Over priced One restaurant was closed The other had a two hour wait Gift shop wanted to change me seven cents for a bag Rooms are hot I have stayed at best westerns that were better read more

You couldn't get more near the airport than this. It's actually in the airport. Nothing fancy about the room even with the upgrade but this is a very big hotel with lots to offer. Grassy area good for dogs, easy & Quick check in. Computers in the lobby as well as a convenience store that carries everything from drinks, candies to hat, gloves and luggage. Theres a gym, pool and several restaurants in the hotel. I had lunch in the bar and the waitress was super friendly. Food was good. We had drinks and dinner in the Gaslight club. I wasn't too impressed with the chicken but everyone else loved their food. Waitress was very friendly and nice. This hotel would get 5 stars if the room was a bit nice, otherwise this is a great hotel read more

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Some good and bad here... The good: -Typical exceptional level of service I receive at other Hiltons -Room and bathroom were very nice -Good size tv in room (maybe 55") -Connected to the airport -Nice views of jets taking off -Clean -Quiet The bad: -Ridiculous thermostat in room. Staying AT AN AIRPORT, it would be nice to be able to keep the fan on all night on the furnace to drown out some of the jet noise. It also seemed as if no matter what I sat the temp to, it would go back to a previously set temp. Very, very annoying. -No fridge in room -Sucky overpriced sports bar with bad service. Three wagyu beef sliders for $14 that were burnt and tasted like $1 microwave burgers from Walmart. I would return, but they need to get the thermostat issues corrected - I would only give this one more shot. I noticed others have complained as well about similar issues. read more

Hilton Chicago O'Hare Airport - View from room - Hotels Near Me - Chicago, Illinois

There are plenty of airport-adjacent hotels elsewhere (SFO and JFK, for starters) that aren't cheap but provide beautiful, clean rooms, excellent cuisine, good coffee in-room, some amenities, and outstanding service. The Hilton at O'Hare is abysmal...the rooms are outdated and not particularly clean. The bathroom door could not be shut without hitting the toilet. This is Chicago, and cold...but I could not adjust the thermostat in my room, which was set at 68, as if we were in a boarding school. The QR code did not access an in-room dining menu, and when I called for some oatmeal and fruit, I was handed a brown bag with an inedible, soupy oatmeal and...a condiment cup of jam ($15). The total pricetag? $500 for one night!! Ridiculous and insulting, and clearly geared toward a "captive audience." One nice note: The staff was very pleasant. But next time I'll stay in town and take an early cab to the airport. read more

Ok, so the room itself was fine. Aside from not having any control over the temperature (74 is too hot for me, even in December, but oh well). Bathroom and shower were fine, tv selections were ok. Ease of access was what made me choose this location. I fly to Chicago 3x a year and either fly back same day, or stay one night then fly back. Attached to the airport, and a 6 minute walk to security? Yeah, ease was definitively in mind. Used the pool, hard to find, and very small. No one else was there though so it worked out, able to splash and play to my hearts content. Long cold walk back up to the 6th floor, but oh well. Food however, not good. I arrived at 7pm and having flew first class, knowing I'd get a decent snack on the plane, I hadn't eaten since morning. I swam, then returned to the room, intent on ordering some good takeout. Let me tell you, you cannot get delivery to this hotel. Not even Pizza Hut or dominos. After calling 15 different restaurants, I am told no one delivers to the hotel. Ok, room service right? At least there is that for this hungry traveler. A dry hamburger, small salad and fries later, along with the EIGHTY DOLLAR price tag, and I went to bed feeling.... violated. But oh well. Woke up the next morning, and walked 6 minutes to the TSA precheck line, and left OHare again. So, room... fine. Pool... no. Food.... nonexistent. Violation.... oh yeah. If any other option, stay elsewhere. read more

