saying I have never had a bad experience at any of the Unleashed locations! The staff at each store are absolutely phenomenal. I frequent this store for their dog bathing station. General Unleashed info: I always call ahead to reserve a spot for a bath- you must do this to ensure they have time for you. Baths are reserved for an hour. They usually fill up quickly for a weekend spot but I've never had any issues with same day reservations so long as you are flexible. I also really appreciate that the staff has always been super considerate and understanding when I specify that my dog is reactive to both other dogs and some people. I usually let them know while he looks super approachable because he's so fluffy and cute () he's kind of a butthead with strangers (). They always respond with kindness and politely give him plenty of space when we come in- and also let us know if there are other dogs in the store when we come in! I cannot tell you how much reassurance this gives us as owners to a reactive dog- we appreciate this courtesy so much! Protip: buy the frequent bather card! $60 for 4 baths and your 5th is free! They link this to your phone number so you don't have to worry about losing the card and it is good for use at any of their locations! Cary specific: The bathing area is in the back of the store where they stock bigger items. There is a baby gate and curtain you can use for some privacy but as my dog is reactive and as the location of the bath is open to the public I do wish there was a door just for peace of mind. We have had instances where other curious customers try to peek in the bathing area which has caused my pup to freak out a bit. The room is a little tight but you can make do with two adults plus your pup. I would say the bathing station is a good size for dogs up to the 60-ish lb range. 70 and up might be a tight squeeze. The always are stocked with plenty of soap/conditioner/ear cleaning/grooming tools! TL;DR $15 self bathing station, well worth the price for not having to clean up/well stocked bathing area and very accommodating staff.

The staff are very kind and acknowledged me as I came in. They are super knowledgeable about all…read moretheir products. They asked questions about my dog Zane. Even let me know they have special shopping experiences for reactive dogs. They have so many awesome products and I plan on returning for the speciality items they offer. I got some different snacks for my boy and he actually enjoyed the cod skin. Thank you so much for your kindness. Will be seeing you again.

They have a decent amount of items to choose from for dog toys. The pricing is a little steep…read morecompared to other places we've been to for treats and other items. Staff is friendly. They have some birds and rodents in store to buy.

A few months ago, we visited about 30 minutes before closing and no one offered to help us for at…read moreleast a good 15+ minutes (and even then we got help only because I physically tracked someone down who was helping another customer when I couldn't find anyone else after waiting so long -- and he was helpful but seemed to be the only helpful staff member in the store that night). This was my second visit and both times I had to *ask* for help -- no one greeted me when I came in or asked if I needed help, although my body language should've clearly communicated that I did (i.e., constantly looking around for someone to help me). By the time I found some help, I was very frustrated and decided not to buy the pet rabbit my daughter was admiring after all. Also, there is not a huge selection of items for smaller animals like rabbits, guinea pigs, and hamsters. And to make things worse, when I left, two employees were outside taking a smoke break. On a positive note, this store has some pets that other local pet stores may not have -- like the rabbits, for instance. And I like that they host a good number of adoption events. I wish I could give more stars because I love local businesses, but the staff just didn't have the level of professionalism and courtesy that warrant a higher rating. I was there months ago so hopefully service has gotten much better.

There is an Asian lady who always works there and she is the worst trimmer I have ever seen. She…read moretreats dogs so roughly like they are toys. She does not care at all even if the dogs are scared or trembling. She just sighs or ignores them. Also, when she takes care of check-ins and appointments at the counter, she is extremely slow and takes FOREVER to do everything. Her attitude is really bad too like it is our fault for asking lol Once, we asked her something about the treatments my dog usually gets, (but SHE DID NOT EVEN KNOW that they have that treatment) and she said "We don't do that" or "We don't have that" and explained us why for a few minutes with a lot of sighs. But later, another trimmer came and told us "We can do that." In addition, we asked if we could make an appointment after 4, but she told us they couldn't do that because they start getting ready to close at 4pm, even though the store closes at 7. Seriously? What do you even do for those 3 hours? She has NO KNOWLEDGE, NO SKILL, and NO GOOD ATTITUDE. I hope she had at least one of those. I really do not understand how she got this job.

Despite showing multiple photos of the haircut we were looking for, we not only arrived to just…read moreabout the complete opposite result, but also some condescending remarks as to how we maintain our puppy's coat. Probably best if one of the 6 people standing around start to take some pre appointment notes instead of offering up unwanted advise. First and last time here; It would be irresponsible to leave any pet here for any extended period of time.