Had a great experience at valley hot springs met kaitlyn…read moreshe was very helpful and informative When she wasn't there jose Answered questions for me also. decided to buy a hot tub and Very happy with it .

The salespeople are amazing. Look for Kaitlyn or Jeff. With the lifter and cover does provide…read moreadditional privacy. That was a nice bonus. Also being able to control it with my phone and heating up the jacuzzi on my way home is a nice added feature.

Excellent customer service. Took great time in helping me understand the basics of my new pool…read more Extremely helpful. This will definitely be my go to pool HQ

Best pool supply and service in town. I've been going here since my pool was built (2018). It was…read morerecommended by the pool builder. They don't try to sell you stuff you don't need like other local shops. They help you figure out what your pool needs and will happily guide you through any issues that come up. They will even come out and help if you need someone to sort out issues. The customer service is top notch. I had an issue recently a day before leaving town and it brought my whole system down. They spent time to find parts and got them to me the same day so I could get my pool running again before I left the next day. I could go on and on with the great experiences I've had with them. I'm a first time pool owner and had no idea what to do but they help me with everything and help me keep my pool looking great.

My family loves our grill and we appreciate the free gifts given to us. An updated mini fridge not…read morethe floor model and a free grill cover. Look forward to doing business with you in the future

The product is good. The selection was good. The value is ok and the service could be better. I was…read morenot told that I could have had them pre-wire my outlets on my island. Now that it's delivered they won't help out and I have to call an electrician, which will cost me more. I spent over $7k and they can't wire up a pigtail for me. Pretty disappointed in that.

GREAT COMMUNICATION! We did not know where to start and…read morecannot believe where we finished. Thank you, Carl for taking great care of us.

From the owner: We are a DIY so you can save money on the backside. read more

I had a great experience with Bobby, who is one of the owners and does their field repair, that…read moreserviced my pool equipment. I had broken one of the coupling nuts to my salt cell while taking it off to clean it. The problem was to replace the coupling; there wasn't any room to just cut it off and add another. I went to their store on Saturday looking for help, we buy all our pool supplies from them, after explaining what happened and showing them the pictures and challenges of the repair, they offered some possible solutions and said they would have Bobby call me first thing Monday. Bobby called first thing on Monday and scheduled and made the repair for Tuesday. Bobby knows his stuff and didn't try to up sell or make a bigger deal out of it. I was surprised to learn they have tool that can bore out the old PVC in the joint without too much trouble and cost. Service call is $150.00 plus $60.00 in parts; they only use OEM parts. That might sound expensive, I really didn't think so. Called when he said he would, fixed the system and gone in an hour. I will absolutely use them anytime I need pool service.

Everyone here is super helpful especially to new pool owners who want to self service their own…read morepool. Highly recommend!

While I ultimately chose a different contractor, Joel was professional and understood our vision…read morefor the backyard. He provided a detailed thorough proposal and answered every question. I gathered 3 bids after interviewing 9 total contractors. Premier was a very close second.

Had my pool for 3 years and have had equipment problems every year and they did not even put a step…read morein my spa

Just wanted to update that even after a year, Greg is still in touch. Any text I sent with a…read morequestion about maintenance is promptly answered and he happily moves his schedule around to come out and show me what needs to be done in person.

We could not be happier with the finished product! Dave was attentive to every single detail! If…read moreyou want quality and a near perfect experience then you want this company to build your pool. Every single question I had was answered to my satisfaction. We love spending time in our backyard now. This is due to the attention to design and overall aesthetic that they put into each project. I am a high maintenance customer due to my OCD nature. One of the things we found very comforting with the whole process was the fact that the same person (Dave)who came out to assess the project and quoted us on our price was the same person who built and supervised and finished and services the pool. It's a full circle perfect experience! Love!