Wow! What a life saver! While traveling from Boston to Central America for Christmas, our family of 5 (with small kids) had a short overnight layover in Chicago and we couldn't have been happier with our choice to stay here. It was but a short indoor walk from the terminal to the hotel and in the morning getting back through security for our 6 am flight was a breeze. We paid more than what we usually find reasonable on our budget but for the convenience and that everything was so effortless at the hotel, not to mention clean, my husband and I both agree that we would stay here again anytime we are in for a Chicago quick stay. read more

The worst hotel I have ever stayed in. From the time we checked in the front desk staff was entitled, rude, and had snarky attitudes with us. They couldn't be bothered to assist us and looked at us as if we were stupid. I've never been treated so rudely, the staff would cover their mouths to talk about us as we passed by the desk. The rooms are dingy, not at all updated, had no fan or ventilation. The service was slow and the breakfast was over priced for runny eggs and cold bacon. Upon check out the staff was dismissive of our concerns and downright disrespectful. I would take your business somewhere else. My family, friends, and I certainly will never stayed at any Hilton again. The one star is for the very sweet shuttle drivers who were the only upside to this hotel, which is pretty sad. read more

Grossly overpriced, old, stinky, rooms with torn carpet and peeling wallpaper. The staff comes off crassly at worst, disinterested at best. They literally didn't care that we weren't happy. I would never send anyone to this hotel and I'm not sure I'd recommend Hilton at all anymore. read more

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I was given a room with lots of mold and peeling paint in the bathroom. When I tried to use the shower, water came out of the tap but the connector to the shower was broken. Front desk said they would send a repair person, but at 4:00 am I was did not believe it could be fixed in time for me to catch my 6:00 am flight. The front desk was unable to do anything to compensate me for the inconvenience of not having a working shower. Sign at the front desk read, "If you're not satisfied with you stay let us know and we'll make it right". Phone messages to supervisor, Doug Schultz, have gone unanswered. This was an expensive eight hour hotel stay to have a bathroom that wasn't sanitary and no working shower. Convenience is not enough to justify another stay at this hotel. read more

Hilton Chicago O'Hare Airport - Mold in the bathroom! - Hotels Near Me - Chicago, Illinois

I stayed here the night of March 11, 2023. Nice spacious room - the rest was horrible. NO CENTRAL HEATING, two heaters making such loud noise that I could not sleep. I had to shut them off and sleep in frozen room. I asked front desk for a wake-up call at 5:40 am - to make it to my early flight. I also asked housing for a 5 am wake-up call. none of them called to wake me up!!! By good luck I woke up on my own and made it to my flight. Imagine, HILTON - without s single glass for cleaning teeth and drinking coffee (paper cups at Hilton?!?). I would rate this HILTON as a poorly run "Motel 6", or perhaps "Motel 5." $300/night motel. They abuse our necessity to stay waiting for delayed flights. Shame on Hilton! read more

The WORST hotel I have ever stayed at. Was there for one night. Was charged an early check-in fee (a nice touch...so glad i'm a hilton rewards/loyalty member...) and the bathroom in my room was unclean. But that was just for starters. While sound asleep at 1230am, i was awoken by a light in my room turning on. I was then greeted with the sight of a man standing in my room. After I shouted, he ran out of the room. Horrified, I called the front desk/security where no one answered. I don't know if this was a guest who was mistakenly given a key to my room, a hotel employee who looks for unoccupied rooms to sleep in or a thief/criminal. And when I finally made contact with hotel staff, they couldn't have cared less. This hotel is unsafe. Avoid it. read more

Pros: * Convenient location - heck, you don't even need to step out of the airport to get to the lobby * Clean bathroom Cons: * Confusing lobby location; if you are walking from Terminal 3, then you actually have to take an escalator to get to the lobby * Stuffy air - A/C did not run properly * Annoying beeping sound from the out of service ice machine right next to my room; luckily, it did stop beeping after a hour or so * Water bottles are not free For the price I was paying (almost $140 a night for two queen size beds), it was a bit pricey just to fulfill basic needs (sleeping and shower). read more

