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    Hitrons

    5.0 (2 reviews)
    Closed • 11:00 am - 6:00 pm

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    Homesense

    Homesense

    3.9(26 reviews)
    4.1 mi

    I usually enjoy browsing HomeSense for unique home items, but my recent visits left me…read moredisappointed. When I checked out on my last trip, the young gentleman at the register kept yawning and barely acknowledged me -- it came across as lacking basic manners and customer service. To make matters worse, a picture frame I bought turned out to be damaged in the corner when I unwrapped it at home. When I brought it back to return, the sales associate spoke to me in an accusatory tone and insisted that I had damaged it. I explained that I discovered the damage only after opening the packaging, but she refused to accept the return. Thankfully, I asked to speak with the Manager, who checked my receipt, realized I had purchased it just the day before, and resolved the situation professionally. I appreciated the manager stepping in, but the interaction should never have escalated to that point. Glad it was ultimately corrected, but the sales associate definitely needs better training in communication, customer courtesy, and how to handle returns without blaming customers.

    I was in the area today due to my husband going to the medical center and getting his eyes…read moredilated. Thus, it was possible that I may be the one driving home. Anyway...while he was at his appt., I decided to walk around the shopping center (FairLakes Promenade). I had seen Home Sense before but never got around to checking it out. Finally, got to do that today. At first glance, it looked like it was a furniture store. Yes, they have lots of furniture but a deeper look showed there was so much more. There are towels, bedding, kitchen utensils, household cleaning items, rugs and decorative items. My intention was just to look not buy. However, when I saw the food items, I realized that I needed a shopping cart. Things that caught my eye...imported pasta, pasta sauces, spices, sweets and a cleaning formulation for shower doors and mirrors. Truthfully, there were other items that attracted me but I exercised will power. For example, I saw a lovely vase but my sensible side said "we don't need another vase." There was artwork but sensible side said "We have enough of that and only so much wall space". When I went to check out, the cashier was friendly. I found out, when he tried to get me to sign up for a credit card, that they are part of a conglomerate that includes TJ Maxx. No, we don't need another credit card! My haul ended up costing $35 plus change. Once we were home, I showed my husband my haul. He asked what it cost and was pleasantly surprised. Aw, gee! I'm so proud of myself :D So, no regrets for paying Home Sense a visit!

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    Homesense
    Homesense

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    IKEA - Rickety floor lamps

    IKEA

    1.8(6 reviews)
    4.6 mi

    Visited IKEA in Chantilly, VA, and this is definitely one of the smaller IKEA locations I've been…read moreto. Compared with some of the larger stores, there are fewer showrooms and the selection feels a little more limited, but it still has that familiar IKEA experience. * One of the smaller IKEA locations I've visited, with fewer showrooms than some of the larger stores. * Like most IKEA locations, the store was very clean and well organized. * There's plenty of parking, so finding a spot wasn't an issue. * The café has fewer food options than other IKEA locations I've visited. * Unfortunately, the salmon dinner isn't available at this location. * I also noticed they don't sell the Daim candy bar, which was a little disappointing. * That said, the Swedish meatballs with lingonberry jam still slap and are always a must-have when visiting IKEA. Overall, it's a smaller location with a more limited selection, but it's still clean, easy to navigate, and has plenty of the IKEA staples. I'd probably visit a larger IKEA if I wanted to explore more showrooms, but this location is still worth stopping by if you're in the area.

    Disappointed. Was happy to hear that IKEA was here. It's a miniature version of a real one. I…read moreordered a table, which was a nightmare to put together. Guess what was missing parts? What an ordeal a small item has become. Generally I like IKEA. This one won't be going to again. It's better to go to the big and regular version. Am underwhelmed by the experience here. It's missing the usual charm, and so many products. That alone means I'll drive further to Woodbridge.

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    IKEA - Store front

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    Ashley Store

    Ashley Store

    2.4(310 reviews)
    5.4 mi
    •$$

    Is my second time shopping at Ashley's but this time was very different Isabel went above and…read morebeyond with her experience and service. If you come to Manassas ask for Isabel and she will assist you with her experience and beautiful smile. Thank you Isabel you're a rockstar!!!

    Extremely Frustrating First Experience with Ashley Furniture…read moreThis has been one of the most frustrating furniture-buying experiences I have ever had, and unfortunately, this was our first purchase from Ashley and will most likely be our last. When we were shopping for furniture, the sales associate Ahmad told us that if we purchased a mattress, we would receive $800 off our furniture purchase. When we calculated the total payment, however, I could not see any difference reflecting that $800 discount. When I asked him where the $800 savings was, he gave us excuses and an answer that did not make sense. That should have been our first warning sign. Unfortunately, we were in the middle of moving and did not have much time, so we trusted the sales associate and decided to purchase the furniture anyway. We placed our order on 9/5, and we were told it would be delivered on 9/8. Instead, the delivery came about a week later -- and the order was not even complete. We received only a dresser and a bed. The bed was missing screws/parts, so the delivery team had to take it back. The dresser was also damaged, and we were told that a technician would come to fix it. No technician has come so far. Then, on 9/28, the replacement bed was finally delivered -- and guess what? It was damaged AGAIN and was also missing parts. The delivery team left it there, saying someone would come to fix it. At this point, my bedroom looks like a yard sale. I have a damaged dresser that still needs to be repaired, a damaged bed that is missing parts and needs to be fixed, and my children are sleeping on a mattress on the floor because we still don't have a properly functioning bed. What makes this even more frustrating is the complete lack of communication and follow-up. When I contacted the dispatch team about the issue, they told me they didn't even know there was an issue with the dresser. How is that possible? It makes me wonder if anyone is actually keeping track of what is happening with customers' orders and complaints. I also called the sales associate, Ahmad, and asked to speak with his manager. He told me that he would ask his manager to call me shortly. It has now been three days, and I still have not received a call. So now I am left wondering: Who is actually going to follow up with me?When will someone come to repair the damaged furniture?When will I receive the missing parts?And who is taking responsibility for this entire situation? I understand that mistakes can happen, but this is not just one mistake. It has been delayed delivery, incomplete furniture, damaged furniture, missing parts, no technician, poor communication, and no manager follow-up. This is completely unacceptable, especially for a customer making a significant purchase while moving into a new home. I should not have to keep calling and chasing people to get furniture that I already paid for. This was our first experience with Ashley, and sadly, it has been the worst furniture-buying experience we've had.Based on this experience, I would strongly think twice before recommending Ashley Furniture to anyone in my community.

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    Ashley Store
    Ashley Store
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    Hitrons - appliances - Updated October 2026

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