This Hilton is a little dated but it's clean, the staff is very nice, and the location is SO close to the airport. It's also very close to the public train and about 1 hour train ride to the city. The food from the restaurant was surprisingly delicious. read more

Only pro - it's located steps from the airport so that if you have an early flight you can stay the night before and not have to get up super early. At least that was what I was thinking- I won't be doing this again. Stay somewhere that offers a shuttle to the airport and get more for your money - or should I say "get what you pay for". Two folks were working check in, the regular line was the deep so I opted for the Hilton Honors line which only had one person, and I'm a gold member. The lady at check in yelled at me and told me to go get in line and pointed to the longer line. I started to mention the signs all over the place saying it was for Honors customers, but she again yelled and said "the line starts over there, go over there". I asked for an upgrade if it was available, I was told to stay in the room I had, that the upgraded corner rooms were available but would be too hot because of the outside weather. I didn't realize what this meant until I got to my room - it was a balmy 77 degrees with the AC set to 68. Overpriced for what you get. Rooms are outdated and smell of stale smoke. read more

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Hotel is a bit dated, but clean. Beats sleeping in the airport when you are snowed in and miss all your connecting flights. Will at least get a good nights rest before I make the trek home. Lol I recognized a lot of the people on my original flight that missed their connections or got redirected due to inclement weather. Use the Hilton Honors app to bypass the long check in lines. You still need to stand in line, but at least it is shorter. It is too cold to go out to explore so I will settle for a hot meal in the hotel. Take the underground tunnel that connects to the hotel! read more

So it's been awhile since I've stayed here and I have to drop 4 stars on the service and friendliness of the staff alone. From the cafe, to housekeeping, to maintenance, to room service... everyone was incredibly friendly and helpful in a super genuine way. The convenience of this hotel is still awesome, my room was clean and comfortable and the room service food was surprisingly good! read more

Hilton Chicago O'Hare Airport - Hotels Near Me - Chicago, Illinois

If you need a quick place to stay, this is the perfect place. Connect to O'Hare airport, you don't have to pay a ridiculous amount to stay downtown. Good service good clean hotel. read more

I really enjoyed the piano bar. The shrimp cocktail were good, the Manhattans were delightful and the servers were lovely. There were these old people singing and playing piano and dancing and it was the sweetest thing. I had the Caesar salad add anchovies which was good and the French onion soup which was also very good. My issue with this hotel is their lack of hospitality. The phone rings to an automated line. It can't help you. It will taunt you with offers of help, but there is no help. You say "representative", "operator" or "schedule a shuttle" and you get nothing. In fact once I called back and "representative" got the machine mad enough to disconnect me. The problem is this hotel thinks it's close. Words like "a short underground walk from terminals 1, 2, and 3" are used to paint and idyllic scenario where you are teleported to a sleepy oasis. In fact I was told that it would add 10 minutes to my "short walk" from terminal 1 and I should just jockey across the street/parking lot. In the rain. That was after I had to squeeze onto a terminal shuttle bus provided by OHare and a fight almost broke out. Because the "shuttle from terminal 5" is by appointment only. BUT THERES NO WAY TO MAKE AN APPOINTMENT BECAUSE NOBODY PICKS UP THE PHONE!!!!! It's jokes! I've got 90 lbs of luggage, it's raining and I just spent 18 hours flying in from Europe and going through customs. So this morning I asked if I could get a ride to terminal one and they explained it was a short walk. They can take a short walk out of their own ass and into the hospitality industry. read more

Hilton Chicago O'Hare Airport - These are the two shuttle buses which I never saw used Saturday or Sunday. Absolute Joke. You can't schedule a shuttle!!! - Hotels Near Me - Chicago, Illinois

For what it is, namely a convenient airport for early AM flights or a forced stopover because of flight cancellation, it works. If you'd stay at a hotel in the city you'd pay probably as much and then have to schlep early to ORD, although that's something that can be done as well. But it's older, a bit worn down, and can be noisy depending on where your room is. Avoid the rooms that are nearer to the terminal - oo1 rooms, since there seems to be activity all the time. There is room service, but that's it - not a lot of food choices unless you go a few miles away. read more