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No toilet paper. No CHAIRS in lobby; said they took them all out. I had a knee replacement 3 months ago and cannot sit while I wait for taxi; disgusting. read more

The only reason I ended up here was because of AA. Which weren't very helpful with the entire situation from when I left the airport in MKE. I was told this was a deal $134 plus tax with a $50 deposit that I would get back in 2 business days unless I purchase something in the room. Quick process getting checked in and to the room, room was nice and clean bathroom a little tight. But who cares right? Because all I need to do is eat something, shower and bed out early in the AM for my flight. Fast forward to the sleep part...... The pillows were so uncomfortable and very flat. The sheets were rough, the air kept cutting on and off even though the room was hot. I could hear the person next door tv and a bright light shinning under the door, so not much sleep and the experience sucked for the price . But being that it's across the street from the airport you don't have to get a cab just walk there. I'm sure it's more for the convenience of having a delay of issue with a flight read more

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My husband and I were going to stay the night Saturday before our Sunday am flight. We found out one of our pets was ill and decided to fly out Saturday evening instead. When we called to cancel on Friday they said their cancellation fee is the full cost of the booking. read more

Well....the Hilton typically gets high marks but this well used highly busy hotel has Failed with a capital F! Highly deserving of a upgrade. And I only used the lobby area for my layover as did another couple I walked with. The well worn carpeting and chairs left much to be desired. The worn chairs, outdated blah ladies restroom, and lack of a relaxing sitting area was not typical of a Hilton. There is a computer area with 6 computers but only 2 high top chairs. I cant tell you where the other 4 went but I'm sure they were used by others standing around. There were many groups in the lobby area and a family near the concierge desk sharing seating. Yes, there is a lack of appropriate seating and lack of outlets. They need several charging stations with USB outlets, and tables in-case folks do not want to sit in the restaurant area. Several staff walked past me and cups laying on the floor. Cobwebs and dust bunnies lined the glass doorways. The restaurant is similar to the one in Columbia, MO. The current James Beard award burger contest signage was proudly placed. The staff were friendly yet blind to their surroundings...not prideful of where they work. Perhaps some beauty, sophistication and glam lounge music with pumped in scented air would help. That's my 2 cents. read more

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It's convenient to the airport and the staff was helpful. The rates are outrageous (and I'm a Diamond member). The restaurant was sub-par. I would've take an Uber to the local pizza place but Uber wanted $72 one-way for a three-mile ride. If I didn't have as many bags as I did and if my flight the next morning hadn't been so early I would e stayed elsewhere read more

It was just too hot in my room so I called to complain. I was told to just turn off the system. They only have central air so it's only hot air coming out during the winter months. Problem is that even at low setting, air is just hot and it makes for a very stuffy room. You cannot open windows either. Check out pic of their ancient system i side the room..The 2nd star is only added for the convenience of a hotel attached to the airport. read more

Hilton Chicago O'Hare Airport - Central Air throughout the hotel, in all rooms! - Hotels Near Me - Chicago, Illinois

Only giving it a star because there isn't a 'no star' option. What a dive. Look at the moldy wall and ceiling and wallpaper literally hanging off! My head started pounding as soon as I entered the room and when I turned on the corner light....mold. So I went to the front desk, waited in line again, and showed this picture to the front desk staff. Sooooooooo do you want to switch rooms I was asked? No, please let me stay here. Just wanted to share my mold picture with you. Seriously? H*** yes I want to switch rooms. This place is gross. Can't believe this a Hilton. read more

Hilton Chicago O'Hare Airport - Hotels Near Me - Chicago, Illinois

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Upon booking online, I jokingly asked for a picture of John mellencamp as a request. As I checked in, the concierge said I had an envelope waiting for me. When I opened it, it was not just one but 2 pictures of John mellencamp. Thank you supervisor Nei and your staff for making my day. read more

The room smelled like bad. The bedding was stained. The carpet was dirty. The shower was broken. One of the lamps didn't have a switch.

