I hate writing bad reviews but can't believe the awful experience we had at Hobbs last night. We've been coming to Hobbs since it opened, and before that when it was Lord's, going back at least 30 years now. Unfortunately, we'll never go again after last night.
We had a party of nine for our annual family reunion and were told the wait would be an hour, to an hour and a half. We were told there was only one table for nine in the restaurant (how is that even possible?) and a party had just been seated at it.
Ok, so we decided to wait on the patio and enjoy a few drinks. After almost two hours, the hostess called us and said "the other party of nine just isn't moving and we have no idea how much longer they'll be. You can keep waiting for however long or we can split you into two tables that are *kind of* next together but have different servers. That's the best we can do."
We reluctantly chose the two tables since it was almost 8pm and the kitchen closes at 8:30pm. After being seated, we noticed we were next to the other party of nine. Turns out it was a table for 8 with an extra chair added. And after we were seated for five minutes, and rushed to order drinks and food at the same time because the kitchen was closing soon, the other party got up and left. No one bothered to ask if we wanted to relocate to that table to sit together, and it just sat empty the rest of the night.
The manager, Tracy, was awful and shouldn't be working in any type of service capacity if what we experienced is the norm.
When we were seated and mentioned we weren't happy with the experience so far, Tracy actually said "I'm not sure what your problem is, we did what you asked for so I'm not sure what you want me to do." Well Tracy, you actually didn't do what we asked; we asked for a table together for all nine of us! We only took the second option after two hours of waiting and because you couldn't tell when the larger table would be open (which subsequently opened up a few minutes after we were seated). Had we known we could have waited five more minutes ti all sit together, we'd have waited. That was the problem, Tracy.
Somehow though, Tracy couldn't grasp any of this and just threw up her hands and yelled "what can I do to make you happy?"
How about comp us desserts or something? She said nope, the best she could do is comp us one dessert per table. Are you serious? Tracy, you're the manager. You could do better, but you were annoyed and clearly incompetent. At that point, we were so disgusted and just wanted her to go away. That was the one thing she seemed to get right, since she checked in with every other table in our section when they got their meals, and avoided ours.
For one of our tables, the food came out ten minutes before the other, so we didn't even get to eat our meals together. At that point we just wanted to eat and leave as fast as possible. One of the shore dinners had a red hair perched on top of the lobster. At this point we just shrugged it off and didn't complain... it was just another insult on top of everything else.
As we were leaving we walked by Tracy at the hostess table. We mentioned that there was a hair in one of the meals but we didn't bother to complain and it was overall a disappointing night. Her response? "Thanks for not complaining." Classy response, Tracy! This had to be a joke: no one in a service capacity as MANAGER would ever respond that way. She's either quite new to the role and needs serious training, or maybe a member of the owners family and not held accountable for her terrible service and attitude. Anyway, my advice is to avoid this establishment if you're looking for a nice, quiet, relaxing experience and or if you want to feel like a valued customer. You won't get that at Hobbs. And it wasn't worth the $600+ bill, that's for sure. read more