Kara was so helpful and so sweet. We appreciate her help so much with finding the perfect items for our new apartment

Ashley Furniture in Manassas experience was truly outstanding!! Service by our salesman Muhammad ABAID was superb - he was patient and thorough in answering questions (we had a lot ) and left us to discuss and compare our options - -we did not go in to make a final purchase and honestly would probably not have done so without the great service Muhammad provided -the manager Shery was also highly competent and very helpful - The store is clearly well run and the entire staff as observed by my wife and I were impressive Photos below of leather furniture we settled on! read more

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Their service is phenomenal! They know their furnitures well, they are very pleasant in explaining packages, deliveries and will work well with your budget! Their selection is huge and lots of designs and motif to work with. Fatima (manager) & Aisha (sales rep) are very sweet, attentive to details and make sure I am comfortable waiting and discuss everything in layman's term. Definitely a furniture store to go back again and to refer to family & friends, especially the 2 lovely ladies! Look for them! read more

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Yasmin was the best, she took care of me and my wife with what we needed for our new home! We appreciate how se help us save on great quality! read more

The salesperson Aisha was very knowledgable on all of the items we purchased, she helped narrow down selection based on our family needs. Her manager Shirly was very friendly and provided the maximum discount based on our large purchase. I would highly reccomend visiting this Ashely furniture store. read more

Nathalie was absolutely wonderful in helping us find the perfect living room furniture. She ran numbers for us and was very up front about the pricing and explaining the sales they had going on at the time and the different options for payment. She gave us her number so that when we got home to measure to make sure everything worked out we could ask questions if any came up. She even helped us follow up with the delivery the delivery the following weekend. We will tell anyone looking for furniture that they should go see Nathalie at Ashley Furniture purely for her customer service! Thank you, Nathalie! read more

Lorena was great. She was very helpful and knowledgeable. She was pleasant to work with and efficient.

Mohammad was very accommodating. Upbeat and was able to work out prompt delivery before snow. Looking forward to a very comfy coach for the family. read more

Muhammed was great work with! Very helpful, not pushy, and was patient with us. We changed our minds a few times, but he was flexible. Great prices too. Looking forward to our new living room set & art work. read more

Dominic and Shayla were very helpful. They made the process quick and easy. Good experience overall. read more

Workers were very helpful and knowledgeable about the various mattresses we were interested in.

The manager of the store does not understand how warrantees are redeemed or sold. She used my previous warranty credit to sell me a new couch with a new warranty, but apparently you can't use that credit to purchase your next warranty. She is not trained properly and she does not train her employees properly. She called me two weeks later demanding a credit card for a new $300 warranty and told me the existing warranty. She sold me that I have a receipt for is no good. I asked to speak to her district manager and she told me they don't have district managers so I had to call a different store to talk to her boss. Customer Service is not a priority at this location. read more

Had 3 deliveries of a chest each time been damage !!! Customer service is bad .... They want to argue with you about It as well. Customers is always right ... When you pay money for something esp furniture or anything you want It not damage !!! Then they tell us that they can fix It nope It should come new and NO DAMAGE !! Period..... Three times you would think that they get It right but nope !! read more

Is my second time shopping at Ashley's but this time was very different Isabel went above and beyond with her experience and service. If you come to Manassas ask for Isabel and she will assist you with her experience and beautiful smile. Thank you Isabel you're a rockstar!!! read more

I've purchased furniture from this store before and had a great experience and love my furniture, I returned to buy from this store again. Everyone was friendly and helpful. Lorena was so knowledgeable, kind and friendly, I would return and ask for her. read more

Lorina provided exceptional assistance during my kitchen table purchase. She was highly professional, approachable, and made the entire buying process seamless and pleasant. read more

Muhammed greeted us upon entering the store with a friendly welcome. He allowed us time to browse store selection alone and was readily available at the time we had made decisions. He was knowledgeable in products & respectful of our price point. Can't wait to sleep in our new bed very soon! read more

Zee did a great job, was attentive and awesome. She paid attention to what I wanted and made great suggestions. So I would definitely see Zee again. She was genuinely honest about my selections and had good advice. read more

Their sales team was super friendly and professional. Special shout out to Suhail. He worked with us to get the couch to the price range we wanted. Overall we got a great couch for a greater value than the other places we shopped around at and left pretty excited about our purchase! read more

I came here looking for an easy chair and was warmly greeted by Yasmin (pronounced Yasmeen), when I walked in the store. After chatting with Yasmin, she showed me some home theater seating that would fit my space far better than the huge sectional I currently have. Yasmin was a lot fun to work with and kept me laughing. I ended up buying the home theater seating instead of the chair. It was pretty dope. Zee, the manager and Olivia also helped me with the purchase and actually saved me money on the final price. The entire sales staff was very friendly and willing to help. It's a good place to buy furniture with reasonable prices, but you need to be sure of your final selection. read more

Ashley Store - Furniture Stores Near Me - Manassas, Virginia

Suhail was very helpful with my purchase and was patient while I selected my furniture

Asma was really nice and patient in helping us look for different pieces for our home.