Do not stay here in the winter! The A/C is only in heat mode. My room was hot and stuffy. I could not get the A/C unit to turn on no matter how low I set the temperature. I went to the front desk to get a different room. Under staffed , I had to wait awhile. I got a new room only to discover the same problem. I called the front desk and was told it will only heat the room and they will send me a fan. I opened the window for some cool air but then I got to hear all the jets and car noise. The fan they delivered barely worked it was so worn out. They don't understand that even though it's cold outside, doesn't mean the rooms are cold. They are 75 degrees with the heat off. The fan won't run unless it's trying to heat the room. So no fan and very stuffy. I could not get any sleep. read more

The only good thing about this hotel is the proximity it has to the airport. Not worth the money at all. Paid almost $500/night (non-holiday, no big events happening kind of day) and it got us a tiny, out of date, king-bed room. The carpet on the floor was pulling up, there was a strange smell in the room, service was slow at the counter and at the restaurant (insanely overpriced food), and there isn't even a complimentary breakfast included. Like what the heck am I paying for? Biggest waste of money. read more

I stayed here on Friday, May 26th for one night before catching a morning flight to go out of town. The service was fantastic, there was no wait to check-in and the front desk staff were extremely professional and friendly. I was checked in and given my room key within 2 minutes. I was really impressed by how fresh everything looked, as if it had just been updated. My room was the same, everything looked pretty new. I got upgraded to a runway view room from a regular room which is cool because you can watch the planes takeoff and land right in front of you . There are many reviews here which talk about how old and worn everything seems, water pressure not working right, etc. I did not find that at all, I had the complete opposite exprience. My only complaint was when I ordered room service, the food arrived in a plastic takeout bag instead of on a tray with plates and silverware. This has been noted in other reviews also. I did not take off points for this because it was a minor complaint and everything else was great. My room was also super quiet, you don't hear runway noise and I did not hear any other guests around me. I would definately stay here again, I was impressed. read more

Not my favorite place. Not at all. I didn't expect much and the name Hilton means nothing to me. This isn't the 1990's when Starbucks was good, when Hotel Hilton meant something. This isn't the 1990's. The name Hilton means nothing and here it shows. Of course, it is "inside" of one of the worst airports I've ever flown. O'Hare is a nightmare. Nightmare.... The Hilton at O'Hare offers well... Nothing. Nothing that any other hotel would offer for free. Roku? Not allowed. Personal streaming device? Not allowed. Pay to play anything. $$$ The room was clean I will give them that and my ice bucket was pretty though had a bit if strange scum at the bottom. Parking was a mess. You pay for that too. $40 a night just to put your car a mile away in a questionably strange lot. I thought staying at the Hilton would give you any decent hotel services. Like a place to park for the hotel. Don't worry. Valet is on standby for $100. They have one entrance. Only for valet. If you are staying and want to park you have to find your own spot and way to the hotel. Minimum still $40 a night. Save yourself. Get a hotel outside of the airport. Far away. Also. As rooms were booked a month in advance, they mispelled my name. So we had to wait as they went on for almost 20 minutes trying to figure out how my name didn't match by one letter but the address and credit card did. They had already been paid and I booked over the phone because the online system for first time traveler to Chicago is not friendly. ... Just don't stay here my friends unless you just need a one and done flight night. Even then I would recommend taking the 15 minute trip out of the airport to a proper hotel. The good things... Bed was made tight. The firm mattress was made cozy by housekeeping with plumped up thin bedding. Tables were clean... House keeping is the A+ of this hotel. Cheers to them. If you do stay, I hope you leave them a tip. They deserve it. read more

We stayed here one night before catching an international flight. I have absolutely zero complaints. There was no line when we got here to check in and the person who helped us was so amazing and friendly. She was at the end of a very long shift and still had a great attitude. In this type of situation, half of the review is going to be about the customer service in my opinion. We got a complimentary upgrade to a bigger room. It was spacious and the bed was beyond comfortable. There was a decent selection at the breakfast bar or you can order from a menu. Comfortable seating with a lot of open spaces so you didn't feel crammed in once it gets busy. I would absolutely stay here again. You can't beat the convenience. read more