This review is for Nadia Tahir, Front Desk Manager. She is absolutely fantastic! My college aged daughter had an 8 hour overnight layover in Chicago as she was coming from Thailand and I was told the Hilton would be the easiest, safest and most convenient hotel for her to rest her head for a few hours. I called the hotel after booking and Nadia was so understanding of my concerns and told me exactly where she would need to go to get the tram from the international terminal to the hotel, advice on where she should get food and what she would need to do the morning of her flight. She welcomed my daughter upon arrival and emailed me to let me know she was ok. As a mother, Nadia gave me so much confidence that my daughter would be prepared upon arrival and in good hands during her short stay. Thank you so much, Nadia! read more

Five stars for Ruben in In-Room Dining delivery. He noticed I'm under the weather and when he got back downstairs he called up and asked if I'd like a tea with lemon and honey. He wouldn't take a tip at all when he brought it back up. He deserves a raise, a promotion, all accolades Hilton gives, he should receive! I only put 4 stars on the app because... Normally I do everything possible to avoid this hotel. It's one of those old rare ones that doesn't have a thermostat in the room. The hotel controls all the temperature universally. As someone who sleeps at 65-68 degrees, it's absolute HELL, especially in the winter with the heat blowing in. They used to have portable AC units, which made it tolerable, but now they only provide fans so there's at least air movement, but it's hot air blowing. Not comfortable at all. It's a clean hotel and it's nice that it's at the airport but in and of itself I'm not a fan. However, Ruben ... him I'm a fan of. read more

I have stayed at this property many times over the past several decades and I will say I do like this property. The #1 reason I give 4 's is due to the convenience as it is onsite at ORD. This stay was really no different than previous stays I have had. As I am HHonors Lifetime Diamond, my room was upgraded to a runway view which I like. While not overly spacious, the room I was given was very clean and everything was fully functional. Check-In: As I always check-in via the Hilton app, I don't have to stand in line. However I do like to be given a physical key to the room. Too many times due to poor cell signal at properties I have had problems with the Digital Key, so I usually get a key. The wait time I experienced was not excessive. I was also "thanked" for being a Diamond Member (not a Lifetime Diamond Member), so that is always nice. I was also given 2 bottles of water which is typical. I was also informed that the HHonors Daily F&B Credit is/was $18.00 which I already knew. However, it was not disclosed that this can only be applied at the restaurant or the café which are to the left of the front desk. More on this in a moment. As I was very hungry for dinner, I decided to dine at the Gaslight Club restaurant. I have eaten here before and the food is very good. I have left a review of last night's dinner for the Gaslight Club which I highly recommend. My issue is that please be aware that the HHonors Daily F&B Credit cannot be applied here! As this was not explained to me at check-in, my expectation was that it would be applied. Check-Out: At checkout is when I was informed that the HHonors Daily F&B Credit will not be applied to my dinner at Gaslight Club! I asked to speak to the manager on duty. I did speak with the manager about this and expressed my disappointment. Due to my corporate limits on daily meal expenses, I have to have removed the room charge for dinner and pay with a personal card. The manager was very understanding and took care of everything from an itimized receipt perspective. For my inconvenience I was also given 10K HHonors Points (not that I need them...lol). As a result, I am subtracting 1 in my review due to the issue of not being able to apply the Daily F&B Credit for dining at Gaslight Club. Other than this issue, I can recommend that this Hilton should be considered when staying at ORD. read more

Noisy. Not because of the airport. I did not hear planes. But the is about a 2" gap between the door and the floor. Seriously. So I heard people in the hallway all night, coming, going, talking, etc. Plus the gap served as one heck of a nightlight. Other than that it was OK. Nothing special. read more

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The hotel mistakenly sent me a 3 am wake up. Not only did it ruin my night, but I'm sure someone else misses their flight. They had nothing but "oops" to sa read more

I went here for an overnight business meeting with some pretty low expectations, and have to say I was very impressed. Check in was a breeze. The hotel was very clean. Staff was friendly. Meeting rooms were spacious and tech support was readily available. Windows must be designed by NASA because I never heard a plane. On criticism would be the rooms were a bit date. Also, be aware that the hotel is huge. Leave yourself ample time to get to your meeting. read more

