Amazing experience with the team at Smith Haven. Got 3 cars from them and plan to get my fourth. Do…read moreyourself a favor and go in and ask for Victor!!

complete rip off. a waste of 3 hours Do yourself a favor…read moreand use a broker. my broker saved me $90.00 a month on their best deal The sales manager Abraham was extra slimy Owner should do himself a favor And have somebody he know visit his dealership and see the games that are played Hopefully he will be shocked and appalled maybe this is how he to run his business

Had to update my review by saying today's experience was exceptional. EVERYONE I interacted with…read morewas courteous, professional, and helpful. I especially enjoyed working with Dominick who was not only jovial and seems to really enjoy his job, but was also thorough in explaining what needed to be done and about how long it would take. I could even overhear his conversation with another customer and the care with which he handled her situation was genuinely refreshing, and top tier customer service. Grateful for good people and great service.

I cannot recommend this dealership based on my experience. I…read moreencountered significant issues during my purchase process that potential buyers should be aware of. During financing, I discovered a $3,000 discrepancy between the agreed-upon sales price and the final invoice amount. This was not explained upfront and only became apparent when I carefully reviewed the paperwork. When I attempted to resolve these concerns, I found the management team extremely difficult to reach. My calls were not returned, and I was redirected to customer service representatives who lacked the authority to address my issues. Key concerns: Final pricing did not match initial quotes Lack of transparency in the finance and sales process Poor management accessibility and accountability Inadequate follow-up on customer complaints I strongly advise anyone considering this dealership to thoroughly review all documentation before signing, get everything in writing, and be prepared for potential discrepancies between advertised and final pricing. There are more reputable dealerships in the area that offer better transparency and customer service.

I would like to sincerely recognize Chevrolet of Smithtown for its continued excellence. Since…read more2014, my wife and I have purchased or leased five vehicles there, and each experience has been outstanding. Fran Lagasi has created a culture of care and commitment, and with the support of Kathy Altimura, Frank Pantelone, Phylis Royce, Patti Tanenbaum, and others, the team truly strives to be better every day. Thank you all for your dedication and for consistently exceeding expectations. Brian Jude Loiacono

They took responsibility once they saw my review and probably after receiving a call from Chevy…read moreCustomer care with my case review of the situation. But they did pay for my door to be fixed completely. Still wish they would've handled it way better from the beginning after they scratched my door. And it was also still a major inconvenience for me as I use my truck everyday for work and it ended up taking 2 days to fix. Genuine collision in Medford where they had me bring it to, fixed it beautifully though and they were great to deal with. I'll leave it at 3 stars for this experience. In the end, it was taken care of but not without some headaches.

Where to begin with this dealership. I've purchased/leased many cars in the last 25 years from…read moreHonda, Toyota, Audi.....this is the most shady, dishonest dealership I have ever encountered. To begin, do not trust any price that is listed on their website. I purchased a 2023, preowned Kicks with 17,500 miles on it for my soon to be college student daughter. The price listed was $19,887, not including the $1995 down and $695 dealership fee. So, $22,577 listed for a car whose Kelley Blue Book resale price is $18,500. But we all know that prices are meant to be negotiated at car dealerships. Only when you arrive at the dealership, will you be informed that there is a $2495 "reconditioning" fee added on to the price of the car. This cost is not listed anywhere on their website. $2500 to "recondition" a 2 year old car, bringing the price of the car to $25,072. This is more than the original sale price of the car, which was $24,740. I know this because I found the paperwork for the original sale in the glove compartment after taking possession of the car. Despite my reservations, I proceeded and we agreed upon a price for a certified, pre-owned vehicle. I was told that I would also receive free maintenance for a year. This price REQUIRED that you finance the car through Nissan, and I left a deposit for the car. Imagine my surprise when I went in the next day to sign paperwork for the car and there was a fee of $1995 for loan origination. At no time did anyone from the dealership call to discuss financing options with me. $1995 is absurd for a loan origination fee for someone with an 800 credit score. Yet here we are because Nissan gets a kick back from that bank for using them to finance their vehicles. Everything is a shell game with this dealership. In a last, FU, after getting the car home and removing the paper that was on the floor of the front seat from the car wash......there are no floor mats in the front seats of the car. When I called about this, I was told the car was returned without the mats and so the car is sold "as is". And I guess because I negotiated the "reconditioning fee", I also received no paperwork stating this is a certified, pre-owned vehicle and I receive no "free" maintenance for a year. If I wanted anything more than basic power train warranty, that's also "extra". Do not make the same mistakes I made here. My daughter loved this car and that clouded my judgment. You will be nickled and dimed to death, and have all sorts of "fees" that are not stated upfront added to your purchase. What they say (promise) at the start, is not what you will end up with if you negotiate the price down. I have never experienced this with ANY car I have purchased before. Expensive lesson learned by me, but I will not set foot in this dealership again. Hopefully, this review will help someone else. DO NOT buy from this dealership. I'm not a crazy person, just a nurse who is a single mom and feeling VERY ripped off by the complete lack of transparency from this dealership. Do yourself a favor and buy a Honda or a Toyota. You'll get a better deal, for a better made car, and they tell you upfront if there are any fees associated with your purchase. I should have known better.

if I could give this negative 10 stars I would.... the worst! I've leased a from Competition…read morepreviously, which became this dealership....had I known how shady and deceitful they were...I would have walked away.... from the sales people to the manager... never again. I plan to take this further than this review..... STAY AWAY. now I see all there reviews are poor.