Hilton Chicago O'Hare Airport - Room service at midnight. $27 - Hotels Near Me - Chicago, Illinois

On 08/9/18 my wife was traveling from Hartford to San Diego via Chicago. Her flight was delayed repeatedly and ultimately cancelled. Knowing that she was spending the night in Chicago, she asked me to reserve her a hotel room while she waited in line with hundreds of other stranded travels to secure a flight home the next day. I called the Hilton Chicago O'Hare and asked to reserve a room. The call-taker told me that the only available room was $500.00. Not wanting my wife to sleep in the airport terminal, I mean it's Chicago and it's dangerous! I said I would take the room and provided my credit card information. I made the reservation under my wife's name. Not once do not recall the customer service agent telling me that the room was non-refundable. Since I was calling via my cell phone, and there was background noise both where I was and where the customer service agent was, it is entirely possible that she said as much and just didn't hear it. But, I don't recall her ever saying that. About an hour later, my wife was able to reach the front of the line at the airport, arranged her flight for the following day, and was informed they would in fact give her a voucher for her overnight hotel stay. I immediately called back to Hilton O'Hare and requested to cancel the reservation while explaining the situation. I was transferred from the initial customer service agent to another agent who informed me that my credit card would be charged the full amount since the room was non-refundable. I have never worked in the hospitality industry. I have no idea what the working conditions were last night at the Hilton Chicago O'Hare, how many rude customers your agent had already dealt with, or how many other stranded travelers were waiting in line. I can also imagine that such conditions are commonplace at a location as busy Chicago O'Hare. But with all of that said, I was extraordinarily disappointed with the total lack of customer service I received from that agent. To describe her as "indifferent" and "annoyed" would be an understatement. I explained to her my frustration and also told her that my frustration was not with her personally, as I know how corporate policies work. I pointed out that it had only been an hour since I made the reservation. I was met with silence and eventually the annoyed explanation that the hotel was full that night and therefore my reservation was non-refundable. I shared that since multiple flights had been cancelled due to the weather, I was confident the hotel would have no trouble selling that last room I was seeking to vacate. Again, no response, and not even an apology. It wasn't until I said that paying $500 for a room which I was not using just didn't seem fair to me, that I again was told "it's non-refundable, sorry." That was the only apology I got. I asked to speak with a manager and was told, "She will tell you the same thing. Do you want to wait to speak with her?" I said that was fine, I would wait. I was placed on hold. I waited on hold for *30 minutes*. I was fairly certain that the young woman had not conveyed my request to speak with the manager and had placed me on hold expecting me to give up and hang up. In all fairness, I don't know that to be the case but that is just how I felt. It's also entirely possible that the manager was extremely busy and dealing with other customers. So, I endeavored to wait and see how long it would take. After 30 minutes, a woman answered and asked me my name. I provided it and said I was waiting to speak with a manager. She seemed surprised and then told me to hold. A few seconds later, the manager came on. I again explained my situation very briefly, prefacing it with, "I know you probably hear this sob-story all the time." I asked if there was anything she could do. I was told she could give me a 50% discount, and that was the best she could do. She too sounded hurried and abrupt. I didn't feel as though I was going to get anywhere discussing the matter any further with her and that perhaps that was the extent of her authority. I told her I appreciated that and would accept that. No apologies. Just a curt, "I'll take care of it." And the call ended. I believe in doing the right thing when it needs to be done. I have dealt with customers who want the impossible, and in those cases I have worked with them to find a solution that is possible, all the while listening to them, having empathy for their situation, and taking the time to explain the rules/laws/policies that exist. None of that happened with this company and for me as a customer. If I felt that I was asking for something that wasn't possible, I wouldn't ask. Hilton and my family, friends, business partners, and anyone I have influence over will never do business again due to this. We have reached out to this business multiple times, they have NEVER responded. Poor customer service all the way around . read more