We had a great experience with Doug and his crew at Infinium pools…read more Doug and his crew were very responsive during the build with any questions that we had. From the 3D design, demo, dig, concrete, and fill we always felt like we were part of the team. We have a small backyard and side yard which in which we have a camper. Our goal was to fit the camper while still having a pool big enough for our family to enjoy. The final product looks identical to the design. Infinium made sure our wants were met while providing the best quality that we could have asked for. Summers and entertaining are going to be great!

Late review: signed contract in December 2020/Pool completed in late May 2021…read more We had half a dozen consults before choosing this company and we pretty much knew what kind of experience it was going to be a couple weeks in. No communication, I had to constantly reach out to ask what was going on. It all started with them beginning nearly two weeks later than stated on our contract and then when the excavators call me outside because they are confused between the plans and the design, I knew it would be downhill from there. Their designer Kyle, admitted to not drawing our yard to scale which made the pool in the design look a lot bigger than what we were actually getting. This part was the biggest disappointment as we BOUGHT the design he presented us with. Kyle graciously gave us an "extra two feet" but, who knows how accurate that even is, it's hard to tell since we chose a free form design. During the entire process, I was cleaning up trash from our backyard daily. Their workers' personal trash such as drinks, bottles, fast food items, cigarette butts and packs, rusted screws/nails, metal wires, saw blades, it was terrible. Also no matter how many times we asked the pool company, their workers filled our trash cans week after week with work material such as rocks, shotcrete, rebar, PVC piping, bags, boxes etc. sometimes rendering it useless for us. The communication was severely lacking, I would always have to reach out and ask what was going on as we were in the dark for most of the process. Contractors would no-show or even show up unannounced at ungodly hours of the morning (6-6:30 AM) making the most noise possible and blasting their radio. Even asking to get a heads up when workers came by so I was aware of who was in our yard and for what or so I wouldn't be blocked in our garage, was too hard of a task for them to manage. On our contract, we were quoted 10-12 week process, we are now at 18 weeks with repairs that still need to be done. Another reason why we chose them is for the verbal promise from Kyle that it would be done by a certain date which they since far surpassed. They messed up the depth of our Baja shelf, we were told the pool should be 7 feet with our jumping rock/grotto, but was only made 6 feet, the spillway from our spa has been butchered a few times and now needs to be replaced, and worse of all 90% of our coping cracked within the first month, but according to the owner (Doug Patterson) we signed in our contract that we understood that concrete cracks, yet there is nothing stated in said contract. This has been a miserable and high stress induced experience, completely frustrating week after week of no communication and lack of respect for the customer. The final kicker is that they started a month prior to even getting approved permits through the city which we didn't find out until the very end! The owner only seemed to want to deal with my husband and avoided me like the plague whenever he came around to check on things. Only time I personally heard from him was when he called to ask me to take down an FB post off a home improvement site when I asked for advice in regards to fixing a couple things. My most favorite part by far was the owner, Doug accusing us of withholding the final $22k payment (via Lyon Finnancial) for a couple "punch-list items" when it's stated in our loan contract that the final payment was for completion of project and we were not notified by anyone that the pool was 100% complete. The designer, Kyle asked for payment for plaster which was not a breakdown in the loan payment schedule. My husband called Lyon and they agreed to do a partial payment and then Kyle told us it's fine, that Doug said it would be easier to do the final payment at the end and then had the nerve to come at us with the "withholding payment" BS. They apparently have a huge lack of communication within their company as well. We also failed our final inspection THREE times. At the third time, we were asked if we would just like to be passed so we could be over and done with. In conclusion, I wish we had researched more, been better prepared, looked into more companies, etc because this definitely wasn't the one for us. It's so sad that we waited and saved up for 5 years of having no backyard and spent way too much money for this kind of treatment and outcome. For almost $90k we expect damn near perfection, but they definitely fell (extremely) short in so many aspects. Current update: Our turf has melted in one area behind our pool, that issue was never resolved even after reaching out a couple times and being assured we would hear back and now our spa coping is crumbling apart after a few short years and we have to pay thousands out of pocket to get this fixed.