Many 1-star Google reviews, including mine, appear to have been removed/reported. Rather than responding constructively or resolving the issue, it seems the focus was on removing negative reviews. Since my concerns were never addressed, I am posting here instead.
The staffs were friendly, and the food was average, but the main issue was how the manager handled the situation. I found the behavior disrespectful and unprofessional, turning what should have been a simple matter into a very unpleasant experience. During an all-you-can-eat meal, I accidentally ordered more than I could finish. I only ordered once at the beginning and did not continue ordering throughout the meal. It was also my first time visiting, so I did not realize how much each portion included. In the end, about 10 small pieces of sushi were left. I understood this was my mistake, accepted the extra charge without argument, and paid it in full.
My concern was not the charge itself, but how it was handled. Instead of addressing it discreetly, the manager spoke to me loudly during a crowded lunch service, in front of many other customers. He repeatedly commented on the amount I had ordered and said I was wasting food. The tone felt unnecessary and publicly embarrassing, especially since I had already accepted responsibility and agreed to pay. What upset me most was the lack of courtesy and professionalism. A private and respectful conversation would have resolved the situation appropriately. Instead, the interaction left me embarrassed and uncomfortable, overshadowing the entire meal. The manager's conduct was unnecessarily public, no apology was offered, and the experience was far more upsetting than the charge itself.
I also believe the leftover-food penalty policy should be explained much more clearly in advance. It was only briefly mentioned, and the charge was significant (nearly equivalent to a second full meal.) Customers should be clearly informed of this policy before ordering. read more