Pro's: Location couldn't be any more convenient. Rooms were decent. I liked that you had an option to overlook the runway. Cons: Asking anyone who works here for anything is the worlds biggest inconvenience. Hold my bags? That'll earn you an eye roll. Ask about which elevator to use? Don't even think about it. I would consider staying here again solely for the convenience, but it's a bit pricey for all the attitude. read more

We had our annual conference here last year, and Hilton has 5 star employees with 5 star customer service. Our group couldn't of been more pleased of the accommodations that Hilton provided. Excellent choice!! read more

Not really the best Hilton in the area and only convenient if you need to stay near the airport and even at that point I would recommend the Hilton Rosemont which is a moderate shuttle ride away. Check in here is always ponderous and interminable. Lines are always lengthy and not one manager bothers to come assist or have other associates help with the check in duties. Restaurant is mediocre and highly over-priced, fitness center charges unless you have Hilton HHonors status. The room itself was fine but the bathroom is more like a closet with fixtures. Tiny and cramped it's not the best set up, particularly for a higher end Hilton property. The last time in the tub was clogged with hair and did not drain properly. All in all this is a really poor excuse for a Hilton considering they charge much more than comparable properties only a short distance away. Stay downtown if you can or head over to the Rosemont area. read more

The lobby looks amazing but the room itself is just okay.. it took me a few minutes to figure out how to operate the shower because nothing worked! there are 2 knobs - one to adjust temperature and the other to switch between the overhead shower head/ hand shower and the one at the foot level. I tried pulling out, pushing in, turning left, turning right the one knob but it wouldn't help in turning the overhead shower on! It's not terrible but I've stayed in better hotels. Also, it's confusing since the hotel shares the same address as the airport... so uber drivers, delivery people, etc have a hard time getting here. read more

Room was dated and the heat wasn't work Ming great. We had to blow dry the windows so we could see out of them. Called and asked if we could use a microwave--we could-- for forty dollars read more

Hilton Chicago O'Hare Airport - Hotels Near Me - Chicago, Illinois

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We checked in for one night prior to our flight. Very professional staff checked us in quickly. We went to the hotel sports pub and had a decent meal with friendly service. Nice way to wrap up our Chicago visit! One more point: The hotel is within easy walking distance to Terminal 1. To access the hotel, find the arrival level. If you have an early departure flight you just need to walk over to terminal 1 baggage claim and head upstairs. read more

I stayed overnight due to mechanical issues with the plane on October 6, 2023. I normally check reviews prior to booking a hotel, but after nearly spending 12 hours at the airport, I was toast. It was after midnight, and all I wanted to do was get a room and rest. Hilton O'Hara airport has a rating of 3.8. Tge room wreaked of cigarette smoke. The next room was the same, older furniture, carpet that should have been replaced years ago and looked like it was growing Mold. I was shocked. The receptionist was only giving me a $50 credit. The iriginql rate a whooping $283 per night. Hilton, you should be ASHAMED. The manager told me if I wanted another room, I would not get the credit. So overpriced, unconcerned. I was told by the receptionist that they were renovating but didn't have a renovated room for me. This is BS. I just came back from Vegas on Sept 20th and stayed at the Hilton Resort on the Las Vegas Strip. Beautiful Rooms! They tried to sell us a timeshare. Had we bought one, I'm willing to bet you I would have gotten that renovated room. Instead, I get stuck in the tower with the old s%$# read more

