This company is amazing and the employees are courteous and our transaction was very smooth…read more I was desperate to get a new Diverter valve after ours exploded sending water everywhere and a gouge in the ceiling of our patio. They wasted NO TIME getting the replacement parts needed to us the next day. We will definitely order from them again when needed Thank you so very much! Lisa

I have been working with this company since2018. I live in the San Francisco Bay Area. They will…read morehelp you diagnose the problem then you order the part. Tguide you to install it. I worked with Phil before I assumed he's retired. I recently worked with Spike (I hope I remembered his name correctly) to diagnose & replace a broken circulation pump. The experience again was great & I save a lot of money again. The 2008 hot tub is okay now.

I was a supporter of San Diego Hot Springs and referred multiple customers. Unfortunately, my…read moreexperience after the sale has been disappointing. Between warranty issues, repeated fees for service calls, and commitments that were made but ultimately not honored, I found it increasingly difficult to get concerns resolved. I reached out directly to Ryan to address these issues and never received a response. If you must do business here, I would try to work with on of their other associates. To be fair, the service technicians who came to my home were generally professional and did their best to help. My concerns are with management's follow-through and customer support once problems arise. Based on my experience, I can no longer recommend San Diego Hot Springs and would encourage prospective buyers to carefully consider the level of post-sale support they may receive.

Service was the best. He gave me tips on how to keep it pristine and easy places to get parts if…read morenecessary.

We are so happy that we found this company! Joe is honest, responsible and very knowledgeable. We…read morefirst had some issues with our old filters, reached out to him for the first time and he came to fix the problem immediately. He even took the time to show us how to care for our pool, too. Since then, he has helped us upgrade our panel/kit, clean our filters, replace our salt cells, etc. Every time, he impresses us with his professionalism and honesty. He is our go-to person for all our pool problems and improvements.

Coe Crew Pools are the best. If I could, I'd give a hundred stars. Our pool was turning green…read more Every pool service I called said there was nothing to do but drain it. Draining is impossible here. Getting desperate. By now our pool is a green pond, a pair ducks have moved in. More calling. Coe Crew answered, listened, understood why we couldn't drain, came up with a creative solution. Now we have a sparkling ocean blue pool again, and ongoing care by Coe Crew Pool is keeping it that way. Highly recommended

Maya at Aqua Paradise is the kind of salesperson you hope you get but rarely do. Most salespeople…read moredisappear after the purchase, but she's the exact opposite. She knows her hot tubs inside and out, helped me pick the perfect model, and made the whole process easy. What really impressed me was the follow-up. Long after the sale, she still checks in, helps me with supplies, and answers any questions I have. That kind of service is almost unheard of these days. She's a true asset to the company, and I couldn't be happier with my spa or the experience. Highly recommend asking for Maya if you're shopping for a hot tub.

UPDATE: Changing my rating to…read more 4-STAR - Everything mentioned below is now corrected. Mark, called me apologizing for the delay in responding to my email inquiry on the circ pump exchange. He was happy to exchange the pump for the correct one and send me a return slip for the one I mistakenly ordered. Thank You Mark for helping me out! I will definitely use Aqua Paradise (Hot Tub Supply Store) to order parts in the future. The caveat here is, be very certain of the part specs and number when ordering. When in doubt, remove the part and check it closely for labeling, electronic specs and features so you can make an exact match. It did suck to have 12 days go by to get a response. But in the end all was made right. I really appreciate getting the call from Mark and following through with the exchange. Thank You! v--- Excerpt from my old post ---v Via "Hot Tub Supply Store", my initial order and delivery was great! * I'd rate it a 5-STAR. I got the brand new parts I ordered in a timely delivery. However, I realized that I had ordered the wrong circ pump and the website did mention no returns on circ pumps and DCU's. So I sent an email to the appropriate email account on Dec. 2nd requesting the possibility of an "exchange" for the right pump. 10 days went by with no reply, and the Hot Tub Supply Store doesn't list a phone number I can't call to speak to a person or leave a vm. * So that is a 1-STAR rating for getting back to the customer. Exchange, no exchange, no returns aside, they just didn't even get back in-touch while I have an empty Jacuzzi waiting for a pump replacement. To be clear, the low rating is for no response. Not that they didn't exchange the part.

5 stars!! Bobby was professional and spot on with attention…read moreto details. His knowledge and know how excels him past the competition. Great experience!! D.

Today, I stopped by at 3:15pm to get more chlorine & muriatic acid and they took very good care of…read moreme even got 10% off.

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The place appears to be a total scam! I ordered a fridge to pick up from their store and they said…read morethey don't have it and can't order it at that price. They will not honor the price for which they advertised and for which I ordered. They claimed their website does not show a price (lie) and that the website would not allow me do order (another lie). Just look at the screenshots I've uploaded.

Sam was amazing. So thorough, patient, and knowledgeable. Never ever pushy; zero salesperson icky…read morevibes. He did everything he could to help us make the best decision at the best price. A super refreshing experience (no pun intended.)

I originally bought a hot tub from Wayfair & it showed up damaged. I'm glad I went with a brick &…read moremortar this time around. Their crane recommendation worked out well, and the at home tutorial was comprehensive and informative.

My wife and I purchased our hot tub from Keith who was very helpful and pivotal to our decision on…read morewhich spa was best for us. My spa was ready ahead of schedule and the delivery team was great, they kept me up to date on delivery, did an excellent job at placing my spa and answering questions. I had a hiccup scheduling my free spa orientation but that was cleared up by Julian who made sure to get my appointment set up in a timely manner. My orientation was done by Joe who was outstanding, professional and knowledgeable answering all my questions and educating me on overall spa care. I signed up for their O-Care program which keeps me current on my spa treatment supplies and provides free delivery as well as a $10 discount on my orders all while extending my heater warranty to their Lifetime Heater Warranty. Joe also got me set up with the ability to control my hot tub through an app which is a wonderful feature. I can't forget to mention how wonderful the hot tub itself is. If you're in the market for a hot tub I highly recommend Bull Grills & Spa.

Would not hesitate to purchase from them again! A few weeks ago we were in the market for a hot…read moretub. Jorge was knowledgeable, spent a lot of time educating us and did not pressure us to buy at all. He worked with us to find a hot tub that met our needs and was delivered in a few weeks. On the day of our delivery, after we started filling our tub in the evening, there was water leaking from the tub. They sent a service technician the next morning who repaired a disconnected air hose. Joe, was outstanding! Found the problem, fixed it quickly and then spent extra time going over how to use the hot tub and how to add the chemicals. I am impressed overall with the salesmanship and the service that quickly followed when needed! You should consider them if you are looking to buy a hot tub!!

The Hawaiian guy that works here is the MOST knowledgeable pool guy we've ever worked with !…read more Thank you SO much for your detailed advice. Can't wait to apply it to our pool.

I've been buying our pool supplies here for years Today was…read morethe first time I ordered online pick up I went to pick up my order . The salesman told me a made a big mistake ordering online I overpaid by a lot I asked if he could adjust price since I didn't know He said no , he cannot since I purchase online He seemed kind of annoyed