As of 5/6/22, my family has purchased two cars from this dealership. Last year, I originally wanted…read morea Honda HRV and went to Atlantic and the salesperson was so slimy that my husband decided that was not the place for us. Looked at a few other Honda dealerships and got the same feeling from each. Remembered that a guy in my running group sold cars and decided to come in and see Jon. I was up front about what I was able to pay each month and he worked with me on a new cx-3 that I absolutely love. I am now a loyal Mazda girl. My husband decided '22 was his year to buy a new car and Jon just helped us find the best interest rate to get him a '23 cx-50 and he loves it. Go see Jon, you won't regret it!!

Hamza, our sales person, was zero pressure and very accommodating. I recommend Smith-haven Mazda if…read moreyou are in the market for a new vehicle.

Purchased A Brand New WRX TS, My 3rd Subaru WRX, and First in Blue. salesman Was Educational, He…read morewas knowledgeable, and Great Salesman

Total garbage -- from the ridiculous condescending tone from their business manager when I first…read morepurchased to their terrible service department that will completely ignore what you are bringing your car in for -- and then introduce new problems to the car, my advice -- stay away. There are better dealers out there, this is definitely not one of them. Known TSB's for specific CVT issues -- service advisor will dismiss you and tell you none of it applies. Walked away with not only same problem I brought vehicle in for -- but additional problems when it was returned to me.

Although I purchased my RDX elsewhere I've been utilizing Smithtown Acura as I'm local for the past…read moretwo years for maintenance. Staff has always been pleasant, professional, customer service oriented and knowledgeable ( Geovany and Patrick from service and Zackarya from parts in particular). Patrick in particular took time to research and upload from CarFax the certified maintenance that was completed on my RDX that I purchased from another dealer ( limited availability of cars back in 2021). Thus eliminating the numerous maintenance reminders when coming in for oil changes. Free car washes are a nice benefit as well. I was even able to get oil changes for my Honda as well when I could not get an appointment with that dealership. Although I have not utilized the car sales department the showroom is well maintained. Overall great service from excellent staff.

Very bad experience with this Dealership: I have been coming here for the last 7 years to get my…read morecar service. This is just like other place : Money game $$$. The people could not help because of corporate office or just because they don't want to. Check other places before coming here.

Today I went to Smithtown nissan to order a part for my suv. I am handicapped and there was a spot…read morefor me. I saw a black suv back up and parked in the area of blue lines. I pointed to the handicap sign and that he did not put a placard in his windshield. He smiled and waved me off. He parked in a way that when I pulled in, I could not park and get out of my car. I ended up parking illegally. When I entered I realized he was an employee! I made mention of the parking situation and the salesman looked and said there was room. I told him I tried but because of how he parked, I could not open my car doors. I went to order my part when I saw the salesman talking to a man wearing an arm sling. They were looking directly at me while talking and each had a look of disdain on their faces. I felt very uncomfortable. I paid for my part, where the staff were kind, and left with the same looks from them. I decided to call and speak to the manager. I left a message. That was 12 hours ago. The way I was treated was horrible! The spots for handicap people, like myself, are there for a reason. Parking in a way that I could not access entry felt like it was done frequently. This is not acceptable business behavior. I have purchased 3 vehicles from Smithtown nissan. My Murano is getting old and I was planning on buying a new one soon. I will buy from a different dealership.

Bait and switch. Deceptive and dishonest! I got a quote that I liked from TrueCar so I scheduled an…read moreappointment. I attached the TrueCar quote as a photo. Ava left a message on my phone and I tried to reach out 3 times to verify but she never called back. The next day, I drove 1.5 hours to the dealership. I brought my quote to show the salesman. The salesman said that Smithtown Nissan does not do business with TrueCar and that someone acted independently to post this deal on TrueCar. That is complete nonsense. Here is Smithtown Nissan's TrueCar page: https://www.truecar.com/dealership/smithtown-nissan-414996/listings/?newness=u . I asked to speak to a manager (older Latino man). He reiterated what the sales associate said. He was arrogant and stopped the conversation to casually speak to a friend asking me to repeat myself. Being that I drove 1.5 hours to get there and the same distance to get back, they wasted my time. IF THIS HAPPENS TO YOU: There are ways to fight back. Take them to small claims court. AI will guide you through the process. I have only done small claims once before but the dealership has to send a representative after they are served and that is a nuisance. You won't get repaid for your time, but you will earn your gas/toll money back as well as any fees that you pay to file in court. Most importantly, if they mess with you, get them back! It is easy! Most importantly, don't do business with dealers who don't honor posted prices. I walked out of there, called TrueCar customer support (they picked up almost instantaneously) and today I will file in small claims court for 20 dollars in gas. My time will never be repaid, but at least I will be a thorn in their side. PLEASE VOTE THIS UP if you had a similar experience.