Through no fault of our own, we missed a connecting flight from Chicago to Minneapolis on March 18, 2023. We had been on a plane for 12 hours and just needed a hotel for the night. We were told that Hilton had one on the O'Hare property. We were able to secure a room for the night. The good--beds we're comfortable and there was a bar/restaurant downstairs. The bad--Cost of the room was $369 for the night. The ugly--When I took a shower in the morning the drain in the tub was partially clogged. I ended up with water over my ankles. When the water did drain, there was all kinds of hair in the tub and it wasn't mine. It was disgusting to know that I was standing in this while showering. The rooms are old and need updating. Certainly not worth the amount of money we paid. Hilton did not impress us at all. read more

Hello I just needed to vent a little I got stuck in Chicago that cancelled my flight I was tired and needed a hotel close to the airport HILTON is across the street I had to pay 300 dollars for one night . My room was 3046 and if I tell you how disappointed I was. First the room wasn't clean it looked like poop was in the toilet also the room was cold. When I called room service there was no answer you have to text them in order for them to respond. They ended up just giving me more blankets and telling me the bathroom is clean for this amount of money this was unacceptable read more

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Convenience = 5 Stars Mattress comfort = 3 Stars Pillow comfort = 4 Stars Room service = 3 stars ( 50 min wait for small pizza,$$$28!) Cleanliness = 4 stars Average = 3.8 stars Overall I would stay here again for the convenience. It's about a 10min walk to ticketing or to catch the train to downtown. By the way you won't have to go outside to connect to either destination. Next time I might not order room service, perhaps try one of their restaurants in the hotel for a better option. read more

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Hilton's are my favorite hotel chain. We spent the night here because we missed our connection at Ohara airport. The airline put us up for the night. Like most Hilton's, this one was built with quality in mind. Its build in the Art Deco style that the Chicago hotels are known for. But it's now showing it's age. Carpet in the hall ways shows wear and could/should be cleaned. Paint was pealing in our bathroom above the tub. The floors in the elevators were cracked and needing repairs. And there were buckets in the walkway on the LL because there were curling leaks. The buckets looked like they had been there a while. This is in a hotel that charged us $40.00 for 2 glasses of wine. The staff was courteous and helpful like in all Hilton's. I'll stay here again if I'm stuck in Chicago. read more

Hilton Chicago O'Hare Airport - The front desk - Hotels Near Me - Chicago, Illinois

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Exploitation at its finest. 20 years as a HH member, and every time I check in, they don't know me. Two stars for location. Zero stars for the hotel and staff. HH member? They don't care. read more

Absolutely a wonderful stay recently. Hotel is right on the O'Hare airport grounds, so walking to the hotel is no more than 10 mins from the main terminal. I arrived super early (5 am ) was able to check in! Right place at the right time! Room was on a corner, facing the control tower. Very cool, its not for everyone, i know... Hotel is also walking distance to the train that goes directly into the city. Breakfast was the only thing I have it the side eye. (Gold/diamond members im talking) get a voucher to the cafe by check in desk. Coffee, tea or bottle juice, a pastry, and a choice between yogurt/granola cup or fresh cut fruit also in a cup. Other than that. Loved the property. The staff. The room. The view. read more

Hilton Chicago O'Hare Airport - Hotels Near Me - Chicago, Illinois

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Look, you stay at the Hilton O'Hare for necessity and convenience based on your situation (like my 6am flight), so as long as the very dated rooms are habitable, that works for me. The chicken wrap from the little lobby market was actually pretty tasty, and the wifi was solid, no issues streaming on my iPad. Location, location, location, right? read more

This is clearly the worst hotel .... service wise, I have ever frequented. Chronically understaffed. Took 30 m to check in... insufficient help at check in desk. Phones not answered. restaurant also understaffed. rooms are fine read more

