We had an absolutely wonderful experience with our pool service team this season! A huge thank you…read moreto Adonys, Frank, Israel, and Javier for the outstanding weekly service they provided. We installed our pool in 2021, and this was honestly the first season in 5 years that we went the entire season without any issues. The pool consistently looked amazing, the water was crystal clear, and everything was well maintained. It was such a relief to simply enjoy our pool all summer without having to worry about something going wrong. We also want to recognize Tee Jae, who installed our new salt cell. The installation went smoothly and was another great experience. We truly appreciate the care, consistency, and attention to detail this team provided throughout the season. Adonys, Frank, Israel, Javier, and Tee Jae all deserve recognition for a job very well done. Thank you for making this our best and easiest pool season since we installed our pool!

Update: After posting this review, Millennium Pools reached out to us and worked with us on an…read moreupgrade we were considering for our pool. We appreciate that gesture and their willingness to address some of our concerns. While our original experience and the delays remain unchanged, it is only fair to acknowledge their effort to make things better. After more than six weeks, our pool liner project is still not complete because Millennium Pools has measured the liner incorrectly multiple times. We are now waiting for a third liner and hoping it finally fits. To make matters worse, the company removed our old liner and left our pool empty and without a liner for two weeks while we wait for the replacement. What should have been a routine liner installation has turned into a lengthy and frustrating process. The company has offered no discount or compensation for the delays, inconvenience, or loss of use of our pool, despite the fact that the mistakes were entirely their own. We have spent tens of thousands of dollars with this company and expected better service, communication, and accountability. Based on our experience, we cannot recommend Millennium Pools.

Great job, I called them on 4th of July and they responded quickly. The Tech Mr. Dan fix the…read moreproblem with my Pool motor, and worked with my while I filed a claim with my Home warranty company. Dan and the staff at Kings pool are very professional, Knowledgeable and understanding of my pool problems. Strongly recommend them. Robert G.

I can not say enough about King's Pool and Spa. Everyone is so nice and helpful. They always make…read moresure you are happy when you arrive and leave their store. They always have what you need for chemicals and if not they order for you. They allow me to rest easy at night with a clean and healthy pool. The customer service from the owner and employee's are top notch. i am a customer for life!!

This review is for Leslie's Pool Supplies, Service & Repair in 9970 Liberia Ave, Manassas VA 20110…read more I go to this store frequently because Mr. Shawn, who works the front desk is a gold mind and so knowledgeable and professional, he has saved me so much money due to his advice and experience with pools. I strongly recommend this store and also the one in Alexandra VA. This staff is so caring and easy to work with. Job well done and my pools looks great!! Robert G.

The manager James is very rude and has no customer service skills. I went into the store today and…read morehe was so rude, I will NEVER go in a Leslie's Pool store again all because of him. I would travel across country first if I had to. I work for a fortune 500 company and I have never experienced someone as rude as James was. Leslie's should consider new management.

Do not buy a Hot Tub anywhere else and make sure you deal with Sandie Hill…read more Sandie is by far the most honest, experienced, credible and accessible sales executive in northern virginia. She sells you want you really need, that fits your requirements, she doesn't try to upsell you or just sell the next best thing. The company and products are obviously best in the industry and with Sandie, absolutely incredible.

I have ordered a hottub spending $13k and since I ordered it they've essentially ghosted me. It is…read more4:30 pm the day prior to the delivery date and I have no information either by email/text notification nothing that provides the shipping information or confirms in any way that it's going show up. I've called times today alone, and always get a voicemail instead of a person answering a phone.

This is the first year I have used Summit Pools and they have been excellent. Their prices are…read morevery reasonable and my pool has never been cleaner and the water clearer. Today I thought the pump pressure was too high and they addressed it right away. No hassles and no additional charges. This is outstanding customer service. I am a very happy customer and highly recommend Summit Pools.

I had Summit pools install a liner and new light spring of 2024. The liner has a weak point which…read moreis now dragging down the beading. The light is now full of water and the material used to seal it has failed and deteriorating. I have emailed several times just to be ignored and ghosted. I would not recommend this company to do any work on your pool.

We purchased a Jacuzzi J475 from Charlie (the owner) back in 2022 and have enjoyed many hours in it…read moresince then. Anytime we've had hardware issues, Premium was quick to respond with parts and made reliable, prompt warranty repair calls to our home. Over the years, I've engaged with Charlie, Justin and the rest of the staff at the Fairfax location on many occasions and have received nothing but polite, friendly and educational conversations and advice about spa care, replacement parts, tub covers and other topics to keep our spa in top shape. I'd highly recommmend buying from them for their dedicated service and professionalism. The only downside is the persistent cigarette smoke smell in the showroom as you walk in. Definitely a turn off. Otherwise these guys are great.

If I could give negative stars, this company would receive as many as possible! We purchased our…read morespa in December of 2022. When they came out to install the spa, we were told that the cover that comes with the unit was out of stock and they provided us with a used cover to use until ours was in. Fast forward over 3 YEARS LATER and we have STILL NOT received our cover. The used cover that they provided to us had pin holes in when they installed it now has rips in it allowing rain water to go directly into our $20,000 spa! I have called NUMEROUS times over the last 3 years speaking to NUMEROUS different employees being lied to OVER AND OVER that our cover is on order and will be in within a month. If you are looking for a spa, GO SOMEWHERE ELSE! HORRIBLE HORRIBLE COMPANY!!

My husband Danny W. and I absolutely love this company! They have helped us out so many times and…read morewe are so appreciative. They have the best staff in the entire world! We've had nothing but great interactions and are so appreciative of their service. We want to give a shout out to Adam, who came to our house and not only helped us but also told us what we were doing wrong and how to get the most out of our pool. Adam is awesome! Everyone there is awesome! I'm saying awesome a billion times because I think they're absolutely fantastic! Thanks again everyone! ....and BTW, whomever gave this company less than 5 stars is nuts. I personally hate how the wackadoos are the only ones that want to leave reviews. Anyway enough said. You want a great company this is the one you want to use.

I've been a customer for 5 years. THE WHOLE STAFF is just so amazing. I look forward to going in…read moregetting my water tested and picking up what we need for our pool. Bob and Chelsea are simply wonderful and will take the time to help you with anything you need!! Makes me happy to support a local business!

Great service, Highly recommend…read more I now know who to call when it comes to the pool. Thank you.

I reached out to them to get an estimate for a new pool project. They scheduled a time to come for…read morea site visit. The morning of, I get a text from the owner, I cannot make it, I need to run sum errands. I will be there on Monday. I replied and asked if he can come early Monday, given I have to go to work, no response. I called a on Tuesday, the person apologized and said he will be there Friday morning at 9. No one shows up, I called on Saturday, the lady who answered the phone was very rude, telling me they are busy with a big project in WV. If you cannot take on a second project, don't schedule a time with new clients, and if you cannot make your appointment, call and inform the client.

Technicians ALWAYS know what to do. I love my Spa...and all the SERVICE PERSONNEL. are…read moreAMAZING Thanks for quick and expert response. Mrs Herron, DC

Fast and reliable service on my hot tub. Lucas knows spas and quickly resolved the problems. I…read morewould definitely use them again because I think it's an honest service.