This company is amazing and the employees are courteous and our transaction was very smooth. I was desperate to get a new Diverter valve after ours exploded sending water everywhere and a gouge in the ceiling of our patio. They wasted NO TIME getting the replacement parts needed to us the next day. We will definitely order from them again when needed Thank you so very much! Lisa read more

I have been working with this company since2018. I live in the San Francisco Bay Area. They will help you diagnose the problem then you order the part. Tguide you to install it. I worked with Phil before I assumed he's retired. I recently worked with Spike (I hope I remembered his name correctly) to diagnose & replace a broken circulation pump. The experience again was great & I save a lot of money again. The 2008 hot tub is okay now. read more

Everything about this company is built on excellence. We needed to replace a seal in a 1991 Litte Dipper spa. First of all, they had the part. When we ran into some problems, Jason (who has review upon review about how great his customer service is) quickly called us back. He gave us a couple of options, listened to my husband's old school ideas and gave input, got us set up with parts, made sure they were shipped at the end of a Friday before a long weekend (without us asking) so our tub wouldn't be down even longer. Just the chance to speak with a customer service rep who actually helps us is gold, but Jason asked for pictures and called back and gave even more support. Use this company. You will get great prices on parts and above and beyond support via calls, print outs, and video links. This is what all companies should aim to be. read more

I ordered a rather hard to find part for my FreeFlow spa, the display control unit. The part came rather quickly considering it came all the way across the country, and it was the correct part, packaged well. After a short installation on my part, my FreeFlow Spa is back in business! I'm a happy customer. read more

Thumbs up. Good service nice people good products. Love my hot tub, especially in the winter time

Easy Spa Parts is a God-send for a D1 spa owner whose D1 spa tech likes to go on vacations and is hard to get a hold of. I found them online. They have the BEST DIY videos on YouTube AND the best DIY troubleshooting website. They claim that we can call them any time and they'll be happy to help. I was skeptical. BUT it is true. They will pick up the phone, patiently listen to clueless and annoying humans like me, and kindly help me out step by step. I LOVE EASY SPA PARTS AND HIGHLY HIGHLY RECOMMEND!!! I wish I lived nearby. They are such knowledgeable, customer-service-oriented, expert spa techs! read more

Excellent customer service and very knowledgeable. I highly recommend this company for all your hot tub needs. Phil explained everything that I needed to do to complete my hot tub project. I'm definitely a rookie when it comes to hot tubs and I appreciate Phil walking me through the steps required to mark another item off the honey doo list. read more

Easy Spa Parts is the best!! Easy to work with and they go above and beyond every time we work with them. When you are calling Easy Spa Parts, it is usually always a crisis or an emergency. They are like doctors. Always patient and helpful (actually better than doctors who are not always helpful and patient). Phil is a superstar. Always pleasant and goes the extra mile for you! read more

Easy Spa Parts is simply terrific! The service is outstanding. They go above and beyond in helping to fulfill and ship orders as well as troubleshooting hot tub issues. My much beloved 21-year old Dimension One Arena model recently needed some significant troubleshooting and upgrading. Phil was heroic in diagnosing issues, getting parts, and patiently guiding me on getting my hot tub up and running again. It's like a brand new spa. So thankful! read more

Super great people to work with. Great value for Dimension One hot tubs. Reliable with extreme knowledge about the products they sell. Fast reliable shipping. I've been dealing with them for 20 years never disappointed. read more

I attempted to use Easy Spa Parts website from my phone and ran into some issues, so I decided to call. The gentleman who answered the call was polite, professional and very helpful. My Spa filters arrived in just a few days and I'm back to enjoying my spa. I highly recommend this company. read more

Absolutely unbelievable service. They spent the time to work through my issue with me to figure out exactly what I needed - turned out it wasn't what I thought it was so they saved me the money / time / hassle of buying the wrong part. No hard sell. I really didn't think service like this existed anymore and I'm VERY grateful. THANK YOU!! read more

Instead of going through the local dealer and paying for a service call, I figured I try out EasySpaParts as this is where I get my filters and other essentials. I called in with an issue on my D1 spa and Dennis was prompt and through to diagnose the problematic part. It was ordered then and arrived to me 2 days later on the opposite coast early in the morning by the USPS. The part came with a simple instruction sheet that was well written and had pictures (for those of us that don't read instructions) which was perfect. Five minutes later the part was installed and my tub was working once again. Thanks to Dennis and this company for being there and making my life a little easier. read more

Really poor communications. Even worse scheduling. I've been waiting over two weeks for warranty repair work and had three appointments cancelled, two with no call or notice. In each instance the tech said after the fact that he had other more important work for his stereo side-business that he had to take care of before me that either were last minute calls or double booking his schedule, and I lost out in the schedule conflict. I'm certainly going to take my concerns to the Dimension One spa people as there is no other choice for warranty repair work in this area. I wish there were. read more