We had the first flight of the day for our trip to Turks and Caicos, so we figured it would be worth it to book a night versus driving from Naperville and hustling to get to our flight. This is the only hotel connected to O'Hare, so they have a huge advantage over other hotels in the area. We parked our car in the valet area while we checked in, but we made sure to let valet know that we weren't going to utilize their services due to our need for long term parking (8 nights). There were two receptionists and the lines were three deep. We checked in the Hilton Honors line and we were given three bottles of water and the room key. They had just enough Christmas decor throughout, which I thought was a nice touch. I suggested a room with an airport view for our LO, and the receptionist said she already had that in mind when she saw us. Our room had two double beds, as requested. Space was tight, the room was not the most modern and it was a tad dingy. However, I tried to overlook this, as we were only going to use the room for literally 10 hours. When we arrived to our room, we had the most amazing view of the sunset and planes departing/ arriving! I think I was more excited than our LO about the view. The hotel is literally connected to the airport, so the next day, we just had to take the elevator to a specific floor, walk a little, then take another elevator and we were at the terminal. For location and convenience, I'm giving it a 5 rating. For the room itself, I'll give it a 3, which is pretty generous. Overall, the experience averages out to a 4. Again, they don't have any competition, so we would stay here again if we need to catch a super early flight. read more

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This Hilton is dated and overpriced, but if you need a easy place to rest at O'Hare there is no easier place. Lines at the front desk can be long. It seems they simply do not have enough agents to handle the crowds during busy times. Employees are polite and friendly, but it is evident they are stretched thin. Rooms are comfortable, but dated and the heating and cooling system seems its set to the season. I was there in the spring with mid-sixties outside, the ac just didn't come on... it was only heat. Here is my biggest issue. If you don't want to eat at their dining locations, they have a small market. I have never seen more obscene prices. One can of Bud Light, $12.95... one split of Prosecco? $18.95... I know I'll pay more at a hotel or airport, but these prices are just completely unacceptable. It's really disgusting. Simply for that reason, I would take my business elsewhere. There are so many choices nearby that do not exploit their customers in a really obscene manner. read more

Bed bugs!!! I checked into room 10052 last night and saw bed bugs within 10 minutes of being in the room. Hotel manager Enid was rude and dismissive about the situation, calling my report simply an accusation, until there "Security Team" and Security Manager Anthony can review the room for bed bugs. I asked what kind of follow up I would receive and she said none that she was aware of. I sent the photo to the welcome message text I received from Sasha, asking about my room so far... Here's another photo Hilton ORD, will never return, especially after calling the finding an accusation and being unsympathetic. Left the hotel within 30 minutes of arrival, in search of a new hotel near the airport. They didn't even offer a room or discount at another Hilton property nearby. Hilton ORD did want me to sign a bedbug waiver, releasing my rights... which I refused! I will not reach out to Customer service or email with additional information... you have my contact information Hilton. Very dissatisfied Hilton Honors Gold member. read more

Hilton Chicago O'Hare Airport - Hotels Near Me - Chicago, Illinois

The Hilton Garden Inn at ORD airport costs $250 a night and it is a total dump. The decor is straight out of 1980 and has never been upgraded. Everything is old and worn out. The hotel's only redeeming factor is proximity to the airport. I've stayed in nicer Motel 6's for $45 a night. The hotel is a disgrace and should not be a Hilton property. The HVAC system did not work properly...blew 90 deg air with no climate control at all. The bathroom looked like a crime scene and smelled like pee. Pealing paint and sagging ceiling. Calling this hotel a dump is an understatement. The Hilton Garden Inn at ORD should be condemned as unfit for habitation for anything more than $30 a night. TOTAL DUMP. I will never stay there again. Buyer beware. read more

At one time it was a nice hotel however our recent visit they do not follow the CDC guidelines. I sent the Go a email and never received a reply. I'm going to switch to Hyatts after the poor response from Hilton On our last visit January 21 the restaurant did not follow the guidelines and the front desk didn't advice the policy of wearing a mask. The city requires vaccinated people to show proof, however he hostess stated " oh we don't do that" why Not and the servers wear masks under their chin, not what the law requires. The GM should take steps to correct this situation. My she wouldn't. read more

Filthy, stinky, old, and dirty. It's currently 4:45am and I can't sleep. This is one of the worst hotel rooms I've ever stayed in. The carpets are covered in stains so bad that I won't even walk to the bathroom without shoes. The shower is so gross that even after a long day of travel, I feel cleaner than it looks. The bigger problem? Nobody cares. They're getting their money hand-over-fist because of the convenience to the airport, so why do better? Why clean? Why upgrade stained and stinky carpet? Why replace the smoke-smelling pillows and cheap bedding? No reason, they're getting their money so we, their paying customers, l can just suffer. read more