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If you are about to be stranded in Chicago and in need of a hotel, try to avoid one that charges by spur-of-the-moment market pricing. I called the 800 Reservations office to book a room as I walked to the Reception Desk. I was about to be quoted $165/night until the person at other end self-corrected and went to $365. Add taxes and it's hundreds more. There's very little similarity between the numbers '1' and '3'. For that price it would be better to try and shop around rather than stay at a property looking the same as it might have the day it opened. I could be wrong but 'vintage' has a different meaning than 'just plain old'. Chicago O'Hare deserves more. read more

this is a bad hotel it doesn't provide anything and it's so expensive even the mini fridge doesn't have anything and when i asked them for a hair comb and toothbrush they said they don't have what kind of doesn't have simple things like if it's gonna be so expensive just one room for 2 nights is 910$ that is not a reasonable price but if going to be that expensive at least have some hair combs and toothbrush and some loofas or free breakfast read more

The best thought is if you need to be close, this is that, room very basic , 10 miles away you'd pay 100$, however if you're stranded as I was and need sleep to get ready for early flight it's your best choice. 5 minute walk out of baggage claim. Don't go downstairs as the signs show. Quiet- get to airport early as other than precheck there isn't a special lane. Lines are ridiculous - wear a good mask as social distancing impossible. read more

We've become regulars here, for one night stays the night before flying out. It works great. Check in, drop luggage, then take rental car back. Ride the bus to the United terminal and walk across. Then in the morning WALK through the tunnels and check in for your flight. No traffic, no car return. With my Marriott membership we even get a free continental breakfast at the hotel. Book well ahead. Far in advance the rates are reasonable; on short notice it gets expensive. Room are ok, but hardly worth noticing. Bellmen are excellent and responsive. read more

This is probably the worst Hilton ever, or I just hate Hilton's. I purchased a $22 day pass for the gym just to take a shower before an international flight and it was horrible. There were huge bugs flying everywhere in the shower room, which were gross and unidentifiable species--sort of flying beetle -esque. Also, the lady forgot to give me a towel/tell me they weren't in the locker room already so I then had to get redressed to walk back to the lobby to ask for a towel; I then got back in the gross shower stall and realized there was no shampoo or conditioner in any of the shower stalls, so I had to run back out to the lobby a second time in just a towel to request basic shower necessities again. I paid $22 to take a shower and it was dirty and I wasn't given any of the shower necessities they knew I would need. The staff was nice and friendly for sure and I know they're just doing their job but I still felt like $22 for a shower was super steep and wished they had different pricing options for people just wanting to shower. read more

I stayed at this hotel for a healthcare conference a few years ago and hopefully things have changed. I stayed in a very lovely king suite (albeit expensive) with wonderful linens and comforter. The hotel structure itself is nice and the conference rooms were comfortable. The hotel is right next to the airport, so that was a plus for me. Unfortunately, I didn't get to enjoy my conference because in the middle of the first night, I felt a terrible stinging pain to my chest and woke up the next morning to find insect bites on my chest and arms. One of the doctors at the conference told me that looked like bedbug bites and that I needed to get it checked out right away. Not wanting to make a scene, I quietly contacted the hotel manager (which took quite a bit of time for the manager to get away to speak to me). I spent that day itching and scratching, being interrogated by a rude security person, being escorted to my room (not by management but by security) as if I was a criminal, having the sheets shaken out and then her telling me "there, do you see any bugs?" I was able to get my suite changed but I had to spend money contacting and seeing a physician in the evening, having to buy expensive medication for the bites, spraying the new room (I was paranoid by that time). Although I am a Hilton honors member, the only thing the hotel did is provide transportation for me to pick up the prescription. I filed a claim and it took almost 4 months before anyone would even get back to me even though I completed the paperwork timely and provided pictures and receipts as they requested. I was constantly calling and leaving a message at the Risk Management number they gave me. Eventually they responded to inform me that they denied my claim because no bed bugs were found in that room. I tried to handle this experience quietly and professionally, only asking that my medication, physician fee, conference fee be reimbursed and that they guarantee that they treated that floor for bed bugs so no one else would have to go through my experience. Since Hilton turned their back on my episode, I am now openly sharing my experience. By the way, I later saw that my experience there was not unique. read more