These guys are absolutely fantastic! Phil is beyond helpful, and he helped me enjoy the satisfaction of Doing It Myself. Troubleshooted the Flow switch and control panel, as well as, replaced the thermostat (with upgrade) and entire light fixture like a pro. Could not have done it without them. If you have D1 spa, these guys are going to be your new best friends. Customer for life/Raving Fan read more

I have a 10-year-old dimension one spa and have been working with Phil over at Easy spa parts for the last six or seven years on minor issues that arise. They have taken care of warrantee issues until the warranty was up and since that time Phil has been a great source of knowledge and expertise he has always recommended proper parts and service as needed. I can't say enough about how helpful they are always with helpful videos and PDFs so I can get the job done myself. I highly recommend him and his company for all of your spa needs read more

The level of support that I always get from these people always impresses me! Even when I don't need a new part they help me!! Matt thanks so much!! read more

This is a fantastic company! They are so helpful and knowledgeable. Most recently, Brandon provided me with instructions on how to bypass the solenoids (which constantly fail) with just some minor adjustments. My repair guy was going to charge me $600! A+ customer service! read more

Words cannot express my gratitude for the treatment I constantly receive from every person I deal with. Every positive comment I read here I already experienced with them: Superior knowledge with Dimension One hot tubs. Their priority is to help resolve their customers' problems first and save them unnecessary expenses. Their return policy beats Costco's... And above all their enthusiasm dealing with customers makes you feel you've known them forever. Amazing folks! I hope they stay in business forever! read more

The customer service is the worst I've experienced in a very long time. They screwed up the shipping address, then when asked for a refund of the additional costs to get the parts to right address, they complained and stated maybe in the future. After getting upset, they turned the tables into a juvenile argument over the reps feelings before they would issue a refund for the additional shipping costs. They do not care about the customer. They care only about their feelings and how they feel first and foremost. DO NOT USE THIS COMPANY!!! read more

Great service, heck I was guided through the process over the phone and no visit necessary! You guys ROCK!

I stumbled across this store on the Internet about 5 years ago when I bought a house with a hot tub. We knew nothing about the house or tub when we got it. The tub at that time was 13 years old. An older tub has had a few issues and a couple more which were my own fault (mistakenly crossed wiring). EasySpaParts says "give them a call". They really do mean it. Call them! Leave a message if they don't answer. They will help you diagnose the issue, get the parts sent out, and all promptly. Each time I ask for help they surprise me how well they resolve it. A true 5 star place. read more

Phil and his team are awesome. They were super responsive when our hot tub needed replacement hoses and was leaking due to a crack. They fixed everything under warranty and the quality of the work was fantastic. They even ensured that our dog didn't get loose while they worked in the backyard - how awesome is that?! Thanks Phil! read more

This business is a GRADE A, EXCELLENT business. The owner (Phil) is a man of high integrity. He would rather you be satisfied over making a dishonest dollar. This sounds like a lot of exaggeration and hyperbole, but I called him for a $700 part and he walked me through repairing my hot tub for FREE. Phil is what a professional would call a Subject Matter Expert. He walked me through the fix in such an intuitive manner, it was clear he is a man of experience and knowledge of spas. I felt like I knew what I was doing with his free help. Phil is also what is refereed to as a Mensch: a person of integrity and honor. In this world full of greedy and dishonest businesses, it is gem to find a business that is honest and fair. Easy Spa Parts is a treasure chest. Even though I have extensive management experience and education, I am sincerely taken back by how excellent this business and it's owner is. He has raised the bar for all business and services, in my book. If you don't believe me. Read the reviews before me. I bet they say something similar. Thank you for your help and re-calibrating my view on business. read more

I am echoing the previous reviews and adding to the already stellar rating Easy Spa Parts has earned. I have been buying parts and supplies through ESP since 2001 and they have always been excellent, from quick service and delivery to thorough assistance and direction. I am not a "Yelper," but I just had to after Brandon's help today. I got online and ordered an upper control panel to replace my faulty one that had surprisingly failed after about a year. I was bummed, but water environments are tough on electrical assemblies. I was shocked to receive a call from Brandon (ESP) who had noticed my order and that the control panel I was replacing was purchased last April. He said that the new one should be handled under warranty and is only charging me shipping cost to replace the panel. Wow! I don't know if customer care could get any better! read more

The live support was great. The parts shipped quickly. My repairman made a mistake and I needed to return the part. No problem. Easy. I would do business with them again. read more

I cannot say enough great things about this company! They are all so helpful and seem to know everything there is to know about Spas! Brandon in particular, will brighten your day just by talking to him. He is one of the most upbeat, positive people ever! Their prices are totally fair and their commitment to customer satisfaction cannot be beat! read more