Chose for convenience. It's July 2022. Are we still pretending service sucks because of covid? Room service cost me $47 for a sandwich and glass of wine. It was delivered in a plastic bag. The wine $16 was in a plastic cup. No silver wear. No napkins. Just a to go pack of plastic. Mandatory $7 tip. What a let down. It suck's to be forced to pay $7 for a tip and they can't throw in some extra napkins for a messy Sandwich. I should have bought something in the airport and brought it over. This is a total rip off. read more

Hilton Chicago O'Hare Airport - $47 room service. - Hotels Near Me - Chicago, Illinois

We have stayed at this dump of a hotel twice and this last time was it for us. Never again! You'd be better off renting an hourly hotel, it'd be cleaner than this hotel. It's dirty, overpriced, rooms smell awful, doors to the rooms are broken, the bathrooms are absolutely disgusting along with the bedding. I can't understand how they can charge in upwards of 400 dollars per room for rooms that look like they need to be demolished. Whatever you do, don't come here and definitely don't waste a single penny on this disgusting hotel. I only wish I could give it zero stars because 1 is definitely way too high of a rating. Whatever you do, DO NOT STAY HERE! read more

Extremely dissatisfied with this hotel!! Water leaks in 3 different spots in the room! I couldn't even use the restroom without getting water splashed on my face and it was coming from the light?? As soon as I walked into my room there was a foul Oder of pee. Truly a horrible hotel!! Don't pay 330 a night for this garbage!! read more

Argh. My family stayed here this past weekend. My oldest son was in an academic competition that we were required to stay here. Having stayed in both downtown Chicago and the Rosemont area this would not have been my ideal choice. The Good: The L is in the basement of the hotel so you don't need to go far. Pool was ok, and staff there was friendly. If you aren't venturing anywhere else and just flying out, this would be ideal. The Bad: Pillows were way too soft, bed was tolerable. Room was an ok size. The Ugly: Check-in. I tried to check in at 2:45 and the shift manager couldn't guarantee my room would be ready at regular check in time 3:00. Mind you this was a standard two double bed room and on a Thursday. She was willing to text me when it was ready. I've done that when I want to check in at noon, but not 15 minutes later. Had another shift manager I spoke with not been so nice, I would have knocked it down another star. Wireless. Don't bother. Dial up internet in 1996 was stronger. Most days it wouldn't even connect. You will have to use your own data because the wi-if is worthless. Location. Totally sequestered. 5 minute L ride to Rosemont if you need anything, don't want to eat hotel food. Thankfully we brought snacks with us. Parking: Valet is 75.00, self parking at the airport is 40. Yes, that's per night. I'd do anything in my power not to stay here again. I really have to question the systems that are in place here. I'm a Hilton Rewards member and if I had more experiences like this, I'd jump ship. Much better options out there. read more

After being stranded in Chicago and not able to get home on the last flight, Annaise at the front desk was so kind and efficient. She expedited our check in and we were in the comfort of our rooms in no time. Thank you!!! read more

Sketchy and outdated. Avoid this hotel at all costs. Paid almost $400 for a night which is even worse than staying at a motel. 1. Check-in Line way too long. Waited in line for 90 mins before reaching the front desk. Only 3 staff were present and 2 of them were actively working. There were at least 100 people in front of me when I first got there. In my entire life I've never seen anything like this at any hotel. If you just got off a long-haul flight and are looking for something fast & convenient by the airport, this is not for you. 2. Safety concern. At 5 am in the morning two random guys were taking loud outside my room and trying to open my door (I stay on the 7th floor). It was SKETCHY. Luckily I locked my door inside, so they swiped couple times but failed. 3. There were 4 lamps in my room and half of them not working at all. Hotel maintenance service is non-existent. Given the fact of the low efficiency at front desk I just didn't bother to request for a room change. What a shame that they're still part of Hilton as of today. read more

