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Spa Solutions

5.0 (38 reviews)
ModerateHot Tub & Pool

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Reviews With Photos

Spa Repairs (Leak)
J Warren R.

I've been relying on Spa Solutions for several years to fix and repair my 20 year old spa when it develops a leak or some other problem.  The owner, Joe, knows how to diagnose a problem, is responsive, competent at finding solutions, dependable --he always arrives when he says he will be and his labor charges are reasonable.  Generally, I send him a photo text, if I can pinpoint the issue and that way he arrives prepared with knowledge or with the right spare parts.  Highly recommend Spa Solutions if and whenever your spa needs attention. Joe can fix it.

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2 months ago

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8 months ago

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1 year ago

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1 year ago

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2 years ago

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5 years ago

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2 years ago

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3 years ago

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3 years ago

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4 years ago

Joe helped me jump start the locked motor on my hot tub and now the kids are happy again to jump right in! Thank you Joe for the help! -Nick

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5 years ago

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7 years ago

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14 years ago

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5 years ago

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6 years ago

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6 years ago

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4 years ago

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11 years ago

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5 years ago

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5 years ago

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6 years ago

Been using this trusted service provider for many years. Honest, reliable expertise with fair pricing. A rare find. Thank you, Joe!

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5 years ago

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8 years ago

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10 years ago

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10 years ago

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13 years ago

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13 years ago

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8 years ago

Joe did an amazing job promptly fixing my spa and was exceptionally fair on his pricing. Highly recommend!!

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9 years ago

Called and fit me in as soon as possible due to a leak. Prompt and attentive. Provided excellent service and repair. Thank you!!

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8 years ago

The absolute best hot tub service I've ever received. 24 hours after my call the tub was fixed and ready to go!! Thank you Joe.

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14 years ago

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10 years ago

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14 years ago

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9 years ago

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10 years ago

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Review Highlights - Spa Solutions

Joe and team were absolutely fantastic evaluating, estimating and providing a superbly timely full repair.

Mentioned in 34 reviews

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DO NOT USE THIS COMPANY. Their customer service is horrible. They are arrogant, overpriced,…read moremisogynistic, and obnoxious. We bought a house with a small pool and went to Caribbean Pool Service as a both a local Alexandria company and the company that had previously serviced the pool hoping to find a company we could trust to help us with our new pool. After zero communication over more than a week after we had scheduled to have the pool 'cleaned', the first crew arrived with broken equipment to drain the pool. Two weeks after the initial scheduled date, the acid wash made the pool worse. When we contacted the company they told us we had asked for the acid wash. We clearly were new pool owners who had no idea what we were doing and had looked to them for their professional opinion. I was told initially that the president of the company had come to look at the pool to see what it needed but later was told that they hadn't looked at the pool and that it was our request. Upon calling repeatedly and being put off over and over we contacted other pool companies for estimates. Caribbean demanded that we pay for the acid wash but finally negotiated a price and they said they would re-plaster the pool. It took additional weeks of calling and being put off and patronizing and condescending responses but they came and drained the pool. It still took another TEN days before before they finally sent a crew who blasted music on a Sunday morning in our quiet neighborhood. To top it off, they sent us a bill the next day after completion with an immediate due date! When we didn't pay within a few days we were sent threatening, harassing and demeaning emails and messages. Even when we sent them payment information, they followed up with additional harassing emails. I have dealt with dozens of contractors and service companies over the years. I have NEVER had service this atrocious. Please do yourself a favor and find another company.

We have a pool that needed new tile and coping because it was old. I called Caribbean and two other…read morecompanies for an estimate. Their estimate was free and their price was very competitive. The guy who came out was very friendly and very knowledgeable about pools and the work that needed to be done on my pool specifically. After checking their references, I decided to go with Caribbean because I felt very comfortable and their customers were very positive. Once we picked out our tile and coping, they got started right away. They started everything on a Monday and had it ready to swim in by the weekend with everything done. I was very pleased with the work they did and how quickly they got it done. We were so pleased that we have them doing a weekly pool cleaning for us this coming summer.

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We had a couple of cracks in the mortar of our home built in 1939. I didn't really know what I…read moreneeded and did some outreach to different masons in the area. Gerber responded very quickly, was prompt in coming out and telling me what he thought I should do. While he was there, I asked if they did stonework on walkways and patios as that was also part of what I needed. The work they did on the house and the walks was excellent. The team was great to work around, completed everything beyond expectations. Would recommend!

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Spa Solutions - hottubandpool - Updated May 2026

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