Extremely helpful - They have a great knowledge of parts and will take the time to explain how to install them properly and resolve problems. I had a spa problem that was unusual they called the factory and called me back in minutes. Some companies try and oversell you on parts when you ask a question, I found that Easy Spa Parts does not if they think you don't need a part they will tell you. Fair prices and warranty - people often get fooled by a cheap price you have to consider the cost of the freight and what happens if you return something. Returns: Easy Spa Parts was so easy to return parts to and credit my account that I was shocked, they don't have a restocking fee which many others do. Fast service - Parts were shipped out the same or next day to me. read more

I have a very old spa that needed parts and a cover. Brandon at Easy Spa parts was very helpful, he followed up, and he delivered a great product. Thanks for making it easy to care for my spa read more

I can't imagine how a company could provide better pre-sale and post-sale assistance than these folks. I've ordered practically everything I needed to get my Dimension 1 spa back to perfect working condition from them. They always make sure I have the correct part and when I have questions during installation they have the answers. On top of all that their prices are more the fair! read more

These guys are the best - truly! The best customer service I've ever gotten. If you have a D1 spa and are a DIYer, there's no better source for parts and expert troubleshooting advice. Brandon guided me through a troubleshooting sequence that fixed the problem at minimal cost, and I didn't have to call the local service guy! read more

Expert, professional help with your hot tub or spa repair. They are friendly and knowledgeable, and they go out of their way to make sure you get the right parts. I have talked to a couple of their employees, and I was impressed each time. Not only did they help me find the right parts, but they helped me do some trouble-shooting to make sure that was the part I needed. They saved me over $300 by not selling me the part I thought I needed. WOW! read more

I don't know who these people are--but the service and parts delivery is nothing but AWESOME! I've never been disappointed, and when you can order parts one afternoon and they are delivered two days later, how much better can you do? Thank you Easy Spa Parts people! read more

I have used Easy, for at least a dozen spa parts over the years. I cannot express how well they have helped and educated me about my Dimension One Spa. Their team is so helpful and service oriented, with huge integrity. Its a pleasure to work with them. read more

Great to know there are still businesses out there that want to help customers and not only make money off other people's back. Phil sent me pdf instructions on how to not only fix my spa but also how to "fix" it without buying any parts by bypassing the solenoid system. He wanted to be sure I was buying an item I actually needed and not just sell me something to make money. I'm beyond impressed and satisfied with his work and company ethics. read more

My husband Vinnie and I want to say "Thank You" to all of the folks that work at Easy Spa Parts. We recently purchased a vacation home in the White Mountains of New Hampshire. The home came with a hot tub and neither of us had any previous experience with a hot tub. Before we found your website we were traveling 1 1/2 hours ONE WAY to the closest spa dealer for advice and direction on the maintenance of the unit. Needless to say after just 3 short months, we had changed the water 4 times, and ran into a major service issue with the pump and sequencer, we called the local company for service and they quoted us over a THOUSAND dollars to come out and also mentioned that despite the travel fee's they could not guarantee they could fix the unit in the first visit!! I was shocked and turned to the internet to try to troubleshoot and fix the unit myself. We found some great troubleshooting guides on your website and even went as far as to call tech support a couple of times! You guys walked us through fixing the Dynamic Sequencer Unit and then were available all day for us when we installed the new Ozone Generator and Vision System. We can't thank you enough, you have two customers from afar for life!!! Dianne and Vinnie - Thornton NH read more

Easy Spa Parts, is AWESOME to do business with. They have gone above and beyond helping me with my hot tub, and even sent me emails about servicing and repairing my spa. They researched and identified jets, knobs, and pumps for me, which is a daunting task. All parts I have bought were correct and the info they gave me was indispensable. Thanks, Todd read more

If you have a Dimension One hot tub and do have time and desire to fix and maintain it, don't look any further. The Easy Spa Parts is your one stop shop. You can get all the parts (I couldn't find better deals even on e-bay), chemicals and how-to videos and the most important you can always call and ask any questions and get the answers right away without waiting to be connected to the next level of customer support. read more

Best customer service experience I've ever had. Phil went above and beyond . He help me from beginning till end. It is difficult to find employees and companies that are this helpful. I truly appreciate it. read more

Unbelievable! I reluctantly called my local spa dealer (who has overcharged me in the past) because my circulator pump wouldn't stay on and I was losing heat. He told me I needed a new PC board for my spa. After researching prices online after hours, I thought I would be paying over $800.00 for parts and service. Out of the blue, Phil saw I had been online, and called me to see if he could help me. I told him the problem, and he immediately walked me through some diagnostic procedures which showed that I had a defective flow switch, around $40.00 with shipping, and told me how to replace it when it arrives!!! Never in my life have I seen such wonderful service, this is a company that truly cares about its customers. Phil, as I said, you are truly a blessing! God bless you, I am your customer for life! read more