My sibling and I were stuck in ORD for three days due to weather delays and this hotel was so close and made it so easy and stress-free to stay nearby. Doug helped us at the front desk and was so kind and accommodating and made our stay much smoother. The desk and restaurant staff were all very calm and collected among the chaos and we're so glad we could snag a room! read more

No, absolutely not. Lobby looks nice and upscale, but not the case. Rates were misrepresented. Weed smoke smell rolling down the hallway during the night. read more

Terrible hotel. Don't stay here if you can help it. Their convenience at the airport makes it a prime location for them to take advantage of tired travelers. 1) Terrible guest wifi. Very hard to connect. I kept trying to join only to see messages about no internet connection available. Terribly slow when you can connect and the speed is so slow it's not worth it. I signed up for the Hilton Honors to try the standard wifi and no improvement. The wifi was so bad I couldn't even check my email on the Gmail app. 2) Bed linens were so worn there were visible holes forming. This was on the top bed spread and was immediately noticeable. Snags on the linens I can understand because that can happen with normal use. But once the linens start getting holes, just replace them. 3) Shower head had visible pink/red gunk buildup. It's not toxic like mold and it's ok for you skin to touch it, but it's still bacteria and can cause ailments like bladder infection if it enters an open wound or your generally immune compromised.. I guess the hotel didn't notice because the bathtub is badly lit. I only stayed here because my flight had been cancelled and I was exhausted and hungry and angry after being at the airport for 6 hours. Even though I only needed a room for the night, this was a terrible experience. If you experience bad wifi and a room that could be cleaner, then ask for a bill adjustment because that's not worth full price even for one night. read more

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I'm staying here because I have an early flight and thought booking a room would make the trip easier. There are several things I like about this hotel and a few I don't. Granted, I am staying here during bad winter weather passing through Chicago for what it's worth. I booked a Plaza Suite and got a room on the 5th floor. It's a spacious layout but I thought it had a separate sleeping area but it doesn't. In fact, it looks like a converted conference room. Bathroom is super small for a room billed as a suite (pic attached). Gym was closed due to construction - so that was a bust. At around 8:30 pm, I went downstairs and through a side exit to get some fresh air. That's when a VERY rude employee said "15 feet from the door" (assuming I was going to smoke, which I wasn't). Sorry Hilton but when folks are paying $350.00 for a room, they don't need to be harassed by employees. The other thing I didn't care for was the in room dining selection. Their "soup of the day" was spinach and white bean. Think about that for a moment - would you want to eat a bean soup before a flight? On the positive side, check in was easy and the rep was nice. I also appreciated the text message after checking in to see if my room was ok from Neilka, the hotel manager. I might stay again but have to think about it. read more

Hilton Chicago O'Hare Airport - Hotels Near Me - Chicago, Illinois

This is the worst hotel in the United States. First it's old and dirty. Secondly it smells. Thirdly for over $250 all you get is a double bed that's the size of a twin bed. It's ridiculously over priced and completely trashed. There are many other hotels in the area with fast access to the terminal and much better, newer and cheaper. Hilton should be ashamed of themselves. read more

If you have an early flight at O'Hare, this place is magical! I left my room at 6:32 am, checked out and was through security by 6:38 (using TSA Pre-Check, naturally) Other than that, this place is a little shabby and I was not a fan. The front desk staff was nice enough but there was a long line, even for HHonors members. I used the "electronic key" option and all I can say is "Never Again!". It took, on average, 30 seconds to get into my room using the electronic key. First you have to turn bluetooth on, then stand next to the door, then weight for it to pick up, then when it turns green hit "unlock" then wait and wait and wait while the green screen circles around and finally you hear the door open and you can go in. A key does the same think in about 2 seconds. This seems like the answer to a question nobody asked. I was in a corner room at the end of the hall with two walls of windows facing the airport and a parking garage. If the curtains closed all the way, that would have helped but there were three large gaps that let in light. Also, being at the end of the hall, the wi-fi was very spotty. Couldn't connect for the first hour I was there. And it's super expensive. One night there was more than two nights at the Marriott in Oak Brook. But, it's convenient. read more

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Got a hypo allergenic room, no carpet or curtains or feather pillows seems they usually charge more for this option not sure why. Maybe covid. In the airport, could not be easier. I recommend if you have an early connection or a few hours to layover. read more