Brooks and the team were amazing. She was attentive to what I needed and made excellent suggestions within the mentioned budget. Management was supportive of her which says a lot about team morale. Thank you ladies! read more

If you come into Ashly Furniture ASK for ZEE! Awesome no pressure saleswoman who is very knowledgeable about the Ashley Furniture products & services! read more

Zee is professional, kind, friendly, knowledgeable and patient. I appreciate her going the extra mile to ensure we had the furniture that works for us!!! Thank you Zee. We will shop here again!!! read more

Super nice salespeople and a beautiful showroom. We never felt pressured. Great service from Carlos. Ended up with the most comfortable couch and chair. read more

Got in and out in about 45 minutes time on a Saturday morning. Walked around and was able to test out the furniture before committing. Beatrice was very helpful and nice, and made the whole furniture buying process easy and painless. The showroom has a great selection of really nice furniture. Plus, they had a good sale going on - stop by and check it out for yourselves!!! read more

I had great service from Shayla today. She was attentive without being annoying which allowed the entire process to be pleasant. I have the perfect chair since I was able to explore my options in a relaxing manner. Thank you Shayla read more

We just got a couch and had the best experience with Asma. She was very helpful and made the process quick and easy.

Brooke and Dominic made buying our pieces fast and fun! Thank you very much for helping us finish getting what we need.

The store has plenty of options. The sales people not pushy. Lorena was our sales person, she was very nice& helpful. We told her what we were looking for & she found the perfect piece. read more

Amazing furniture and amazing staff! Aisha helped me pick out a nice dresser and really comfy couch and I'm 100% satisfied with their service! Definitely recommend going to them read more

I shopped at Ashley years ago with no issues. This time nothing but issues. From wrong product, missing product, product change, damaged product; nothing has gone well and still unresolved. Complete lack of communication between store, logistics, warehouse. Many phone calls and emails later there is no resolution. Carlos and Zee in the store were great to work with. Unfortunately I'm sour on the whole situation and just want it to be over. I most likely would not do business with Ashley again. Darren S. read more

I came out to Ashley seeking a few pieces to complete the look of my new home. I searched for accent pieces, a bar cart, tv stand, lamps, and even artwork from nearly a dozen stores. I cannot tell you the names of single associate at a furniture store in the DMV. BUT THE SERVICE I RECEIVED FROM YESSICA was out of this world! I shopped between Bethesda and Manassas, and everywhere in between. The follow up on my items was timely, she was responsive by text on her day off just to inform me of pricing and availability. Yessica helped me choose pieces carefully to decorate my new home that represent my taste and style. "She understood the assignment!" And delivered. I'm going to be repeat customer of the Ashley in Manassas for years to come, as long as Yessica is there. Also the general manager, Noorullah was willing to put my items in my car personally! They accommodated me instead of forcing me to schedule delivery from the warehouse. Talk about convenience and ACCOMMODATION! My experience was second to none. Thanks to the team. Moving is stressful but they helped make it fun and enjoyable. read more

Still horrible. Received the table with major structural damage to the support beams on the bottom of the table. And since the tabletop itself isn't a listed "part" they said I would have to ship the entire table and chairs back to receive a replacement. We just ended up removing the beam and 3D printed supports till we can get a piece of wood. read more

Ashley Store - Broken support beam - Furniture Stores Near Me - Manassas, Virginia

Great designs, high quality merchandise, professional sales staff focused on delivering outstanding customer service! Zee is a rock star! read more

Sharing the same sentiments as the rest of the folks on here. HORRIBLE customer service. My husband and I purchased a home in August and bought our bedroom set(over $3,000 dollars) from this location on August 2nd. We were warned that there would be some delays due to COVID and that's totally understandable. It is now November 18th and I just called the store to check on the delivery status and they're now quoting the week of December 4th. The delivery date has been pushed back now three times. I asked if we were able to receive a delivery fee refund to somewhat make up for the wait but all of their customer service reps sound like robots and deliver the same exact non-genuine apology line that was clearly rehearsed. This is unacceptable! They should have been upfront from the beginning if the furniture was going to take 4-5months to be delivered. We bought a sectional from the Woodbridge location at the end of August and it arrive about a month ago. So why is the bedroom set taking so long? I can't receive any answers, clarifications, or compensation. BAD BUSINESS! We will never buy from Ashley's again. read more

Hello everyone one- please don't waste your time at Ashley stores. There customer services are full of unprofessional people. My wife and I bought our first home in the month of January of 2020, so we went to ashley to purchase all of our house furnitures. But the bed room base has damages on it upon deliveries, and we were told to contact customer service to have it replaced. Since the month of February ashley have been delivering the same damage footbored over and over to us. We spent over 6000 dollars over for this sets. We never received any phone call from Ashley supervisors or anyone. We have been dealing with there customer service since February now we are in October still the same problem. Whenever we go by the ashley store in manassas they will say you need to call our customer service number for any items delivered. Ashley furniture only care about money not there customers. once they deliver your items they do not care about what you have to say. Below are the pictures of the damages. FYI don't waste your hard working money on Ashley Furniture. read more

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We went in looking for a sleeper sofa. Carlos helped us right away and we found exactly what we needed for a great price in less than 30 minutes! I usually dread furniture shopping because it takes forever but Ashley furniture shopping was an easy and efficient experience. read more

If I could I would put -10 stars for Ashley Furniture store in Manassas VA. Stay away from them! I have purchased furniture in 2020 it was paid through store offered credit card. I have paid it off and closed the account. Now, I received a letter stating that they are taking me to collections for unpaid balanced..... This is clear harassment. It was already dismissed once by the judge as we've proved that the balanced been paid, and yet they turned around and did it again.... read more